Mercure Valence Sud Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 1,426 reviews

Mercure Valence Sud Hotel - Image 1
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Description

Hotel extras

  • Ideally located at the intersection of the A7 and A49 highways. TGV train station 20 min away

  • Renovated Standard Rooms and Privilege Rooms with contemporary and cozy decor.

  • Free unlimited WIFI throughout the hotel.

  • Outdoor swimming pool, views of the Château deCrussol.

  • Free enclosed, secure car park.

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mercure Valence Sud Hotel

2 rue de Chantecouriol
26000 VALENCE
France

GPS:44.903015, 4.879295

Access and transport

Hotel services

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On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,426 reviews

Customer review rating 4.0/5

Eva C. Couples - Confirmed reviews ALL

Dear Eva, Thank you for your positive feedback. We’re delighted that you appreciated our convenient location, comfortable room, and spacious parking area. We hope to welcome you back again soon! Have a lovely day, Best Regards, Marion Front Desk Manager - Mercure Valence Sud

Customer review rating 1.0/5

Tracy A. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We are sorry to hear about the issue with your reservation. Unfortunately, this was beyond our control, but our reception team immediately recreated your booking at the same rate to ensure your stay could proceed as smoothly as possible. We also sincerely apologize for the unpleasant smell in your room and the drainage issue in the shower. Your comments have been shared with our housekeeping and maintenance teams so that these points can be addressed promptly. We are pleased to know that you enjoyed our breakfast and its wide selection. We hope to have the opportunity to welcome you again and provide you with a much better experience. Kind regards, Marion Front Office Manager Mercure Valence Sud

Customer review rating 5.0/5

Stefaan C. Families - Confirmed reviews ALL

Dear Guest, Thank you very much for your kind feedback. We are delighted to hear that you enjoyed our convenient location and found your stay comfortable. Providing our guests with a pleasant and relaxing experience is our top priority, and your comments are truly appreciated. We hope to have the pleasure of welcoming you back to Mercure Valence Sud on your next visit. Kind regards, Marion Front Desk Manager

Customer review rating 5.0/5

Bruno P. Business - Confirmed reviews ALL

Cher Client, Merci beaucoup pour votre excellente note ! Nous sommes ravis d'apprendre que vous avez apprécié la propreté de notre hôtel ainsi que la qualité de l'accueil qui vous a été réservé. Votre satisfaction est une véritable récompense pour toute notre équipe. Nous espérons avoir le plaisir de vous accueillir de nouveau très prochainement pour un autre excellent séjour. Bien cordialement, Marion Cheffe de Réception

Customer review rating 2.5/5

Jon E. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We are sorry to hear about the inconveniences you experienced during your stay. Regarding the air-conditioning, after checking the situation, it appears that the system had been switched to automatic mode, which may have caused condensation and the issue you encountered during the night. For future stays, we recommend either leaving the air-conditioning running continuously or switching it off completely during the night to avoid this type of inconvenience. We are also sorry for the issue with the shower tray drainage. This is not the level of comfort we aim to provide, and your comment has been shared with our technical team so that the necessary checks can be carried out. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience. Kind regards, Marion Front Office Manager Mercure Valence Sud

Other web-users rate our hotel

  • 404 reviews 9.3/10 Location
  • 927 reviews 5.3/10 Room
  • 760 reviews 8.4/10 Service
  • 8 reviews 1.7/10 WiFi
  • 538 reviews 4.3/10 Comfort
  • 371 reviews 8/10 Breakfast
  • 260 reviews 5.2/10 Cleanliness
  • 221 reviews 8.7/10 Vibe

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