Mantra Bunbury Lighthouse 4 stars

Dear Jeffrey, Thank you for taking the time to share your feedback with us. I am pleased to hear you enjoyed our great location and found your stay overall to be pleasant, as well as appreciating the breakfast and our team. However, I am very sorry to learn that the cleanliness of your room, particularly the carpet and bathroom, did not meet expectations. Your comments are taken seriously, and we agree that these are important areas that require attention. We will be addressing this with our housekeeping and maintenance teams to ensure improvements are made, including reviewing the condition of carpets and overall room presentation. We also appreciate your suggestions regarding room layout and the addition of a microwave — feedback like this is incredibly helpful as we continue to enhance our guest experience. Thank you again for your valued input and for your loyalty as an ALL Classic member. We hope to have the opportunity to provide you with a much improved stay in the future. Warm regards, Ally Morada - Assistant Front Office Manager

Dear Donna, Thank you for taking the time to share your detailed feedback. We are very sorry to hear that your stay did not meet your expectations, particularly regarding the condition of the rooms and bathrooms, the lack of fresh air, the WiFi, and the service in the restaurant. We take your comments very seriously. The issues you raised about mold, outdated facilities, and staff service will be shared with the relevant teams so we can address them promptly and improve the overall experience for our guests. Your feedback regarding the Accor Gold member recognition is especially important, and we will use it to reinforce training for our team. We understand how disappointing this stay must have been and sincerely apologize for the inconveniences you experienced. Your observations will help guide improvements, and we hope to have the opportunity in the future to provide you with a much better experience. Warm regards, Ally Morada - Assistant Front Office Manager

Dear Natalie, Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed our prime location, facilities, and the ease of your check-in. It is great to know that the restaurant, pool, spa, and sauna added to your experience, and that being within walking distance of the town and right on the beach made your stay even more enjoyable. We appreciate your feedback about the room, while it may be a little older, we are glad it was clean and welcoming. Your kind words about our team and sustainability efforts mean a lot, and we will be sure to pass them on. Thank you also for your continued loyalty as a Gold member of the ALL Accor program. We look forward to welcoming you back for another memorable stay by the beach! Warm regards, Ally Morada - Assistant Front Office Manager

Dear Shane, Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your experience and that we did not meet your expectations, especially as a valued Platinum member. Please accept our sincere apologies for the lack of recognition on arrival and the service you received at reception. A warm welcome and acknowledgment of our loyal members is something we take seriously, and it’s disappointing to know we missed the mark. Your comments will be shared with our front office team to ensure we improve in this area. We are also very sorry to hear about the condition of the bed. What you have described is certainly not acceptable, and we understand how much this would have impacted your comfort and overall stay. This will be addressed with our maintenance team as a priority. That said, we are pleased to hear you enjoyed the breakfast and found our restaurant team to be welcoming, your kind words will certainly be passed on to them. We genuinely regret that your experience has led you to feel this way, and we appreciate you bringing these matters to our attention. Your feedback is invaluable as we work to improve both our service and facilities. Warm regards, Ally Morada - Assistant Front Office Manager

Dear Trung, Thank you so much for your wonderful review and for taking the time to share your experience with us. We are delighted to hear that you enjoyed our location, facilities, and found your stay comfortable—especially on a family trip, which makes it even more important that everything runs smoothly. It’s also great to know that your booking experience, check-in, cleanliness, breakfast, and interactions with our team all met your expectations. We truly appreciate your loyalty as an ALL Accor member and your willingness to recommend us, it means a lot to the whole team. We look forward to welcoming you and your family back again for another enjoyable stay. Warm regards, Ally Morada - Assistant Front Office Manager