SO/ Vienna

Customer review rating (ALL Rating) 4.6/5 3,113 reviews

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SO/ Vienna - Image 1
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Praterstrasse 1, 1020 VIENNA, Austria

Description

Hotel extras

  • All hotel rooms and suites offer an impressive view over the rooftops of Vienna.

  • Ideal location in the heart of the city

  • Spa with sauna, steam bath, whirlpool, relaxation area and gym (complimentary access)

  • The LOFT Restaurant, Bar & Lounge with 360° views of the city

  • Eight meeting rooms for every occasion with natural lighting

Our accommodation(s)

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Hotel location

SO/ Vienna

Praterstrasse 1
1020 VIENNA
Austria

GPS:48.212654, 16.379287

Telephone
Fax +43 1 906162000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DAS LOFT

Enjoy haute cuisine in a top Viennese restaurant looking out over the city rooftops: innovative dishes using the finest local ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  3,113 reviews

Customer review rating 5.0/5

Yixi F. Couples - Confirmed reviews ALL

Wonderful honeymoon for us. Thanks to the team.

Dear Mr. F., Thank you very much for sharing your wonderful feedback. We are delighted that SO/ Vienna could be part of such a special occasion and that your honeymoon was comfortable and memorable. It is fantastic to hear that you enjoyed your room, welcome amenities, and the attention from our team, as well as our sustainability initiatives. We greatly appreciate your kind words and recommendation, and we look forward to welcoming you back for another exceptional stay in the future. Best regards, SO/ Vienna Management

Customer review rating 5.0/5

Bradley K. Families - Confirmed reviews ALL

Stayed for a week recently and was very happy with our stay. Great location, friendly helpfull staff. Very nice room.

Dear Mr. K., Thank you very much for taking the time to share your feedback about your stay. We are delighted to hear that you enjoyed our location, spacious rooms, and the service provided by our team. It’s wonderful that the little details, such as the large windows and the abundant daylight added to your comfort. Your perfect rating motivates us to continue providing exceptional service. We look forward to welcoming you and your family back soon. Best regards, SO/ Vienna Management

Customer review rating 3.0/5

Nesligul N. K. Families - Confirmed reviews ALL

I found the attitude of the hostess in the breakfast area, who was wearing dental aligners, quite unpleasant and unacceptable while directing guests to their tables. It was frustrating and negatively affected our experience. On the other hand, the breakfast manager Christina was wonderful and extremely constructive. She made a great effort to resolve the situation and ensure we were satisfied. Likewise, the receptionist, whose name I may not spell correctly, Jaboulle, was an excellent and kind person. I would like to sincerely thank both of them. However, I would strongly suggest that the other staff member adopt a more polite and professional manner, or be assigned to a role that does not involve direct interaction with guests. Unfortunately, I would hesitate to visit again just to avoid encountering her. Small details can unfortunately turn into big issues. Additionally, although we made a reservation and payment for three people through Booking, we were asked to pay an extra 100 euros per night for our daughter at the reception. This is not appropriate and undermines trust. We chose your hotel specifically for 3 guests, so requesting an additional charge upon arrival is not acceptable.This is the first time we have encountered such a situation, and we found it quite strange and disappointing.

Dear Ms. N. K., Thank you for your feedback. We are glad you enjoyed our location, rooms, and the service provided by Christina and Joebelle. Your kind words will be shared with them. We sincerely apologize for your experience in the breakfast area and the discomfort caused. This does not reflect our service standards, and we will address this internally. We also regret the confusion regarding the extra charge for your daughter. We understand your frustration and will review how such information is communicated to ensure better transparency. Thank you for helping us improve. We hope to welcome you again in the future. Best regards, SO/ Vienna Management

Customer review rating 4.0/5

John S. Couples - Confirmed reviews ALL

Good location, great view from the restaurant and attentive and caring housekeeping staff. Free water was great and housekeeping left extra bottles when my wife said she liked sparkling water. Room interior is entirely white and contributed to showing damaged edges of some of the furnitures. Comfortable bed and great shower water pressure. One negative is that I was about to call Uber for airport and the bellman insisted I take one of the taxis and I agreed to it. What a mistake that was, Uber quote was 28 Euros and the taxi charged 55 and did not run meters. I knew taxi might be a bit more expensive but not double! It necessarily about the hotel amenities but a reflection of the bellman who works for the hotel.

Dear Mr. S., Thank you for taking the time to share your feedback about your stay. We are delighted that you enjoyed our location, the view from the restaurant, and the attentive service of our housekeeping team. It is wonderful to hear that the extra sparkling water bottles added a special touch to your stay. We sincerely regret the issue with the taxi. Your comments have been noted and will be addressed internally to prevent similar situations in the future. Thank you again for your feedback, and we hope to welcome you back soon. Best regards, SO/ Vienna Management

Customer review rating 2.5/5

Rustu C. T. Solo - Confirmed reviews ALL

The lady hotel manager displayed disturbing behaviour. Despite speaking to me on the phone at check-out time, she called twice within 15 minutes, and each time she strangely said, "Don't rush, there's no problem."

Dear Mr. T., Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you described, particularly regarding the communication at check-out, which clearly caused discomfort. This is certainly not the impression we aim to create, and we will address this internally with our team. We also regret that your expectations as a Gold member were not fully met. Please note that room upgrades and welcome gifts are subject to availability. However, we understand your disappointment and truly apologize that this was not communicated or delivered to your satisfaction. Your comments regarding service, cleanliness, and overall experience are taken very seriously and will be carefully reviewed. We appreciate your feedback and hope to have the opportunity to provide you with a much-improved experience in the future. Best regards, SO/ Vienna Management

Other web-users rate our hotel

  • 1,487 reviews 9.7/10 Location
  • 2,515 reviews 8.3/10 Room
  • 2,193 reviews 8.5/10 Service
  • 15 reviews 7.6/10 WiFi
  • 975 reviews 8.5/10 Breakfast
  • 802 reviews 8.8/10 Vibe
  • 615 reviews 7.7/10 Amenities
  • 577 reviews 7.1/10 Cleanliness

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