ibis budget London Hounslow 2 stars

Friendly staff and clean.

As the tittle says i was pleasantly surprised at how friendly and helpful the front desk staff was and that is definitely above average of many higher staff hotels I have stayed in! The bed had a mattress topper which made it quite comfortable to sleep in. The room was mostly clean (apart from a sticky patch near the bed, that we suspect maybe the left over mix of cleaning solution and whatever was spilt before as it looked clean). All lights worked so bonus points for that. There was a bad odor coming into the room from somewhere but couldn’t identify the source. The room needs some TLC. All in all, can’t really complain as in a cheaper class of hotel you want to have a good sleep in a clean bed, a good toilet, helpful staff, and we had all of these so 9/10.

You are all superb, very helpful.

It felt rather impersonal on arrival. I was given a key and was told that I would have no breakfast or any other facilities extra. Of course, I did not pay for these, but I would have appreciated if they had told me that I could buy these things there and then if I wanted. There was no one in reception to check me out apart from the wooden box on the front desk. Would have been nice to say goodbye to someone.

The cleaning was done whenever asked in time. The reception was very helpful and very welcoming!

Hotel was constantly noisy and one of the least unclean that we have stayed in for a long time.

The stay was good but there is issues with parking. Since we were attending a wedding. The events finished off late and so when we came back for parking the gate was closed.

Ibis budget was booked for a business stopover, and indeed, budget it was. No frills, pretty bare room, no coffee, kettle, glasses for water. All a bit shabby, but only there briefly to sleep so ok.

Rooms unclean and unsanitary on arrival. Dirty towels and shaved hair left on beds. Blood smears on ladder. Advised reception, no action taken all day. Then lied to. Very poor customer service. Eventually a staff member arrived after midnight to inspect negligence and entered room without any covid precautions. Avoid at all costs. This is well below a budget hotel. Pay £10 more for a Travelodge along road.

Convenient location and nice comfortable bed

The stay was pleasant, I enjoyed every second of it but the floor was a bit sticky (nothing too bad) maybe can be looked upon after cleaning.

Arrived late, room good and location to Heathrow excellent.

The room and staff were ok however there was drilling going on till 2am. It was impossible to get any sleep.

The initial room assigned to me (217) had not been cleaned properly, there were no towels in the room and it smelled of sewage coming from the shower. The receptionist apologised and kindly changed my room. She also gave me an extra pair of towels. The room I was moved to (205) was ok, still it hadn’t been cleaned properly, there was even a receipt from the previous guest on the bunk bed. COVID rules and mask wearing was nowhere to be seen in the hotel regardless of the signs. Other guests were in and out without masks and I never saw one person challenging someone without a mask on. Just because the hotel has a budget concept this doesn’t mean cheap and for everyone, so it would be nice to see that basics are adhered to, such as guests feeling comfortable in the environment and making it a pleasant experience.

When you find the reception guy quite literally in your room when your sleeping. Say nothing more. I’m still awaiting response from hotel manager too find out why he was lerking in my room when me and my kids were sleeping