Mantra Bunbury Lighthouse 4 stars

Customer review rating (ALL Rating) 3.7/5 1,088 reviews

Mantra Bunbury Lighthouse - Image 1
Mantra Bunbury Lighthouse - Image 2
Mantra Bunbury Lighthouse - Image 3
Mantra Bunbury Lighthouse - Image 4
2 Carey Street, 6230 BUNBURY, Australia

Description

Hotel extras

Discover the ultimate gateway to the South West at Mantra Bunbury. The hotel offers 71 well-appointed guest rooms and an onsite restaurant perfectly positioned to enjoy 180 degree views of the Indian Ocean.

Our accommodation(s)

Book this hotel
Room 1
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Room

Standard Room with 1 king size bed and 1 single bed

Photo out of - Standard Room with 1 king size bed and 1 single bed

Modern and comfortable, our Standard City View Room is perfect for your next stay. These rooms are located on the ground floor, featuring a king size bed (or two singles) and a single bed.

  • Views:

    City View

Max. number of persons
3
Area
From 23 m² / 247 sq ft

Bedding

King size bed(s) x1

Single bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • PrinterAdditional charge

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Iron

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • 3 pers. max
  • 23 m² / 247 sq ft
  • Bedding 1 x King size bed(s) and 1 x Single bed(s)
  • Views: City View
See availabilities

Modern and comfortable, our Deluxe City View Rooms are perfect for your next stay. Featuring a private balcony with south-facing views over the city of Bunbury and Geographe Bay, a king size bed (or two single beds), ensuite bathroom with shower

  • Views:

    City View

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • PrinterAdditional charge

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Iron

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
See availabilities

This unique room features a King size bed and a large picture window looking out towards the ocean, bespoke comfy tubs chairs to enjoy a coffee or catch up on the day's work.

  • Views:

    Ocean/Sea view

Max. number of persons
2
Area
From 30 m² / 322 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • PrinterAdditional charge

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Iron

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
See availabilities

One of our Premier Rooms, this has been completed renovated and features a kitchenette, separate lounge area, bedroom with King size bed, and a full length balcony overlooking Bunbury's unique Lighthouse and sweeping ocean views.

  • Views:

    Ocean/Sea view

Max. number of persons
2
Area
From 50 m² / 538 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • PrinterAdditional charge

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Iron

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
See availabilities

Hotel location

Mantra Bunbury Lighthouse

2 Carey Street
6230 BUNBURY
Australia

GPS:-33.327419, 115.636093

Telephone
Fax +61 8 9781 2700

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 71 rooms
  • 2 rooms for people with reduced mobility
  • 2 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Laundromat

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

  • Air Conditioning

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Breakfast

  • Buffet

Business

6 Meeting rooms

Well-being

Indoor Pool

  • Covered
  • On site

VAMP Fit

  • Nearby

BASALT RESTAURANT

Photo 1 out of 3 - BASALT RESTAURANT

Our Basalt Restaurant & Bar is open for dinner 5 nights per week, Tuesday to Saturday from 5.30pm, with last orders by 8.30pm The seasonally changing menu includes the finest local produce from the South West and our attentive service is second to none.

Cooking style
Regional
Chef name
Victoria Austin
6230 Bunbury, Australia
Telephone +61 8 9781 2700

Other informations

Services

  • Air conditioning
  • Non Smoking Area

Payment

  • Cash
  • Credit card

Accommodate food

  • Children menu
  • Gluten-free menu

Our Basalt Restaurant & Bar is open for dinner 5 nights per week, Tuesday to Saturday from 5.30pm, with last orders by 8.30pm The seasonally changing menu includes the finest local produce from the South West and our attentive service is second to none.

Basalt Restaurant and Bar was named after the abundance of ancient basalt rocks we overlook. It is perfectly positioned to enjoy 180 degree views of the Indian Ocean, Leschenault Inlet and Bunbury City.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  1,088 reviews

Customer review rating 3.0/5

Sandeep B. Families - Confirmed reviews ALL

Dear Sandeep, Thank you for taking the time to share your detailed feedback with us. We are pleased to hear that you received great service from our receptionist and that you enjoyed your breakfast. We appreciate your feedback regarding the limited options for guests who do not eat bacon or beef, and we will share this with our food and beverage team. We also apologise that the closure of Basalt Restaurant for a private event was not communicated clearly at the time of booking. We understand how important it is for guests to have this information in advance and will review how this information is communicated. We are sorry that the cleanliness of the showers and amenities did not meet your expectations. We will raise your comments with our housekeeping team to ensure these areas receive the appropriate attention. Finally, we apologise that the spa water was too cold during your stay. We appreciate you bringing this to our attention so the team can check the temperature and operation of the spa. Thank you again for your constructive feedback. We value your comments and hope to have the opportunity to provide you with a more enjoyable experience on your next visit. Kind regards, Mantra Bunbury Lighthouse Team

