Mercure Camboriu Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 2,434 reviews

Mercure Camboriu Hotel - Image 1
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Description

Hotel extras

  • No charge for children aged 8 or under staying with their parents

  • Modern event room for up to 400 people

  • Hotel in Balneario Camboriu w/ heated pool, gym, sauna and Live Spa Beauty

  • Beachfront hotel on the city's main avenue

  • 40-minute drive to Navegantes International Airport

Our accommodation(s)

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Room 1

Hotel location

Mercure Camboriu Hotel

Av Atlantica 2010
88330012 BALNEARIO CAMBORIU
Brazil

GPS:-26.98726, -48.63257

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,434 reviews

Customer review rating 4.5/5

Keiko F. Couples - Confirmed reviews ALL

Customer review rating 0.5/5

Thomas J. C. Families - Confirmed reviews ALL

Dear Mr Thomas, Thank you for taking the time to share your experience with us. We are truly sorry that your stay fell so far short of the standards we aim to provide. We sincerely apologize for the condition of the first room and for the inconvenience caused by the shower, which required you to change rooms. We also regret that the rooms assigned to your party were not together as previously requested. Most importantly, we are very sorry about the excessive noise from the room above and understand how disturbing it must have been, particularly as it continued for several hours and affected your rest. We regret that our team's actions were not effective enough in resolving the situation and that you had to contact us repeatedly. Your comments have been shared with the teams responsible so that we can review both the room conditions and our procedures for handling noise complaints more effectively. We are disappointed that your experience led you to feel that you would not return to our hotel. We truly hope that, should you give us another opportunity in the future, we can provide the comfortable and peaceful stay you expected. Sincerely, Annamaria Marson General Manager

Customer review rating 4.5/5

Vanilda P. B. Couples - Confirmed reviews ALL

Prezada Sra. Vanilda, Obrigada por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-la novamente muito em breve em nosso hotel! Atenciosamente, Annamaria Marson Gerente Geral

Customer review rating 4.0/5

Paulo R. M. C. Business - Confirmed reviews ALL

Dear Mr Paulo, Thank you for taking the time to share your feedback. We are pleased to know that you had a good stay with us. At the same time, we appreciate your comments regarding the condition of the rooms. We understand the importance of offering modern and comfortable accommodations, and your observations have been shared with the appropriate team as part of our ongoing efforts to improve our facilities. Your feedback is very valuable to us, and we hope to have the pleasure of welcoming you back in the future for an even better experience. Kind regards, Annamaria Marson General Manager

Customer review rating 1.5/5

Gavin M. Business - Confirmed reviews ALL

Dear Mr Gavin, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the delay in sending your receipt. This is not the level of service we strive to provide, and we understand how frustrating this situation must have been. Please contact us directly with your reservation details or the name under which the booking was made so we can verify what happened and ensure your receipt is sent to you as soon as possible. Thank you for bringing this matter to our attention. We truly value your feedback and hope to have the opportunity to welcome you again and provide you with a much better experience. Kind regards, Annamaria Marson General Manager

Other web-users rate our hotel

  • 807 reviews 9.5/10 Location
  • 1,126 reviews 6/10 Room
  • 1,084 reviews 7.6/10 Service
  • 33 reviews 4.1/10 WiFi
  • 745 reviews 8.4/10 Breakfast
  • 529 reviews 4.2/10 Comfort
  • 512 reviews 5.6/10 Cleanliness
  • 189 reviews 8.4/10 Pool

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