Mercure Oxford Eastgate Hotel

Customer review rating (ALL Rating) 4.0/5 704 reviews

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Mercure Oxford Eastgate Hotel - Image 1
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Mercure Oxford Eastgate Hotel - Image 4
73 High Street, Oxford, OX1 4BE OXFORDSHIRE, United Kingdom

Description

Hotel extras

  • Central location with nearby transport links

  • 17th Century building with original features

  • Eastgate Brasserie

  • Gateway to the Cotswolds and Blenheim Palace

Our accommodation(s)

Hotel location

Mercure Oxford Eastgate Hotel

73 High Street, Oxford
OX1 4BE OXFORDSHIRE
United Kingdom

GPS:51.752201, -1.249124

Telephone
Fax +44 1865 794163

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wi-Fi
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

2 breakfasts

Non contractual photo

Hot & Cold buffet breakfast.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  704 reviews

Customer review rating 3.5/5

Jamie A. Solo - Confirmed reviews ALL

Staff very friendly and helpful. Room very clean but so humid. Fan had been left in there but still so humid. Had an accident and dropped a drink on the bed sheets. One of the housekeeping staff was absolutely lovely and changed the sheets quickly for me. Restaurant was closed which was disappointing. Paid £6 for a coffee and chocolate bar which I felt was ridiculously over priced.

Dear Mr A., Thank you for taking the time to share your feedback. We are delighted to hear that you found our team friendly and helpful and that your room was clean. We are especially pleased that our housekeeping colleague was able to assist you promptly and make things a little easier after the accident. We are sorry to hear that the room and the restaurant experience did not fully meet your expectations. Your comments have been noted and will be shared with the relevant teams. Thank you once again for your kind words, and we hope to welcome you back again soon. Warm wishes, Victoria Beliakova Rooms Division Manager

Customer review rating 4.0/5

Britt H. Friends - Confirmed reviews ALL

See above

Dear Mr H., Thank you for your kind review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon, Sincerely, Victoria Beliakova Rooms Division Manager

Customer review rating 2.0/5

Graham M. Couples - Confirmed reviews ALL

No air con in a very hot room. Very uncomfortable

Dear Mr M., Thank you for your feedback. We’re sorry to hear that not all expectations were met during your stay. We understand how important a comfortable environment is, especially during hot weather, and we appreciate you bringing this to our attention. We hope to have the opportunity to provide a more pleasant experience in the future. Best wishes, Victoria Beliakova Rooms Division Manager

Customer review rating 3.5/5

Andrew H. Couples - Confirmed reviews ALL

Noisy room on first night. Staff understanding and changed us to a quiet room. Unfortunately shower control came off wall, and only the rain head could be used. Breakfast area ok. Desk manager ( Henry) was superb.

Dear Mr H., Thank you for taking the time to share your feedback. We are pleased to hear that our team, particularly Henry, made such a positive impression during your stay. We will be sure to pass on your kind words to him. We sincerely apologize for the inconvenience caused by the noise on your first night and the issue with the shower controls in your room. While we are glad our staff were able to relocate you to a quieter room promptly, and we regret that the maintenance issue affected your comfort. Your comments are greatly appreciated, as they help us identify areas where we can improve. We hope to have the opportunity to welcome you back in the future and provide an experience that fully meets your expectations. Warm wishes, Victoria Beliakova Rooms Division Manager

Customer review rating 3.5/5

Sadie V. Friends - Confirmed reviews ALL

The hotel was in the ideal location for the event that I was attending. The room was very comfortable and the breakfast good. The only issue was that the bathroom window, which had to be open due to the exceptional heat, moved slightly with the breeze making a tapping noise all night. In any other weather, I could simply have closed the window. I hope someone reads this and can fix that window

Dear Sadie V., Thank you for your lovely review. We're delighted that our location was perfect for your event and that you enjoyed the comfort of your room and the breakfast. We also appreciate you bringing the bathroom window issue to our attention. We’re sorry that the noise disturbed your sleep, and we will certainly ask our maintenance team to inspect and address it. We are equally sorry for the inconvenience you experienced on arrival. This is not the seamless experience we aim to provide, and your feedback will be shared with the team to help us improve. Thank you for taking the time to let us know, and we hope to welcome you back again soon. Best wishes, Victoria Beliakova Rooms Division Manager

Other web-users rate our hotel

  • 638 reviews 9/10 Location
  • 884 reviews 5.8/10 Room
  • 624 reviews 7.8/10 Service
  • 24 reviews 4.1/10 WiFi
  • 469 reviews 4.6/10 Comfort
  • 330 reviews 6.8/10 Breakfast
  • 303 reviews 4.1/10 Cleanliness
  • 301 reviews 4/10 Amenities

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