Estimado German: Muchas gracias por compartir su experiencia y por su excelente valoración. Nos alegra saber que disfrutó de la ubicación, la limpieza y la comodidad de la habitación, y que pudo descansar bien durante su estancia. Esperamos volver a recibirle muy pronto en ibis budget Málaga Aeropuerto Avenida Velázquez. Un cordial saludo, Yania Recepción ibis budget Málaga Aeropuerto Avenida Velázquez

Dear Daniel, Thank you very much for taking the time to share your experience with us. We are delighted to know that you had a comfortable stay and that you were satisfied with the accommodation, breakfast, cleanliness and, especially, the service provided by our team. We are pleased that our location was convenient for your visit, particularly being close to Málaga Airport. We understand that being a little further from the city centre can be less convenient, but we hope the excellent transport connections helped make your stay easier. It was a real pleasure having you as our guest, and we would be very happy to welcome you back on your next visit to Málaga. Warm regards, Yania Reception ibis budget Málaga Aeropuerto

Dear Ms R., Thank you for taking the time to share your detailed feedback following your recent stay with us. We are truly sorry to hear that your experience did not meet your expectations. We take your comments regarding the cleanliness and condition of the room, the breakfast selection and your arrival experience very seriously. In particular, we regret that the interaction with our evening reception team made you and your partner feel unwelcome. This is certainly not the level of service we aim to provide, and your comments will be shared with the team so that we can address the matter appropriately. We are also pleased to hear that our morning receptionist was helpful and welcoming during your departure, and that you were satisfied with the Wi-Fi. Regarding the room facilities, ibis budget hotels follow a simple and functional concept, which means that certain amenities, such as kettles and tea-making facilities, are not provided in the rooms. Nevertheless, we understand your expectations and appreciate you bringing this to our attention. Your feedback is valuable to us as it helps us identify areas where we can improve, particularly in terms of cleanliness, breakfast variety and the welcome provided to our guests. We sincerely regret that we were unable to provide you with the comfortable and pleasant stay you expected, and we hope to have the opportunity to offer you a better experience in the future. Kind regards, Yania Reception ibis budget Málaga Aeropuerto

Dear Marilyn, Thank you very much for sharing your wonderful feedback following your stay with us. We are delighted to hear that you enjoyed the comfort of your room, our breakfast and shower, and that you found our team helpful and welcoming. We are also pleased that our location provided convenient access to the local tapas bars and surrounding area. Your kind comments are greatly appreciated by the whole team and are a wonderful encouragement to us. We hope to have the pleasure of welcoming you and your partner back to ibis budget Malaga Aeropuerto Avenida Velazquez on your next visit to Málaga. Kind regards, Yania Reception ibis budget Malaga Aeropuerto

Dear Avril, Thank you for taking the time to share your detailed feedback with us. We are genuinely sorry to hear that your stay did not meet your expectations and that you found the room too basic and lacking in comfort and character. We particularly regret that the atmosphere of the room did not provide the warm and comfortable experience you were looking for. Our ibis budget hotels follow a simple, practical and functional concept, designed to make the best use of the available space while providing the essentials for a comfortable stay. However, we understand from your comments that this style did not suit your personal expectations on this occasion. We also appreciate your feedback regarding the room fittings, cleanliness and your overall experience. Your comments are valuable to us and will be shared with the relevant team as we continue looking for ways to improve our guests' experience. We are sorry that we did not provide the stay you had hoped for and hope that we may have the opportunity to welcome you again in the future and offer you a more positive experience. Kind regards, Yania Reception ibis budget Malaga Aeropuerto

Hello Trevor, Thank you for taking the time to share your feedback with us. We are truly sorry that the cleanliness of your room, and especially the shower tray, was not up to the standard you expected from us. Finding hair and flies in the shower is clearly not acceptable, and we completely understand your disappointment. We take your comments very seriously and will review this with our housekeeping team to reinforce our cleaning checks and avoid this type of situation happening again. We also appreciate your comments regarding the room, breakfast and the service provided by our team. Feedback like yours helps us identify where we need to improve. We are sorry that we did not provide you with the experience you should have had, and we hope we will have the opportunity to welcome you again and offer you a much better stay. Warm regards, Yania Reception ibis budget Málaga Aeropuerto

