Kia Ora Ann, Thank you so much for your wonderful 100/100 rating and for your lovely feedback. We’re delighted to hear that you enjoyed our convenient location and found our team to be consistently friendly, helpful, and welcoming throughout your stay. It’s particularly pleasing to know that the smiles and helpfulness of our team made such a positive impression, and we’ll be sure to share your kind words with everyone. Although you’re unable to recall the name of the team member who stood out to you, we’re grateful that their service made your stay memorable. We’re also pleased to hear that you found the hotel very clean and appreciated our commitment to sustainability. Thank you again for choosing to stay with us, Ann. We hope to have the pleasure of welcoming you back on your next visit. Warm regards, Joshua Guest Services Manager

Kia Ora Judy, Thank you so much for taking the time to share your feedback with us. It’s wonderful to hear that you enjoyed our central location, found your room and beds comfortable, and especially that our Front Desk team looked after you so well. I’ll be sure to share your lovely comments with them. I’m sorry that we missed some of the finer details in your room, particularly the mismatched wine glasses and the lack of spare towels. These small details do make a difference, and I’ve already spoken with our Housekeeping Manager to ensure this is followed up with the team. Thank you again, Judy, for bringing this to our attention and for recognising our team. We really appreciate it and hope to have the pleasure of welcoming you back to Novotel Christchurch Cathedral Square. Ngā mihi, Novotel Christchurch Cathedral Square Team

Kia Ora Andrew, Thank you for your wonderful 100/100 rating and for taking the time to share your feedback with us. We’re delighted to hear that you found your stay very comfortable and enjoyed our convenient location. It’s fantastic to know that your accommodation, cleanliness, check-in, check-out and WiFi all contributed to such a positive experience. We’re also pleased that our sustainability efforts resonated with you. Thank you again for choosing to stay with us, Andrew. We truly appreciate your 10/10 recommendation and hope to have the pleasure of welcoming you and your family back again in the future. Warm regards, Joshua Guest Services Manager

Kia Ora Darren, Thank you for taking the time to share your feedback, and it’s lovely to hear you had another great stay with us and that our team looked after you well. I completely understand your question around the breakfast pricing and the additional charge for barista coffee, particularly as you’ve stayed with us previously as a Gold member. Our full buffet includes a large variety of hot and cold breakfast options, along with a premium selection of teas available without limit and quality coffee included in the buffet price. Barista-made coffees are available at an additional charge as they are individually prepared by our trained baristas and are a more specialised coffee offering. We really appreciate your feedback, Darren, and I hope this gives a little more context around our breakfast offering. We look forward to welcoming you back to Christchurch again soon. Ngā mihi, Food and Beverage Manager Novotel Christchurch Cathedral Square Team

Dear Susan, Thank you for taking the time to share such wonderful feedback following your recent business stay with us. We’re delighted to hear that you had a very enjoyable experience and, in particular, that you found our team so kind and welcoming. Your perfect scores for our team, cleanliness, check-in and check-out are greatly appreciated, and it’s fantastic to know that you would happily recommend us to your friends, family and colleagues. We also appreciate your feedback regarding the booking experience and will certainly take this into consideration as we continue looking for ways to make every part of our guests’ journey as seamless as possible. It was a pleasure having you stay with us and we hope to have the opportunity to welcome you back to Novotel again on your next visit. Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Kia Ora Tania, Thank you for taking the time to share your feedback with us. We’re delighted to hear you enjoyed your upgraded room, the comfortable bed and the service from our Reception team. I’m genuinely sorry that your breakfast experience left you disappointed, particularly as you chose to dine in your room. I have reviewed your breakfast order and our room service door-hanger menu. The breakfast is offered at a set price of $37, as we currently offer our breakfast as a buffet rather than an à la carte service. The door-hanger menu allows guests to select and tick whichever items they would like from the continental and cooked breakfast options included within that price, with no limit on the number of items selected. For your order, we can see that the continental items were not selected on the door-hanger, which is why they were not included with the breakfast delivered to your room. I completely understand, however, how the presentation of the items you received — served separately in individual bowls — may not have felt like the breakfast experience you were expecting, and I’m sorry for that. I have shared your feedback with our team and will also personally look into the presentation of our room service breakfasts, as we can certainly do better at making the experience feel appealing and worthwhile when breakfast is enjoyed in the comfort of the room. Thank you again for bringing this to our attention, Tania. We really appreciate your otherwise positive comments and hope we have the opportunity to welcome you back and provide a much better breakfast experience next time. Ngā mihi, Food and Beverage Manager Novotel Christchurch Cathedral Square Team

