Mercure Exeter Southgate Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 335 reviews

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Mercure Exeter Southgate Hotel - Image 1
Mercure Exeter Southgate Hotel - Image 2
Mercure Exeter Southgate Hotel - Image 3
Mercure Exeter Southgate Hotel - Image 4
Southernhay East, EX1 1QF EXETER, United Kingdom

Description

Hotel extras

  • Central location, close to the Cathedral, Exeter Quay & Underground Passages.

  • Complimentary Fitness Suite during your stay. Swimming pool, sauna & jacuzzi

  • Secure parking is available at a cost of 16GBP per day

  • The Gate House Restaurant features locally sourced dishes.

  • Ideal destination for meetings, weddings and private functions

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic Room

Non contractual photo

  • 2 pers. max
  • 18 m² / 193 sq ft
  • Bedding 2 x Joinable bed(s)
See availabilities

Privilege Room

Max. number of persons
2
Area
From 18 m² / 193 sq ft

Bedding

Joinable bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini bar with free soft drinks
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • 50'/127 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Bedding and towel
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Separate closet
  • Slippers

Room Services

  • Automatic wake up call
  • Breakfast in bedAdditional charge
  • 2 pers. max
  • 18 m² / 193 sq ft
  • Bedding 2 x Joinable bed(s)
See availabilities

Privilege Rooms with a modern & contemporary design. Rooms include TV, climate control & free WIFI, safe, a selection of soft drinks plus bathrobe, slippers, en suite facilities & full range of exclusive toiletries.

Max. number of persons
2
Area
From 18 m² / 193 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Refrigerator/freezer
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Classic family rooms are spacious modern bedrooms and include flat-screen TV and WIFI. Each room has a double bed, sofa bed or z bed as well as en-suite facilities. Climate control in each room. 2nd child on roll-away bed available on request.

Max. number of persons
4
Area
From 18 m² / 193 sq ft

Bedding

Double bed(s) x1

Double sofa bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Refrigerator/freezer
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Accessible rooms feature wheelchair turning space, alarm cords, wheel-in shower, bathroom grab rails, accessible bed, wardrobe, mirror and writing facilities. Audible and visual or vibrating fire alarms on request or installed.

Max. number of persons
2
Area
From 18 m² / 193 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Refrigerator/freezer

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Accessible rooms feature wheelchair turning space, alarm cords, wheel-in shower, bathroom grab rails, accessible bed, wardrobe, mirror and writing facilities. Audible and visual or vibrating fire alarms on request or installed.

Max. number of persons
2
Area
From 18 m² / 193 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Refrigerator/freezer

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Relax in one of our modern and contemporary Suites and enjoy a newspaper, free WIFI, a selection of soft drinks plus a bathrobe, slippers, bathroom with a bath and separate walk-in shower and full range of exclusive toiletries, also includes a safe.

  • Most of the accommodation:

    Corner Room

Max. number of persons
4
Area
From 36 m² / 387 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Refrigerator/freezer
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Exeter Southgate Hotel

Southernhay East
EX1 1QF EXETER
United Kingdom

GPS:50.720332, -3.528424

Telephone
Fax +44 1392 413549

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 156 rooms
  • 7 rooms for people with reduced mobility
  • 21 family rooms
  • 46 connecting rooms
  • 156 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

  • English
  • Italian

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Entertainment

  • Piano

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out

Pets

Pets allowed Additional charge

Catering

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

7 Meeting rooms

Well-being

Spa Naturel Exeter Additional charge

  • Covered
  • On site
  • On site
  • Outdoor parking
  • Public

  • Parking pricing: 17.49 € 15 GBP Per day

THE BRASSERIE BAR

Photo out of - THE BRASSERIE BAR

Join us at the Brasserie Bar for a delightful meal, serving from 11am to 9pm. Enjoy seasonal dishes made with fresh, local ingredients in a warm, welcoming atmosphere. Perfect for special occasions or a relaxed evening.

