Grand Mercure Basildene Manor Accor Vacation Club Apartments 4 stars

Thoroughly enjoyed the beautiful gardens and the well appointed rooms. The gift of sconces was unexpected and well appreciated. Staff were courteous and friendly. A great escape

I am trying to weigh up the worth to me of staying in the club or withdrawing altogether. Because of my health issues I am unable to travel by plane or bus which severely limits my options from isolated WA. So this trip for me was a bit of an experiment to see how I would go. I reported a couple of faults with the room to the manageress but it wasn't a criticism I was just reporting them.

Very comfortable with friendly staff and enjoyable breakfasts.

Our overall experience at Basildene Manor was impeccable, the staff Dianelle, Amanda and Myca and service staff looked after us. Our room / apartment was luxurious overlooking the gardens.

Excellent.

Ben is a great addition to help in welcoming

Very Comfortable room. Very friendly staff. Very convenient for all I wanted to do on my break away.

The overall stay was wonderful and relaxing. The only downside was the check-in process. My partner and myself were told to wait in the sitting room as they were busy checking in two other guests. In the time we were waiting two more guest parties walked in and were checked-in before us. It had been about 30 minutes before we had to approach the staff. I will give credit to the young male that checked us in as he had not been made aware by the other employee that we were wanting to check-in. Other than this the stay was lovely. The rooms were beautiful and clean, and we were very happy with the overall atmosphere of the accommodation.

We always enjoy the beautiful grounds and lovely room when we stay at the Basildene Manor. When we arrived we also received some lovely chocolates to congratulate us on our engagement. It was very thoughtful. Thank you very much!

Great opportunity to relax and read in front of the fire.

Our stay was very good. The only thing that would have improved our stay would have been a room over the gardens which would have had more sun.

3 nights in the superior room (Riesling) which had less noise/traffic than previous stays

Very pleasant

We are frequent visitors to Basildene and each time we visit, we feel like we are coming home. The ambiance is relaxed and intimate, the staff are so very helpful and friendly. The rooms are spacious, very well appointed and comfortable. We always take advantage of the BBQ facilities, and the well provisioned basket of "BBQ supplies" (the oils, sauces, condiments, cutlery and crockery, serviettes and tools) we can borrow. We enjoy relaxing by the fire in the conservatory on cold winter days. Or bringing our food to the dining room where Sophia or Ben have set the table for us with a white tablecloth and a full set of cutlery and glasses, so we can enjoy our meal looking over the stunning gardens. We love everything about our stays at Basildene, right down to the beautifully presented scones and home made jam we get to send us on our way.

Great staff with atmospheric hotel in beautiful gardens.