Dear Guest, Thank you for taking the time to share your feedback. We are sorry to hear about the issue with your reservation. Unfortunately, this was beyond our control, but our reception team immediately recreated your booking at the same rate to ensure your stay could proceed as smoothly as possible. We also sincerely apologize for the unpleasant smell in your room and the drainage issue in the shower. Your comments have been shared with our housekeeping and maintenance teams so that these points can be addressed promptly. We are pleased to know that you enjoyed our breakfast and its wide selection. We hope to have the opportunity to welcome you again and provide you with a much better experience. Kind regards, Marion Front Office Manager Mercure Valence Sud

Dear Guest, Thank you very much for your kind feedback. We are delighted to hear that you enjoyed our convenient location and found your stay comfortable. Providing our guests with a pleasant and relaxing experience is our top priority, and your comments are truly appreciated. We hope to have the pleasure of welcoming you back to Mercure Valence Sud on your next visit. Kind regards, Marion Front Desk Manager

Cher Client, Merci beaucoup pour votre excellente note ! Nous sommes ravis d'apprendre que vous avez apprécié la propreté de notre hôtel ainsi que la qualité de l'accueil qui vous a été réservé. Votre satisfaction est une véritable récompense pour toute notre équipe. Nous espérons avoir le plaisir de vous accueillir de nouveau très prochainement pour un autre excellent séjour. Bien cordialement, Marion Cheffe de Réception

Dear Guest, Thank you for taking the time to share your feedback. We are sorry to hear about the inconveniences you experienced during your stay. Regarding the air-conditioning, after checking the situation, it appears that the system had been switched to automatic mode, which may have caused condensation and the issue you encountered during the night. For future stays, we recommend either leaving the air-conditioning running continuously or switching it off completely during the night to avoid this type of inconvenience. We are also sorry for the issue with the shower tray drainage. This is not the level of comfort we aim to provide, and your comment has been shared with our technical team so that the necessary checks can be carried out. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience. Kind regards, Marion Front Office Manager Mercure Valence Sud

Thank you for sharing your feedback. We are glad to read that you appreciated the quiet environment, the cleanliness of the room, and the comfort of the beds and pillows, as well as the friendliness of our reception team. However, we are sorry that the room size did not fully meet your expectations and that you experienced an issue with the shower overflowing onto the bathroom floor. This is not the standard we aim to provide, and your comment has been shared with our maintenance team so it can be checked and corrected. We hope to have the opportunity to welcome you again for a more fully satisfying stay. The team Mercure Valence Sud

Thank you for sharing your feedback. We are pleased that you appreciated our convenient location near the autoroute and the attractive entrance areas of the hotel. We are sorry, however, that the room size did not meet your expectations. Unfortunately, during busy periods our availability can be limited, which prevented us from offering a larger room on this occasion. Your comments are valuable and help us improve the experience we provide to our guests. We hope to have the opportunity to welcome you again in the future.

Bonjour, Merci beaucoup pour votre retour positif ! Nous sommes ravis d’apprendre que vous avez passé un agréable séjour professionnel et que vous avez apprécié le confort de votre chambre ainsi que notre emplacement à proximité des restaurants et boulangeries. Au plaisir de vous accueillir de nouveau très prochainement pour un futur séjour ! L’équipe Mercure Valence Sud

Thank you very much for your kind review. We’re delighted to hear that you enjoyed the comfort of your room, the quiet atmosphere, and the breakfast overall. We also appreciate your feedback, which helps us continue improving the experience we offer our guests. We hope to have the pleasure of welcoming you again soon! Hôtel Mercure Valence Sud

Hello, The entire team at Mercure Valence Sud sincerely thanks you for your feedback and your excellent rating. We are delighted to read that, despite your late arrival, our Chef made you feel warmly welcome and prepared a beautiful meal for you. We are also very pleased that you appreciated the comfort, cleanliness, and décor of the hotel. We look forward to welcoming you again very soon on a future stay. Kind regards, The Mercure Valence Sud Team

