Mercure Valence Sud Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 1,523 reviews

Mercure Valence Sud Hotel - Image 1
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Description

Hotel extras

  • Ideally located at the intersection of the A7 and A49 highways. TGV train station 20 min away

  • Renovated Standard Rooms and Privilege Rooms with contemporary and cozy decor.

  • Free unlimited WIFI throughout the hotel.

  • Outdoor swimming pool, views of the Château deCrussol.

  • Free enclosed, secure car park.

Our accommodation(s)

Hotel location

Mercure Valence Sud Hotel

2 rue de Chantecouriol
26000 VALENCE
France

GPS:44.903015, 4.879295

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,523 reviews

Customer review rating 4.0/5

Eva C. Couples - Confirmed reviews ALL

Nice room, very quiet. Good breakfast, even if there was some issues (coffee machines not working, some things not being re-filled…). Overall a good stay.

Thank you very much for your kind review. We’re delighted to hear that you enjoyed the comfort of your room, the quiet atmosphere, and the breakfast overall. We also appreciate your feedback, which helps us continue improving the experience we offer our guests. We hope to have the pleasure of welcoming you again soon! Hôtel Mercure Valence Sud

Customer review rating 5.0/5

Louise C. Solo - Confirmed reviews ALL

I arrived at 22h, later than expected and yet the hotel Chef made an extra effort to make me feel welcome and prepared a beautiful meal. The layout and déco are lovely, super clean, tidy, and comfortable bed.

Hello, The entire team at Mercure Valence Sud sincerely thanks you for your feedback and your excellent rating. We are delighted to read that, despite your late arrival, our Chef made you feel warmly welcome and prepared a beautiful meal for you. We are also very pleased that you appreciated the comfort, cleanliness, and décor of the hotel. We look forward to welcoming you again very soon on a future stay. Kind regards, The Mercure Valence Sud Team

Customer review rating 2.5/5

Alain Z. Couples - Confirmed reviews ALL

Convenient location, with the added bonus of an EV charging station next door. Room was small but that's ok, the main issue was that it was unbearably hot. We asked reception if the aircon could be activated, and we're told that it wasn't normally on at this time of the year but they would check with the technical team. Upon checking later, we were told that the feedback was it would not be turned on. Very disappointing, as we would have hoped guests comfort was a priority. We had to keep the window upon but there was music outside during the night so we had to close it and boil instead. One of the worst hotel night I've had in many years unfortunately.

Thank you for taking the time to share your feedback. We are pleased that you appreciated our convenient location as well as the nearby EV charging station. However, we are truly sorry to read that your stay was impacted by the temperature in your room. We sincerely regret that the air conditioning could not be activated during your stay and understand how uncomfortable this must have been for you, especially at night. We also apologize for the inconvenience caused by the noise outside when you had to keep the window open. Please be assured that guest comfort is a priority for us, and your comments will be shared with our team to improve our service and avoid this kind of situation in the future. We hope to have the opportunity to welcome you again and provide you with a much more pleasant experience. Kind regards, L’équipe Mercure Valence Sud

Customer review rating 3.0/5

Jan M. Couples - Confirmed reviews ALL

Rooms too small for the Mercure formula. Should be relabeled into Ibis.

Thank you for sharing your feedback. We are sorry to hear that the room size did not meet your expectations. We understand that comfort and space are important, and we regret that your experience did not fully reflect the standards you associate with the Mercure brand. Please note that we also offer Privilege rooms, which are more spacious and may better meet your expectations in terms of comfort and size. Your comment is valuable and will be taken into consideration as we continue to improve our guest experience. We hope to have the opportunity to welcome you again and provide you with a stay that better suits your needs. L’équipe Mercure Valence Sud

Customer review rating 4.5/5

Pierre D. Solo - Confirmed reviews ALL

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Un grand merci pour votre excellente note de 9/10 ! Nous sommes ravis que votre séjour dans notre établissement vous ait donné satisfaction. La satisfaction de nos clients est au cœur de nos priorités et votre retour est une belle récompense pour l’ensemble de notre équipe. Nous espérons avoir le plaisir de vous accueillir de nouveau très prochainement lors d’un prochain séjour. Bien cordialement, L'équipe Mercure

Other web-users rate our hotel

  • 412 reviews 9.2/10 Location
  • 971 reviews 5.3/10 Room
  • 787 reviews 8.3/10 Service
  • 7 reviews 2.9/10 WiFi
  • 560 reviews 4.3/10 Comfort
  • 399 reviews 7.7/10 Breakfast
  • 268 reviews 5.1/10 Cleanliness
  • 178 reviews 4.2/10 Value

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