Mercure Camboriu Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 2,383 reviews

Mercure Camboriu Hotel - Image 1
Mercure Camboriu Hotel - Image 2
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Description

Hotel extras

  • No charge for children aged 8 or under staying with their parents

  • Modern event room for up to 400 people

  • Hotel in Balneario Camboriu w/ heated pool, gym, sauna and Live Spa Beauty

  • Beachfront hotel on the city's main avenue

  • 40-minute drive to Navegantes International Airport

Our accommodation(s)

Hotel location

Mercure Camboriu Hotel

Av Atlantica 2010
88330012 BALNEARIO CAMBORIU
Brazil

GPS:-26.98726, -48.63257

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,383 reviews

TripAdvisor Rating  4.2/5  2,539 reviews

Customer review rating 5.0/5

Sonia G. Families - Confirmed reviews ALL

great staff and the new year celebration was well planned

Dear Mrs. Sonia, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Annamaria Marson General Manager

Customer review rating 3.5/5

Denize V. O. Couples - Confirmed reviews ALL

My reservation was done wrongly. They had us on a room with a double bed and it was completely unnecessary and also it was offered me over the phone a upgrade which we agree on it, and for our surprise when we did the check in they didn't have done the upgrade at all and said they didn't have any information about it.

Dear Mrs. Denize, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Annamaria Marson General Manager

Customer review rating 0.5/5

Renata M. D. S. M. Couples - Confirmed reviews ALL

We stay one day and one night with the toilets broke. It was fix the next day in the morning after I contacted the reception again. I requested to check out one hour later and even with what happened the answer was no. The staff didn’t even try to request it or consider what we went through.

Dear Mrs Renata Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Annamaria Marson General Manager

no Control over the AC temperature. NO thermostat

TripAdvisor rating 1.0/5

Adriana H TripAdvisor review

You do not have control over the AC. It’s set up to a certain temperature and there is no thermostat. I called front office and they told me that there is nothing I can do about it. One of my kids was sick so I wanted to change the temperature to a higher one and I couldn’t . To me that’s a BIG NO No . Location is nice, food OK.

Thank you for taking the time to share your feedback. We sincerely regret the discomfort you experienced regarding the air-conditioning system, especially considering your child was unwell. We understand how important temperature control is for comfort and well-being, and we apologize for not meeting your expectations in this matter. Our air-conditioning system is centralized, with preset temperatures, which can unfortunately limit individual adjustments. Still, your comments are very important to us and will be shared with our management team for review and consideration of improvements. We appreciate your positive remarks about our location and food, and we truly hope to have the opportunity to welcome you again in the future, providing a more comfortable and satisfactory stay. Sincerely, Anatalia Bernardi General Manager

Customer review rating 4.5/5

Miguel F. L. Families - Confirmed reviews ALL

The best option in Balneário Camboriú is the Mercure. We have stayed at the Mercure for many years. Great location. The basic standard of a Mercure does not disappoint during our stay. Only during peak season does the hotel get crowded and the services become slower.

Dear Guest, Thank you very much for your loyalty and for sharing your experience with us. It is a pleasure to know that Mercure remains your preferred choice in Balneário Camboriú and that our location and brand standards consistently meet your expectations. We also appreciate your understanding regarding the higher demand during peak season. Please be assured that we continuously work to improve our processes and service flow in order to minimize any impact and provide the best possible experience, even during busy periods. We truly value your trust and look forward to welcoming you again very soon. Kind regards, Anatalia Bernardi - General Manager

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Other web-users rate our hotel

  • 810 reviews 9.4/10 Location
  • 1,080 reviews 5.8/10 Room
  • 1,079 reviews 7.3/10 Service
  • 59 reviews 3.2/10 WiFi
  • 765 reviews 8.4/10 Breakfast
  • 510 reviews 4.3/10 Comfort
  • 509 reviews 5.3/10 Cleanliness
  • 197 reviews 2.8/10 Value

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