Thank you for your lovely feedback and for choosing to stay with us again, even for a last-minute getaway. We are delighted to hear that you and your family were warmly welcomed and well looked after by our team. It is particularly pleasing to know that you enjoyed your accommodation, found everything spotless and appreciated the welcome amenity provided as part of your ALL Accor Gold membership. Your continued loyalty and generous recommendation mean a great deal to us. I will be sure to share your kind comments with the team, who will be delighted to know they helped make your short stay so enjoyable. We look forward to welcoming you and your family back to Bunker Bay for another relaxing escape. Kind regards, Reece Lockwood Reservations Manager & Revenue Analyst

Thank you for your wonderful review and for continuing to choose Pullman Bunker Bay Resort for your getaways. It is fantastic to hear that you enjoyed another relaxing stay, from our thoughtfully designed accommodation and peaceful surroundings to the beautiful Bunker Bay coastline and dining experiences. Your special mention of Carlotta is particularly appreciated. We will be delighted to share your recognition with her. It is lovely to hear that she went the extra mile to secure you a dinner reservation, especially during such a busy evening. Your continued support and kind words mean a great deal to our entire team. We are thrilled that you had such an enjoyable experience and look forward to welcoming you back for another opportunity to relax and recharge. Kind regards, Reece Lockwood Reservations Manager & Revenue Analyst

Thank you for your wonderful feedback and for choosing to spend another getaway with us, we sincerley value our local community. We are delighted to hear that you enjoyed the welcome amenity, our pool and deck area, and particularly our breakfast offering. It is especially rewarding to hear from guests who have known the resort over the years and have noticed the care and effort that goes into maintaining and continually improving the property. Your kind recognition of our team's efforts is greatly appreciated and will certainly be shared with everyone. We also appreciate your comments regarding accessibility and your suggestions around last-minute bookings. Guest feedback is valuable in helping us continually review the experience we provide. Thank you again for your continued support and for recommending us so highly. We look forward to welcoming you back for another relaxing getaway. Kind regards, Reece Lockwood Reservations Manager & Revenue Analyst

Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed the accommodation, facilities and cleanliness of the resort, and that your booking experience was positive. However, I sincerely apologise for the shortcomings you experienced during arrival. We appreciate that you were relying on our team to keep you updated on your room's readiness, particularly as you had made alternative plans depending on the expected waiting time. Having to return to reception for an update, only to encounter further difficulties with your room key, is understandably frustrating. I am also sorry that we did not take the opportunity to properly introduce you to the resort, including our breakfast location and dining arrangements. These are important details that should form part of a welcoming and informative arrival experience. Your feedback has been shared with our Front Office leadership team to reinforce the importance of proactive communication, attention to detail and ensuring guests feel welcomed and informed from the moment they arrive. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you back and provide the seamless experience you deserve. Kind regards, Reece Lockwood Reservations Manager & Revenue Analyst

Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you enjoyed the comfort of your accommodation, its convenient location close to the beach and the friendly service provided by our team. However, I am sorry to learn that our breakfast offering did not meet your expectations. We appreciate your comments regarding food temperature, the omelette preparation and your preference for a more focused à la carte menu. Your feedback has been shared with our Food & Beverage team for consideration as we continually look for ways to improve our dining experience. Thank you again for your feedback and for choosing Pullman Bunker Bay Resort. We hope to have the pleasure of welcoming you back for another enjoyable stay. Kind regards, Reece Lockwood Reservations Manager & Revenue Analyst

Dear Ceren, Thank you for your wonderful feedback and continued loyalty to Pullman Bunker Bay. We are delighted to hear that you had such an enjoyable and relaxing stay and that our resort, facilities, dining experience and service contributed to a memorable getaway. It is particularly rewarding to know that Denise, Michelle and Davide made such a positive impression. Your kind recognition will be shared with them and the wider team. We truly value your continued support as an ALL Accor Platinum member and look forward to welcoming you back to your favourite South West destination. Kind regards, Nuwan Karunarathne

Dear Scott, Thank you for your lovely feedback. We are delighted to hear you enjoyed your first visit to Margaret River and found the villa comfortable and our team helpful. We look forward to welcoming you back to Pullman Bunker Bay for another wonderful stay. Kind regards, Nuwan Karunarathne

