Pullman Bunker Bay Resort Margaret River Region 5 stars

Customer review rating (ALL Rating) 4.4/5 3,782 reviews

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Pullman Bunker Bay Resort Margaret River Region - Image 1
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Pullman Bunker Bay Resort Margaret River Region - Image 4
42 Bunker Bay Road, off Cape Naturaliste Road, 6281 Naturaliste, Australia

Description

Hotel extras

  • A secluded, beachfront location and pristine ocean views

  • In the Margaret River region, home to world-class wineries

  • Award-winning Day Spa offering relaxing and healing treatments

Our accommodation(s)

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Hotel location

Pullman Bunker Bay Resort Margaret River Region

42 Bunker Bay Road, off Cape Naturaliste Road
6281 Naturaliste
Australia

GPS:-33.544855, 115.033599

Telephone
Fax +61 8 9756 9103

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

OTHER SIDE OF THE MOON

Other Side of the Moon is a stylish restaurant and bar featuring modern Australian cuisine underpinned by a Mediterranean feel. Overlooking Bunker Bay and the sweeping Indian Ocean, this is a perfect spot for that romantic evening.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  3,782 reviews

TripAdvisor Rating  4.0/5  2,673 reviews

Customer review rating 3.0/5

Sara T. Solo - Confirmed reviews ALL

Random bag or chips behind tv Door handle dirty Nearly got charged for a coffee I didn’t buy

Customer review rating 4.5/5

David M. Friends - Confirmed reviews ALL

I was travelling with a friend who has a lung disease and can only walk about 50 metres with oxygen. The staff were helpful, pleasant, professional, engaging, friendly and could not have done more to support us. I’m extremely grateful. The staff make this place, management please note, you are blessed to have such an amazing team interacting with your customers. Would be grateful if you could share my feedback with them. Breakfast was expensive

Dear David, Thank you so much for taking the time to share your experience following your stay with us at Pullman Bunker Bay Resort. We are truly touched by your kind words about our team. Knowing that our staff helped make your stay smooth and enjoyable, especially while travelling with a friend with special health needs, means the world to us. Our team takes great pride in creating a caring, supportive environment, and it’s wonderful to hear that this made such a difference to your visit. Your comments have already been shared with our reception and buggy team, as well as with managers. It’s feedback like yours that reminds us why we do what we do, and it inspires us to keep giving our best, every single day. We’ve also noted your comments regarding breakfast pricing. Guest feedback is essential in helping us review and improve our offerings, and we sincerely appreciate your honesty. On behalf of everyone here, thank you again for your kind review and for choosing to stay with us. We hope to welcome you back to Bunker Bay again in the future. Warm Regards, Indiana Duzer Front Office Supervisor

