ibis Valence South Hotel 3 stars

The reception people were totally unwelcome. We thought we would not stay. Not a smile, an expression just letting us know we were a disturbance, we were bothering them because we asked if there was a place in the large parking lot where our car would be safer, because it had some luggage that was visible. So they said we could hire a garage box. The next morning we realised that our photo bag was missing, a Nikon D7000 with an expensive 105 objective. We asked reception if someone had found it in the car park and had brought it in. Again we were definitely bothering the morning staff as well. Nobody had brought them anything. The dismissed us with a shrug and turned their back to us.

Very good, very clean, polite and welcoming. Used this hotel as a base for a meeting locally.

I waited 90 minutes to get a dinner Quality below the minimum acceptable Front desk employee very kind

Overnight stay excellent as always

As always we happy with Ibis good beds clean well dressed rooms. Ibis always first go too hotel. Cant mark higher for french ibis as no tea or coffee making facilities in room.

What I found in this hotel has nothing to do with what you expect for a three star hotel. The rooms and the whole hotel were dirty, smelling very bad and even the blankets were brown from all the dirt that hadn't been clean. The towels where old and small. A very bad experience. Even more, I had to call back because they charged my the room twice, how ironic. As I said, I would never expect this hotel to be a three star hotel, in my opinion it just deserve one.

As alleyways staff very friendly relaxing time and lovely evening meal in restaurant. As we use this hotel on are down to cotes de azure.

Prestations correctes

The hotel was in easy access for the city of Valence and the major road networks. Staff were very friendly and professional. We had an evening meal and the food was excellent.

The hotel was what I expect from Ibis - clean and comfortable. The reception staff were friendly and efficient. The restaurant was different from most Ibis hotels i’ve Stayed in....supposedly more ‘up market’, and certainly more expensive. I ordered a Burger - well done- as i am unable to eat rare meat. The burger was served raw. The waitress agreed and took it back. It came back after a very short time and was still raw. The manageress agreed but still made me pay for it giving me only a 10% discount. I was treated with utter contempt by the chef and the management obviously could not care less.

Super

Good hotel, satisfactory service, good restaurant with sufficient choices.

the staff was really friendly. we had a bit of trouble as we arrived because at first we got a room without a bed for the kids, even if i booked it. after we moved at the second room the key didn't work so i had to go back down to the lobby the second time. the girl at the front desk was really friendly! the pool was ice and big but there were leaves from the tree inside and the pool toys needed a bit of air to get totally popped up again. all in and all the hotel was nice but here and there they could be a little bit more attention for the "little things". :)

excellent room, parking, breakfast. Helpful staff and very clean everywhere

Quite rooms, clean’ welcoming staff