Mercure Oxford Eastgate Hotel

Customer review rating (ALL Rating) 4.0/5 722 reviews

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Mercure Oxford Eastgate Hotel - Image 1
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73 High Street, Oxford, OX1 4BE OXFORDSHIRE, United Kingdom

Description

Hotel extras

  • Central location with nearby transport links

  • 17th Century building with original features

  • Eastgate Brasserie

  • Gateway to the Cotswolds and Blenheim Palace

Our accommodation(s)

Hotel location

Mercure Oxford Eastgate Hotel

73 High Street, Oxford
OX1 4BE OXFORDSHIRE
United Kingdom

GPS:51.752201, -1.249124

Telephone
Fax +44 1865 794163

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wi-Fi
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

2 breakfasts

Non contractual photo

Hot & Cold buffet breakfast.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  722 reviews

Customer review rating 3.5/5

Jessica P. Couples - Confirmed reviews ALL

The hotel is very well located and we found our room (905) comfortable, especially as it had air-conditioning during some very hot weather. The main negative was the lack of gluten-free options at breakfast. Apart from the fruit and yoghurt, the only gluten-free option was bread. Since we had asked about gluten-free options in advance, you knew that this would need to be catered for. It is easy to get some gluten-free cereals, pastries et cetera, which are in small packets and can be kept for a long time if you don’t have that many gluten-free guests. The quality of the cooked breakfast was also quite low, the bacon was excessively salty and the mushrooms tasted like ones out of a catering tin. In short, we wouldn’t recommend anyone having breakfast at the hotel.

Dear Ms P., Thank you for taking the time to share your feedback following your stay with us. We are delighted to hear that you enjoyed our central location and found your room comfortable, particularly the air conditioning during the recent hot weather. We are especially pleased to know that Henry, who was on reception, was so helpful during your stay. We will be sure to pass on your kind comments to him, as we know he will be delighted to receive your recognition. We are, however, very sorry to learn that your breakfast experience did not meet your expectations. We sincerely apologise for the limited gluten-free options available despite your advance request. Your comments are well noted, and we appreciate your practical suggestions. We will review our breakfast offering to ensure we are better able to cater to guests with dietary requirements. We are also disappointed to hear your comments about the quality of the cooked breakfast. This is not the standard we aim to provide, thank you once again for your honest feedback. It helps us identify areas where we can improve, and we hope you will consider giving us another opportunity to provide you with a much better experience in the future. Warm wishes, Victoria Beliakova Rooms Division Manager

Customer review rating 4.0/5

Kathy M. Business - Confirmed reviews ALL

We booked multiple rooms for an Oxford event for staff and speakers. Some rooms were small and too warm. Others were spacious and comfortable. Staff were helpful. Manager was very good.

Customer review rating 0.5/5

David M. Couples - Confirmed reviews ALL

Shabby room. Lift that broke down and no effort to fix it. Disgusting breakfast. One of the worst hotels I’ve ever stayed in

Dear Mr M., Thank you for taking the time to share your feedback. We are very sorry to learn that your experience did not meet your expectations. Please accept our sincere apologies for the condition of your room, the issues you encountered with the lift, and your disappointment with our breakfast offering. We understand how frustrating these matters must have been and regret the inconvenience caused during your stay. Your comments have been shared with the relevant teams for review and corrective action. We appreciate you bringing these concerns to our attention and hope you will consider giving us another opportunity in the future to provide you with the quality experience that we strive to deliver. Warm wishes, Victoria Beliakova Rooms Division Manager

Customer review rating 3.0/5

Bettina K. Business - Confirmed reviews ALL

Generally, it was a nice hotel; however, cleanliness could be improved. There were random blood stains on the carpet(they got more every day which was weird!), mould in the shower, some fluff on the duvet, and a huge spider in my room that came out from underneath the bed when I lifted the duvet. This made me question how thoroughly the room had been cleaned if a spider was able to hide there. There was also a bathroom floor tile in the middle of the doorway that had been installed unevenly, leaving one corner sticking up. I always had to remember to step around it when entering or leaving the bathroom; otherwise, I could easily have tripped or caught my foot on it. The person in the room above me was extremely loud during the night and regularly woke me up around 2:30 a.m. Wednesday night I sent a complaint to reception, but nothing changed. As a result, I wasn't able to sleep through any of the nights.

Dear MS K., Thank you for taking the time to share your feedback. We are disappointed to learn that your stay did not meet your expectations, and we sincerely apologise for the shortcomings you experienced. This is certainly not the standard of hospitality we aim to provide. Please be assured that your comments have been carefully noted and shared with the relevant departments, as they help us identify areas where improvements are needed. We are also pleased to let you know that the hotel is scheduled to undergo a major refurbishment in the near future, which will include upgrades to our guest rooms and facilities to enhance our guests' overall comfort and experience. We truly appreciate your feedback and hope to have the opportunity to welcome you back in the future and provide you with a stay that better reflects the standards we strive to achieve. Kind regards, Victoria Beliakova Rooms Division Manager

Customer review rating 4.5/5

Johanna J. Business - Confirmed reviews ALL

The central location is fantastic!

Dear Johanna, Thank you for the great review of our hotel! We appreciate your Accor Elite membership status, are delighted that you enjoyed your stay, and hope to welcome you again very soon. Sincerely, Victoria Beliakova Rooms Division Manager

Other web-users rate our hotel

  • 651 reviews 9.1/10 Location
  • 935 reviews 5.6/10 Room
  • 639 reviews 7.9/10 Service
  • 30 reviews 3.1/10 WiFi
  • 499 reviews 4.5/10 Comfort
  • 341 reviews 6.9/10 Breakfast
  • 315 reviews 4.3/10 Cleanliness
  • 178 reviews 5.9/10 Value

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