Estimado Sr. J.: Muchas gracias por compartir su experiencia y por la valoración de su estancia en ibis budget Málaga Aeropuerto. Nos alegra saber que, en general, quedó satisfecho con su estancia, así como con la limpieza, el desayuno y la atención recibida por nuestro equipo. Agradecemos especialmente sus comentarios positivos, que nos animan a seguir trabajando para ofrecer el mejor servicio posible a nuestros huéspedes. Lamentamos que la participación en el programa de fidelidad ALL no haya cumplido con sus expectativas. Tomamos nota de su comentario, ya que entendemos la importancia que estos beneficios tienen para nuestros clientes habituales de Accor. Esperamos tener la oportunidad de recibirle nuevamente en su próxima visita a Málaga y ofrecerle una experiencia aún mejor. Un cordial saludo, Yania Recepción ibis budget Málaga Aeropuerto

Dear Guest, Thank you for taking the time to share your feedback, and especially for choosing to stay with us for a second time. We are pleased to know that you appreciated our convenient location, the easy check-in process and the self check-out service. However, we are truly sorry that this stay did not meet your expectations. We sincerely apologize for the discomfort caused by the bed and the temperature of the room. We are also particularly sorry that the soap and shower gel dispensers were empty upon your arrival. These are basic elements that should have been properly checked and replenished before your arrival. We also regret that, when you brought this to our attention, you did not receive the apology and attention you deserved. We will share your comments with our team, as a warm and professional response to our guests is very important to us. Thank you again for your honest feedback. We hope to have the opportunity to welcome you again and provide you with a much more comfortable and pleasant stay. Kind regards, Yania Reception ibis budget Málaga Aeropuerto

Dear Lisa, Thank you so much for your wonderful review and for your kind words! We’re delighted to hear that you enjoyed your stay, the breakfast, the cleanliness, and especially the friendliness of our team. We’ll be sure to share your lovely feedback with Antonio — he’ll be very happy to know he could help you. We hope to welcome you back to Málaga very soon! Warm regards, Natalia

Dear Guest, Thank you for taking the time to share your detailed feedback. We are pleased that you appreciated our convenient location close to the airport and that you found our team helpful. However, we are truly sorry that your overall experience did not meet your expectations. We particularly regret the issue with ants in your first room. We understand that this is unacceptable and appreciate your understanding when we arranged a room change. We will reinforce our checks with the relevant teams to prevent situations like this from occurring. Regarding the rooms, ibis budget follows an economical, functional and practical concept, with simple and optimized spaces. We understand, however, that this style may not suit every guest, particularly when expectations regarding comfort and design differ. We also take note of your comments regarding the breakfast, especially the quality, the busy environment and the occasional lack of products. We will share this feedback with the relevant team. We are sorry that you felt the experience did not offer good value for money and hope we may have the opportunity to provide you with a more satisfactory stay in the future. Kind regards, Yania Reception ibis budget Málaga Aeropuerto

Dear Mr. M., Thank you for taking the time to share your feedback following your stay with us. We are sorry that your experience was affected by the difficulty you encountered with the parking gate and, in particular, by the smoke smell in your room. Regarding the parking gate, we would like to clarify that, on occasions, there may be a short delay in opening it because our receptionist may be away from the reception desk attending to another guest’s request or assisting another guest elsewhere in the hotel. We are sorry for any inconvenience this may have caused and always try to attend to these requests as quickly as possible. We also sincerely regret the smoke smell in your room. A non-smoking room should be free from this type of unpleasant odour, and we will share your comments with the relevant team so that the matter can be reviewed. We appreciate your feedback, as well as your positive comments regarding the Wi-Fi, breakfast and check-out. Your observations help us identify areas where we can improve our service. We hope to have the opportunity to welcome you again and provide you with a more pleasant experience. Kind regards, Yania Reception ibis budget Málaga Aeropuerto

