Mercure Budapest City Center Hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 1,070 reviews

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Mercure Budapest City Center Hotel - Image 1
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Vaci utca 20, NTAK: SZ19000376, szálloda, 1052 BUDAPEST, Hungary

Description

Hotel extras

  • Completely renovated hotel with freshly designed rooms, inspired by Budapest

  • Best location in the heart of the city

  • Brand new Winestone restaurant with unique wine selection

  • Complimentary coffee and tea making facility in the room

  • Free wifi access in the entire area of the hotel

Our accommodation(s)

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Hotel location

Mercure Budapest City Center Hotel

Vaci utca 20, NTAK: SZ19000376, szálloda
1052 BUDAPEST
Hungary

GPS:47.494183, 19.052557

Telephone
Fax +36 1 485 3111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINESTONE CITY CENTER

Winestone City Center pairs accessible, regional-inspired cuisine with a creative selection of Hungarian and international wines, in a vibrant and sophisticated setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,070 reviews

TripAdvisor Rating  4.1/5  743 reviews

very good stay again

TripAdvisor rating 5.0/5

JANIK75 TripAdvisor review

Well located

Customer review rating 2.0/5

Dani Business - Confirmed reviews ALL

Dear Dani, Thank you for sharing your feedback following your recent stay at our hotel. While receiving feedback of this nature is never easy, I sincerely appreciate you taking the time to share your thoughts. Guest satisfaction is of paramount importance to us, and we take all feedback seriously, especially when it indicates dissatisfaction. Regarding the air conditioning, I would like to clarify that its lack of cooling was not due to a technical issue, but rather a seasonal adjustment based on weather conditions, as the cooling system remains deactivated during this period. Nonetheless, I truly appreciate your remarks and assure you that we will review this as part of our ongoing commitment to enhancing guest comfort. As for breakfast, we also apologize for any inconvenience caused by the increased wait time due to high occupancy during your stay. We understand that this may have impacted your experience, and we truly appreciate your patience. Rest assured, we are actively working on improving the management of guest flow and reducing wait times, especially during peak hours. Thank you once again for your feedback. We truly hope to have the opportunity to welcome you back for a more seamless and enjoyable experience. Best regards, Róbert Kovács General Manager

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Dear Sharon R., Thank you for taking the time to share your feedback! I am thrilled to hear that you had a very good stay and that our service met your expectations. It is always rewarding to know that our efforts in creating a comfortable and welcoming environment had a positive impact on our guests experience. Your kind words truly motivate our team to continue delivering excellent service. We are grateful for your review and look forward to the opportunity to welcome you back in the future for another memorable stay. Best regards, Róbert Kovács General Manager

Great hotel, great location

TripAdvisor rating 4.0/5

396louisee Solo travel - TripAdvisor review

Dear 396louisee, Thank you very much for taking the time to share such detailed and thoughtful feedback following your stay with us. I am delighted to hear that you enjoyed our central location, found your room warm and comfortable, and appreciated the professionalism of our team as well as the friendliness of our housekeeping staff. It is great to know that the street-facing room did not disturb your rest and that having a bathtub added to your comfort. Your remarks regarding the lighting and layout of the bathroom are also highly valued. We strive to create a comfortable and practical environment for all our guests, and your observations are truly helpful. Feedback like yours is important to us and will certainly be taken into consideration when planning future improvements. It was a pleasure to have you as our guest, and we hope to welcome you back on your next visit to Budapest. Best regards, Róbert Kovács General Manager

Great location

Customer review rating 4.5/5

Helen Couples - Confirmed reviews ALL

Dear Helen, Thank you for taking the time to share your feedback following your recent stay with us. It is great to hear that you enjoyed our central location in the heart of Budapest and that your room was both comfortable and clean. However, I am sorry to hear that the temperature in the hotel and the noise from the pedestrian street disrupted your experience. At the same time, I am glad that moving to the back of the hotel provided you with a quieter and more peaceful environment. Your feedback is valuable to us, and we will continue working to improve our guests’ overall comfort. Should your travels bring you back to the city, we hope to have the pleasure of welcoming you again for a fully enjoyable experience. Best regards, Róbert Kovács General Manager

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Other web-users rate our hotel

  • 1,228 reviews 9.6/10 Location
  • 1,081 reviews 6.3/10 Room
  • 892 reviews 8.7/10 Service
  • 17 reviews 6.5/10 WiFi
  • 624 reviews 3.6/10 Comfort
  • 620 reviews 8.2/10 Breakfast
  • 416 reviews 7.8/10 Cleanliness
  • 200 reviews 5.3/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.