Mercure Budapest City Center Hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 809 reviews

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Mercure Budapest City Center Hotel - Image 1
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Vaci utca 20, NTAK: SZ19000376, szálloda, 1052 BUDAPEST, Hungary

Description

Hotel extras

  • Completely renovated hotel with freshly designed rooms, inspired by Budapest

  • Best location in the heart of the city

  • Brand new Winestone restaurant with unique wine selection

  • Complimentary coffee and tea making facility in the room

  • Free wifi access in the entire area of the hotel

Our accommodation(s)

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Hotel location

Mercure Budapest City Center Hotel

Vaci utca 20, NTAK: SZ19000376, szálloda
1052 BUDAPEST
Hungary

GPS:47.494183, 19.052557

Telephone
Fax +36 1 485 3111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINESTONE CITY CENTER

Winestone City Center pairs accessible, regional-inspired cuisine with a creative selection of Hungarian and international wines, in a vibrant and sophisticated setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  809 reviews

TripAdvisor Rating  4.1/5  764 reviews

Customer review rating 4.5/5

Kyriacos K. Friends - Confirmed reviews ALL

Its my second stay here. An amazing hotel. Centrally located. Great rooms.

Dear Kyriacos K., Thank you for taking the time to share your experience following your recent stay with us. We are delighted to receive such positive feedback, especially from a valued ALL loyalty member like yourself, and it is wonderful to see that you chose to stay with us for a second time. It is great to hear that you enjoyed our central location and your well-appointed room. Your loyalty is truly appreciated, and we look forward to welcoming you back for another wonderful visit. Kind regards, Anna Füzi General Manager

Very good

TripAdvisor rating 5.0/5

PeterC319 TripAdvisor review

Very good. Nice hotel right in the city centre but still very quiet in our room. Friendly, helpful staff. Very clean throughout

Dear PeterC319, Thank you very much for your wonderful feedback. I am delighted to hear that you enjoyed our central yet quiet location, as well as the cleanliness of the hotel. It is also a pleasure to know that our team made a positive impression with their friendliness and helpful service. Should your travels bring you back to the city, we hope to have the pleasure of welcoming you back for another great stay. Kind regards, Anna Füzi General Manager

Customer review rating 5.0/5

Guido M. Business - Confirmed reviews ALL

The central location is perfect for getting around on foot. The room was very well-finished, spacious, and clean. The breakfast was varied and good. I also used the parking for my car, which was very convenient and functional.

Dear Guido M., Thank you very much for your uplifting review. I am delighted to hear that our central location, the comfort and cleanliness of your room, as well as our varied breakfast all contributed to a pleasant stay. It is also wonderful to know that you found our parking facilities convenient and functional during your visit. Your kind words are truly appreciated, and we would be happy to welcome you back on your next trip to Budapest. Kind regards, Anna Füzi General Manager

Not as good as last visit

TripAdvisor rating 3.0/5

Phil M TripAdvisor review

After a visit two years ago it has changes so mic, room and hotel not bad but breakfast not the best, cold food not the best. We took privilege that was a joke sorry but good not good wine not replace and who comes back to hotel from 11 a 4 and wine not till 3pm. Sorry won’t be returning also reception attitude was really bad it was if hers is you room key so one. Sorry if won’t to call me you but not a happy customer will not be returning again .

Dear Phil M, Thank you for taking the time to share your feedback with us. I am sorry to hear that your recent stay did not meet your expectations as it had during your previous visit. We value all comments from our guests, and your input regarding various aspects of your experience has been noted. What I regret most is that we were only made aware of your concerns after your departure. Should any issues arise in the future, I would kindly encourage you to share them directly with our team during your stay, as they would be more than happy to assist in finding a suitable solution to make your stay as comfortable as possible. While we understand your current decision regarding future visits, we sincerely hope that should you return to the city, we may have the chance to provide a stay that aligns more closely with your expectations. Kind regards, Anna Füzi General Manager

Customer review rating 4.0/5

Morten B. Couples - Confirmed reviews ALL

Very well located and nice breakfast. A bit crawded in the breakfast area. The beds and the pillows are to compact and hard.

Dear Morten B., Thank you for sharing your feedback with us regarding your recent stay. We are pleased to read that you enjoyed our convenient location and appreciated the quality of our breakfast. While we are glad the selection met your expectations, we understand that the breakfast area may have felt crowded at times due to higher occupancy, and we truly appreciate your patience during these busy periods. While our rooms are designed with comfort and convenience in mind, we acknowledge that preferences can vary. We are sorry to hear that the bed and pillow firmness did not meet your expectations, and we regret if we fell short of providing the comfort you were hoping for. Should your travels bring you back to Budapest, we hope to have the chance to welcome you again and offer a stay that feels fully comfortable in every aspect. Kind regards, Anna Füzi General Manager

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Other web-users rate our hotel

  • 1,039 reviews 9.6/10 Location
  • 924 reviews 6/10 Room
  • 731 reviews 8.4/10 Service
  • 20 reviews 5/10 WiFi
  • 542 reviews 3.4/10 Comfort
  • 535 reviews 8.1/10 Breakfast
  • 357 reviews 7.7/10 Cleanliness
  • 150 reviews 5.6/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.