Bar Type
BAR
Capacity
25
Accessibility
Accessible service
Telephone +44 1392 412812

Other informations

Services

  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Pet allowed
  • Terrace

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Bar Recreation facilites

  • Board games

Snacks facilities

  • Cold snacks
  • Hot snacks

Join us at the Brasserie Bar for a delightful meal, serving from 11am to 9pm. Enjoy seasonal dishes made with fresh, local ingredients in a warm, welcoming atmosphere. Perfect for special occasions or a relaxed evening.

The hotel takes great pride in offering guests a vast choice of hot and cold items for breakfast. Daily options include traditional full English, fresh fruit, cereal and a selection of locally produced preserves and jams.

Just keep swimming and let the worries float away. Our 15m swimming pool, jacuzzi and sauna is the perfect way to unwind and charged at £10 per person (including up to 2 children under 16.) Jacuzzi and sauna 16+

With its stunning contemporary decor, the hotel provides the perfect backdrop for any wedding day. Licensed to hold civil ceremonies and partnerships, it can cater for 10 to 150 guests and offers a range of flexible wedding packages.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  335 reviews

Customer review rating 5.0/5

Nick C. Families - Confirmed reviews ALL

Dear Nick, Thank you for your review, we appreciate your feedback. We are delighted to hear you enjoyed your stay and we hope we can welcome you back soon. Best Wishes, Reception

Customer review rating 4.0/5

William E. W. Couples - Confirmed reviews ALL

Dear William, Thank you for your lovely review, we really appreciate your feedback. We are so thrilled to hear you enjoyed your stay here at The Southgate Hotel! We hope to have the pleasure of welcoming you back! Best Wishes, Reception

Customer review rating 3.0/5

John W. Families - Confirmed reviews ALL

Dear John, Thank you for your feedback. We appreciate you bringing these points to our attention. Your comments regarding the room upgrade information and the condition of the bed have been noted and shared with the relevant teams for review. We hope you enjoyed your stay and we hope to welcome you again in the future. Kind regards, Reception Team

Customer review rating 5.0/5

Patina F. Friends - Confirmed reviews ALL

Dear Patina, thank you for your review. We are truly thrilled to hear that you have enjoyed your stay with us. We hope to see you return!

Customer review rating 5.0/5

E C. Couples - Confirmed reviews ALL

Dear Guest, Thank you for your lovely review and for your continued support. We're delighted to hear you've enjoyed your stays with us and that you liked one of our newly refurbished rooms. Your kind comments about our team, cleanliness, and breakfast are greatly appreciated. We look forward to welcoming you back again soon. Kind regards, Reception Team

Dear Nick, Thank you for your review, we appreciate your feedback. We are delighted to hear you enjoyed your stay and we hope we can welcome you back soon. Best Wishes, Reception

Customer review rating 4.0/5

William E. W. Couples - Confirmed reviews ALL

Easy check in and really nice room. Also quiet which enabled us to get a good nights sleep

Dear William, Thank you for your lovely review, we really appreciate your feedback. We are so thrilled to hear you enjoyed your stay here at The Southgate Hotel! We hope to have the pleasure of welcoming you back! Best Wishes, Reception

Customer review rating 3.0/5

John W. Families - Confirmed reviews ALL

The room was upgraded, though we were not told of this nor were it's facilities explained. The bed was not made properly and the bottom sheet I'll fitting

Dear John, Thank you for your feedback. We appreciate you bringing these points to our attention. Your comments regarding the room upgrade information and the condition of the bed have been noted and shared with the relevant teams for review. We hope you enjoyed your stay and we hope to welcome you again in the future. Kind regards, Reception Team

Customer review rating 5.0/5

Patina F. Friends - Confirmed reviews ALL

Stayed for a weekend with friends. Everything was excellent.

Dear Patina, thank you for your review. We are truly thrilled to hear that you have enjoyed your stay with us. We hope to see you return!

Customer review rating 5.0/5

E C. Couples - Confirmed reviews ALL

We’ve stayed here a few times now and have never been disappointed! I’ve stayed for work as well as leisure and each time I’ve been impressed by the friendliness of the staff, the cleanliness of the hotel and how well equipped the rooms are. The breakfast is excellent too! Our last stay last weekend, we were in one of the refurbished rooms and it was lovely!

