ibis budget London Hounslow 2 stars

Customer review rating (ALL Rating) 3.9/5 902 reviews

Hotel extras

  • A 20-minute drive to Heathrow Airport

  • Less than a ten minute walk to Twickenham stadium

  • On site Parking available for all guests. Fees Apply Please contact the hotel for information

  • Five-minute walk to Hounslow Central Underground Station

  • Good shopping possibilities located nearby

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

ibis budget London Hounslow

20 28 Staines Road, For Car Park use 65 Grove Road, TW3 3PU
TW3 3JS LONDON
United Kingdom

GPS:51.467194, -0.366678

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Wheelchair accessible hotel
  • Wi-Fi

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  902 reviews

TripAdvisor Rating  3.5/5  1,591 reviews

Facilities and customer service

Customer review rating 0.5/5

Sohail Couples - Confirmed reviews ALL

Really bad experience, literally lower standard than IBIS rival TRAVEL LODGE, being a well known brand world wide my experience with this branch was very disappointing. Staffs attitude was rude, one of the working Lift wasn’t coming to level 4 (other lift was out of order). So have to use stairs to go down to level 3 to call the lift. There was no facility for tea in room which is really strange because in very basic B & B this facility is available.

Dear SOHAIL A., Thank you for taking the time to tell us about your experience at the ibis budget London Hounslow. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Regards, Mariana - ibis team member

Would not recommend

Customer review rating 0.5/5

Ellie Business - Confirmed reviews ALL

Checked in late at night ready for an early morning flight from Heathrow. Staff on the check-in desk were extremely friendly and helpful. Car parking was an extortionate £10 for £12 hours - meaning it would’ve been more cost effective to stay closer to the airport in a nicer hotel which included parking. Once we got into our room we were greeted with the smell of smoke - it smelt like someone had be chainsmoking cigarettes whilst making the bed - not pleasant at all. The room did not meet the expectations from photos on the website, resembling a prison rather than hotel. A budget hotel but 1 pillow is a bit stingy. Checkout in the morning was very quick and easy. I definitely would not stay here again.

Dear ELLIE O., Thank you for taking the time to tell us about your experience at the ibis budget London Hounslow. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, ALINA - IBIS TEAM RECEPTION

amazing

Customer review rating 4.0/5

Edina M. Business - Confirmed reviews ALL

satisfied with customer servicer

Dear EDINA m., We very much appreciate your comments regarding your stay at the ibis budget London Hounslow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely, Mariana ibis team member

Welcoming

Customer review rating 5.0/5

Chris Couples - Confirmed reviews ALL

Always feel welcome here, friendly helpful staff, good value and ideal location

Dear CHRISTOPHER STUART B., We very much appreciate your comments regarding your stay at the ibis budget London Hounslow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely, Mariana ibis team member

Good stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Decent

Dear GHEORGHE C., We very much appreciate your comments regarding your stay at the ibis budget London Hounslow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alina

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Other web-users rate our hotel

  • 804 reviews 8.8/10 Location
  • 1,287 reviews 4.7/10 Room
  • 911 reviews 8.2/10 Service
  • 34 reviews 6.9/10 WiFi
  • 700 reviews 4.7/10 Cleanliness
  • 206 reviews 4.9/10 Breakfast

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