Pullman Bunker Bay Resort Margaret River Region

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Pullman Bunker Bay Resort Margaret River Region 5 stars

Customer review rating (ALL Rating) 4.4/5 3,367 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • A secluded, beachfront location and pristine ocean views

  • In the Margaret River region, home to world-class wineries

  • Award-winning Day Spa offering relaxing and healing treatments

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Pullman Bunker Bay Resort Margaret River Region

42 Bunker Bay Road, off Cape Naturaliste Road
6281 Naturaliste
Australia

Telephone +61 8 9756 9100

Fax +61 8 9756 9103

Contact email

  • SOUTH WEST COACHES:  DUNSBOROUGH PERTH-DUNSBOROUGH

  • By plane

    PERTH At 264km / 164 miles

GPS:-33.544855, 115.033599

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

OTHER SIDE OF THE MOON

Other Side of the Moon is a stylish restaurant and bar featuring modern Australian cuisine underpinned by a Mediterranean feel. Overlooking Bunker Bay and the sweeping Indian Ocean, this is a perfect spot for that romantic evening.

Our accommodation(s)

Luxuriously appointed and beautifully spacious, guest rooms at Pullman Bunker Bay Resort Margaret River offer everything needed for a relaxing, peaceful stay. Guests staying at this extraordinary hotel can choose from a range of accommodation options, wit h studio, one and two bedroom bungalow-style villas available. Each villa features lake or garden views, an outdoor courtyard or deck, boardwalk access to the beach, a kitchen or kitchenette, a flat screen TV and DVD player, and an iPod docking station.

Our guest reviews

Our guest reviews for
Pullman Bunker Bay Resort Margaret River Region

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,367 reviews

TripAdvisor Rating  4.0/5  2,476 reviews

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Beautiful location, lovely staff but need to make an effort to get the resort back to the standard it was precovid. Rooms are not cleaned properly for a 5 star resort. Bird poo everywhere on balcony and windows and fly screen were filthy. Lake is virtually empty and should be the same cost as garden view at the moment.

Little piece of heaven on the beach

Customer review rating 4.5/5

Michelle T. Couples - Confirmed reviews ALL

Wonderful. Comfy beds, beautiful cabins, so clean, peaceful and beautifully positioned for taking advantage of the area. Friendly staff too. I would have given this hotel a ten if i had been able to have coffee with breakfast, but unfortunately too many people were unable to work the coffee machine out and the queue was not worth it. Hot filter coffee ready for pouring would have been great. Small gripe though and i would very definitely stay again and not hesitate to recommend to friends or family.

Amazing stay

Customer review rating 4.5/5

Sandy Couples - Confirmed reviews ALL

Great facilities and staff

Charming Resort

Customer review rating 5.0/5

Anadia P. Couples - Confirmed reviews ALL

Stayed for the week at Pullman Bunker Bay, we were amazed by the hospitality of their staff, our special gratitude to Brooke the Assistant Manager who patiently answered all questions (by phone) before we even decided to make a booking. Brooke also helped me with the booking and Brooke and team upgraded our room when they found out that this holiday is a special event and making sure we got room with washing machine + dryers, and prepared the Welcome Surprised treat! My husband arranged this holiday to celebrate my birthday and this is our last holiday in Australia as a couple (parents) because in the next couple of months-we will be Grandparents and would most probably holiday with family more. The resort was luxurious and had all the 5 star amenities, friendly and professional staff, beautiful view, it has its own beach and big heated outdoor swimming pool. Access to villas from the carpark is easily arranged as they have plenty golf buggy car to get people and luggage from the car park to the villas. We are amazed with our room upgrade and grateful that we got a full kitchen with stove and oven to cater hubby with his special diet.

VENUE GOOD STAFF NOT SO

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

We were contacted by Whatsup message and asked out check in time and I replied with 1400 hrs. I didn't receive a reply to this response. We arrived at 1410 hrs and were told 10-15 mins We waiting and waited . We were siting right in front of reception staff and didn't ask us is we even wanted a glass of water. My husband has huntington's disease and we desperately needed to get in the room so he could rest. All other customers were assigned rooms . I tried to get the attention of staff to get a glass so we could get a self serve water but instead the reception staff 'huffed off' and then unceremoniously dumped glasses by the water without giving us one. There was lots of hospitality staff wandering around the restaurant and they too ignored us. Eventually the keys to our room were dumped on us and again no apology. We were told to wait outside for the golf cart for a couple of mins another ten went by. Eventually it was after 3pm when we got to our room. Staff as a whole seemed disinterested and I feel it let the place down as it is a beautiful location. Could be Covid staff shortages were to blame but for us it was a treat to stay and we never normally would pay that sort of room rate . We have had better service at accommodation with a third of the price.

