Mercure Blackburn Dunkenhalgh Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.2/5 330 reviews

Mercure Blackburn Dunkenhalgh Hotel & Spa - Image 1
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Description

Hotel extras

  • 700 year-old country manor retaining its original features

  • 13 meeting rooms holding up to 400 guests

  • Indoor heated pool and gym facilities

  • Popular wedding reception destination for up to 300 guests

  • Beauty rooms offering a range of treatments

Our accommodation(s)

Hotel location

Mercure Blackburn Dunkenhalgh Hotel & Spa

Blackburn Road, Clayton Le Moors Lancashire
BB5 5JP BLACKBURN
United Kingdom

GPS:53.768386, -2.39473

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CAMEO RESTAURANT

The well-renowned restaurant of the Mercure Dunkenhalgh also has a fresh flavour thanks to the refurbishment project. The Cameo Restaurant has been elegantly redecorated to enhance its charm and offer an even more inviting environment.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  330 reviews

Customer review rating 3.5/5

Penny B. Couples - Confirmed reviews ALL

The toilet was so close to the walk in shower once someone had used the shower it was quite dangerous if myself or my wife needed the toilet the bathroom floor was still very wet. May I suggest tha a squeeze mop would have been handy.

Dear Guest, Thank you for sharing your detailed feedback following your stay with us. I’m genuinely sorry to hear that your experience did not meet your expectations and that there were several aspects of your visit that caused inconvenience and disappointment. We appreciate your observations regarding areas that need attention and will ensure our team reviews and prioritises these updates to provide a more welcoming and polished experience for future guests. Regards, Priya Thakur Front office Manager

Customer review rating 1.5/5

Tracey M. 1. Couples - Confirmed reviews ALL

I’d like to discuss this privately

Dear Tracey, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Customer review rating 4.5/5

Andy L. Couples - Confirmed reviews ALL

Nice Period Style Hotel, with good amenities. Friendly staff, comfortable room and had a nice meal in the restaurant, along with a good breakfast selection in the morning.

Dear Andy, Thank you for the great review of our hotel! We truly appreciate your kind words about the beautiful room and our facilities, and we're delighted to hear that you enjoyed the meal and breakfast—we take great pride in all of these aspects. It’s wonderful to know that you had an enjoyable stay, and we sincerely hope to welcome you back again very soon. Warm regards, Priya Thakur Front Office Manager

Customer review rating 1.5/5

Sahira U. Families - Confirmed reviews ALL

The bedroom had cobwebs Bathroom had broken knobs and tiles broken Buffet breakfast was a let down , it was dried out , no mushrooms and fresh bed available I have stayed at the hotel on and off for 30 years and I couldn’t be bothered to complain but I did tell the receptionist on check out

Dear Sahira, "We're sorry to hear about your negative experience. We sincerely apologize for the inconvenience. We are looking into this issue and will do our best to resolve it promptly, and we appreciate you bringing this to our attention. Best Regards, Priya Thakur Front Office Manager

Customer review rating 5.0/5

Ann B. Friends - Confirmed reviews ALL

Room was located in Courtyard. Lovely room. Tea/coffee facilities provided. Breakfast was amazing with wide range of choice to choose from.

Dear Ann, Thank you for the great review of our hotel! We truly appreciate your kind words about the charm of our historic building, the beautiful room and facilities and your the great food—we take great pride in all of these aspects. We’re delighted that you enjoyed your stay and sincerely hope to welcome you back again very soon. Warm regards, Priya Thakur Front Office Manager

Other web-users rate our hotel

  • 246 reviews 9.1/10 Location
  • 995 reviews 6.8/10 Room
  • 864 reviews 8.4/10 Service
  • 24 reviews 4.2/10 WiFi
  • 495 reviews 6.2/10 Food
  • 327 reviews 5.5/10 Cleanliness
  • 306 reviews 6.8/10 Breakfast
  • 261 reviews 7.7/10 Wellness Area

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