Hello Genevieve! Thank you for your insightful review! We’re chuffed you found our team so lovely and helpful. That said, we’re sorry the bed didn’t feel quite right during your stay. All our rooms come with the ibis Sweet Bedding and a topper for extra cosiness, so we’d have been happy to help sort things out had we known. Nonetheless, it’s great that our spot worked well for your family trip. We sincerely hope that you will return on another occasion in the future. All the best, Kate Davies, General Manager

Hey there, Paul! We’re thrilled to see your positive feedback. Thanks for sharing your thoughts with us. We are thrilled you had an excellent, quiet stay with us. It is lovely to know our reception team made you feel so welcome on that Saturday afternoon, your kind words about their friendliness mean a lot. A peaceful night’s sleep is exactly what we want for every guest, so hearing yours was wonderfully quiet really makes us smile. The whole team hopes you come back soon! Cheers 😃 Kate Davies, General Manager

Hi Yaowaluk! Your positive review just brightened our day. Thank you! We are thrilled that you found your room spotless and our team so welcoming. It means a lot that your business trip was a comfortable one, and knowing you enjoyed a good night’s rest makes us smile. It would be awesome to see you again very soon 🤩 All the best, Kate Davies, General Manager

Hey there, Hendrik! We’re thrilled to see your positive feedback. Thanks for sharing your thoughts with us. We are thrilled that you loved our breakfast spread, especially the cheese selection, it is always nice to hear when a guest finds something that feels like a little taste of home. That said, we are sorry you did not notice our sustainability efforts during your stay. Our team works hard behind the scenes with initiatives like towel reuse, waste recycling, and electric savers in every room, so your feedback helps us see where we can make them more visible. Nonetheless, your kind words about our friendly team really warm our hearts. The lady who looked after you at breakfast and reception will be so happy to know her smile made your stay even better. It is wonderful that you found the check-in and check-out smooth and well organised too. It’d be great to see you again. All the best, Kate Davies, General Manager

Hi Mark, Thanks for sharing your valuable feedback with us. It means a lot! Celebrating 30 years together is truly special, and we’re chuffed you chose to spend it with us again. It’s lovely that our friendly team, free parking, and handy location made your anniversary stay feel just right. That said, we’re sorry the recycling bins weren’t where you’d expect them. They’re part of our eco-friendly efforts, and we’ll keep your feedback in mind. Nonetheless, knowing you found everything clean and the booking smooth on the ALL App means a lot. It’s great to have loyal Classic members like you in our Swansea family. We hope you will give us another opportunity to welcome you for a more enjoyable stay in the future. Best wishes, Kate Davies, General Manager

Hi Julie! It’s kind of you to leave this awesome review.😊 We are thrilled that our customer care stood out for you, especially as such a well-travelled Accor guest. It’s lovely to know you found everything clean and comfortable, and that booking through all.com was nice and smooth. Being part of the ALL loyalty family means a lot to us, and your kind words really put a spring in our step. We can’t wait to welcome you back. Cheers, Kate Davies, General Manager

Hi Andrea! We are thrilled that our team, especially Marie, made you feel so welcome and at home during your stay. It is lovely to know you found the lounge bright and inviting, and that your son was able to join you comfortably. That said, we are sorry that some aspects of your stay did not meet your expectations. The upkeep of our rooms and public areas clearly needed more attention on this visit, and we regret the scuffs, the grubby spots, and the bathroom details that caught your eye. Our team is always on hand to resolve these rare hiccups straight away. Nonetheless, we are glad the free parking was a real bonus for you and that storing your bikes worked out smoothly. Your mention of the eco touches, like the refillable toiletries and the keycard energy savers, means a lot to us. We sincerely hope that you will return on another occasion in the future. All the best, Kate Davies, General Manager

Hi there Deborah, This great review made our day! We are thrilled that every member of the team made you feel so welcome throughout your stay. It is lovely to hear you also found your room comfortable and spotless, and that our breakfast and free parking hit the mark. Looking forward to next time. Cheers, Kate Davies, General Manager

Hello Jean! Your positive review is the pep in our step today. We appreciate it! We are chuffed that you found our hotel an excellent base for your long weekend with friends. That said, we are sorry the ease of getting around did not fully meet your expectations. Our team at the front desk is always happy to help with bus times, taxi services, and local directions, so you can make the most of your stay. Finally, it is wonderful to hear that all our staff made you feel welcome. Friendly faces are what we do best, and knowing you felt that warmth really means a lot to us. The whole team hopes you come back soon! Cheers 😃 Kate Davies, General Manager