Great place

Customer review rating 4.5/5

Rob Couples - Confirmed reviews ALL

Stayed a few times over the years and this was as good as ever even under the circumstances of COVID and shortage of staff. They all were flat out but were doing their best to provide great service. Unfortunately, due to the lack of staff the restaurant was under manned and they were not taking walk in bookings -luckily we have pore-booked dinner which was great. We also had to leave a night early and had to cancel our last night after 2PM and check out early due to our daughter being very sick back at home. The manager did not charge us the cancelled night which was a pleasant surprise even though we didn't ask and didn't expect this. Would recommend to anyone to stay here - but book the restaurant ahead of time if you want to eat here as quite a few hotel guests were turned away on the night. Hopefully the world and staff shortages across the industry will normalise soon.

Dear Rob, We very much appreciate your comments regarding your stay at Pullman Bunker Bay Resort Margaret River Region. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope that we can source more staff soon as well. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Sandy Crothers Acting General Manager

Always enjoy our time at this beautiful location

Customer review rating 4.0/5

David Couples - Confirmed reviews ALL

Very enjoyable staff very accommodating and pleasant, excellent location and facilities.. We have been many times so it would be nice if reception staff recognised that when we check in..also no one asked if we enjoyed our stay when we checked out which was odd..

Customer review rating 5.0/5

John M. Couples - Confirmed reviews ALL

Lovely location. More choices in restaurant menu.

Dear John, Thank you for taking the time to share your comments with us. All feedback that we receive is valuable as it assists us to improve on the products and services that we provide to our guests. We hope to welcome you back to the resort next time you are travelling to the South West. Kind regards, Sandy Crothers Acting General Manager

Great place,Good stay

Customer review rating 5.0/5

Michelle Families - Confirmed reviews ALL

Stayed 4 nights, had a wedding on the Saturday night just a walk away. Enjoyed breakfast each morning and a yummy dinner at The Other Side of the Moon Restaurant. Will come back and stay again…

Dear Michelle, We very much appreciate your comments regarding your stay at Pullman Bunker Bay Resort Margaret River Region. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Sandy Crothers Acting General Manager

Don't expect too much

Customer review rating 2.5/5

Adam Families - Confirmed reviews ALL

Unfortunately executing the basics is still difficult for the Pullman Bunker Bay. We had a bad experience last visit and thought this time they would ensure everything was perfect from the start but again a fail. Reservations called me five days before check in to confirm room configuration then check us in to something totally different. Even more disappointing is the GM was aware of my last experience and my travel plans during this recent visit, no attention to detail at all. The staff on the ground are great and helpful, they make the stay worthwhile.

Dear Adam, I was so sorry to hear that your stay did not meet your expectations once again, please accept my sincerest apologies. I did leave a message for you the day before you checked out, I'm sorry that we didn't end up making contact. Thank you for taking the time to tell us about your experience and again I am sorry for the series of events that took place during your stay. At Pullman, we strive to provide a superior service experience for every customer but it seems that we have fallen short once again. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Sandy Crothers Acting General Manager

Well located

Customer review rating 2.5/5

Stadler Couples - Confirmed reviews ALL

Bed too low and mattress even though new one was supplied it is not a good mattress We want a bed as good as we have at home or better but as bad as hotel . We love staying there but the big spoiler is the food ….. breskfast eggs ie scrsmbled and omelets very poor …. Its a basic …. A 5 star should be able to do it …. Lot of the other items there are tasteless Rather reduce the spread and make better and tastier food ie mushrooms snd baked beans are horrible just looking at it …. Get traditional baked beans Food for dinner was pathetic . We thought we d have dinner there on wednesday to give it a go , but the chef hasnt got a clue how to cook a steak and his sauce was very bad tasting …. To eat at otherside of moon is a gamble to get it right We left a day early because the whole stay didnt make us happy Food is your biggest problem Go the kate lamont and pay her to have your chefs cook better .. we like to eat there .. its like chalk snd cheese Staff serving are good problem in kitchen snd befroom mattress

