Pullman Bunker Bay Resort Margaret River Region 5 stars

Dear Roy, Thank you for being such a loyal guest and for sharing your recent experience with us. It was a pleasure to welcome you back, though we understand that this visit held unique challenges for you and your wife. I am so pleased to hear that our team provided the support you needed during your stay. I will make a special point of sharing your wonderful feedback with Mery; she is indeed a valued member of our restaurant team, and she will be touched to know she made your dining experience a little easier. Regarding your suggestion for companion support accommodation, I sincerely appreciate you raising this. We aim to be an inclusive resort, and your feedback provides us with a very important perspective on how we can better support guests traveling with additional care needs. While I cannot personally authorize a specific discount, I have shared your suggestion directly with our Executive Management team for serious consideration as we review our accessibility and guest support policies. As a Gold member of ALL Accor, your loyalty is deeply valued. I have also noted your comments regarding the welcome drink and the recent changes to food discounts, as we are constantly reviewing our member benefits to ensure they provide meaningful value. We look forward to welcoming you both back to Bunker Bay soon. Please do not hesitate to reach out to me directly before your next visit so we can ensure you are as comfortable as possible. Kind regards, Lola Arce Front Desk Assistant Manager Pullman Bunker Bay Resort

Dear Ivana, Thank you for taking the time to share your feedback. Please accept my sincere apologies for the concerns you raised regarding your stay; the safety and comfort of our guests are our highest priorities, and I am concerned to hear about your experience. I am very relieved to hear that you did not sustain an injury, but I am truly sorry for the distress caused by the slippery bathroom surfaces. We take such reports very seriously, and I have shared this with our housekeeping and maintenance departments to investigate and implement any necessary safety improvements. Additionally, I regret that the stormy weather caused such a disturbance with your villa door, and that you found challenges with communication during your visit. We appreciate your kind words regarding our breakfast selection and cleanliness, but it is clear we fell short of providing the value and peace of mind you expected. Your feedback is invaluable as it helps us identify the areas where we must improve. We hope you might one day consider returning to the region, giving us the chance to provide you with a much safer and more comfortable experience. Kind regards, Lola Arce Front Desk Assistant Manager Pullman Bunker Bay Resort

Dear Julie, Thank you for sharing your feedback following your recent stay at Pullman Bunker Bay Resort. We were delighted to host you and your family for a lovely Easter getaway. It is wonderful to hear that the resort catered well to your family’s needs and that you enjoyed our breakfast selection and the service provided by our team. We strive to create memorable experiences for all our guests, and your high scores for our staff and arrival experience are truly appreciated. We also value your constructive feedback regarding the booking process, check-out, and WiFi. Please rest assured that we are constantly looking for ways to improve our services to ensure a seamless experience from start to finish, and your comments will be shared with the relevant departments for review. We look forward to welcoming you and your family back to the beautiful Margaret River Region in the future. Kind regards, Lola Arce Front Desk Assistant Manager Pullman Bunker Bay Resort

Dear Ceren C., Thank you so much for your glowing review and for choosing to spend your weekend with us. As a Platinum Accor Member, your continued loyalty is truly appreciated, and we are thrilled to have provided you with an incredible experience. It is wonderful to hear that our team made such a lasting impression. I will be sure to share your special thanks with Davide, Denise, Michelle, Ann, and Kerry. They will be delighted to know their efforts contributed to your stay. We are so pleased that you enjoyed the location and our first-class service. Knowing that you are already looking forward to returning in October and December is the greatest compliment our team could receive. We can’t wait to welcome you back to Pullman Bunker Bay Resort for your upcoming visits! Warm regards, Lola Arce Front Desk Assistant Manager Pullman Bunker Bay Resort

Dear Melissa J., Thank you for choosing to stay with us and for sharing your feedback through our guest survey. We are pleased to hear that you found your villa spacious and well-equipped, and that you enjoyed our breakfast selection and beautiful surroundings. As a Classic ALL Member, we truly appreciate your loyalty and are glad you had the opportunity to experience the comfort of our accommodations. However, please accept our sincerest apologies for the issues you encountered regarding the cleanliness and the odor in your room upon arrival. This certainly does not reflect our usual standards. Your comments have been shared with our housekeeping management team to ensure these details are addressed and improved for future stays. We also appreciate your feedback regarding the Wi-Fi speed, as we are always looking for ways to enhance our guest experience. We hope that the tranquility of Bunker Bay made for a memorable trip to the Margaret River Region, and we would love the opportunity to welcome you back for a seamless stay in the future. Warm regards, Lola Arce Front Desk Assistant Manager Pullman Bunker Bay Resort