Mercure Budapest City Center Hotel 4.5 stars

Customer review rating (ALL Rating) 4.6/5 1,117 reviews

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Mercure Budapest City Center Hotel - Image 1
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Vaci utca 20, NTAK: SZ19000376, szálloda, 1052 BUDAPEST, Hungary

Description

Hotel extras

  • Completely renovated hotel with freshly designed rooms, inspired by Budapest

  • Best location in the heart of the city

  • Brand new Winestone restaurant with unique wine selection

  • Complimentary coffee and tea making facility in the room

  • Free wifi access in the entire area of the hotel

Our accommodation(s)

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Hotel location

Mercure Budapest City Center Hotel

Vaci utca 20, NTAK: SZ19000376, szálloda
1052 BUDAPEST
Hungary

GPS:47.494183, 19.052557

Telephone
Fax +36 1 485 3111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINESTONE CITY CENTER

Winestone City Center pairs accessible, regional-inspired cuisine with a creative selection of Hungarian and international wines, in a vibrant and sophisticated setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,117 reviews

TripAdvisor Rating  4.0/5  719 reviews

Good location, spacious room

Customer review rating 4.5/5

Keiko Couples - Confirmed reviews ALL

Good location despite works at the entrance leading to the reception side. Side entrance leading to shopping street is extremely convenient but closed at night. Would have been perfect if staff could give us a heads up about this upon check in. Spacious room with good air-conditioning and insulation from outside noise.

Dear Keiko, Thank you for taking the time to share your experience following your recent stay at our hotel. I am pleased to hear that you appreciated the spaciousness of your room, as well as the effective air-conditioning and sound insulation. Rest assured, we will review the check-in process and work on enhancing communication, with special attention to the closure of the entrance from the Váci side at night. We are very sorry if this information was missed in your case. Thank you for your valuable input. We hope to have the pleasure of welcoming you back in the future. Best regards, Kovács Róbert / Mr. Róbert Kovács General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: Ro… mercure.com | all.accor.com

Not at all impressed

Customer review rating 2.0/5

Florin P. Couples - Confirmed reviews ALL

Communication faulty, breakfast poor with people hunting your plates to get them back to the kitchen, small room with dirty light shades.

Dear Florin P., Thank you for taking the time to share your thoughts about your recent stay at our hotel. I am sorry to hear that some aspects of your experience did not meet your expectations. Please accept our apologies for any inconvenience this may have caused. We strive to offer a high level of service and comfort to all our guests, and we regret that this was not fully reflected during your visit. Ensuring guest satisfaction remains one of our top priorities; therefore, your remarks have been noted and will be taken into consideration as part of our ongoing commitment to exceed our guests' expectations. We hope you might consider staying with us again in the future, giving us another opportunity to provide you with a more enjoyable experience. Best regards, Kovács Róbert / Mr. Róbert Kovács General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: Ro… mercure.com | all.accor.com

Very courteous and helpful staff in a well run Hotel.

Customer review rating 4.5/5

Sue D. Couples - Confirmed reviews ALL

Excellent location and well appointed rooms. Staff were extremely helpful and friendly.

Dear Sue D., Thank you so much for sharing your positive experience with us. I am delighted to hear that you were pleased with our hotel's location and the well-appointed rooms. Your kind words about our staff are greatly appreciated – we strive to ensure that every guest feels welcome and well taken care of. We hope to have the pleasure of welcoming you back to our hotel soon! Best regards, Kovács Róbert / Mr. Róbert Kovács General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: Ro… mercure.com | all.accor.com

Confirmed booking with no allocated room

TripAdvisor rating 1.0/5

Onur B TripAdvisor review

My current stay at this hotel is being a nightmare. Upon arrival, the hotel's system was down, and my confirmed reservation couldn't be located. The room I was eventually assigned had only a double bed, leaving my child without a place to sleep. Worse yet, both rooms were unclean, with dirty toilets and overflowing bins. The extra bed provided was in terrible condition, lacking basic bedding. Front desk staff were knocking on doors as they were not able check room availability.

Dear onurb602, Thank you for sharing your experience with us following your recent stay at our hotel. While receiving feedback of this nature is never easy, I want to express my sincere appreciation for taking the time to share your thoughts. Guest satisfaction is of paramount importance to us, and we take all feedback seriously, especially when it indicates dissatisfaction. I am deeply sorry that you faced such inconvenience due to the IT malfunction, which caught us by surprise just as much as it did you. The malfunction, caused by an issue on the supplier's side, disrupted our central operational system, and unfortunately, the situation was beyond our control. However, we did our best to manage the issue as efficiently as possible. We understand how displeasing this was for you, and it is our goal to ensure that an issue like this does not overshadow your stay. Your experience does not reflect the level of service we strive to provide, and we will take your remarks to heart as part of our ongoing commitment to exceeding our guests' expectations every day. At the same time, I kindly encourage you to make your reservation earlier in the day rather than as a late-night booking shortly before your arrival, as this will allow us to properly prepare your room and ensure it is supervised by the responsible colleague. While I wish you had had a better experience with us, we sincerely hope you will consider giving us another opportunity to welcome you back and regain your trust in our hotel and services. Kind regards, Róbert Kovács General Manager

Very pleasant vacation.

TripAdvisor rating 5.0/5

LeonShapritsky TripAdvisor review

Staying at the hotel was a very pleasant experience! The hotel is situated in a very convenient location on Váci Utca. It’s about a 3-5 minutes walk from Vörösmarty tér M1 Underground station. They serve a good breakfast. The staff were also very helpful! I can wholeheartedly recommend this hotel for a pleasant stay in Budapest!

Dear LeonShapritsky, Thank you for the lovely review and for your continued support in sharing your experience on multiple platforms! Our team takes great pride in providing exceptional service, and it is rewarding to know that you appreciated their efforts, along with our convenient location on Váci Street and our breakfast offerings. We are delighted that you can wholeheartedly recommend us, and we look forward to welcoming you back on your next visit to Budapest. Kind regards, Róbert Kovács General Manager

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Other web-users rate our hotel

  • 1,297 reviews 9.5/10 Location
  • 1,131 reviews 6.3/10 Room
  • 958 reviews 8.6/10 Service
  • 16 reviews 7.1/10 WiFi
  • 664 reviews 3.6/10 Comfort
  • 648 reviews 7.8/10 Breakfast
  • 438 reviews 7.8/10 Cleanliness
  • 227 reviews 4.5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.