Mantra Bunbury Lighthouse 4 stars

Dear Christopher, Thank you for your review. We're pleased to hear that you had an enjoyable stay overall. We appreciate you bringing the noisy bathroom drains to our attention. We'll have our maintenance team investigate the issue to help ensure a more comfortable experience for our future guests. We hope to welcome you back again soon. Warm Regards, Liezel B. Guest Service Agent

Dear Kylie, Thank you for taking the time to share your wonderful feedback with us. It is always a pleasure to welcome you back to Mantra Bunbury Lighthouse, and we are delighted to hear that you continue to feel welcome during your stays with us. Knowing that we are your preferred place to stay when visiting Bunbury means a great deal to our team. We are pleased that you enjoyed our breakfast offering, and we will be sure to pass on your kind words to our breakfast team member who always greets you in the morning and remembers you from your previous visits. Recognition like this is truly appreciated and highlights the importance of creating genuine connections with our guests. Thank you also for your continued loyalty as an ALL Accor member. We look forward to welcoming you back again soon and providing another enjoyable stay. Warm regards, SANDRINE LAW-KWANG Front Office Manager Mantra Bunbury Lighthouse

Dear Kerryn, Thank you for taking the time to share your detailed feedback. We're sorry to hear that your stay did not meet your expectations. We sincerely apologize for the issues you experienced with the condition and cleanliness of the rooms, as well as the noise, parking availability, and communication before your arrival. Your comments have been shared with our management, housekeeping, and maintenance teams, as they help us identify areas where we need to improve. We understand your disappointment, particularly given your expectations of our brand, and we're sorry we didn't deliver the experience you were hoping for. We appreciate your honest feedback and thank you for giving us the opportunity to host you. Warm Regards, Liezel B. Guest Service Agent

Dear Brad, Thank you for taking the time to share your feedback following your recent stay with us. We're delighted to hear that you enjoyed the great view and found our team to be very friendly. It's also wonderful to know that you appreciated the cleanliness of your accommodation and that it was both clean and smelled fresh upon arrival. We appreciate your ratings across the various aspects of your stay and are pleased that your overall experience was a positive one. Your feedback is invaluable as we continually strive to improve and provide even better experiences for our guests. Thank you for your loyalty as an ALL Classic member and for recommending us to fellow travelers. We hope to have the opportunity to welcome you back again soon for an even more memorable stay. Kind regards, Jeffrey Brian Regado Guest Service Agent 🌊✨

Dear Damon, Thank you for sharing your feedback with us. We're delighted to hear that you had an amazing stay and that you enjoyed your time with us. It's wonderful to know that you rated your check-in experience, accommodation, cleanliness, our team, and check-out process so highly. Your kind comments are greatly appreciated by our entire team. We also appreciate your constructive feedback regarding the TVs and Wi-Fi speed. We understand how important, reliable connectivity and quality in-room entertainment are, especially for business traveler's, and we'll take your comments into consideration as we continue to improve our guest experience. Most importantly, we're thrilled to hear that you can't wait to come back! Receiving a recommendation score of 9/10 and knowing you'd like to stay with us again means a lot to us. Thank you once again for choosing to stay with us, and we look forward to welcoming you back to Mantra Bunbury in the near future. Warm regards, Jeffrey Brian Regado Guest Service Agent 🌟