Dear Guest, Thank you very much for your wonderful feedback and for taking the time to share such a detailed review of your four-night stay with us. We are delighted to hear that you and your girlfriend enjoyed your stay and that you found the room clean, comfortable and cool. We are especially pleased that you enjoyed our breakfast and the dining area with its adjoining garden. Regarding the wardrobe, our ibis budget concept is based on simple, functional and practical rooms, which do not include traditional wardrobes. We are glad that this did not cause too much inconvenience during your stay. Thank you also for your excellent ratings for cleanliness, breakfast, Wi-Fi, value for money and sustainability. Your kind comments are greatly appreciated by our whole team. We hope to have the pleasure of welcoming you both back to ibis budget Málaga Aeropuerto on a future visit to Málaga. Kind regards, Yania Reception ibis budget Málaga Aeropuerto

Dear Catherine, Thank you very much for your wonderful review and for choosing to stay with us again. We are delighted to know that you continue to appreciate the convenient location near Málaga Airport, as well as the consistent standards and value for money you associate with ibis. It is especially rewarding to hear that our hotel has become your preferred choice when travelling and that it makes your early flights a little easier and more convenient. Thank you for your continued trust and loyalty. We look forward to welcoming you back to ibis budget Málaga Aeropuerto on your next visit. Kind regards, Yania Reception ibis budget Málaga Aeropuerto

Cher Mohamed, Nous vous remercions sincèrement d’avoir pris le temps de partager votre expérience et pour votre évaluation positive de votre séjour. Nous sommes ravis de savoir que vous avez apprécié le confort de votre séjour, la propreté de notre établissement ainsi que l’accueil de notre équipe. Nous prenons également bonne note de votre remarque concernant le rapport qualité-prix, afin de continuer à améliorer l’expérience de nos clients. Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement au ibis budget Málaga Aeropuerto. Cordialement, Yania Département Réception ibis budget Málaga Aeropuerto

Dear Jane, Thank you so much for your lovely review! ❤️ We are delighted to know that you had a very comfortable stay with us and that you were satisfied with the accommodation, cleanliness and, especially, our team. It is wonderful to see that you would recommend us and that you enjoyed your experience at ibis budget Málaga Aeropuerto. Your kind words are a great encouragement to all of us. Thank you for choosing us, Jane. We hope to have the pleasure of welcoming you and your partner back very soon! Warm regards, Yania Reception ibis budget Málaga Aeropuerto

Dear Zeynep, Thank you very much for taking the time to share such detailed feedback about your stay with us. We are very pleased to know that you found your room clean, comfortable and cosy, and that you appreciated the convenient location and, especially, the service provided by our team. We are also happy to hear that our Accor reservation service was able to assist you in Turkish and make the booking process easier for you. We are sorry, however, that our breakfast did not meet your expectations. We really appreciate your specific suggestions regarding additional protein options such as eggs or sausages, as well as your comments about the variety of the breakfast. We will certainly take your feedback into consideration. Thank you also for your suggestion regarding a mini fridge in the rooms. We understand how useful this can be, particularly during the warmer months, and we appreciate you sharing this with us. It was a pleasure to welcome you and your family, and we hope to have the opportunity to see you again in the future and provide you with an even more enjoyable stay. Warm regards, Yania Reception ibis budget Málaga Aeropuerto

Dear Katharina, Thank you very much for your excellent review. We’re delighted to hear that you enjoyed the cleanliness of the hotel and found our team helpful. We also appreciate your feedback regarding the Wi-Fi and ease of access, which helps us continue improving our service. We hope to welcome you back to Málaga in the future! Kind regards, Yania Reception ibis budget Málaga Aeropuerto

Dear John K., Thank you very much for your excellent review. We are delighted that you enjoyed your stay and that our team contributed to a pleasant experience. We also appreciate your comments about the breakfast and dinner options. We will take them into consideration as we continue to improve our food selection. We hope to welcome you again soon! Kind regards, Yania Reception ibis budget Málaga Aeropuerto