Kia Ora Christine, Thank you so much for taking the time to share such a wonderful review following your recent stay with us. It is a real pleasure to hear that you enjoyed another lovely stay and that our central location, delicious food and attentive service all contributed to a memorable experience. We are especially delighted that you chose to celebrate your anniversary with us, and we hope the platter was a lovely addition to the occasion. It is always wonderful to be part of such special moments. We are also very pleased to know that, as a valued ALL – Accor Live Limitless Platinum member, you felt recognised and appreciated throughout your stay, and that you enjoyed your welcome drink, amenity and room upgrade. Your kind comments about our team are greatly appreciated and will certainly be shared with everyone. Thank you as well for your feedback regarding the bar and the discontinuation of our happy hour. We completely understand how much guests can enjoy this offering, and your comments have been noted and will be shared with the relevant team as we continually look for ways to enhance our guest experience. It is wonderful to hear that you are already looking forward to returning. We very much look forward to welcoming you back for another special stay, and hopefully celebrating many more happy occasions with you. Warmest regards, Joshua Guest Services Manager

Kia Ora Janet, Thank you so much for your wonderful review. We’re delighted to hear that you and your partner had such a great experience with us and enjoyed our convenient location, spacious and tidy room, and friendly, helpful team. We’re also pleased that our team was able to assist you with using your ALL Accor points when making your booking. We’ll certainly keep your feedback in mind as we look for ways to make the booking process as easy and seamless as possible. It’s lovely to hear that you appreciated our sustainability initiatives as well, and your 10/10 recommendation means a great deal to our team. Thank you again for choosing to stay with us, Janet. We’re thrilled to hear you’ll be back and look forward to welcoming you again soon! Warm regards, Joshua Guest Services Manager

Kia Ora Chris, Thank you for taking the time to share your feedback following your recent stay with us. We’re pleased to hear that you found our location convenient, your room comfortable, and your overall experience pleasant. We are, however, sorry that our Wi-Fi did not meet your needs, particularly while travelling for business. We understand how important reliable and secure network access is for working guests, and we appreciate you highlighting this as an area requiring improvement. Your comments have been shared with our team as we continue to look at ways to enhance our connectivity and guest experience. Thank you again for your honest feedback, Chris. We hope to have the opportunity to welcome you back and provide an improved experience on your next visit. Warm regards, Joshua Guest Services Manager

Kia Ora Craig, Thank you so much for your fantastic review! It is wonderful to hear that you had such an awesome stay with us and that our team made you feel genuinely welcome and well looked after from start to finish. Your kind words mean a great deal to the team, and we are especially pleased to know that you enjoyed every aspect of your stay. As a valued Diamond member, we truly appreciate your continued loyalty to Accor and your recommendation of us. We look forward to welcoming you back to Christchurch again very soon. Warm regards, Joshua Guest Services Manager

Kia Ora Scott, Thank you for your lovely review. We’re delighted to hear that you enjoyed the friendly service, food and comfort of your stay with us. It’s wonderful to know that our team helped make your business trip a pleasant one, and we truly appreciate your 9/10 recommendation. We also appreciate your feedback on our Wi-Fi and sustainability efforts, which we will keep in mind as we continue to improve our guest experience. We look forward to welcoming you back to Christchurch again soon, Scott. Warm regards, Joshua Guest Services Manager

Kia Ora Martin, Thank you so much for your fantastic review! We’re delighted to hear that you enjoyed your room, our friendly reception team and the food during your stay. It’s wonderful to know that everything was smooth and organised from arrival, and we’re especially pleased that you appreciated our sustainability initiatives, including the option to forgo room cleaning and help reduce resources during your stay. Your 10/10 recommendation means a great deal to us. Thank you for choosing to stay with us, Martin, and we look forward to welcoming you back to Christchurch again soon. Warm regards, Joshua Guest Services Manager

Kia ora Scott, Thank you for taking the time to share your detailed feedback following your stay with us. We’re pleased to hear you enjoyed our location, comfortable accommodation and the service from our reception team. We are genuinely sorry to hear about your experience with the room-service water. Receiving the incorrect product initially and then a bottle with a broken seal is certainly not the standard we expect. We will be looking into exactly what happened with the team, as this may have been an error on our end, and we sincerely apologise for the inconvenience. We would also like to clarify a couple of points regarding our breakfast and restaurant offering. Our Scotch Egg is designed and priced as an entrée-sized dish rather than a main meal, and we use quality ingredients and preparation across our restaurant menu. We understand that value can be perceived differently by each guest, however, we are committed to offering food and service to the quality standards expected of Novotel. Regarding the breakfast egg station, made-to-order eggs, including poached eggs and omelettes, are available on request. It is not a continuously staffed live station, so our chef will attend to requests as they are made rather than having someone stationed there throughout the entire breakfast service. We are sorry that this was not clear during your visit and that you were left waiting. We take your feedback seriously and will use it to reinforce clear communication around our breakfast offering and continue to ensure that our service standards are consistently delivered. Thank you again for bringing your experience to our attention, and we hope to have the opportunity to welcome you back and provide the experience you should expect from Novotel Christchurch Cathedral Square. Kind Regards Food and Beverage Manager Novotel Christchurch Cathedral Square

