Novotel London Paddington 4 stars

Customer review rating (ALL Rating) 4.4/5 2,140 reviews

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Description

Hotel extras

  • Swimming pool, sauna and fitness centre

  • 15-minute link to Heathrow Airport via Heathrow Express and link to Elizabeth line

  • 206 modern guest rooms and 11 disabled accessible rooms

  • 11 meeting rooms with high quality facilities and free Wi-Fi

  • Short walk to Hyde Park and Kensington Gardens

Our accommodation(s)

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Hotel location

Novotel London Paddington

3 Kingdom Street, Sheldon Square, Paddington
W2 6BD LONDON
United Kingdom

GPS:51.519046540144, -0.1825473208714

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

No.3 Restaurant

Welcome to No.3 Restaurant, where international flavours meet modern dining. Discover signature dishes, seasonal ingredients and our exclusive plant-forward creations developed with Alfie Steiner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,140 reviews

Customer review rating 4.5/5

Elena G. Families - Confirmed reviews ALL

The room was spacious, quiet and silent and the beds were very comfortable.

Dear Guest, Thank you for your kind review and for rating your stay so highly. We are delighted to hear that you enjoyed our convenient location, just a short walk from Paddington Station. It is also wonderful to know that you found your room spacious, peaceful and comfortable, allowing you to enjoy a restful stay. We hope you also had the opportunity to make use of our leisure facilities, including the swimming pool, sauna and steam room, during your visit. Thank you once again for your feedback. We look forward to welcoming you back to Novotel London Paddington soon. Warm regards, Cassian Langdon Assistant Front Office Manager

Customer review rating 4.0/5

Marta J. Families - Confirmed reviews ALL

Nice stay, however the building works were quite disturbing and we had to leave the room sooner than expected each day due to the noise.

Dear Guest, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our pool area and that, overall, you had a pleasant stay. It is always rewarding to know that our leisure facilities, including the swimming pool, sauna and steam room, contributed positively to our guests' experience. However, I am sorry to learn that the refurbishment works impacted your comfort and that the noise caused you to leave your room earlier than planned. Whilst we are undertaking these improvements to enhance the hotel for our guests, we appreciate that this can occasionally cause disruption, and I apologise for any inconvenience experienced during your stay. Thank you once again for your understanding and valuable feedback. We hope to have the opportunity to welcome you back once the works are complete and provide an even more enjoyable experience. Warm regards, Cassian Langdon Assistant Front Office Manager

Customer review rating 5.0/5

Laura L. Families - Confirmed reviews ALL

Loved our stay, wished we were staying longer! Great location, only a short walk to Paddington station & has a few shops only 2 minutes walk away (Greggs/sainsburys) along with a range of different food places. Our kids enjoyed a dip in the pool after a long day sight seeing - this was a real added bonus! We were lucky enough to be in a refurbished room which was lovely, huge comfortable bed & also spotless. Check in & check out was so easy. Thanks for a great stay! We can’t wait to come back.

Dear Guest, Thank you for your fantastic review and for awarding us a perfect score. We are delighted to hear that you and your family had such an enjoyable stay with us. It is wonderful to know that you appreciated our location, refurbished room, comfortable bed, and the ease of both check-in and check-out. We are especially pleased that your children enjoyed the swimming pool after a busy day exploring London. Thank you also for highlighting the excellent service you received from Jyoti. I will be delighted to share your kind comments with her. Whilst I am sorry that your initial enquiry regarding room types was not handled as well as it should have been, I am pleased that Jyoti was able to assist and ensure a positive outcome. We truly appreciate your feedback and are thrilled to know that you wished you could have stayed longer. We look forward to welcoming you and your family back to Novotel London Paddington very soon. Warm regards, Cassian Langdon Assistant Front Office Manager

Customer review rating 2.0/5

Carolina T. Solo - Confirmed reviews ALL

Hairs on the bath, hairs on the 'extra duvet package', dirty and sticky bed table.

Customer review rating 5.0/5

Philip N. Families - Confirmed reviews ALL

Great location, comfortable stay, breakfast buffet was really good, stay was outstanding. Hotel staff very pleasant.

Dear Guest, Thank you for your fantastic review and for awarding us a perfect score. We are delighted to hear that you enjoyed our convenient location, comfortable and clean room, and our breakfast buffet. It is especially pleasing to know that you found your stay outstanding and that our team helped make your visit even more enjoyable with their warm and pleasant service. We hope you also had the opportunity to enjoy our leisure facilities, including the swimming pool, sauna and steam room, during your stay. Thank you once again for your kind feedback. We look forward to welcoming you back to Novotel London Paddington soon. Warm regards, Cassian Langdon Assistant Front Office Manager

Other web-users rate our hotel

  • 1,408 reviews 9.6/10 Location
  • 1,746 reviews 6.2/10 Room
  • 1,686 reviews 8.9/10 Service
  • 14 reviews 8.3/10 WiFi
  • 800 reviews 8.9/10 Breakfast
  • 646 reviews 6.5/10 Cleanliness
  • 269 reviews 5.6/10 Value
  • 265 reviews 7.1/10 Pool

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