Dear Guest, Thank you for your lovely review and for your continued support. We're delighted to hear you've enjoyed your stays with us and that you liked one of our newly refurbished rooms. Your kind comments about our team, cleanliness, and breakfast are greatly appreciated. We look forward to welcoming you back again soon. Kind regards, Reception Team

Customer review rating 5.0/5

Julie R. Couples - Confirmed reviews ALL

Lovely staff and appreciate everything they do, we really enjoyed our stay for our wedding anniversary. We regularly visit and look forward to our next stay in July.

Dear Julie, Thank you so much for your lovely review. We are delighted to hear that you enjoyed your wedding anniversary stay with us and that our team helped make your visit special. It means a great deal to us that you choose to stay with us regularly, and we truly appreciate your kind words. We look forward to welcoming you back in July for another enjoyable stay. Warm regards, Reception Team

Customer review rating 2.0/5

Nicholas C. Couples - Confirmed reviews ALL

Staff not attentive on arrival, dirty towel and bathroom door unable to be closed.

Dear Guest, Thank you for your feedback. We are sorry to hear about the lack of attentiveness on arrival, the cleanliness issue with the towel, and the problem with the bathroom door. Please accept our apologies, as this is not the standard we aim to provide. Your comments have been shared with the relevant teams, and we appreciate you bringing these matters to our attention. We are currently undergoing a renovation with the aim to revamp our rooms and give our guests the most comfortable stay as we can. We hope that you will visit us again soon after our renovation with the hopes of making your stay more pleasant. kind regards, Reception Team

Customer review rating 4.5/5

Peter J. Couples - Confirmed reviews ALL

No problems, pleasant stay.

Dear Peter, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our convenient location, friendly staff, comfortable bed, good food, and on-site parking facilities. Your kind comments are greatly appreciated and will be shared with our team. We hope to have the pleasure of welcoming you back again soon. Kind regards, Reception Team

Customer review rating 5.0/5

Alison H. Couples - Confirmed reviews ALL

Hotel is perfectly situated for exploring the city centre and on site parking is available (at an additional cost) but the car park does get very busy. Rooms are well appointed and comfortable. Staff were helpful and polite and welcoming.

Thank you for your lovely review. We're delighted you enjoyed our central location, comfortable rooms, and the warm welcome from our team. We appreciate your feedback and look forward to welcoming you back soon.

Customer review rating 1.5/5

Victoria R. Families - Confirmed reviews ALL

When we arrived the receptionist told us the ac had been broken for a week. It happened to be on the hottest week of the year. We were given two fans. Needless to say it was an incredibly uncomfortable night.

Dear Victoria, Thank you for sharing your feedback. We are very sorry to hear that your stay was affected by the air conditioning issue, particularly during such an exceptionally warm period. We understand how uncomfortable this must have been and sincerely apologise for the inconvenience caused. While we provided fans as a temporary measure, we appreciate that this was not an adequate substitute for a fully functioning air conditioning system. We understand your disappointment, especially as the issue had been ongoing prior to your arrival. Your comments have been shared with our management and maintenance teams as we continue to work towards resolving the problem and improving our guests' experience. Thank you for bringing this to our attention, and we hope we will have the opportunity to provide you with a much more comfortable stay in the future. Kind regards, Reception Team

Customer review rating 3.5/5

Christina C. Families - Confirmed reviews ALL

As above

Dear Christina, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our staff service, ground-floor facilities, and central location. We also appreciate your understanding regarding the issues you experienced with the room and air conditioning. Please accept our apologies for any inconvenience caused. We are pleased that the complimentary breakfast helped make your stay more enjoyable. Your comments regarding the room condition have been noted and will be shared with our management team as we continue with our refurbishment plans. We hope we can welcome you back to The Mercure Southgate Hotel soon! Kind regards, Reception Team