Kia Ora Sandra, Thank you so much for your wonderful review. We’re delighted to hear that you enjoyed our perfect location and, most importantly, felt genuinely welcomed and cared for during your family stay. It’s lovely to know you enjoyed the breakfast, cleanliness, Wi-Fi and service from our team. We also appreciate your feedback regarding the microwave, and we’ll certainly keep this in mind as we look for ways to make our guests’ stays even more comfortable. We’re especially pleased that you appreciated our sustainability initiatives and the choice to reduce linen and towel changes during your stay. Your 10/10 recommendation means a great deal to us. Thank you again for choosing to stay with us, and we hope to welcome you and your family back to Christchurch again soon. Warm regards, Joshua Guest Services Manager

Kia Ora Frances, Thank you so much for your wonderful review. We’re delighted to hear that you loved your stay with us and particularly enjoyed our convenient location, comfortable accommodation and the warm, accommodating service from our reception and restaurant teams. We’re pleased that we were able to offer you an early check-in and an upgraded room, allowing you to settle in and get some work done comfortably. It’s also lovely to hear that our team made you feel so welcome throughout your stay. We’ll be sure to share your kind comments with the teams. We sincerely apologise for the inconvenience with the bathmat. It certainly should have been replaced when your room was serviced, and we appreciate you bringing this to our attention. We’ll share your feedback with our Housekeeping team to help prevent this from happening again. Thank you also for appreciating our sustainability initiatives and the option to reuse towels and linen. Your 10/10 recommendation means a great deal to us. We hope to have the pleasure of welcoming you back to Christchurch again soon, Frances. Warm regards, Joshua Guest Services Manager

Dear Natalie, Thank you so much for taking the time to share such a wonderful and detailed review following your recent family stay with us. We are delighted to hear that you and your two children had such an enjoyable experience. It is fantastic to know that you found our facilities clean, spacious and comfortable, and that our central location made it easy for you to explore the CBD and access public transport. We are also pleased that our valet parking service was convenient and that your vehicle was ready promptly whenever you needed it. Your kind scores across the various aspects of your stay, particularly for your accommodation, cleanliness, check-in and departure, are truly appreciated. I will be sure to share your positive feedback with our team, as recognition such as this is incredibly motivating. Thank you also for your thoughtful suggestion regarding our room service hours. We completely understand how convenient it would be to have dining options available later in the evening, particularly when travelling with young children. Your feedback has been noted and will be shared with the relevant team for consideration. It was a pleasure having you and your family stay with us, and we hope to have the opportunity to welcome you all back again on your next visit. Warm regards, Joshua Guest Services Manager

Dear Ms. C., Thank you very much for taking the time to share your feedback following your stay with us. We are delighted to hear that you enjoyed our convenient location, quick check-in, and comfortable room, and especially that our team made you feel welcome. We will be sure to pass on your kind compliments to our team member who assisted you at check-in — she will be very pleased to know that her friendly and efficient service made a positive impression. We are sorry that the design of the basin area, being separate from the bathroom and toilet, did not meet your expectations and was not as convenient as you had hoped. We truly appreciate you bringing this to our attention, as guest feedback helps us understand where we can improve the overall experience. It was a pleasure having you and your family stay with us, and we hope to have the opportunity to welcome you back for a longer visit in the future. Warm regards, The Novotel Cathedral Square Team

Dear Z. Zsa M., Thank you so much for taking the time to share your wonderful feedback with us. We are delighted to know that you had such A. positive stay and that you enjoyed every aspect of your experience, from your arrival and accommodation to our breakfast, Wi-Fi, cleanliness, and especially the service provided by our team. Thank you also for your helpful comment regarding the room lighting. We understand how important good lighting is, particularly when getting ready in the morning, and we will certainly take your feedback into consideration as we look for ways to further improve our guests' comfort. We look forward to welcoming you back again soon, Z. Zsa, and hope your next stay with us is just as enjoyable! Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Kia Ora Dennis, Thank you for taking the time to share your feedback following your recent stay with us. We’re pleased to hear that you enjoyed our great location, comfortable rooms and friendly service from our team. It’s wonderful to see that you had a smooth booking experience and that your arrival, accommodation, cleanliness and departure all rated highly. We also appreciate your feedback regarding ease of access, and we’ll keep this in mind as we look for ways to make the overall guest experience as seamless as possible. Thank you for your continued loyalty as an ALL Accor Classic member and for your 9/10 recommendation. We hope to have the pleasure of welcoming you and your partner back to Christchurch again soon. Warm regards, Joshua Guest Services Manager