Mantra Bunbury Lighthouse 4 stars

Dear Pete M., Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you had a comfortable stay and that you found our team to be friendly and helpful. Your kind comments about our staff are greatly appreciated, and we will be sure to share your compliments with the entire team. We also appreciate your feedback regarding the ease of access. Guest feedback is invaluable in helping us identify opportunities to improve, and we will take your comments into consideration as we continue to enhance the overall guest experience. Thank you for your valued support as both an ALL Classic member and an Accor Vacation Club member. We appreciate your recommendation and look forward to welcoming you back for another enjoyable stay in the future. Kind regards, Jeffrey Brian Regado Guest Service Agent

Dear Kristy L., Thank you for taking the time to share your feedback following your recent stay with us. We are sincerely sorry to learn that your experience did not meet your expectations, particularly regarding the cleanliness of your room. Please accept our genuine apologies for the condition you encountered. The standards you described are not reflective of the level of quality we strive to provide, and we understand how disappointing this must have been. We also appreciate you bringing the maintenance issue with the toilet to our attention, along with your suggestion to provide pricing information for the in-room food and beverage items. Your comments have been shared with our Housekeeping and Maintenance teams for immediate review and follow-up, and we will also review our in-room information to ensure pricing is clearer for our guests. While we are pleased to see that our team provided friendly service throughout your stay, we regret that this did not make up for the issues with your accommodation. Your feedback is invaluable and will assist us in improving both our housekeeping standards and overall guest experience. Thank you again for your honest comments. We hope you will consider giving us the opportunity to provide you with a much-improved experience in the future. Kind regards, Mantra Lighthouse Bunbury

Dear Craig R., Thank you for your wonderful review and for choosing to stay with us again. We are delighted to hear that, despite the stormy weather, you had another enjoyable stay and felt well looked after by our team from check-in through to check-out. It is especially rewarding to know that our recommendation of The Gilt Edge Chauffeurs helped make your wine tour such a memorable experience. We will be sure to pass on your kind comments. It was our pleasure to help celebrate your 60th birthday, and we are so pleased that both the birthday gift and your evening at Basalt added to the occasion. Creating memorable experiences for our guests is something we take great pride in, and your feedback means a great deal to our team. Thank you also for your generous comments about our staff. Although you couldn't recall any names, knowing that every team member contributed to making your stay special is wonderful recognition, and we will be sure to share your appreciation with the entire team. We truly value your continued support as an ALL Classic and Accor Vacation Club member, and we look forward to welcoming you back for another relaxing stay—hopefully with plenty of sunshine next time! Warm regards, Jeffrey Brian Regado Guest Experience Agent

Dear Ling M. T., Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed a comfortable stay and appreciated our clean rooms and convenient location near the beach. It's also wonderful to know that your booking, check-in, accommodation, our team's service, and overall experience met your expectations. As a valued ALL Gold member, we sincerely appreciate your loyalty and your recommendation. Your kind comments encourage our team to continue delivering enjoyable experiences for all our guests. We look forward to welcoming you and your family back for another relaxing stay in the near future. Warm regards, Jeffrey Brian Regado Guest Service Agent