Customer review rating 3.0/5

Rachel B. Couples - Confirmed reviews ALL

Celebrating our 20th wedding anniversary on a DBB at this spa hotel as a silver member I was extremely disappointed. They had a burst pipe which had stopped aircon working and we had a letter on arrival and a lovely lady explained this from reception who had clearly had a hard week in the heatwave. I wish we had been told of this before we arrived but our room was absolutely fine and lovely. We went to the spa and on a Friday evening they chose to close the hot tub for cleaning?! The pool was nice a little cold but the gym looked run down with tape in the training benches which could easily be replaced. We went for dinner at 2030 and had the rudest bar staff when getting our drinks and were told if we want food the kitchen closes at 2100. The restaurant was shut and we had no table service even though the bar was empty! We ordered the beef and a burger and after quite a wait we got 2 beef - when we said we’d order a burger it was an inconvenience and an eye roll to make something else as the kitchen was shutting! I finished my main and got brought my desert as my husband got his main eventually - I would like a refund of the meal from our package and return of my 2k points which we had used towards the stay - it was not the stay we had hope for at all for our celebration. There is so much that needs looking at in this hotel - the steps from the external had barriers blocking it off and there’s a huge spike of overgrowth garden on the patio area which is dangerous. The breakfast was amazing though and the bed was comfy.

Dear Rachel, Thank you for taking the time to share your feedback with us. Firstly, I would like to apologise that your stay did not meet your expectations, particularly as you were celebrating your 20th wedding anniversary. We appreciate you bringing these concerns to our attention. Please be assured that we are currently investigating the issues you have raised regarding your experience in the restaurant, spa facilities, and overall stay. We take all guest feedback seriously and want to ensure we have a full understanding of what occurred. Our Reception Supervisor will be reviewing your comments and will give you a call to discuss your experience in more detail and address your concerns directly. Thank you for your patience while we look into this matter. We appreciate your loyalty as a Silver Member and look forward to speaking with you soon. Kind regards, Reception Team

Customer review rating 4.0/5

Ross H. Couples - Confirmed reviews ALL

We stayed two nights in order to explore Exeter and this part of Devon. The hotel was well located, the meals were satisfactory and our room was comfortable.

Dear Ross, thank you for your review. We are thrilled to hear that you have enjoyed your stay with us. We hope to see you again very soon!

Customer review rating 4.5/5

Niki B. Couples - Confirmed reviews ALL

Loved the large hotel pool and lots of choice for breakfast including fresh fruit smoothie. A technical hitch with the ac but well managed by staff and still had a good nights sleep

Dear Niki, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our large pool and the variety of options available at breakfast, especially the fresh fruit smoothie. It's also wonderful to know that despite the technical issue with the air conditioning, our team was able to assist promptly and help ensure you still had a comfortable night's sleep. We appreciate your understanding and your kind comments about our staff. We hope to welcome you back again soon for another enjoyable stay. Kind regards, Ella Reception Team

Customer review rating 1.0/5

Martin S. Families - Confirmed reviews ALL

Having booked expressly because I wanted a room with air-conditioning, I arrived to find that the air-conditioning was not working in many rooms in the hotel. The staff and management had known of this for some time, but didn't notify any of the guests in advance. Many guests were un-happy with this, including wedding parties. I am very disappointed that the hotel had not notified guests in advance that there was an issue. This feels deceitful - taking full costs for rooms which are not as advertised.

Dear Martin, Thank you for taking the time to share your feedback. I would like to sincerely apologise for the disappointment caused during your stay. I completely understand your frustration, particularly as you chose to stay with us because of the air-conditioning facilities advertised. Unfortunately, we did experience an unexpected issue with the air-conditioning system affecting a number of rooms. We appreciate that this had a significant impact on the comfort of our guests, and I am sorry that this affected your stay. I also understand your concerns regarding communication. We recognise that guests would have appreciated advance notice of the issue where possible, and your comments have been shared with the hotel management team for review. Guest feedback such as yours is extremely important in helping us improve both our communication and service standards. Please be assured that the matter was being actively addressed by our maintenance team; however, I appreciate that this does not change the inconvenience and disappointment you experienced. Thank you again for bringing your concerns to our attention. We value your feedback and regret that your stay did not meet your expectations. Kind regards, Ella Reception Team