Customer review rating 2.0/5

Nithiavani P. Families - Confirmed reviews ALL

Customer review rating 0.5/5

A. R. A. Q. Couples - Confirmed reviews ALL

Dear A., Thank you for taking the time to share your detailed feedback. We are sincerely sorry to hear about your experience, and we understand how disappointing and upsetting your stay must have been. We sincerely apologise for the condition of the room and bathroom, as well as the lack of basic amenities and the issues with the carpet, curtains, towels and bathroom facilities. We are particularly concerned by your comments regarding the protruding fixture in the shower and the potential safety risk it presented. This matter will be brought to the attention of our maintenance and management teams for immediate review. We are also very sorry that you felt our staff were unprofessional and unwelcoming. This is certainly not the level of hospitality we aim to provide, and we regret that you and your wife were made to feel this way, particularly during her pregnancy. Your feedback regarding the missing soap, tissues, slippers and extra towels, along with the overall cleanliness and condition of the room, has been noted and will be shared with the relevant teams for investigation and follow-up. We truly regret that your stay did not meet your expectations or provide the experience you deserved. Thank you for bringing these matters to our attention, as your feedback gives us the opportunity to address these concerns and improve. Kind regards, Mantra Bunbury Lighthouse Team

Customer review rating 4.5/5

Malcolm W. Business - Confirmed reviews ALL

Dear Malcolm, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found your room clean and tidy and enjoyed our convenient location. We apologise that the check-in process was slower than expected. We understand that having only one receptionist available while assisting guests in person and on the telephone can result in a longer wait. We appreciate your patience and understanding. Thank you again for your feedback. We hope to welcome you back to Mantra Bunbury Lighthouse for a smoother experience next time. Kind regards, Mantra Bunbury Lighthouse Team

Customer review rating 5.0/5

Carlos O. V. Families - Confirmed reviews ALL

Dear Sandeep, Thank you for taking the time to share your detailed feedback with us. We are pleased to hear that you received great service from our receptionist and that you enjoyed your breakfast. We appreciate your feedback regarding the limited options for guests who do not eat bacon or beef, and we will share this with our food and beverage team. We also apologise that the closure of Basalt Restaurant for a private event was not communicated clearly at the time of booking. We understand how important it is for guests to have this information in advance and will review how this information is communicated. We are sorry that the cleanliness of the showers and amenities did not meet your expectations. We will raise your comments with our housekeeping team to ensure these areas receive the appropriate attention. Finally, we apologise that the spa water was too cold during your stay. We appreciate you bringing this to our attention so the team can check the temperature and operation of the spa. Thank you again for your constructive feedback. We value your comments and hope to have the opportunity to provide you with a more enjoyable experience on your next visit. Kind regards, Mantra Bunbury Lighthouse Team

Customer review rating 2.0/5

Nithiavani P. Families - Confirmed reviews ALL

Every step in the process was disappointing - right from check in, getting the free drink as a Accor gold member, breakfast and also house keeping

Customer review rating 0.5/5

A. R. A. Q. Couples - Confirmed reviews ALL

Extremely disappointing experience. The staff were unprofessional and made us feel as though they were doing us a favour by giving us a room. The room itself was in very poor condition. There were stains on the carpet, no tissue box, and the curtain didn’t even have a proper wand/stick to open and close it. The bathroom was even worse. I honestly don’t know where to start. The toilet seat was unusually low, almost like it was designed for children. The staff were aware that my wife is pregnant, yet still gave us this room. There was no soap, no slippers, no extra towels, and even the towel provided had an unpleasant smell. The shower was extremely cramped, and there was a strange wall/box protruding into the shower with a sharp corner at around head level. If you leaned forward even slightly while washing your legs, you could easily hit your face or eye on it. It genuinely felt unsafe. These are just some of the issues — there were too many to list. The overall condition of the room, lack of basic amenities, poor cleanliness and attitude of the staff were completely unacceptable. Definitely not the standard you expect when paying for a hotel room. A very unpleasant stay.

