Novotel Casablanca City Center 4 stars

Customer review rating (ALL Rating) 3.9/5 821 reviews

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Description

Hotel extras

  • 4 meeting rooms

  • Restaurant lounge

  • Located in the downtown area

  • Rooms with view of the port

  • Fitness center

Our accommodation(s)

Hotel location

Novotel Casablanca City Center

Angle Zaid Ouhmad, Rue Sidi Belyout
20190 CASABLANCA
Morocco

GPS:33.598417, -7.613917

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

LE DELIGHT

The Lounge Restaurant is an inviting place where relaxation, gourmet food and comfort combine. Savour the finest gourmet cuisine while enjoying modern music. In a relaxed and luxurious setting, you will be charmed by our personal service.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  821 reviews

TripAdvisor Rating  3.5/5  1,928 reviews

Big deception at Novotel Casablanca city center

TripAdvisor rating 1.0/5

Maha c TripAdvisor review

I was chocked about how much the hotel need maintenance and renovation. It is for sure not up to Novotel quality. Everything in the room was old and dirty except a nice TV. Bed sheets are very old and dirty. Bed very uncomfortable. Towels are so old that we cannot even use them as mop . I do not recommend that hotel at all.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

business staying in central location

Customer review rating 3.5/5

Simone Business - Confirmed reviews ALL

I had to request for the welcome drink, and when I asked for a menu I was told only a few options were available, and no cocktail was possible. It seemed like the waiters were annoyed I wanted to redeem my welcome drink card. Gym has to be refurbished, there is one machine but not working, there is one inclined bench without barbell, there are only 3 pairs of dumbells and the rack has 7 empty spaces. Breakfast starts at 6.30 AM but homelettes are served only after 7 AM, service should start earlier. By improving the above, this hotel can really reach a higher ranking level

Dear Simone, Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Nice hotel

TripAdvisor rating 5.0/5

Ahmed F TripAdvisor review

I recently had a Gret expérience staying at Novotel ,and it was nothing short if exceptional,all thanks to the remarkable hospitality extended to me by staff member. Every aspect of this hôtel is exceptional ,service food and location.my 1 choice always

Dear Ahmed, I would like to thank you for choosing the Novotel Casa City Center. I appreciate that you take time to give us your positive feed back. I will not hesitate to share your comments with my whole team. I Hope we will have the pleasure of welcoming you in the very near future. sincerely.

Great location

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Clean and comfortable rooms, great location, friendly staff

Dear Gita W., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located

Customer review rating 3.0/5

David L. Solo - Confirmed reviews ALL

Room wonderfull. Receptionists and restaurant staff indifferent and or distent. Food cold, tasteless and expencive

Dear Ian David L., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

In partnership with TripAdvisor

Other web-users rate our hotel

  • 252 reviews 9.1/10 Location
  • 425 reviews 4.7/10 Room
  • 488 reviews 7.8/10 Service
  • 12 reviews 6.8/10 WiFi
  • 231 reviews 3.3/10 Cleanliness
  • 168 reviews 4.1/10 Breakfast
  • 144 reviews 4.5/10 Comfort
  • 131 reviews 4/10 Food

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