Pullman Bunker Bay Resort Margaret River Region 5 stars

Dear Monica, Thank you for your wonderful 100/100 rating and for sharing such lovely feedback following your first stay with us. We’re delighted to hear that you and your family enjoyed every part of your visit, from the cleanliness of the resort and the comfort of your beds to our amazing buffet breakfast. It’s especially pleasing to know that your first experience with us was such a positive one. We truly appreciate your kind comments about our team and your 10/10 recommendation. Your feedback means a great deal to us and will certainly be shared with the team. Thank you for choosing to stay with us for your first visit. We hope it will be the first of many, and we look forward to welcoming you and your family back to Pullman Bunker Bay Resort for another amazing stay. Warm regards, Indiana Duzer Front Office Supervisor

Dear Ken, Thank you so much for your wonderful 90/100 rating and for sharing your kind feedback following another stay with us at Bunker Bay. It is always a pleasure to welcome you back, and I’m delighted to hear that you once again enjoyed a comfortable and relaxing stay. Your continued support and loyalty mean a great deal to all of us. Thank you also for taking the time to mention Sam, Lavenia and myself. It was a pleasure to be part of your experience, and we truly appreciate your kind words. We look forward to welcoming you back to Bunker Bay for another enjoyable stay. Warm regards, Indiana Duzer Front Office Supervisor

Dear Rosie, Thank you for taking the time to share your detailed feedback following your stay with us. We sincerely apologise that your experience did not meet the standards you should expect from us. We are particularly concerned to hear about the cleanliness of your room and the dried blood you found near the bathroom. Having to make two phone calls and wait approximately an hour and a half before this was attended to is certainly not acceptable, and we understand how disappointing and uncomfortable this must have been. We also acknowledge your comments regarding the limited room service and the distance of your accommodation from the dining area. We understand that a longer walk can be particularly challenging for some of our guests, and we appreciate you bringing this to our attention. It is pleasing to see that you were satisfied with our team, check-in, check-out, breakfast, and sustainability efforts. Nevertheless, we recognise that the cleanliness issue significantly affected your overall experience. Your feedback has been shared with the relevant departments, particularly our Housekeeping team, so that the concerns you raised can be addressed and improvements made. Thank you again for bringing these matters to our attention. We genuinely appreciate your feedback and hope we may have the opportunity to provide you with a much-improved experience on a future visit. Warm regards, Indiana Duzer Front Office Supervisor

Dear Grace, Thank you for taking the time to share such detailed feedback following your stay with us. I am genuinely sorry that your experience did not meet your expectations, particularly as you and your friend had chosen Bunker Bay as a place to relax, recharge and enjoy some well-deserved time away from your work in healthcare. We sincerely apologise for the service issues you experienced throughout your stay. The welcome drink that was offered but never provided, the confusion surrounding your daily drinks allocation, the missed ice bucket request, the incomplete room service order, and the delayed drinks are all examples of where we failed to follow through on our commitments. We also apologise for the way you were spoken to when you returned to the bar regarding the welcome drink. This is certainly not the level of service or hospitality we want our guests to experience. We are particularly sorry that you were not adequately informed about the construction works taking place during your stay. We completely understand how disappointing this would have been when you had specifically booked your visit for some quiet time away. Having construction activity taking place beside you during breakfast, including debris falling near your table, is especially concerning. Your comments regarding the room service presentation, bath amenities, accommodation inclusions, movie quality and the overall consistency of the experience are also well noted. We understand that when staying at a premium resort, guests expect the details and inclusions to reflect the price being paid. While we are pleased that you found the accommodation clean and the Wi-Fi satisfactory, we recognise that these positives were overshadowed by the service shortcomings and disruption you experienced. Your feedback has been shared with the relevant teams and management, particularly regarding communication, ownership of guest requests, service standards and the coordination of our operations. Your comments are valuable in helping us identify where we need to improve. Thank you again for your honest feedback, Grace. We are truly sorry that we did not provide the relaxing and enjoyable stay you had hoped for, and we hope that we may have the opportunity to restore your confidence in us in the future. Warm regards, Indiana Duzer Front Office Supervisor