Pullman Bunker Bay Resort Margaret River Region 5 stars

Customer review rating (ALL Rating) 4.4/5 3,634 reviews

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Pullman Bunker Bay Resort Margaret River Region - Image 1
Pullman Bunker Bay Resort Margaret River Region - Image 2
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42 Bunker Bay Road, off Cape Naturaliste Road, 6281 Naturaliste, Australia

Description

Hotel extras

  • A secluded, beachfront location and pristine ocean views

  • In the Margaret River region, home to world-class wineries

  • Award-winning Day Spa offering relaxing and healing treatments

  • Gold Medal in 5 Star Luxury accommodation as well as Hall of Fame at WA Tourism Awards 2025

Our accommodation(s)

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Hotel location

Pullman Bunker Bay Resort Margaret River Region

42 Bunker Bay Road, off Cape Naturaliste Road
6281 Naturaliste
Australia

GPS:-33.544855, 115.033599

Telephone
Fax +61 8 9756 9103

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

OTHER SIDE OF THE MOON

Other Side of the Moon is a stylish restaurant and bar featuring modern Australian cuisine underpinned by a Mediterranean feel. Overlooking Bunker Bay and the sweeping Indian Ocean, this is a perfect spot for that romantic evening.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,634 reviews

TripAdvisor Rating  4.0/5  2,707 reviews

HORRIBLE STAY NOT FRIENDLY

TripAdvisor rating 1.0/5

paris75_9 TripAdvisor review

Disappointing stay for a 5-star hotel and for the service without smile and kindness The resort itself is beautiful, but our experience was very disappointing. The room was outdated, the staff often unfriendly, and we were never escorted to our table. We were not informed about the special Christmas lunch on the 25th, nor that the 25th and 26th were public holidays and that nothing would be open. We even had to eat a club sandwich at a gas station on Christmas Day, which is unbelievable for a 5-star hotel. The noise from children in the adjacent villas early in the morning was not mentioned. Only a few staff members, like a young man at reception and Suzanne, were friendly. For the price paid, the service and facilities are not up to standard. Not recommended.

Customer review rating 4.5/5

Donato F. Families - Confirmed reviews ALL

The children & grand children enjoyed the pool and beach

Dear Mr. F., Thank you sincerely for taking the time to share your wonderful feedback following your recent family stay. We are truly delighted to know that you and your family enjoyed your time with us, and especially pleased to hear that the children and grandchildren had such a lovely experience at the pool and beach. It is gratifying to receive your excellent ratings across all areas of your stay, from accommodation and cleanliness to breakfast and the service provided by our team. Your kind comments are a great encouragement to us and reflect the commitment we strive to uphold every day. As a valued Gold member, your loyalty is greatly appreciated. We are also thankful for your positive feedback regarding our sustainable development initiatives and will continue to enhance our efforts in this area. Thank you once again. We truly hope to have the pleasure of welcoming you and your family back for another memorable stay in the near future. Warm regards, Indiana Duzer Front Office Supervisor

Customer review rating 3.5/5

Timothy G. Couples - Confirmed reviews ALL

The curtains were broken which meant light could get in very early in the morning. For the price, we expect everything to be in good working order. The bathroom items provided were also extremely limited. Insufficient towels were provided. Breakfast selection was okay, but barista coffee was not offered. Many of the hot items like waffles and pancakes were cold.

