Pullman Bunker Bay Resort Margaret River Region 5 stars

Dear Les R., We very much appreciate your comments regarding your stay at the Pullman Bunker Bay Resort Margaret River Region. We're thrilled to hear that you had an excellent stay and that you found our property beautiful. It's also great to know that our staff provided friendly service throughout your time with us. We truly value the dedication and hard work of every member of our team. We apologize for the inconvenience regarding the lack of soap in the bath. Your feedback is valuable to us, and we appreciate you bringing this to our attention. We will certainly take your suggestion into consideration and explore the possibility of providing bath salts or a bubble bath solution in the future to enhance the bathing experience. We're delighted to hear that you would come back to stay with us again. We look forward to welcoming you back and providing you with another great experience. If there's anything else we can do to make your future visits even more enjoyable, please let us know. Please feel free to share your experience on TripAdvisor https://tinyurl.com/ste53at Sincerely, Reece Lockwood Front Desk Assistant Manager

Dear David L., We very much appreciate your comments regarding your stay at the Pullman Bunker Bay Resort Margaret River Region. We're delighted to hear that you found our location stunning and that your Lake front studio provided direct access to the beach. It sounds like you had a wonderful time exploring the area and enjoying the beautiful surroundings. We apologize if there were any lapses in knowledge or communication from our team. Providing accurate and helpful information is important to us, and we will address this internally to ensure better knowledge sharing and communication among our staff members. We also apologize for the issue you encountered with the scrambled eggs being watery and the poached eggs being quite hard. Your feedback helps us identify areas for improvement, and we will share this with our kitchen staff to ensure the eggs are prepared to the desired consistency. We value your input and are committed to continually enhancing our services. We hope that despite these areas for improvement, you still had an enjoyable stay. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for an even better experience. If there's anything else we can do to make your future visits more enjoyable, please don't hesitate to let us know. Please feel free to share your experience on TripAdvisor https://tinyurl.com/ste53at Sincerely, Reece Lockwood Front Desk Assistant Manager

Dear Jing W., We very much appreciate your comments regarding your stay at the Pullman Bunker Bay Resort Margaret River Region. We're thrilled to hear that you had an awesome stay and that it created a great birthday memory for you. We're sorry for any disappointment regarding the inability to accumulate nights on your Accor account due to booking through booking.com. Please note that different booking channels may have varying policies, and we apologize for any inconvenience caused. To ensure you earn points, book directly through all.accor.com or the app. We appreciate your suggestion for a friendlier check-in experience, and we'll review our processes to ensure a warm and welcoming check-in for all our guests. We're glad to hear that you had a positive experience with our Concierge team and that the manager at the restaurant during breakfast was attentive and responsive to your needs. We'll be sure to pass along your compliments to them. Thank you for your feedback regarding the in-room dining menu and space at the restaurant for dinner. Your input is valuable, and we'll consider your suggestions as we review and improve our offerings to enhance the dining experience for our guests. We're delighted that you loved the complimentary wine for your birthday and the card. We aim to make our guests' special occasions memorable, and it's rewarding to know that we exceeded your expectations. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another fantastic experience. If there's anything else we can do to make your future visits even more enjoyable, please don't hesitate to let us know. Please feel free to share your experience on TripAdvisor https://tinyurl.com/ste53at Sincerely, Reece Lockwood Front Desk Assistant Manager

Dear Olivia M., We very much appreciate your comments regarding your stay at the Pullman Bunker Bay Resort Margaret River Region. We're thrilled to hear that you had a fantastic stay and found our location to be great. It's wonderful to know that our staff was friendly and that you enjoyed the stunning views from the dining area. We're glad that you found the rooms generously sized and that the buffet breakfast was fantastic. We're delighted to hear that you enjoyed the short walk to the beach through the resort and the easily accessible swimming pool. It sounds like you appreciated the privacy and tranquility of our villas nestled in the bush, as well as the beautiful architecture of the resort. We strive to create a restorative and peaceful environment for our guests, and it's rewarding to know that we succeeded in doing so. Thank you for your kind words about Lisa, Kelly, the cleaning staff, and our friendly driver from Fiji. We'll be sure to pass along your compliments to them, as they will be thrilled to know that they contributed to making your stay enjoyable. We appreciate your recommendation and thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back for another getaway in the future. If there's anything else we can do to make your future visits even more enjoyable, please don't hesitate to let us know. Please feel free to share your experience on TripAdvisor https://tinyurl.com/ste53at Sincerely, Reece Lockwood Front Desk Assistant Manager

Dear Paul M., We very much appreciate your comments regarding your stay at the Pullman Bunker Bay Resort Margaret River Region. We're glad to hear that you had a nice stay at our resort and that you found our staff to be pleasant throughout your time with us. We appreciate your kind words about our team. We apologize for the inconvenience regarding the cold cooked breakfast. Your feedback is valuable to us, and we will address this issue with our kitchen staff to ensure that the breakfast is served at the appropriate temperature in the future. We understand how important a hot meal is to start the day off right, and we're sorry that this affected your experience. Regarding the coffee, we offer complimentary coffee for pod-style machines. However, please note that our barista-made coffee is available at an additional cost. We apologize if this was not clear during your stay. We will review our communication to ensure that all guests are aware of the coffee options and associated costs. We're glad to hear that all staff were a pleasure to deal with, and we'll be sure to share your feedback with our team. We value your input, and we'll use it to continually improve our services and offerings. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even better experience in the future. If there's anything else we can do to make your future visits more enjoyable, please don't hesitate to let us know. Please feel free to share your experience on TripAdvisor https://tinyurl.com/ste53at Sincerely, Reece Lockwood Front Desk Assistant Manager