Sofitel London Heathrow 5 stars

Customer review rating (ALL Rating) 4.6/5 15,772 reviews

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Description

Hotel extras

  • The only hotel with direct access to Heathrow Terminal 5 via a 5 minutes covered walk way.

  • Direct connection to Canary Wharf within a hour via Elizabeth Line

  • 45 purpose built meeting rooms including the largest ballroom in Heathrow.

  • Best Airport Hotel by Business Traveller UK 2024

  • Rosette-winning restaurants, La belle Époque and Vivre

Our accommodation(s)

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Hotel location

Sofitel London Heathrow

Terminal 5, London Heathrow Airport
TW6 2GD LONDON
United Kingdom

GPS:51.4735, -0.4915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  15,772 reviews

TripAdvisor Rating  4.6/5  22,276 reviews

Certificate of excellence 2025

Excellent customer service !

TripAdvisor rating 5.0/5

Q3146TDeric TripAdvisor review

As always I had amazing customer service at Sofitel Heathrow Hotel ! Sheldon and his team at le Vivre restaurant took care of me extremely well. Every time I stay here he ensures that I am taken care of . I can’t thank him enough .

Fantastic stay

TripAdvisor rating 4.0/5

Lorra1 TripAdvisor review

Staff were brilliant and room was exceptional. We had a great stay here from check in to check out. Hotel is well placed for Heathrow airport

Good and clean option for airport stay at Heathrow

TripAdvisor rating 5.0/5

Johannes S TripAdvisor review

Great hotel with really friendly and professional service. Situated at terminal 5 and I usually travel out of Terminls 2 or 3, but train transfer between terminals is fast and free of charge, so no problem there either.

Wonderful start to holiday.

TripAdvisor rating 5.0/5

Otisdog001 TripAdvisor review

Delightful stay at Sofitel Heathrow T5. Although flight not until 2pm the following day, it was so nice to have a relaxing morning before getting to the airport. No rushing around and stress about journey e.g delays due to roadworks, accidents, car breakdown etc. Breakfast at hotel was lovely. Great choices. Angela our server was wonderful - greeting us with a smile, cheerful and helpful. Overall what a great way to start our holiday!

Exceptional service ever time!

TripAdvisor rating 5.0/5

Debra H TripAdvisor review

I recently stayed at Sofitel Heathrow again, and what continues to stand out is the consistently exceptional service. The team here are always genuinely happy to help, creating a welcoming and relaxed atmosphere from arrival to departure. A special mention must go to Sujee, who truly sets the standard for customer care. He always remembers guests by name and makes you feel like a VIP every time you visit. His warmth and professionalism are among the best I’ve experienced anywhere, and he’s a real asset to the hotel. The spa is also absolutely worth a visit. Urszula and her team are outstanding, ensuring every part of the guest journey not only meets but exceeds expectations. It’s the perfect way to unwind before or after travelling. Sofitel Heathrow continues to be my first choice when travelling, a hotel where excellent service is not just occasional, but consistent. Highly recommended.

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Other web-users rate our hotel

  • 4,999 reviews 9.4/10 Location
  • 9,613 reviews 7.8/10 Room
  • 8,442 reviews 8.4/10 Service
  • 121 reviews 4.1/10 WiFi
  • 2,281 reviews 8.2/10 Cleanliness
  • 2,061 reviews 4.3/10 Value
  • 1,457 reviews 8/10 Breakfast
  • 1,089 reviews 5.8/10 Bar

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