Dear A., Thank you for taking the time to share your detailed feedback. We are sincerely sorry to hear about your experience, and we understand how disappointing and upsetting your stay must have been. We sincerely apologise for the condition of the room and bathroom, as well as the lack of basic amenities and the issues with the carpet, curtains, towels and bathroom facilities. We are particularly concerned by your comments regarding the protruding fixture in the shower and the potential safety risk it presented. This matter will be brought to the attention of our maintenance and management teams for immediate review. We are also very sorry that you felt our staff were unprofessional and unwelcoming. This is certainly not the level of hospitality we aim to provide, and we regret that you and your wife were made to feel this way, particularly during her pregnancy. Your feedback regarding the missing soap, tissues, slippers and extra towels, along with the overall cleanliness and condition of the room, has been noted and will be shared with the relevant teams for investigation and follow-up. We truly regret that your stay did not meet your expectations or provide the experience you deserved. Thank you for bringing these matters to our attention, as your feedback gives us the opportunity to address these concerns and improve. Kind regards, Mantra Bunbury Lighthouse Team

Customer review rating 4.5/5

Malcolm W. Business - Confirmed reviews ALL

Book in was a bit slow. There was only 1 Receptionist on at the time and a few people came in at the same time Customer on the telephone as well.

Dear Malcolm, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found your room clean and tidy and enjoyed our convenient location. We apologise that the check-in process was slower than expected. We understand that having only one receptionist available while assisting guests in person and on the telephone can result in a longer wait. We appreciate your patience and understanding. Thank you again for your feedback. We hope to welcome you back to Mantra Bunbury Lighthouse for a smoother experience next time. Kind regards, Mantra Bunbury Lighthouse Team

Customer review rating 5.0/5

Carlos O. V. Families - Confirmed reviews ALL

Thank you for looking after my family 5 star service

Customer review rating 2.0/5

Bryce M. Business - Confirmed reviews ALL

Normally our room number 4 ocean view is very clean our room 38 was disgusting level of cleanliness and customer service

Dear Bryce, Thank you for taking the time to share your detailed feedback with us. We are sincerely sorry to hear that the cleanliness of your room fell well below the standard you have come to expect from us. We understand how disappointing and frustrating it must have been to arrive to a room that required additional cleaning and to find dirt and debris on the carpet. We are particularly concerned to hear about the condition of Room 38 and the difference you experienced compared with your previous stays in Room 4. This is certainly not the level of cleanliness or service we aim to provide. We also apologise that your room was not serviced during your stay. Your comments have been shared with our housekeeping and management teams so that we can investigate what occurred and ensure our standards are consistently maintained. We truly value your continued support and appreciate you bringing this matter to our attention. We hope you will give us the opportunity to provide you with the clean, comfortable experience you have previously enjoyed with us. Kind regards, Mantra Bunbury Lighthouse Team

Customer review rating 4.0/5

Thomas A. Couples - Confirmed reviews ALL

Convenient location. Nice view.

Dear Thomas, Thank you for your lovely feedback. We are pleased to hear that you enjoyed our convenient location and the beautiful views from the hotel. We appreciate your kind comments and look forward to welcoming you back to Mantra Bunbury Lighthouse in the future. Kind regards, Mantra Bunbury Lighthouse Team

Customer review rating 4.0/5

Lexie E. Business - Confirmed reviews ALL

Room was excellent, very spacious, however shower was very small.

Dear Lexie, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our great location and found your room spacious, comfortable, and well appointed. We are pleased that the room met your expectations overall. We also appreciate your feedback regarding the size of the shower and will share your comments with our team for consideration. Thank you again for your kind review. We look forward to welcoming you back to Mantra Bunbury Lighthouse in the future. Kind regards, Mantra Bunbury Lighthouse Team

Customer review rating 0.5/5

Katherine W. Business - Confirmed reviews ALL

No hot water at all, toilet seat broken, flush didn’t always work, no milk in fridge. Staff were nice, said manager would ring me.

Dear Katherine, Thank you for taking the time to share your feedback with us. We sincerely apologise for the issues you experienced during your stay, particularly the lack of hot water, the broken toilet seat, and the toilet flush not functioning properly. We are also sorry that the room was not properly stocked with milk. While we are pleased to hear that our staff were friendly and helpful, we understand that these maintenance and service issues significantly impacted your stay. Please be assured that we are following up with our maintenance and housekeeping teams to address these concerns and help prevent them from happening again. We also apologise that you were expecting a follow-up call from the manager and did not receive the communication you expected. Thank you again for bringing these matters to our attention. We value your feedback and hope to have the opportunity to provide you with a much better experience in the future. Kind regards, Mantra Bunbury Lighthouse Team

Customer review rating 2.5/5

Rebecca F. Couples - Confirmed reviews ALL

The toilet was leaking and had a constant loud drip. There was a function on the same night and there was no allocated parking for room occupants so we had to park quite a long way from our room. There was no hot water in the morning. Contacted reception and waiting 30mins for a call back but we had to go so went to breakfast and checked out. Receptionist was friendly and said our hot water was being repaired and they were going to give us a free breakfast but we'd already paid for breakfast with our room booking. I asked for a discount and was told they would ask the manager and call me but I haven't received any phone call or discount/refund. Quite disappointing considering the cost of the room. Room was neat and tidy, good location. Staff were very friendly.