Customer review rating 4.0/5

Jennie M. Families - Confirmed reviews ALL

We stayed here the night before the Exeter Uni open day. It was the perfect location, right in the town so we could do some shopping and have a nice meal beforehand. It's a lovely walk (uphill!) to the Uni and it gives you a great feel for the town itself. The hotel had a flood the week before we came so all of the air con was broken which meant the room was very very hot, but the Manager was very apologetic about it and refunded our parking fee. Breakfast was excellent, much better than your standard Premier Inn type breakfast which was a great start to the day Would definitely come back and recommend the hotel in general. Note that parking is first come first served and is £16 for 24 hrs

Dear Jennie, Thank you for taking the time to leave a review, all your points are very valid and we appreciate all feedback. It's great to see that we helped you experience Exeter to its fullest! Thank you for you comments about Breakfast and our staff. We do apologise for the inconvenience faced due to aircon, but again thank you for the understanding you have. We are working as fast as possible to resolve this. Hoping to welcome you back soon, Abigail Reception Supervisor

Customer review rating 1.0/5

John N. Families - Confirmed reviews ALL

the room was small the twin "single" beds very soft and very narrow. . the design of the bathroom is to be entered on my list of world's third worst design failures. it is both ridiculous and dangerous. I had severe reservations about the hotel's water quality with regard to infection control. Overall, I would not recommend anyone stay there. we only did so for convenience. did not expect the George V but at least something on a par with Premier Inns. the food was to say the least mediocre. some should tell the kitchen what gourmet means so when you get an £18 GOURMET Burger it will at least have some flavour. Exeter I am sure has much better places to eat, food definitely not giving a VFM return. The staff are nice and deserve a better product to work with

Dear John, Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet your expectations and that you were disappointed with the room size, bed comfort, bathroom design, and dining experience. Your comments regarding both safety concerns and food quality have been noted and will be shared with the relevant management teams for review. We are also grateful for your kind words regarding our staff, who will be pleased to know their efforts were appreciated. Thank you again for your feedback. Kind regards, Reception Team

Customer review rating 5.0/5

Sean G. Couples - Confirmed reviews ALL

This was our seventh stay in the space of fifteen months and has become our home from home

Dear Sean, thank you for your review and continued loyalty. We hope to see you again very soon! Best wishes to Lola!

Customer review rating 1.5/5

Louise C. Families - Confirmed reviews ALL

Very tired and needs a thorough clean. Broken fridge, broken air con, broken windows,

Dear Louise, Thank you for your review, we appreciate your feedback. We are sorry to hear your recent stay with us was not up to our standards. Your feedback has been passed onto relevant departments to ensure we are actioning these errors. Kind Regards, Reception

Customer review rating 2.0/5

Michelle W. Business - Confirmed reviews ALL

Really disappointing stay overall. The atmosphere in the bar was incredibly uncomfortable due to the behaviour of the staff. One member of staff openly said she “didn’t want to be there” and another was swearing in front of guests. There was obvious tension between them and it felt very unprofessional to witness as paying customers. On top of that, the air conditioning and heating in the room didn’t work properly, which made the stay uncomfortable. We were also disappointed to find that both the swimming pool and jacuzzi were out of action, which wasn’t made clear beforehand. To make matters worse, there was even a beetle in the room. Overall, the experience fell far below expectations and definitely wasn’t worth the money. Sadly, I wouldn’t return or recommend staying here.

Dear Michelle, thank you for taking the time to share your feedback. We’re very sorry to hear that your stay fell so far below expectations. What you described regarding the atmosphere in the bar and the behaviour of our staff is unacceptable and not reflective of the standards we aim to provide. Guests should always feel welcomed and comfortable and we sincerely apologise that this was not your experience. We’re also sorry for the issues you encountered with the room temperature controls, as well as the closure of the swimming pool and jacuzzi. We understand how frustrating it is when facilities are unavailable, particularly if this was not communicated clearly before your arrival. In addition, we apologise for the cleanliness issue you experienced in your room. Your comments have been shared with the relevant management teams so these matters can be addressed immediately. We genuinely appreciate honest feedback like yours, as it helps us identify where we need to improve. We hope to get the opportunity to improve your experience with us. Please contact re…

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