We stay at Bunker Bay every year and always throughly enjoy it however this trip was disappointing. Our room was sub par - our wifi barely worked (in and out of reception and when it was working the signal was week), now there TV worked. I called the front desk and they said they had some issues they weee working on and that not would be corrected the next day. The next day it still was not working so they sent maintenance to install a fire stick which took a while to install. Eventually they got it working in the one tv but the other in front of the bed would not work. For the inconvenience they gave us a drink voucher for two drinks. I went to redeem them for two cocktails and they said we had to choose off a smaller set bar menu. The room had cobwebs and the hot water only lasted enough for one shower. The overall service and cleanliness was definitely off this trip.

The phone not working at all was annoying. I reported this twice.

I am writing to express our considerable disappointment with our recent stay at Pullman Bunker Resort. For a property operating under an internationally recognised premium hotel brand, the standards of cleanliness, maintenance and customer service fell well below expectations. Our room was extremely poorly presented, with sticky floors, dirty bathrooms and hair left behind from previous guests. The general upkeep and cleanliness throughout the resort were equally concerning. Despite raising these issues with the manager on duty and being assured our room would be thoroughly cleaned while we were at dinner, we returned to find nothing had been done. Our restaurant experience was also disappointing. When enquiring about local wines, staff demonstrated very little knowledge of the region or its producers. Given that food and wine tourism is a significant drawcard for visitors, this highlighted an apparent lack of staff training and a missed opportunity to showcase the region. As a result of the unacceptable conditions, we decided to check out two nights early and requested a refund for the unused accommodation. What followed was an incredibly frustrating 90 minutes of being passed between staff members, none of whom had the authority to assist. We were repeatedly assured you were on your way to meet with us, yet despite waiting patiently, this never eventuated. As business owners ourselves, we appreciate that things occasionally go wrong. However, the true measure of a business is how these situations are managed. Unfortunately, we experienced a complete lack of accountability, communication and genuine effort to resolve our concerns. The combination of poor maintenance, inadequate staff training and ineffective complaint management is particularly concerning for a resort carrying the Pullman name and charging premium rates. We are formally requesting a full refund for the two unused nights and would appreciate your personal attention to ensuring this is processed promptly, together with an explanation of how our concerns were handled. What should have been a relaxing and enjoyable holiday became an unnecessarily stressful and disappointing experience. We look forward to your response and confirmation of our refund.

The staff was helpful and friendly. The room was clean and spacious; however, we had noisy neighbours for our 3 nights till the wee hours of the morning. The bar lacked a bit of atmosphere could have been a bit cosier.

Loved the location , watching whales go past the restaurant at breakfast was truly special Villa was great , very comfortable. Weren’t so keen on the in restaurant dinners , room service was the best ever though . Lovely pool and access to the beach we saw a bandicoot going past our lounge window one night Everybody was very helpful , friendly We certainly had a great time We stayed 6 nights and would thoroughly recommend the bunker bay Pullman

Accommodation was great, unfortunately I found a few of the restaurant and bar staff to be rude and very unaccommodating. Also the way the tables set up for breakfast made it hard to walk with a plate of food without banging into people as they were getting up.

Warm and welcoming

This is now our fourth visit , love all the improvements like the car park lighting. Always love our stay here , service was good, the rooms are great and well appointed. Only criticism is that the TV only has free to air and sport no movies. Apart from this it was a great place to stay and we loved the golf buggies when they were available, and the breakfast was OK but not as good as last time... The quality seems to have dropped and limited options, and service can be very slow as they are very understaffed. Some of the items were inedible, I would not pay extra for the breakfast as it's not worth it. Good to see they changed the furniture and looks a bit cleaner than last time. The pool was incredibly cold like the artic and could not swim. Maybe some solar heating would be great , currently it is only fit for penguins.

I've stayed here multiple times. It commands top prices and used to deliver strongly for these rates. The service remains very good, the rooms are comfortable and the location is great but over the years the quality of the food, particularly the breakfast and the catering for events, has gone down. Little things like the room safe not working, balcony doors not working, little things like this make a big collective difference. It would be wonderful to see these standards increase back up to what we've experienced before. This in turn would go a long way to making one feel that we're getting better value for the significant prices being paid to stay here.

Our annual stay at Bunker Bay resort is always relaxing and enjoyable. There is plenty to do if you are feeling energetic but also quiet for some down time. The beach is a welcome place to walk or swim and the whales in spring provide entertainment as they frolic off the coast. The eating options are varied in cost and style.

Just wanted to send a heartfelt thank you to everyone at the resort for making my stay such a wonderful experience. A special thank you to Lim, whose willingness to help, friendly, and genuine "nothing is too hard" attitude made a lasting impression. He is always welcoming, positive, and ready to assist, going above and beyond to make sure everything was taken care of. I would also like to recognise the rest of the team, who were consistently friendly, professional, and attentive throughout my stay. Together, you created an environment that felt warm, welcoming, and genuinely enjoyable. We are looking forward to our next stay.

Great location, food options limited within the resort except for breakfast. Villa was ok, clean but tired and not well maintained not enough remotes for all the TVs, could only watch certain things on certain tvs, it just felt over priced for all the little things. All the staff were friendly and helpful which improved the experience but for the prices the resort should be better maintained

SO MUCH FUN

Always a nice getaway at Pullman Bunker Bay.The breakfast is great but as the rooms are well appointed I would like the option of booking stay without breakfast included.

We had an apartment on the lake that was just perfect. Everything worked as it should . The bed was comfortable and kitchen adequate for our needs . Staff at restaurant were great and very attentive

It was nice and relaxing and we lived that we saw a whale .

What an incredible resort and stay. We had such a good time and actually kept wondering if we were in Asia as the service, welcome and incredible customer service was more reflective of Accor properties in Asia, not in Australia. You really threw out the welcome mat, your acknowledgement of Diamond Members was second to none in Australia. Sam was exceptional when we arrived and we just loved the resort. Thank you for being so friendly, always with a smile and giving us a remarkable weekend.

Room is ok Wouldn’t consider 5 star I’m an amputee rang reception on our first afternoon in our room to organise a shower chair , no follow up , no return call , no. Chair delivered nothing no contact whatsoever. Awesome way to treat a disabled guest !!!

Studio apartment with everything we needed for a short stay, resort grounds were peaceful and well maintained, restaurant on site, buffet breakfast was perfect start to the day.