Dear Allison, Thank you for your feedback regarding your recent stay. I am pleased to know that you found your accommodation comfortable. I appreciate your comments about the unit's location and lighting, and will consider them as we strive to enhance our guests' experience. We look forward to welcoming you back. Kind Regards, M. Athif General Manager

Dear Diane, Thank you for your positive feedback regarding your stay at our resort. We are delighted to know that you enjoyed our location, the pool, and the beautiful beach. Your satisfaction is our priority, and we hope to welcome you back soon. Kind Regards, M. Athif General Manager

Dear Lillian, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to know that you enjoyed our swimming pool. However, I am sorry that other aspects of your stay did not meet your expectations, particularly the comfort of the bed and the lack of a microwave in your room. Our standard resort rooms are designed as basic hotel-style accommodation and do not include kitchen facilities such as a microwave. For guests who prefer these facilities, we do offer villa accommodation with more self-catering options. Nevertheless, I understand that having a microwave would have made your stay more convenient. I am particularly sorry that you found the bed uncomfortable. We understand that mattress comfort can vary from person to person, and I only wish we had known about your discomfort during your stay so that our team could have explored ways to make you more comfortable. Thank you once again for choosing to stay with us. We look forward to welcoming you back for your next stay and hope to provide you with a much more comfortable and enjoyable stay. Kind Regards, M. Athif General Manager

Dear Martin, Thank you for your feedback and generous rating following your recent stay with us. We are pleased to know that you enjoyed our peaceful surroundings and found your accommodation clean, tidy and comfortable. However, I am sorry for the inconvenience you experienced with parking, particularly having to carry four suitcases from where you parked to your unit. I can certainly understand how frustrating this would have been, especially when arriving with luggage. Due to the spacious layout of our resort, parking is not always available directly outside each unit, particularly during busy periods. Nevertheless, I appreciate that this made your arrival less convenient than expected, and I sincerely apologise for the difficulty. Thank you once again for choosing to stay with us and for sharing your thoughts. We look forward to welcoming you back for your next stay with us. Kind Regards, M. Athif General Manager

Dear Jerome, Thank you for your lovely feedback and generous rating following your recent stay with us. We are pleased to know that you had a comfortable stay and enjoyed our beautiful location. However, I am sorry about the poor Wi-Fi connection in your villa. I understand how frustrating this would have been, particularly when the connection was almost unusable. I sincerely apologise for this inconvenience and will have our team look into the Wi-Fi coverage in our villas to see where improvements can be made. We certainly wish we had known about the issue during your stay so that our team could have assisted you. Thank you once again for choosing to stay with us and for sharing your feedback. We look forward to welcoming you back for your next stay with us. Kind Regards, M. Athif General Manager

Dear Ben, Thank you for your positive feedback regarding your stay. We are delighted to know that you enjoyed our location, accommodations, and the amenities we offer. Your suggestion for EV charging on site is appreciated, and we will certainly take it into consideration for future improvements. Look forward to welcoming you back. Kind Regards, M. Athif General Manager

Dear Maciej, Thank you for your feedback regarding your recent stay. We appreciate your recognition of our location, and I regret that you found our accommodations to be basic. Your comments will be considered as we continue to enhance our guest experience. We look forward to the opportunity to welcome you back for another visit. Kind Regards, M. Athif General Manager

Dear Wanda, Thank you for your lovely feedback and generous rating following your recent stay with us. We are delighted to know that you and your family enjoyed your time at the resort as part of your group getaway. It is wonderful to know that you found the accommodation spacious, the beds comfortable and the kitchen well equipped for your stay. We are also pleased that you enjoyed our beautiful grounds and resort facilities. It is always lovely to see families coming together and making the most of what our resort has to offer. Thank you once again for choosing to stay with us. We look forward to welcoming you and your family back for your next stay with us. Kind Regards, M. Athif General Manager

Dear Constance, Thank you for your wonderful feedback and generous rating following your recent stay with us. It is such a pleasure to know how much you loved your time at our resort! Your lovely description of the peppermint trees, peaceful surroundings, beach walks and even the sound of the rain really captures what makes this place so special. We are delighted that you were able to relax, enjoy the natural beauty around you and appreciate the simple pleasures of being so close to the beach. It is especially lovely to know that our resort felt like your ideal holiday getaway. We hope you also had a wonderful time enjoying our indoor heated pool! Thank you once again for sharing such a lovely account of your stay. Your enthusiasm truly means a great deal to us, and we look forward to welcoming you back for your next stay with us. Kind Regards, M. Athif General Manager

Dear Andrew, Thank you for your lovely feedback and generous rating following your recent stay with us. We are pleased to know that you enjoyed another comfortable and peaceful week at the resort. It is lovely to know that our surroundings provide a relaxing place for you to return to after a day at work, with the beach and nearby dining options adding to the convenience of your stay. However, I am sorry about the unstable Wi-Fi connection. I understand how frustrating this would have been, particularly when you may have needed a reliable connection after work. I will certainly have our team look into this, as we understand how important a dependable internet connection is for our guests. I would also like to sincerely thank you for being a valued ALL Silver member. We highly appreciate your continued loyalty and for choosing to stay with us again. Thank you once again for your feedback and ongoing support. We look forward to welcoming you back for your next stay with us. Kind Regards, M. Athif General Manager

