Novotel Christchurch Cathedral Square 4 stars

Customer review rating (ALL Rating) 4.5/5 2,838 reviews

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Novotel Christchurch Cathedral Square - Image 1
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52 Cathedral Square, 8011 CHRISTCHURCH, New Zealand

Description

Hotel extras

  • Qualmark Gold

  • Located adjacent to the Te Pae Christchurch Convention Centre

  • Modern, fully-equipped fitness centre

  • Central Christchurch CBD location

  • On-site parking (charges apply)

Our accommodation(s)

Hotel location

Novotel Christchurch Cathedral Square

52 Cathedral Square
8011 CHRISTCHURCH
New Zealand

GPS:-43.530636, 172.637298

Telephone
Fax +64 3 372 2112

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE SQUARE RESTAURANT

Welcome to The Square, where dining becomes an elegant affair amidst the timeless beauty of Cathedral Square. Nestled in the heart of the city, our restaurant offers sweeping views of this historical landmark.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,838 reviews

Customer review rating 3.0/5

Sushanth B. Families - Confirmed reviews ALL

Pros: The rooms were spotlessly clean, and the staff were friendly and professional. Cons: No dedicated parking—despite paying the 24-hour fee, our spot wasn't reserved, and we barely snagged the last corner space upon return. Rooms felt cramped, and overall, it didn't seem worth the price.

Dear Sushanth, Thank you very much for taking the time to share such thoughtful and detailed feedback following your recent family stay with us. We’re truly pleased to hear that you found your room spotlessly clean and that our team’s friendliness and professionalism left a positive impression. Your kind words mean a great deal to us, and I will be sure to share your comments with the wider team as encouragement. At the same time, I am genuinely sorry to learn that other aspects of your stay did not fully meet your expectations, particularly around parking, room comfort, breakfast variety, and overall value. Please accept our sincere apologies for any inconvenience this may have caused during your visit. Regarding parking, we would like to kindly clarify that we do offer secure valet parking, as well as the option to book guests into a nearby 24-hour public car park. As outlined in our terms and conditions, availability in the public car park cannot be guaranteed, as it is independently operated and not controlled by the hotel. When this facility does reach capacity, our team always does their utmost to assist guests, often by offering complimentary valet parking where possible. Additionally, we have a convenient loading zone located approximately 10 metres from the hotel entrance to assist with easy luggage drop-off and pick-up. We are also sorry to hear that our breakfast offering and vegetarian hot options did not meet your expectations. Your comments have been shared with our Food & Beverage team for careful review, particularly around variety, availability, and replenishment timing, to ensure a more seamless and inclusive experience for all guests. Your feedback regarding room comfort and value is also very much appreciated and has been noted as part of our ongoing efforts to improve the guest experience. Thank you once again for your honest and constructive review. We do hope to have the opportunity to welcome you back in the future and provide you with a stay that better reflects the high standards we strive to deliver. Warm regards, Joshua Guest Services Manager

Customer review rating 5.0/5

Tanya S. Friends - Confirmed reviews ALL

Stayed 5 nights at the end of the girls road trip through the South Island. The hotel offered everything we needed for our stay, however the thing that stood out were your incredible staff and delicious food in The Square Restaurant. We also really enjoyed your Easter activation throughout the hotel

Kia Ora Tanya, Thank you so much for your wonderful review and for choosing to stay with us at the end of your South Island road trip—it truly sounds like a very special journey, and we’re so pleased we could be part of it. We’re delighted to hear that you found the hotel well located and equipped with everything you needed, but even more so that it was our team who made your stay extra special. Your kind words about Yehia, Isaac, Patrick, our talented Chef, and Bella on Reception will mean a great deal to them all. I’ll be sure to share your feedback with the wider team, including our housekeeping colleagues, who will be thrilled to know their efforts helped make your stay comfortable and seamless. It’s also lovely to hear you enjoyed dining in The Square Restaurant and took part in our Easter activation—creating memorable experiences like these is something we truly value. Thank you as well for your constructive feedback regarding parking on arrival and WiFi speed. We appreciate you highlighting these areas, and we will certainly continue working on improving connectivity and ensuring our arrival experience is as smooth as possible for all guests. We’re incredibly grateful for your loyalty as an ALL Gold member and for your recommendation. It would be an absolute pleasure to welcome you back again—perhaps on your next adventure. Warmest regards, Joshua Guest Services Manager