Hi there, Ruth! We are thrilled that you had such a brilliant night’s sleep on our Sweet Beds and that our team made you feel welcome from the moment you arrived. It is great to know you found us the best value option too, as offering an affordable stay without cutting corners is what we are all about. We hope your next stay is just around the corner. See you soon, Kate Davies, General Manager

Hi Paul, Thanks for sharing your valuable feedback with us. It means a lot! We are thrilled you found your room clean and cosy, and that our team, especially Maria, made you feel so welcome. That said, we are sorry that some aspects of your visit fell short. Our location is indeed a bit removed from the town centre, which makes having a car handy for getting around, and we regret the discomfort caused by the conduct of a few other guests. Nonetheless, it is great to know you felt the stay offered solid value and that our staff’s warmth stood out. We hope you managed to enjoy Swansea Bay and the nearby Gower Peninsula during your trip. Until we meet again! Cheers, Kate Davies, General Manager

Hi Wyatt, Thanks a ton for sharing your thoughts with us. We are delighted that our team made such a warm impression and that you found your room clean, your bed cosy, and your shower spot on. That said, we are truly sorry that some aspects of your stay fell short. We have noted your comments about the general upkeep and the door lock, and our team remains on hand around the clock to sort any hiccups right away. Nonetheless, it is great that your overall experience left a positive feeling. We appreciate you choosing ibis Swansea and sharing your honest feedback. We are sure we can deliver on a more enjoyable experience during your next stay. Best wishes, Kate Davies, General Manager

Hello Patricia! We can’t thank you enough for your insightful review! We’re thrilled you found the hotel lovely and that our team’s friendliness and helpfulness made such a positive impression. It’s wonderful to hear the breakfast hit the spot too, with all that choice on offer, it’s a cracking way to start the day. That said, we’re sorry your sleep wasn’t as restful as it should have been because of the pillows. A good night’s rest is so important and it’s clear those pillows let you down, leaving you with a sore neck and back. If anything isn’t quite right during your next visit, our 24-hour reception team will be more than happy to help. Finally, we’re delighted our location suited your plans and that despite the pillow issue, you’d still have scored us a 9 or 10. That really means a lot. We hope to see you next time you are in Swansea. All the best, Kate Davies, General Manager

Hi there Tom, Thanks for sharing your feedback with us. We’re chuffed you found your room cosy and well equipped for your short break. That said, we’re sorry the room felt a bit too toasty and that the roadside buzz crept in when you opened the window. Our team is always happy to provide a fan on request, and a room overlooking the car park tends to offer a quieter night’s sleep. Nonetheless, it’s lovely to hear our front desk and bar crew made you feel so welcome with their friendly, helpful vibe. Until we meet again! Cheers, Kate Davies, General Manager

Hi Susan! We appreciate you leaving us a review! We’re thrilled you had a comfortable stay and that our team made you feel so welcome. That said, we’re sorry the menu change left you disappointed on this visit. Nonetheless, we love that you made the most of our spot near the docks, with that scenic stroll into the city centre and over towards Mumbles and Gower. It’d be lovely to welcome you back. Best wishes, Kate Davies, General Manager

Hi there David, Thanks for letting us know your opinion of your visit. It’s fantastic that the essentials, like cleanliness, comfort, and our complimentary parking, hit the mark for your business visit. However, we are sorry the dining experience wasn’t up to scratch. Our evening selection covers a few hearty mains and the team are always around to help you find something that suits, so please give us a nudge on your next stop. Nonetheless, we’re over the moon that you felt the overall value was spot on. We can’t wait to have you back. Take care, Kate Davies, General Manager

Hi Jill! Thanks a bunch for sharing your thoughts! We are delighted that you found the hotel clean and tidy, and that our breakfast spread gave your mornings a proper boost. It sounds like your days were all about family time, and we are happy our place could be your cosy, no-fuss base. Still, we are sorry the room got a bit stuffy and that the fan was not your cup of tea. The windows have restrictors as a safety measure, though we appreciate that does not always help when the air feels still. Our team at reception is here 24/7 and always ready to help, so never hesitate to let us know if something is off. Nonetheless, it is lovely to read that the hotel felt just right for what you needed, and that cleanliness remained a standout throughout. We are also pleased you found the stay good value and perfectly adequate for a short break. We sincerely hope that you will return on another occasion in the future. All the best, Kate Davies, General Manager

Hello Janet! Your positive review is the pep in our step today. We appreciate it! We are thrilled that you find our team so welcoming and friendly every time you visit. It means a lot to us that Maria and her lovely smile stood out during your stay. We are also glad you always find your room clean and comfortable, and that booking directly with us was such a smooth experience with our helpful receptionist. It would be awesome to see you again very soon 🤩 All the best, Kate Davies, General Manager