Customer review rating 0.5/5

Ming Z. B. T. Families - Confirmed reviews ALL

Standards have drastically dropped in this place over the years. Check-in / Reservation: Everyone was offered a welcome drink that came in besides myself and my wife. We had 3 to 4 groups of people that checked-in after us and all were offered a welcome mulled wine on arrival except for us. Our requests to have our rooms close to each other was not adhered to despite my wife putting it in writing and have confirmed this over the phone with someone from reservations last Monday prior to arrival. Why give us a call to confirm this when you cannot adhere to this request? - Why allow for customers to have this expectations but not able to meet it? Despite the many correspondence prior to arrival, it felt like as though all the communication was obsolete. Seems like no traces were set nor anything was communicated. Breakfast: Was good but definitely not worth the full price. The best part about breakfast was being greeted warmly by Davide! It was really encouraging to see a warm smile in the morning and be greeted enthusiastically on both mornings we were there. Coffee by Fairuz (I think this was her name) was amazing as well. One of the best in the 10 years we have been visiting. Service on Friday morning breakfast was slightly poor despite having very little customers compared to Saturday morning. When asked for a table to be wiped down, was kindly implied by Ann through her body language that it was not her job. We were not being offered if we would like barista coffee / eggs from the kitchen then. This was different from Saturday where we were immediately acknowledged by Jhope who quickly took our orders and organised them promptly. Dinner: Food quality was good but not the best we had. Was not aware that the Restaurant has been rebranded. Felt like the food options were too casual for an 'upmarket' restaurant. The assistant F&B manager was more engrossed in working on Canva than greeting customers who were standing in front of them waiting to be seated. Service from all other staff members was great. Welcome Drinks: We were not informed on check-in that the welcome drink must be consumed either pre-dinner or post-dinner. Very different from all other Accor properties we have stayed in through the years with the program. It was harder for us to use them as well as we have 2 young kids with us, which made it difficult for us to come in for pre-dinner drinks or stay behind for post-dinner drinks. Very disappointed considering we were looking forward to our first road trip with the arrival of our newborn and celebrating both me and my wife's birthdays. Rooms: Cleanliness was great as always. Requested for extra towels and amenities that were delivered promptly. Big wide smiles as well, seems like their customer service levels were better than those serving breakfast on Friday (minus Davide). Wifi was not working in one of the rooms we booked. We have asked for it to be fixed in the 3 nights there which was not done. We were informed by our family that someone has called us to arrange for a room move, but we have not received any phone calls at all (hate liars!). We were told that we can use the wifi at the lobby instead. It was hard for us as we had international guests staying in there with young infant and having young children ourselves. Furthermore with the wet weather when we were there, it was impossible for us to head over to reception with young children just for wifi. Not happy about this at all. Check-out / Porter: It was really great to see Luke and the other Fijian gentleman (can't remember his name, but have been seeing him all the time over the past 2 years - Sorry!). Amazing service as always and nothing seems too hard for them. Thank you for always looking after us! Overall, the stay was good but extremely underwhelming. I personally feel that lots have changed through the years. The most detrimental thing about this trip was not having wifi in one of our rooms that caused grave inconvenience to our family members visiting from overseas. Service standards have also drastically declined and everyone looked really overworked. While I understand that it is a quiet season of the year and the resort is down to skeleton staff, I think the big key here is 'Expectation Management'. If the customers' (our) expectations were managed from the beginning, the stay would have been much greater. Don't promise or create expectations if they can't be met. To end, this will not deter us from going back. It is one of our preferred places to go to, especially with our families. They all love it there. We have booked in to be back in October with a few other family members from overseas. Hope we do not get allocated to a room with wifi issues as this will be detrimental again for our foreign guests. Hopefully by then as the resort prepares to enter its peak season once again, things will be better.

Dear B. Thank you for your detailed feedback and for continuing to choose us as your preferred destination. We’re truly sorry that parts of your recent stay did not meet expectations, particularly regarding your room allocation, check-in experience, and the Wi-Fi issue. Your comments have been shared with the relevant teams for follow-up and improvement. On a positive note, we’re pleased to hear you enjoyed the warm service from Davide, Fairuz, Jhope, Luke, and our porter team, and we’re glad the room cleanliness and prompt service were up to standard. We genuinely value your loyalty and look forward to welcoming you and your family back in October. Please rest assured we will do our best to ensure a much smoother and more enjoyable stay. Kind regards, Raelene Raelene Ohlson General Manager

Customer review rating 5.0/5

Nathan M. Friends - Confirmed reviews ALL

Stunning place to visit with a beachside national park setting. Absolutely beautiful

Dear Nathan, Thank you so much for your fantastic review following your recent stay with us at Pullman Bunker Bay Resort. We're thrilled to hear that you enjoyed the stunning beachside national park setting, it truly is a special location, and we’re so glad it made your visit memorable. A heartfelt thank you as well for your kind words about our team. We’re especially pleased to hear that Jope made a great impression as your barista, we’ll be sure to pass along your lovely feedback to him. As a Platinum member of Accor Live Limitless, we deeply value your loyalty and are grateful you chose to stay with us. It’s always a pleasure to welcome our ALL members, and we’re so happy your experience was seamless from check-in to breakfast. We hope to welcome you back for another relaxing escape soon! Warm regards, Indiana Duzer Front Office Supervisor

Customer review rating 4.0/5

Noel H. Friends - Confirmed reviews ALL

Enjoyable relaxing stay

Dear Mr. H., Thank you for taking the time to complete our guest satisfaction survey following your recent stay at Pullman Bunker Bay Resort. We are pleased to hear that you had an enjoyable and relaxing experience. Your positive ratings regarding our team, cleanliness, and check-in/check-out process are greatly appreciated. It is always rewarding to know our efforts contribute to a memorable stay for our guests. We are delighted to have welcomed you as a member of ALL – Accor Live Limitless, and we thank you for your loyalty. Should you return to the Margaret River Region, we would be honoured to welcome you back to the resort. Warm regards, Indiana Duzer Salvador Front Office Supervisor

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Other web-users rate our hotel

  • 1,150 reviews 9.3/10 Location
  • 1,949 reviews 6.9/10 Room
  • 2,351 reviews 7.7/10 Service
  • 52 reviews 2.8/10 WiFi
  • 1,249 reviews 6.2/10 Food
  • 696 reviews 8.3/10 Breakfast
  • 586 reviews 4.7/10 Cleanliness
  • 329 reviews 5.5/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.