Customer review rating 4.5/5

Antony D. Business - Confirmed reviews ALL

Great service from the team and really good location

Kia Ora Antony, Thank you very much for your fantastic review and for choosing to stay with us during your recent business trip. We’re truly pleased to hear that you enjoyed our great location and that our team’s service made such a positive impression on your stay. It’s especially rewarding to know that your arrival experience was seamless and that you found your overall stay to be a highly satisfying one. We also appreciate your constructive feedback regarding cleanliness. Please rest assured that this has been shared with our housekeeping team as we continuously strive to improve and deliver an even better experience for our guests. As a valued ALL – Accor Live Limitless Gold member, your loyalty means a great deal to us, and we’re delighted that you chose to book through the ALL App and had a smooth booking experience. Thank you once again for your kind words and feedback. We look forward to welcoming you back again soon for another enjoyable stay. Warm regards, Joshua Guest Services Manager

Customer review rating 5.0/5

David N. Couples - Confirmed reviews ALL

We only stayed for one night but thoroughly enjoyed the hotel

Dear David, Thank you very much for taking the time to share your lovely feedback following your recent one-night stay with us. We are delighted to hear that you thoroughly enjoyed your visit and that you found the hotel beautifully clean and comfortable. It is also wonderful to know that our team helped make your stay a positive and welcoming experience from arrival through to departure. Your kind comments will certainly be shared with the team as encouragement. We also appreciate your feedback regarding the breakfast selection. While we are glad it was still enjoyable overall, your comment has been noted as we continuously look for ways to enhance our offering. Thank you again for your generous review and for choosing to stay with us. We hope to have the pleasure of welcoming you back again in the future for another enjoyable stay. Warm regards, Joshua Guest Services Manager

Customer review rating 4.5/5

Bernard O. Solo - Confirmed reviews ALL

A comfortable stay after a room change. Initially the room that I was allocated had maintenance and design issued. One of the USB ports was damaged, and the toilet was too close to the facing wall. The second room was far better.

Kia Ora Bernard, Thank you very much for taking the time to share your detailed feedback following your recent stay with us. I’m really pleased to hear that, overall, you had a comfortable stay and that the second room provided you with a much better experience. I also truly appreciate your kind words about my assistance during your check-in—it was a pleasure to help you, and your recognition means a great deal to me. That said, I am sorry that the initial room allocated did not meet expectations due to the maintenance and design issues you encountered, including the damaged USB port and bathroom layout concerns. Please accept my sincere apologies for the inconvenience and frustration this caused at the start of your stay. I’m glad we were able to resolve this quickly by moving you to a more suitable room, but I completely understand that the first impression is important, and your feedback has been shared with our maintenance team for immediate review and follow-up. We also appreciate your comments regarding booking ease, WiFi, and overall accessibility, and these will be taken into consideration as we continue working to improve the guest experience. Thank you again for your kind words and constructive feedback. It was genuinely a pleasure looking after you, and I hope we have the opportunity to welcome you back again in the future for an even smoother and more enjoyable stay. Warm regards, Josh Guest Services Manager

Other web-users rate our hotel

  • 1,163 reviews 9.3/10 Location
  • 1,305 reviews 7.2/10 Room
  • 1,423 reviews 9/10 Service
  • 14 reviews 6.8/10 WiFi
  • 421 reviews 7.9/10 Cleanliness
  • 369 reviews 7.5/10 Food
  • 353 reviews 8/10 Breakfast
  • 204 reviews 5.2/10 Value

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