Pullman Bunker Bay Resort Margaret River Region Hotel 5 stars

We had a one night stay for my sisters birthday on 15 February 2020. We were located in room 202. The room was cleaned and looked fairly well maintained. The bathroom was tidy and well prepared. Unfortunately and unbeknownst to us, a wedding was also being held there which blasted loud thumping music until 11:30pm. This was really upsetting as we had only booked the one night stay and were extremely disappointed we were not informed about this when making the booking. We certainly would have made alternate arrangements. The following morning, I ordered an omelette for breakfast with the hostess. My husband then bit into a broken piece of metal which cut into his cheek. We immediately informed the assistant chef and hostess and gave them the metal. The hostess returned to us around 20 minutes later and informed us that the metal was from a cooking utensil which had broken off and lodged in the food. We were provided with a complimentary coffee which my husband could not consume as his inner cheek was still bleeding. My omelette also never arrived. I was extremely upset about what occurred at breakfast and the failure of the staff or manager to even reach out to apologise. We did not want to cause a scene or any issues, however, the way it was managed was extremely poor. I approached the front desk intending to speak with the manager who was busy. The assistant manager was informed of these issues and offered us another nights stay, but at the cost of $110.00. I informed her I had not managed much sleep due to the wedding music not being turned down until 11:30pm, (sleep-in's aren't an option for us just yet as we were travelling with our very young son who was awake at 5:30am). It was a really unfortunate experience. The staff are mostly polite and considerate however this could have been handled more appropriately, including contact being made by the resort manager to apologise. Please feel free to call or email me should you have any further questions.

Our weekend was very relaxing and enjoyable. The location is amazing and rooms comfortable, if a little tired in some places. The team, especially in the restaurant, made our getaway memorable.

A wedding was booked the same nights as or stay. If Pullman had informed me in advance I would have rescheduled the stay. Difficult to get kids to sleep with the noise, put us off.

Everything went according to plan.. very pleased with it all .

Special break for our Silver wedding anniversary. Staff gave us a card and bottle of champagne even housekeeping arranged towel swans.It was lovely surprise. What impressed us the most was how happy and friendly all the staff were.The only negative is from my wife is The Bistro menu needs a few more no meat dishes.We had excellent meal at Other side of the moon delicious. A lovely trip and only a few hours away we will be back.

All amenities were excellent, presentation was good, the location was fantastic. Only problem we had was that dinner service was a bit slack in both restaurants throughout the stay. We waited about 40 minutes for first service having to remind the staff we were there. Breakfast was very generous, the steak was perfectly cooked and the martinis were excellent.

From the moment we arrived the staff were so friendly and obliging. We were upgraded as we were celebrating and treated so well.

We stayed with you for my daughter's wedding. Rooms were beautiful, staff were awesome they were always willing to go out of their way to help you. Would definitely recommend the resort to friends.

We were in the area to attend a wedding so we did not get to spend as much time at the resort as we would have liked, but the accommodations were very comfortable and the staff were helpful. We appreciated the personal note and bottle of wine left for us in our room upon check-in. The beach access was very convenient. Everything was great!

It was such a lovely stay although they don’t seem to take into consideration other guests when they have a wedding. We arrived on Friday and there was a wedding that afternoon- it wasn’t too bad noise wise but the Saturday we had the wedding ceremony set up close to us and for some odd reason the celebrant had a microphone and with all our doors closed we heard everything. It was far from peaceful,. Then they partied and screamed and yelled all night at their reception . I was fed up at midnight and was about to call reception and it stopped. For the first 2 days we felt like we were in a camping ground at Xmas. Incredibly noisy. After that it was beautiful and peaceful.

The venue and site amenities are excellent and well suited to our needs. Staff were friendly. However, our experience with the support of our meeting was less than we expected based on past experience. We needed to remind staff each time we were due for a break to ensure tea , coffee orders were taken, water refreshed and the room ready. Our staff member with food allergies was not well catered for despite the booking form being clear and staff admitting they knew about her needs.

Overall very good; however the bed mattresses were far to hard and prevented getting a good night's sleep.

Loved the location. Villa was gorgeous; as was infinity ppl

On arrival we were made to feel very welcome, our room wasn’t ready however without any prompting we were automatically upgraded to a 2 bedroom suite. All staff were extremely pleasant, helpful and polite and I from some observations I commend them on how they deal with some of your more demanding clients.My best experience by far in an Australian hotel/resort and my faith is renewed in The Australian hospitality industry . I will definitely be coming back for a longer stay, I love the area and two days just isn’t long enough.

Very happy with every aspect of our stay, accommodation, restaurant, pool etc