Pullman Bunker Bay Resort Margaret River Region 5 stars

Dear Gerry, Thank you for taking the time to share your feedback following your recent stay with us. We appreciate your positive comments regarding your accommodation and are pleased to hear that your room met your expectations. However, we are very sorry to hear about your disappointment with the impact of the renovation works on your stay, particularly the access arrangements, bar and restaurant facilities, and the overall experience for your family. We understand your frustration, especially as you were not aware of the extent of the works prior to arrival. We apologise that this affected your expectations and your ability to fully enjoy the resort. Your feedback regarding communication prior to arrival and the need to better consider accessibility requirements, including pushchair access, has been shared with our management team for review. We also acknowledge your comments regarding the temporary arrangements for dining and facilities. We appreciate your understanding that improvement works are undertaken to enhance the resort for future stays, however we recognise the importance of ensuring our guests are well informed and supported throughout this process. Thank you again for your valuable feedback as an ALL member. We hope to have the opportunity to welcome you back in the future and provide the experience that reflects the standard you expected from Pullman Bunker Bay Resort. Kind regards, Indiana Duzer Front Office Supervisor

Dear Felicia, Thank you for sharing your wonderful feedback following your recent family stay with us. We are delighted to hear that you enjoyed our beautiful location, accommodation, and the experience of staying with us as a group. It is fantastic to know that our team helped make your stay memorable, and we truly appreciate your kind words. We are especially grateful for your recognition of Denise at breakfast. We will be sure to share your compliments with her, as we know she will be thrilled to hear that she made such a positive impression. Thank you also for your feedback regarding the WiFi connection and our sustainability efforts. Your comments are valuable and have been shared with the relevant teams as we continue to look for ways to improve the guest experience. We appreciate your continued support as an ALL Accor Gold member. We look forward to welcoming you and your family back to Pullman Bunker Bay Resort for another enjoyable stay. Warm regards, Indiana Duzer Front Office Supervisor

Dear Mr. M., Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you enjoyed our beautiful location and the spacious villa-style accommodation, particularly the lake views. We also appreciate your comments regarding the friendliness of our team and your overall experience. At the same time, I am sorry that certain aspects of your stay did not meet your expectations. Thank you for bringing the maintenance concerns with the shower head and the cleanliness issues in the bathroom to our attention. Please be assured that these comments have been shared with our housekeeping and maintenance teams for review and follow-up. Regarding your arrival experience, I would like to clarify that our standard check-in time is 3:00 PM. While we are always happy to note requests for early arrival and do our best to accommodate them when occupancy permits, we are unfortunately unable to guarantee early check-in in advance. On the day of your arrival, your room required final preparation before it could be released, and I apologize for any confusion or inconvenience this may have caused. We also appreciate your observations regarding some areas of the resort showing their age. Feedback such as yours assists us in identifying opportunities for future improvements to enhance the guest experience. As a valued ALL Platinum member, we sincerely appreciate your loyalty and thank you for choosing to stay with us. We hope to have the opportunity to welcome you back and provide an even more enjoyable stay in the future. Warm regards, Indiana Duzer Front Office Supervisor

Dear Mr. R., Thank you for taking the time to share such a wonderful review of your recent stay with us. We are truly delighted to learn that your anniversary celebration was both pleasant and memorable. It is especially rewarding to know that you enjoyed the warm welcome on arrival, the friendly service from our team, the magnificent room and breathtaking views, as well as your dining experience in our restaurant. Your kind words about our staff mean a great deal to us. We will be delighted to share your compliments with the entire team, who work hard to create memorable experiences for our guests. Knowing that their genuine hospitality contributed to making your stay special is the greatest recognition they can receive. Thank you also for your high ratings across all aspects of your stay and for recommending us to your family and friends. We are honored to have been part of such a special occasion and are grateful for your recommendation. We look forward to welcoming you back for another exceptional stay in the near future. Warm regards, Indiana Duzer Front Office Supervisor

Dear Michael, Thank you for your wonderful review and for awarding us a perfect score following your recent stay. We are delighted to hear that you had such a great time at the resort and that our team made a positive impression throughout your visit. Your kind words about our staff being polite, welcoming, and helpful are truly appreciated, and we will be pleased to share your compliments with the entire team. It is also fantastic to know that you enjoyed our facilities, accommodation, breakfast, cleanliness, and overall guest experience. We are especially pleased to hear that you are already looking forward to staying with us again on your next trip down south. Thank you once again for your support and recommendation. We look forward to welcoming you back for another exceptional stay in the near future. Warm Regards, D Lim Assistant Manager Pullman Bunker Bay Resort Margaret River Region