Dear Paula, Thank you for your lovely feedback and generous rating following your recent stay with us. We are delighted to know that you enjoyed your stay and found your room clean, comfortable and well maintained. It is also lovely to know that you appreciated the friendly service from our team, the peaceful surroundings and the easy access to the beach and foreshore walking paths. I appreciate your comments about the road noise during the day and am pleased that it did not disturb the peaceful evenings you enjoyed at the resort. It is especially wonderful to know that you are planning to stay with us again. Hopefully, you will also have the chance to enjoy our swimming pools on your next visit! Thank you once again for your kind words. We look forward to welcoming you back for your next stay with us. Kind Regards, M. Athif General Manager

Dear Mandy, Thank you for taking the time to share your feedback following your recent stay with us. I am sorry to know that you had difficulty finding parking during your stay. I understand how frustrating this must have been, particularly when you were looking forward to a comfortable and relaxing visit. Our resort is spread across spacious grounds, and while we have parking available throughout the property, spaces may not always be directly outside the accommodation, especially during busy periods. However, parking is generally available within a short walking distance. I sincerely apologise if this was not the case during your visit. We appreciate your comments and are sorry that your stay did not fully meet your expectations. Thank you once again for choosing to stay with us. We look forward to welcoming you back for your next stay and hope to provide you with a more comfortable and enjoyable visit. Kind Regards, M. Athif General Manager

Dear Philip, Thank you for your wonderful feedback and generous rating following your recent stay with us. We are delighted to know that you had such a fabulous stay and that our three-bedroom accommodation was a great place to spend quality time with your friends visiting from Victoria. It is lovely to know that you all enjoyed your time together at the resort. We would also like to sincerely thank you for being a highly valued ALL Gold member. Your continued loyalty and support mean a great deal to us, and we truly appreciate you choosing to stay with us. Thank you once again for your kind words. We look forward to welcoming you back for your next stay with us. Kind Regards, M. Athif General Manager

Dear Faye, Thank you for your lovely feedback and generous rating following your recent stay with us. We are delighted to know that you had another relaxing stay and enjoyed the peaceful surroundings, beautiful peppermint trees and easy access to the beach and walking paths. It is also wonderful to know that our friendly team helped make your stay enjoyable. We especially appreciate your continued loyalty, having chosen to stay with us four or five times now. It means a great deal to us that you continue to return to our resort for your holidays. Thank you once again for your kind words and ongoing support. We look forward to welcoming you back for your next stay with us. Kind Regards, M. Athif General Manager

Dear Jill, Thank you for your wonderful feedback and generous rating following your recent stay with us. We are delighted to know that you and your family had such a peaceful, relaxing and enjoyable holiday at the resort. It is especially lovely to know that our team made your stay even more special with their friendly and helpful service. Your kind words about our team mean a great deal to us, and I will certainly share your lovely comments with everyone. Thank you once again for choosing to stay with us. We look forward to welcoming you and your family back for your next stay with us. Kind Regards, M. Athif General Manager

Dear San, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to know that you appreciated our convenient location. However, I am very sorry that you experienced difficulties with the Wi-Fi connection across all three rooms during your stay. I completely understand how frustrating this must have been, particularly when staying with family or friends and expecting a reliable internet connection. Please accept my sincere apologies for the inconvenience caused. I do wish we had been made aware of the issue during your stay, as our team would have been happy to assist and look into possible solutions. We will also follow up on your concerns to identify any issues with the Wi-Fi service. Thank you once again for choosing to stay with us. We look forward to welcoming you back for your next stay and hope to provide you with a more comfortable and enjoyable visit. Kind Regards, M. Athif General Manager

Dear Michael, Thank you for your thoughtful feedback and generous rating following your recent stay with us. We are pleased to know that you enjoyed the peaceful surroundings of our resort, the beautiful gardens, walking paths, easy access to the beach and the range of facilities available. We also appreciate your comments regarding the door handle, difficulty using the key and limited kitchen bench space. I am sorry for the inconvenience these caused during your stay. We will have our team look into the door mechanism, particularly the concern you raised about your fingers, and take your suggestions regarding the kitchen layout into consideration. Please be assured that we take your comments in the positive spirit in which they were intended. We understand your comparison with the Studio Rooms at The Sebel and appreciate you sharing these practical suggestions to help us improve. I would also like to sincerely thank you for being a highly valued ALL Platinum member. Your continued loyalty and support mean a great deal to us. Thank you once again for choosing to stay with us. We look forward to welcoming you back for your next stay with us. Kind Regards, M. Athif General Manager

Dear Sung, Thank you for your lovely feedback and generous rating following your recent stay with us. We are pleased to know that you enjoyed our convenient location and found the resort peaceful and comfortable. It is wonderful to know that you had an enjoyable stay and are already thinking about returning with your friends. Thank you once again for choosing to stay with us. We look forward to welcoming you and your friends back for your next stay with us. Kind Regards, M. Athif General Manager

Dear Ronald, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to know that you appreciated having access to streaming apps on the television during your stay. We also understand your comments regarding the distance of your accommodation from the beachfront. Our resort is spread across spacious grounds, and while we enjoy direct beach access, some rooms are located further away from the beach than others. We are sorry if this was not quite what you had expected. Thank you once again for choosing to stay with us. We look forward to welcoming you back for your next stay and hope to make it a more enjoyable one. Kind Regards, M. Athif General Manager