Prezado Sr. Renee, Obrigada por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-lo novamente muito em breve em nosso hotel! Atenciosamente, Annamaria Marson Gerente Geral

Dear Mr Jacob, Thank you very much for sharing your experience with us! We are delighted to know that you enjoyed our great location, the comfort of your room, and especially the beautiful view. It is a pleasure to know that these details contributed to a pleasant stay. We hope to have the opportunity to welcome you back to Mercure Balneário Camboriú for another wonderful experience! Warm regards, Annamaria Marson General Manager

Dear Mrs Keiko, Thank you very much for sharing your experience with us! We are delighted to know that you had a pleasant and cozy stay at Mercure Balneário Camboriú. It is especially gratifying to hear that the complimentary upgrade provided made your experience even more enjoyable. We are always happy when we can add a special touch to our guests’ stays. We hope to have the pleasure of welcoming you back soon for another wonderful experience! Warm regards, Annamaria Marson General Manager

Dear Mr Thomas, Thank you for taking the time to share your experience with us. We are truly sorry that your stay fell so far short of the standards we aim to provide. We sincerely apologize for the condition of the first room and for the inconvenience caused by the shower, which required you to change rooms. We also regret that the rooms assigned to your party were not together as previously requested. Most importantly, we are very sorry about the excessive noise from the room above and understand how disturbing it must have been, particularly as it continued for several hours and affected your rest. We regret that our team's actions were not effective enough in resolving the situation and that you had to contact us repeatedly. Your comments have been shared with the teams responsible so that we can review both the room conditions and our procedures for handling noise complaints more effectively. We are disappointed that your experience led you to feel that you would not return to our hotel. We truly hope that, should you give us another opportunity in the future, we can provide the comfortable and peaceful stay you expected. Sincerely, Annamaria Marson General Manager

Prezada Sra. Vanilda, Obrigada por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-la novamente muito em breve em nosso hotel! Atenciosamente, Annamaria Marson Gerente Geral

Dear Mr Paulo, Thank you for taking the time to share your feedback. We are pleased to know that you had a good stay with us. At the same time, we appreciate your comments regarding the condition of the rooms. We understand the importance of offering modern and comfortable accommodations, and your observations have been shared with the appropriate team as part of our ongoing efforts to improve our facilities. Your feedback is very valuable to us, and we hope to have the pleasure of welcoming you back in the future for an even better experience. Kind regards, Annamaria Marson General Manager

Dear Mr Gavin, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the delay in sending your receipt. This is not the level of service we strive to provide, and we understand how frustrating this situation must have been. Please contact us directly with your reservation details or the name under which the booking was made so we can verify what happened and ensure your receipt is sent to you as soon as possible. Thank you for bringing this matter to our attention. We truly value your feedback and hope to have the opportunity to welcome you again and provide you with a much better experience. Kind regards, Annamaria Marson General Manager

Prezado Sr. Alexandre, Obrigada por avaliar o nosso hotel! Estamos contentes que você tenha apreciado sua estada e esperamos vê-lo novamente em breve. Atenciosamente, Annamaria Marson Gerente Geral

Prezado Sr. Felipe, Agradecemos por avaliaro nosso hotel! Estamos contentes que você tenha apreciado sua estada e esperamos vê-lo novamente em breve. Atenciosamente, Annamaria Marson Gerente Geral

Prezada Sra Martinha, Obrigada por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-la novamente muito em breve em nosso hotel! Atenciosamente, Annamaria Marson Gerente Geral

Dear Mr Marco A., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Annamaria Marson Gerente Geral

Dear Geneci, Thank you so much for your wonderful feedback! We are delighted to know that you had an amazing experience with us. Your kind words truly motivate our team to keep delivering excellent service. We look forward to welcoming you back very soon. Kind regards, Annamaria Marson Gerente Geral

Prezado Sr Marcelo, Agradecemos por compartilhar sua experiência conosco. Lamentamos sinceramente pelos transtornos enfrentados com o funcionamento das chaves durante a sua estadia. Entendemos o quanto essa situação é inconveniente, especialmente quando exige múltiplos deslocamentos até a recepção, e pedimos desculpas por isso. Da mesma forma, sentimos muito pelos problemas recorrentes no acesso à garagem. Seus apontamentos são extremamente importantes e já foram encaminhados às equipes responsáveis para que as devidas providências sejam tomadas, visando evitar que situações como essa voltem a ocorrer. Esperamos ter a oportunidade de recebê-lonovamente para lhe proporcionar uma experiência muito mais confortável. Atenciosamente, Annamaria Marson Gerente Geral

Dear Mrs Glais, Thank you for your kind feedback! We are delighted to know that you found our team polite and your room clean and bright. Your comments are very important to us and will be shared with our staff. We look forward to welcoming you again soon. Best regards, Annamaria Marson General Manager

Dear Mr Paulo, Thank you for taking the time to share your detailed feedback with us. We are delighted to know that you enjoyed our prime location, the fantastic sea view, and the convenience of our beach towel service—these are aspects we are truly proud of. On the other hand, we sincerely regret that some elements of your stay did not meet your expectations. Your comments regarding the breakfast quality, elevator performance, and the absence of certain in-room amenities such as hot water facilities, cups, and a coffee machine are very important to us. Please be assured that we have shared your observations with the relevant teams so we can review and improve these points. r feedback helps us move in that direction. We truly hope to have the opportunity to welcome you back and offer you a much more complete and satisfying experience in the future. Best regards, Annamaria Marson General Manager

Dear Mr Stefano, Thank you so much for your kind words. We are truly delighted to know that you had a perfect stay and that our team made such a positive impression. It means a lot to us to hear that you enjoyed both the hotel and the city. We look forward to welcoming you back again soon! Warm regards, Annamaria Marson General Manager

Dear Mrs Caroline, Thank you so much for your wonderful feedback! We are delighted to know that you had such an amazing experience and enjoyed our location, breakfast, spa, lounge area, and room. Your recommendation means a lot to us and motivates our team to keep delivering great service. We truly hope to welcome you back again soon! Best regards, Annamaria Marson General Manager

Dear Mr Eduardo, Thank you for sharing your feedback with us. We’re delighted to know that our team’s friendliness made a positive impression during your stay. Providing attentive and welcoming service is something we truly value. On the other hand, we sincerely apologize for the inconvenience caused by the issues with your room key. This is certainly not the experience we aim to deliver, and we understand how frustrating this situation can be. Please rest assured that we will review this matter with our team to prevent it from happening again. We appreciate your comments and hope to have the opportunity to welcome you back for an even smoother and more enjoyable stay. Best regards, Annamaria Marson General Manager

Dear Mrs Rosa, Thank you for sharing your feedback with us. We’re pleased to know that you had a nice stay and that you enjoyed the breakfast buffet. On the other hand, we sincerely appreciate your observations regarding language support, the availability of irons, and the room décor. We understand how important clear communication is for our international guests, and your suggestion about Spanish-speaking staff will be taken into consideration. Regarding the ironing facilities, we regret any inconvenience caused and will review this aspect to improve our guests’ comfort. Your comments about the room decoration are also noted, as they help us identify opportunities for enhancement. Thank you once again for your valuable feedback, and we hope to welcome you back for an even better experience. Best regards, Annamaria Marson General Manager