Dear Michael, Thank you for taking the time to share your feedback. While we are pleased that you enjoyed the beautiful location of Bunker Bay, we sincerely apologise that certain aspects of your stay did not meet your expectations. We regret that assistance with locating your room was not provided upon arrival and that our breakfast offering did not meet your expectations. Your comments have been shared with the relevant teams for review and improvement. We also appreciate your kind recognition of Adelaide and Davide, and will be sure to pass on your compliments. We value your feedback and hope to have the opportunity to provide you with a more enjoyable experience on your next visit. Kind regards, Nuwan Karunarathne

Dear Peter, Thank you for taking the time to share your feedback. We are pleased to hear that you found your accommodation comfortable and appreciated the friendly service provided by our team. However, we sincerely apologise for the inconvenience regarding the gift voucher and the initial billing at departure. We also regret that your arrival experience did not meet expectations. Your comments have been noted and shared with the relevant team for improvement. We appreciate your feedback and hope to have the opportunity to welcome you back for a more seamless experience. Kind regards, Nuwan Karunarathne

Dear Gaetanina, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay, particularly our beautiful location, breakfast offerings, friendly service and the stunning Bunker Bay beach. We also appreciate you bringing the maintenance matters to our attention. Please accept our apologies for these issues. Your comments have been shared with our Maintenance team for review and follow-up. Thank you for your continued support. We look forward to welcoming you back to Pullman Bunker Bay for another memorable stay. Kind regards, Nuwan Karunarathne

Dear Sylvia, Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience caused by the room key system issues during your arrival. We understand how frustrating this would have been and appreciate your patience and understanding. We are pleased to hear that you enjoyed your accommodation, breakfast and the service provided by our restaurant team. However, we regret that our dinner menu did not meet your expectations. Your comments regarding the menu selection have been shared with our Food and Beverage team for review. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back to Pullman Bunker Bay in the future. Kind regards, Nuwan Karunarathne

Dear Neil, Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet your expectations, particularly regarding the condition of your accommodation and the service you received on arrival. Please accept our sincere apologies for the maintenance issues in room 501, including the damaged fittings, condition of the furniture and non-functioning telephone. We understand that these issues are disappointing and do not reflect the standard of accommodation we strive to provide. We are also sorry that the check-in process was slow and that some members of our team did not demonstrate the level of warmth and enthusiasm we expect. We appreciate your recognition of those team members who provided excellent service, and your comments will be shared with our management team to address areas requiring improvement. We also acknowledge your feedback regarding telephone accessibility and Wi-Fi speed. Thank you again for your honest feedback. We hope to have an opportunity to restore your confidence in Pullman Bunker Bay Resort and provide you with the experience you should rightly expect on a future visit. Warm Regards, Wei Yuan LIM Front Office Assistant Manager Pullman Bunker Bay Resort Margaret River Region

Hi Lleyton, thank you for your feedback. Unfortunately, all our systems were down and we were unable to issue keys at no fault of our own. We offered to escort every guests to their room and assisted with any request. Your friend, as long as he was a registered guest, would have had the same services offered therefore there was no need to leave your door open. Lleyton, please accept my apologies for the inconvenience, we hope to welcoming you back to Pullman Bunker Bay Resort. Kind regards, Silvester B Toth General Manager

Dear Keryn, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Silvester B Toth General Manager

Dear Sze W., Thank you for your wonderful review and for choosing to return to Pullman Bunker Bay Resort for the third time. It is always a pleasure to welcome back our returning guests, and we are delighted that you had another memorable stay with us. We are especially pleased that the birthday surprises, including the champagne, birthday cake, card and villa upgrade, helped make your special occasion even more memorable. It is lovely to hear that you enjoyed the spacious villa, resort facilities, dining experience and, of course, the peaceful surroundings of beautiful Bunker Bay. Your kind words are a wonderful encouragement to our team, and we will be sure to share your appreciation with everyone involved in making your birthday celebration special. Thank you again for your continued loyalty and support. We look forward to welcoming you back for your fourth visit and creating many more wonderful memories together! Warm Regards, Wei Yuan LIM Front Office Assistant Manager Pullman Bunker Bay Resort Margaret River Region

Thank you for your review, Paul! Our menu is changing on the 4th of November and I sincerely hope you will like our expertly prepared dishes from locally sourced ingredients. Kind regards, Silvester B Toth General Manager