Mercure Oxford Eastgate Hotel

Customer review rating (ALL Rating) 4.0/5 609 reviews

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Mercure Oxford Eastgate Hotel - Image 1
Mercure Oxford Eastgate Hotel - Image 2
Mercure Oxford Eastgate Hotel - Image 3
Mercure Oxford Eastgate Hotel - Image 4
73 High Street, Oxford, OX1 4BE OXFORDSHIRE, United Kingdom

Description

Hotel extras

  • Central location with nearby transport links

  • 17th Century building with original features

  • Eastgate Brasserie

  • Gateway to the Cotswolds and Blenheim Palace

Our accommodation(s)

Hotel location

Mercure Oxford Eastgate Hotel

73 High Street, Oxford
OX1 4BE OXFORDSHIRE
United Kingdom

GPS:51.752201, -1.249124

Telephone
Fax +44 1865 794163

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Breakfast
  • 100% Non Smoking Property
  • Room service

EASTGATE BRASSERIE

Non contractual photo

Eat, Drink and unwind morning, noon and night at the Eastgate Brasserie. Soak up the atmosphere and experience a twist on traditional British and European cuisine within a contemporary setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  609 reviews

Customer review rating 2.0/5

Laura-beth R. Couples - Confirmed reviews ALL

Mercure hotel has a great location which was perfect for our brief trip to Oxford, however, the temperature was on full. After trying to turn it down, the dial came off in my husbands hand. The windows wouldn’t open. There is no phone in the hotel room to contact guest services, so unfortunately a really uncomfortable night. The hallways also has a lingering smell of sewage.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Andrew Merrill General Manager

Customer review rating 1.5/5

Anusuya N. Business - Confirmed reviews ALL

I was initially assigned a room with no portable hand shower. Upon complaining, I was relocated to a new room- much smaller, lesser amenities (dyson heater instead of an wall mount, no slippers), curtains that did not close and a bathroom room door with poor hinge that never closed. The location of the hotel is great but the guest rooms need to be maintained better. Not the room I expect for the cost I paid.

Dear Anusuya N., Thank you for taking the time to tell us about your experience at the Mercure Oxford Eastgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrew Merrill General Manager

Customer review rating 4.5/5

Deborah N. Business - Confirmed reviews ALL

Stayed 3 nights. Super comfortable bed and very friendly helpful staff. Good value for money. Would choose to stay here again.

Dear Deborah, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrew Merrill General Manager

Customer review rating 1.5/5

M B. Families - Confirmed reviews ALL

Property was fine, and breakfast was good. However, staff on phone refused to help me with my issue- I had mistakenly reserved for the wrong night, a day earlier than we actually needed. Since it was done through a third party, and past the cancellation/modification date, the third party would not honor the reservation for the following day. I called the hotel and was told the same, and I had no choice but to secure rooms for the correct night. This was distressing because the hotel was paid twice, and I was out nearly $1000 dollars for the 4 rooms. Not nice, and you can be sure I will not be looking at Mercure again.

Dear M B., Thank you for taking the time to share your feedback, and we’re sorry to hear about the stress and frustration you experienced around your reservation. We completely understand how upsetting it must have been to discover the booking was made for the wrong night and to then be unable to adjust it after the cancellation and modification deadlines had passed. While we always aim to be as helpful as possible, reservations made through third-party providers and at non-refundable rates are subject to strict terms that limit what we’re able to change directly at the hotel once those deadlines are reached. That said, we’re very sorry that this situation resulted in additional cost and inconvenience for you, especially during what should have been a straightforward stay. We do appreciate your feedback on the room and breakfast, and we’re sorry that the booking issue overshadowed the rest of your experience. Sincerely, Andrew Merrill General Manager

Customer review rating 4.5/5

Annie M. Business - Confirmed reviews ALL

I chose to stay in Mecure because of the central location and I’m very happy about it during my stay. Within about a 10-minute walk, whether I’d finished shopping with one or two bags from Westgate, or needed a quick break to use the restroom in the middle of the day, or wanted to come back before dinner to change into something nicer — it was all so easy to go back and forth between the city centre and the hotel. For tourists, this location also feels very safe at night because it’s in a major area. The hotel rooms are just right — nothing too fancy. As it’s a city-centre hotel, you naturally wouldn’t expect things like a swimming pool anyway. But for a short city stay (not a resort-style garden hotel holiday), I think it does an excellent job. One thing I really have to praise is the breakfast. I’ve stayed in about six or seven hotels during my time at Oxford, and this breakfast ranks really high. It’s not overly fancy, but it’s genuinely satisfying, fills you up properly, offers good variety, and the timing is flexible. It really gives you the energy you need to start your day at school feeling fully charged.

Dear Annie M., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Merrill General Manager

Other web-users rate our hotel

  • 652 reviews 9.1/10 Location
  • 877 reviews 5.8/10 Room
  • 618 reviews 7.7/10 Service
  • 21 reviews 3.9/10 WiFi
  • 465 reviews 4.6/10 Comfort
  • 326 reviews 6.7/10 Breakfast
  • 305 reviews 4.2/10 Cleanliness
  • 302 reviews 3.8/10 Amenities

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