The Sebel Busselton 4 stars

Customer review rating (ALL Rating) 4.7/5 769 reviews

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The Sebel Busselton - Image 1
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553 Bussell Highway, 6280 BUSSELTON, Australia

Description

Hotel extras

  • Modern and spacious apartment style rooms

  • Beach front location

  • Indoor and Outdoor Pool

  • Secure complimentary parking

Our accommodation(s)

Studio

Studio 1 King Bed

  • 2 pers. max
  • 38 m² / 409 sq ft
  • Bedding 1 x King size bed(s)
  • Views: Garden View or Patio
  • Most of the accommodation: Terrace
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Hotel location

The Sebel Busselton

553 Bussell Highway
6280 BUSSELTON
Australia

GPS:-33.659836, 115.278931

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

2 pools

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  769 reviews

Customer review rating 3.5/5

Andrew E. Couples - Confirmed reviews ALL

Comfortable room and location. Would probably stay again. It was raining on and off the morning of check out. Given stairs are not covered, this made both the stairs themselves and handrails very slippery for navigating especially while trying to get bag/s down stairs. We observed old guy 70s trying to do so... big risk to the hotel by these being so slippery and putting guests like that upstairs. After check in, reception staff member was texting multiple times trying to get us to a ALL presentation on time-share. I'm not aware of opting in to this form of comms or offer. Not all details were apparent in early messages and when they were, we cancelled.

Dear Andrew, Thank you for sharing your feedback regarding your recent stay at The Sebel Busselton. I am pleased to hear that you found your room comfortable and appreciated our location. I would like to address your concerns regarding the stairs. We understand that the wet conditions can pose challenges, and we take guest safety seriously. While we do our best to maintain our facilities, I will ensure this feedback is noted for future considerations. Regarding the communication you received after check-in, I apologize for any confusion caused by our staff's outreach. We strive for clear communication and respect guests' preferences, and I appreciate your feedback on this matter. We hope to welcome you back in the future for an even better experience. Kind regards Sandy Crothers General Manager The Sebel Busselton

Customer review rating 4.5/5

Trevor J. Families - Confirmed reviews ALL

We enjoy coming to the Sebel at Busselton as it's very central to all the other little towns.

Dear Trevor, Thank you for your kind words regarding your stay at The Sebel Busselton. We are delighted to hear that you enjoyed the comfort of our rooms and appreciated our convenient location. We look forward to welcoming you back on your next visit. Kind regards Sandy Crothers General Manager The Sebel Busselton

Customer review rating 4.5/5

Michael S. Business - Confirmed reviews ALL

Coffee pods need replacing without asking Other than that great stay!

Dear Michael, Thank you for your positive feedback regarding our rooms and facilities. I appreciate your suggestion about the coffee pods; we strive to maintain high standards and your comments will be noted for future improvements. Kind regards Sandy Crothers General Manager The Sebel Busselton

Customer review rating 3.5/5

Stephanie W. Couples - Confirmed reviews ALL

We have been coming to The Sebel for a very long time - when we first started holidaying with them, they were called Grand Mercure apartments. In the last 2 years or so, every trip we have made to The Sebel in particular has included a very hard line approach to get people to attend their "Information Sessions". These sessions explain changes to the ALL membership and are advertised as simply updates for members to be aware of. Unfortunately, this is followed by a very pushy attempt to either increase the member payment or to join Accor if you have booked in on someone's membership. We already attended a session last year, and I was offered the same session and perks that come with attending when we checked in this time. I politely declined, however a member of staff continued to text my personal mobile and call our room to continue offering these perks and asking us to attend. I do not come on holiday from my extremely stressful life to be badgered by the staff at our accommodation. It made me feel very uncomfortable that I was being contacted on my personal phone while out at dinner and lunch, and I wanted to avoid walking near the members lounge area for fear of being accosted and talked into joining. It made my stay at The Sebel very insular this time, and I am weary of staying again as I really don't appreciate being pulled into a sales pitch when I'm trying to have a holiday. I even had my husband do our check-out for me as I did not want to engage with the staff after being harassed on the phone. If a guest declines your offer, despite all the perks and $100 vouchers etc, this should be respected and left at check-in when they decline. I would seriously suggest changing the approach here as it is making The Sebel a place to avoid, instead of the getaway and oasis that it has represented for us for so many years.

Customer review rating 3.5/5

Kolyne T. Families - Confirmed reviews ALL

friendly staff

Dear Kolyne, Thank you for your feedback regarding your recent stay. We are pleased to hear that you had a positive overall experience and found our staff friendly. We appreciate your comment about the water pressure and the number of times you were called to confirm your booking, we will take this into consideration as we continually aim to enhance our services. Kind regards Sandy Crothers General Manager The Sebel Busselton

Other web-users rate our hotel

  • 324 reviews 9.2/10 Location
  • 629 reviews 8.4/10 Room
  • 343 reviews 8.9/10 Service
  • 11 reviews 5.6/10 WiFi
  • 240 reviews 7.6/10 Cleanliness
  • 195 reviews 8.4/10 Pool
  • 151 reviews 9.8/10 Beach
  • 125 reviews 8.5/10 Vibe

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