Dear Stadler, Thank you for taking the time to share your comments with us. All feedback that we receive is valuable as it assists us to improve on the products and services that we provide to our guests. I will pass your feedback onto the relevant departments to see where we can improve in the areas that you mentioned. Thank you once again for your feedback and we hope to welcome you back to the resort next time you are travelling to the South West. Kind regards, Sandy Crothers Acting General Manager

Short break

TripAdvisor rating 4.0/5

polla_1 TripAdvisor review

We stayed for two nights. The team were very welcoming and helpful. The villa was clean and neat. Hats of to the restaurant staff we had good service overall. Very nice stay with a bonus of good weather

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

Great location good rooms services in dining and housekeeping very ordinary

Dear Peter, Thank you for taking the time to share your comments with us. All feedback that we receive is valuable as it assists us to improve on the products and services that we provide to our guests. I was sorry to hear that your wife's clothing was missing. I understand that Pierre has been in contact with you to assist with rectifying this situation. Please accept my sincerest apologies. We hope to welcome you back to the resort next time you are travelling to the South West. Kind regards, Sandy Crothers Acting General Manager

Great Stay

Customer review rating 4.5/5

Maria Couples - Confirmed reviews ALL

Rooms are super clean, well laid out. We love all the facilities! All staff were fantastic.

Dear Maria, Thank you for taking the time to complete the questionnaire regarding your stay at Pullman Bunker Bay Resort Margaret River Region. We were delighted with the score and feedback that you gave us. It is always encouraging to learn that guests are satisfied with their stay as this is what we strive for every day. Thank you for your time and we hope to see you again soon. Kind regards, Sandy Crothers Acting General Manager

Good location

Customer review rating 3.5/5

Marilyn M. Couples - Confirmed reviews ALL

The location and accommodation is outstanding. All staff were very helpful. However the dinner menu was limited and could have easily been extended in variety. Better choice here. Breakfast had an incredible choice.

Dear Marilyn, Thank you for taking the time to share your comments with us. All feedback that we receive is valuable as it assists us to improve on the products and services that we provide to our guests. We hope to welcome you back to the resort next time you are travelling to the South West. Kind regards, Sandy Crothers Acting General Manager

Nice venue, horrible service

Customer review rating 3.0/5

Wayne Couples - Confirmed reviews ALL

Beautiful place and amenities but the lack of good service was very evident..the food at the restaurant was below average too

Dear Wayne, Thank you for taking the time to share your comments with us. All feedback that we receive is valuable as it assists us to improve on the products and services that we provide to our guests. We hope to welcome you back to the resort next time you are travelling to the South West. Kind regards, Sandy Crothers Acting General Manager

Outstanding stay

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

We loved everything from facilities to staff. Restaurant really good

Dear Nuno, We very much appreciate your comments regarding your stay at Pullman Bunker Bay Resort Margaret River Region. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Sandy Crothers Acting General Manager

Sensational

Customer review rating 5.0/5

Judith M. Families - Confirmed reviews ALL

Overall stunning. Staff are extremely helpful, loved the setting, loved the pool and beach.

Dear Judith, We very much appreciate your comments regarding your stay at Pullman Bunker Bay Resort Margaret River Region. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Sandy Crothers Acting General Manager

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Room a bit tired. Frustrating that battery issues with door mechanism was not attended to in a more proactive fashion.

Dear Stephen, Thank you for taking the time to share your comments with us. All feedback that we receive is valuable as it assists us to improve on the products and services that we provide to our guests. I am sorry that you had battery issues with your Villa door, I understand that this must have been frustrating. In relation to your Accor loyalty status and recognition unfortunately if you have booked via a third part then we don't recognise your status as the value that we would normally offer to yourself has been given to that third party agent instead. This is why we recommend that you make your bookings via our website or directly with the resort, which I understand is not always possible. Thank you again for your time and we hope to welcome you back to the resort next time you are travelling to the South West. Kind regards, Sandy Crothers Acting General Manager

Wonderful location

Customer review rating 5.0/5

Tony Friends - Confirmed reviews ALL

We had the most wonderful stay with you. The staff excelled in all aspects.

Dear Tony, Thank you for taking the time to complete the questionnaire regarding your stay at Pullman Bunker Bay Resort Margaret River Region. We were delighted with the score and feedback that you gave us. It is always encouraging to learn that guests are satisfied with their stay as this is what we strive for every day. Thank you for your time and we hope to see you again soon. Kind regards, Sandy Crothers Acting General Manager

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