Thank you for taking the time to share your feedback. We are pleased that you appreciated our convenient location as well as the nearby EV charging station. However, we are truly sorry to read that your stay was impacted by the temperature in your room. We sincerely regret that the air conditioning could not be activated during your stay and understand how uncomfortable this must have been for you, especially at night. We also apologize for the inconvenience caused by the noise outside when you had to keep the window open. Please be assured that guest comfort is a priority for us, and your comments will be shared with our team to improve our service and avoid this kind of situation in the future. We hope to have the opportunity to welcome you again and provide you with a much more pleasant experience. Kind regards, L’équipe Mercure Valence Sud

Thank you for sharing your feedback. We are sorry to hear that the room size did not meet your expectations. We understand that comfort and space are important, and we regret that your experience did not fully reflect the standards you associate with the Mercure brand. Please note that we also offer Privilege rooms, which are more spacious and may better meet your expectations in terms of comfort and size. Your comment is valuable and will be taken into consideration as we continue to improve our guest experience. We hope to have the opportunity to welcome you again and provide you with a stay that better suits your needs. L’équipe Mercure Valence Sud

Un grand merci pour votre excellente note de 9/10 ! Nous sommes ravis que votre séjour dans notre établissement vous ait donné satisfaction. La satisfaction de nos clients est au cœur de nos priorités et votre retour est une belle récompense pour l’ensemble de notre équipe. Nous espérons avoir le plaisir de vous accueillir de nouveau très prochainement lors d’un prochain séjour. Bien cordialement, L'équipe Mercure

Thank you for your positive rating and for sharing your feedback. We’re delighted to read that you found the hotel and rooms comfortable and enjoyed the breakfast. Your kind comments are truly appreciated. We also take note of your remarks regarding the limited night menu and your experience at the steakhouse. We’re sorry it did not meet your expectations and will share your feedback with our culinary team to help us improve. We hope to have the pleasure of welcoming you again soon. Kind regards, Hôtel Mercure Valence Sud

Thank you for taking the time to share your feedback following your stay. I am sincerely sorry to hear that your experience did not meet your expectations, particularly due to insufficient staffing during your visit and the inability to obtain an aperitif before dinner. This does not reflect the level of service we strive to offer our guests. We place great importance on the quality of our welcome and the availability of our teams, especially during peak hours. Your comment has been shared with our managers so that we can adjust our procedures and prevent such a situation from recurring. I sincerely hope that you will give us the opportunity to regain your trust during a future stay. We will do everything we can to offer you the seamless and attentive experience you have the right to expect. I remain at your disposal should you require any further assistance. Sincerely, L'équipe Mercure Valence Sud

Thank you for taking the time to share your feedback. I am truly sorry to learn that the room allocated to you did not meet the standard you experienced during your previous stay. It is particularly disappointing to read this, knowing that you chose to return to our hotel based on the positive impression we had previously made. Consistency is essential, and on this occasion, we clearly fell short of your expectations. Please accept my sincere apologies for the substandard condition of the room. This matter will be reviewed with our housekeeping and room allocation teams to ensure that the quality and comfort of our accommodations remain consistent for all returning guests. At the same time, I am pleased to read that you found our staff to be great. I will gladly share your kind words with the team, as their dedication and professionalism are extremely important to us. I genuinely hope you will consider giving us another opportunity in the future to restore your confidence in our hotel. Should you decide to return, I would be delighted to personally oversee your reservation. Kind regards, L'équipe Mercure Valence Sud

Thank you for sharing your experience. We are sorry that your booking preferences were not respected upon arrival and that your first room did not match the photos. We are, however, pleased that our team was able to offer you a solution for the following night. We also take note of your comment regarding the absence of electric car charging points and will consider this for future improvements. We look forward to welcoming you again for a stay that fully meets your expectations. Best regards, The Mercure Valence Sud Team

Thank you for taking the time to share such detailed feedback. We are pleased to read that your first impression of the hotel, the artistic atmosphere and the friendliness of our staff met your expectations. We are truly sorry, however, that your dining experience did not live up to the quality you expected. Your comments regarding the taste, presentation and preparation of the dishes have been carefully noted and will be shared with the restaurant team for review. We regret that this experience led you to forgo breakfast, and we understand your disappointment given the contrast with your initial impressions. The Mercure Valence Sud Team