Customer review rating 4.5/5

Lorraine R. Couples - Confirmed reviews ALL

Staff are amazing. Very caring yet professional.

Customer review rating 3.0/5

Simon N. Business - Confirmed reviews ALL

Everything was fine with the staff friendly and helpful. However the hotel needs a little love, it feels.run down for a Mantra and not up to Accor standards.

Customer review rating 3.5/5

Scot A. Business - Confirmed reviews ALL

Food was excellent

Customer review rating 4.0/5

April C. Families - Confirmed reviews ALL

Great spot, we had a room with a wonderful view of the ocean. Close proximity to a wide variety of restaurants and entertainment. Our request for separate beds was not fulfilled and we had to make up the second bed ourselves. The couch needs a clean, it smelled not great at all. Spa wasn't operating and the heated pool was not heated at all.

Customer review rating 1.5/5

Kurt H. Couples - Confirmed reviews ALL

Room was not satisfactory.

Customer review rating 4.5/5

Michael N. Families - Confirmed reviews ALL

Nice place Awesome views had fun in the pool,spa &sauna

Customer review rating 3.5/5

Stacey W. Couples - Confirmed reviews ALL

Was a nice view, but the pillows were very hard so didn't have the best sleep.

Thank you for your review. We are delighted to hear that you enjoyed the view during your stay. We are sorry to learn that the pillows did not meet your expectations. We appreciate that pillow comfort is a very personal preference, and your feedback is valuable. We will raise this with management and explore providing a selection of pillow options for our guests in the future to enhance comfort and improve the overall guest experience. Thank you again for your feedback, and we hope to welcome you back to Mantra Bunbury soon.

Customer review rating 3.5/5

Hal D. Friends - Confirmed reviews ALL

Hotel is in an excellent position but without the use of a car the hill it is on is very demanding. Very disappointed in the poor quality and damaged furniture. Shelving in wardrobe was crumbling which was then transferred to clothing. The ceiling appeared to have damp patches which were just painted over. Bathroom was very cramped and without sufficient space for toiletriesThe view was the only highlight but hardly worth the money. We were charged twice for breakfast but that was quickly rectified when I pointed it out to reception. Receptionists were very pleasant, as were the Breakfast Buffet staff.

Customer review rating 3.5/5

Helen C. Business - Confirmed reviews ALL

My stay was made more pleasant by the helpfulness and frienliness of the staff, in particular the young man and lady at breakfast service. Barista coffee could be improved especially paying extra for it at breakfast! The toiletries could be checked to ensure they are full and in working order. NIce to see a stocked fridge and snacks to purchase.

Dear Helen, We’re delighted to hear that our friendly and helpful team made your stay more enjoyable, especially our breakfast team. We’ll be sure to pass your kind comments on to them. We also appreciate your feedback regarding the barista coffee and the toiletries. We’ll share these comments with the relevant teams so we can continue to improve our guest experience. We’re pleased you enjoyed having a well-stocked fridge and a selection of snacks available. Thank you again for staying with us, and we look forward to welcoming you back to Mantra Bunbury Lighthouse. Warm Regards, Liezel B. Guest Service Agent

Customer review rating 5.0/5

Philip H. Business - Confirmed reviews ALL

Great range of meals in the restaurant, staff only too happy to cater for dietary needs and the location excellent for needs

Dear Philip, Thank you for your wonderful review and for your 100% rating! We’re delighted to hear that you enjoyed the lovely views, convenient location, and attentive service from our team. It’s especially pleasing to know that you enjoyed the range of meals in our restaurant and that our team was able to accommodate your dietary requirements. We truly appreciate your kind feedback and look forward to welcoming you back to Mantra Bunbury Lighthouse for another enjoyable stay! Warm Regards, Liezel B. Guest Service Agent

Other web-users rate our hotel

  • 566 reviews 9.4/10 Location
  • 1,207 reviews 5.2/10 Room
  • 697 reviews 7.8/10 Service
  • 25 reviews 4.4/10 WiFi
  • 581 reviews 2.8/10 Cleanliness
  • 539 reviews 3.8/10 Comfort
  • 294 reviews 3.1/10 Amenities
  • 188 reviews 6.6/10 Breakfast

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