Mercure Valence Sud Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 1,497 reviews

Mercure Valence Sud Hotel - Image 1
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Description

Hotel extras

  • Ideally located at the intersection of the A7 and A49 highways. TGV train station 20 min away

  • Renovated Standard Rooms and Privilege Rooms with contemporary and cozy decor.

  • Free unlimited WIFI throughout the hotel.

  • Outdoor swimming pool, views of the Château deCrussol.

  • Free enclosed, secure car park.

Our accommodation(s)

Hotel location

Mercure Valence Sud Hotel

2 rue de Chantecouriol
26000 VALENCE
France

GPS:44.903015, 4.879295

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,497 reviews

Customer review rating 1.5/5

Wilson N. Couples - Confirmed reviews ALL

Poor

Thank you for sharing your feedback. We are pleased that you appreciated our convenient location near the autoroute and the attractive entrance areas of the hotel. We are sorry, however, that the room size did not meet your expectations. Unfortunately, during busy periods our availability can be limited, which prevented us from offering a larger room on this occasion. Your comments are valuable and help us improve the experience we provide to our guests. We hope to have the opportunity to welcome you again in the future.

Customer review rating 4.0/5

Vrikram T. P. Business - Confirmed reviews ALL

Great stay in comfortable room and close to good restaurants and boulangerie.

Bonjour, Merci beaucoup pour votre retour positif ! Nous sommes ravis d’apprendre que vous avez passé un agréable séjour professionnel et que vous avez apprécié le confort de votre chambre ainsi que notre emplacement à proximité des restaurants et boulangeries. Au plaisir de vous accueillir de nouveau très prochainement pour un futur séjour ! L’équipe Mercure Valence Sud

Customer review rating 4.0/5

Eva C. Couples - Confirmed reviews ALL

Nice room, very quiet. Good breakfast, even if there was some issues (coffee machines not working, some things not being re-filled…). Overall a good stay.

Thank you very much for your kind review. We’re delighted to hear that you enjoyed the comfort of your room, the quiet atmosphere, and the breakfast overall. We also appreciate your feedback, which helps us continue improving the experience we offer our guests. We hope to have the pleasure of welcoming you again soon! Hôtel Mercure Valence Sud

Customer review rating 5.0/5

Louise C. Solo - Confirmed reviews ALL

I arrived at 22h, later than expected and yet the hotel Chef made an extra effort to make me feel welcome and prepared a beautiful meal. The layout and déco are lovely, super clean, tidy, and comfortable bed.

Hello, The entire team at Mercure Valence Sud sincerely thanks you for your feedback and your excellent rating. We are delighted to read that, despite your late arrival, our Chef made you feel warmly welcome and prepared a beautiful meal for you. We are also very pleased that you appreciated the comfort, cleanliness, and décor of the hotel. We look forward to welcoming you again very soon on a future stay. Kind regards, The Mercure Valence Sud Team

Customer review rating 2.5/5

Alain Z. Couples - Confirmed reviews ALL

Convenient location, with the added bonus of an EV charging station next door. Room was small but that's ok, the main issue was that it was unbearably hot. We asked reception if the aircon could be activated, and we're told that it wasn't normally on at this time of the year but they would check with the technical team. Upon checking later, we were told that the feedback was it would not be turned on. Very disappointing, as we would have hoped guests comfort was a priority. We had to keep the window upon but there was music outside during the night so we had to close it and boil instead. One of the worst hotel night I've had in many years unfortunately.

Thank you for taking the time to share your feedback. We are pleased that you appreciated our convenient location as well as the nearby EV charging station. However, we are truly sorry to read that your stay was impacted by the temperature in your room. We sincerely regret that the air conditioning could not be activated during your stay and understand how uncomfortable this must have been for you, especially at night. We also apologize for the inconvenience caused by the noise outside when you had to keep the window open. Please be assured that guest comfort is a priority for us, and your comments will be shared with our team to improve our service and avoid this kind of situation in the future. We hope to have the opportunity to welcome you again and provide you with a much more pleasant experience. Kind regards, L’équipe Mercure Valence Sud

Other web-users rate our hotel

  • 420 reviews 9.2/10 Location
  • 971 reviews 5.4/10 Room
  • 793 reviews 8.4/10 Service
  • 7 reviews 2.9/10 WiFi
  • 566 reviews 4.5/10 Comfort
  • 409 reviews 7.7/10 Breakfast
  • 270 reviews 5.2/10 Cleanliness
  • 179 reviews 4.2/10 Value

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