Dear Mr G., Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We sincerely appreciate your honesty and the opportunity to learn from your experience. I am very sorry to hear that aspects of your stay, including the curtains, bathroom amenities, towels, and breakfast service, did not meet your expectations. Please rest assured that your comments have been shared with the relevant teams to ensure these issues are addressed promptly. We are committed to maintaining high standards across all areas, and your feedback helps us identify where improvements are needed. We also acknowledge your note regarding the WiFi and breakfast service, and we are reviewing these areas to provide a more seamless and enjoyable experience for our guests. We truly value your loyalty as an Accor member and hope that you will give us the opportunity to provide a much-improved experience on your next visit. Kind regards, SUSANA BENTO ASSISTANT MANAGER Pullman Bunker Bay Resort

A comedy of errors

TripAdvisor rating 3.0/5

AnthonyTravellerAsia TripAdvisor review

I stayed for two nights over Christmas, my first stay at the hotel, overall the stay was marred by a number of issues, most of which have also been stated in previous reviews. Shame nothing is being done about issues so often raised. Cake and Ants However, in this instance, these issues were enhanced in ways not seen since “Fawlty Towers”. I ordered one of their Christmas cakes and as requested this was left in my room. However, ants found it before I did so I it returned to the front desk asking for a full replacement for me to collect on departure, this was acknowledged. So you can imagine my dismay when I returned to my room sometime later to find the replacement cake back in the room, now also covered in ants. The cake was finally replaced at checkout ( I was told I can’t cancel the order) The Cake while well-presented was quite dry. Food and Dining Notwithstanding the cake incident, my room service order of Chicken Caesar Salad while timely, did not come with Chicken. Breakfast Buffet spread confusingly around the place, with service in the only restaurant being hap hazard and rushed, and no I did not like being seated as a single diner behind a pole. The Dinner menu limited and provided on “dog eared” single piece of flimsy paper. Neither Main dish ordered was in any way remarkable. Rooms / Outdoors Poorly maintained, chipped and scratches in old furniture , lots of cobwebs on the lakeside patio and surrounds. Rubbish along the pathways etc (see photos) In summary, the five star location is spoiled by a 3 star offering and service. Simply not worth the price paid.

Dear Anthony Thank you for taking the time to share your feedback following your recent stay. I’m very sorry to hear about the issues you experienced with your Christmas cake and dining, and I completely understand your disappointment. Your comments have been shared with our teams to ensure these matters are addressed. I also wanted to let you know that we are planning a refurbishment of our villas later this year, which will enhance the rooms and overall guest experience. We truly hope to have the opportunity to welcome you back in the future and provide the high standards we aim for. Kind regards, Raelene

Customer review rating 5.0/5

Kumeshini H. Families - Confirmed reviews ALL

The room was neat and clean. Service was acceptable overall. Housekeeping did not occur until 4 pm the following day. This fell short of reasonable expectations. The resort did not meet the five star standard advertised. Breakfast was poor and well below a five star standard. Food lacked flavour. Several items appeared to be supermarket products that were reheated. Presentation was basic and unappealing. Flies were a major issue across the resort and had a serious negative impact on the holiday. No fly deterrents were in place. Guests received no warning. Management of this issue was inadequate. The best part of the holiday was the secluded private beach. The location offered privacy and quiet and stood out as the only highlight. Based on this experience, a return visit will not occur.

Dear Kumeshini Thank you for sharing your detailed feedback. While we are pleased that you enjoyed the privacy and tranquility of our secluded beach, we are concerned that other aspects of your stay did not meet the standards you expected. Your comments regarding housekeeping timing and breakfast quality have been shared with our teams for review and improvement. Regarding the flies, at this time of year in the South West they are unfortunately a normal occurrence. We do provide complimentary fly nets for our guests, and we regret that this did not fully resolve the issue for you. We are also excited to advise that a refurbishment of our villas is planned later this year, which will enhance the overall comfort and presentation of our property. Thank you again for your input, and we appreciate you taking the time to provide constructive feedback. Kind regards, Raelene Raelene Ohlson General Manager

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Other web-users rate our hotel

  • 1,092 reviews 9.5/10 Location
  • 1,879 reviews 6.8/10 Room
  • 2,239 reviews 7.5/10 Service
  • 34 reviews 5/10 WiFi
  • 1,231 reviews 5.8/10 Food
  • 631 reviews 7.8/10 Breakfast
  • 548 reviews 4.6/10 Cleanliness
  • 333 reviews 5.6/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.