Novotel Florianópolis Hotel 4 stars

Customer review rating 4.3/5 7,253 reviews

Novotel Florianópolis
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Hotel extras

  • Web corner and free WIFI throughout the hotel

  • Fitness center and infinity pool

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • HERCÍLIO LUZPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Late check-out up to 3pmPaying
  • Ironing room
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Sauna
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Novotel Florianópolis

Av. Rubens de Arruda Ramos
number 2034
Santa Catarina
88015701
florianópolis
brazil

Tel: +554832026100

Fax: (+55)4832026101

Check-in from 14h00

Check out up to 12h00

  • CURITIBA - FLORIANOPOLIS :  Catarinense Rita Maria Bus

  • SAO PAULO- FLORIANOPOLIS :  Catarinense Rita Maria Bus

  • By plane

    AEROPORTO DE NAVEGANTES At 117km / 72.7 miles

  • By plane

    HERCÍLIO LUZ At 14km / 8.7 miles - Shuttle paying

  • By car

    RODOVIA SC401 At 6km / 3.73 miles

GPS :-27.586422, -48.550508

Our accommodation(s)

Standard Room with 1 King Size Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • TV room service ordering

Standard Room with twin beds and side ocean views

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • TV room service ordering

Superior Room with 1 king-size bed and partial view of the sea.

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • TV room service ordering

Luxury Room with 1 king-size bed and front view of the sea.

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • TV room service ordering
Rooms

Our restaurants and bars

SANTA CUCINA

Type of cuisine: Italian

Cozy and comfortable restaurant, specialized in fish & seafood, using the best regional products. Open for breakfast (every day), lunch & dinner from Monday to Saturday. 10% increase in service charge.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BUBBLE BAR

Non contractual photo

Enjoy a delicious drink at the Bubble Bar, located in the Novotel Florianópolis lobby.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 80

  • Maximum capacity: 80 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Novotel Florianópolis

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

7,253 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,487 reviews

nice stay

Customer review rating 4.3/5

Ckusaka Business - 19/10/2020 Confirmed reviews ALL

good stay but short

Dear Carlos K., We very much appreciate your comments regarding your stay at the Novotel Florianopolis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Make sure that we will work on the points mentioned so your next stay with us is even better than the previous one. Sincerely, Novotel Florianópolis

10 stars overall

Customer review rating 4.3/5

Maciej W. Friends - 06/10/2020 Confirmed reviews ALL

Great location, very clean, spacious room, customer oriented outstanding staff, especially at the front desk, plenty of breakfast choices, cannot find any fault w this hotel, keep it up, highly recommend.

Dear Maciej, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Novotel Florianópolis

Nice hotel - lacks atmosphere

Customer review rating 4.3/5

Phil -. R. D. J. Business - 26/09/2020 Confirmed reviews ALL

Was a basic business stay. For the two days there both morning's my shower was cold and also my associates had the same problem. I did request front desk help but nothing happened. Not the best way to start each day of meetings.

Dear Philip Micahel M., Thank you for taking the time to tell us about your experience at the Novotel Florianopolis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Florianópolis
Customer review rating 4.3/5

Pedro H. D. L. C. Business - 21/09/2020 Confirmed reviews ALL

I guess it was the third time I stayed with you. In all my stays I faced the same problem. The squares are old and cannot hold the noise from Beira Mar Avenue. I made a decision not to stay there anymore.

Dear Pedro Henrique De Lima C., Thank you for taking the time to tell us about your experience at the Novotel Florianopolis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Florianópolis

Buen hotel

Customer review rating 4.3/5

Paula Solo - 21/03/2020 Confirmed reviews ALL

Agradable estadia

Olá Sra. Paula, Agradecemos que tenha nos avaliado no seguimento da sua estada no Novotel Florianópolis, a Ilha da Magia. Foi com prazer que recebemos as suas felicitações.Não deixaremos de partilhar os seus comentários com toda a equipe .A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Caso queira compartilhar sua experiência com outros clientes, fique à vontade para deixar seu comentário em nossa página no www.tripadvisor.com.br.Temos certeza de outros clientes apreciarão seus comentários. Segue link direto: https://www.tripadvisor.com/Hotel_Review-g303576-d630970-Reviews-Novotel_Florianopolis-Florianopolis_State_of_Santa_Catarina.html Na expectativa de a acolher de novo, queira aceitar os nossos melhores cumprimentos. Uldenir Merlin Managing Director

Lovely helpful staff

Customer review rating 4.3/5

J H. Families - 21/03/2020 Confirmed reviews ALL

the Hotel staff were very good and went out of their way to help us in all aspects of our longer than anticipated stay.

Dear JH Thank you for evaluating us following your stay at the Novotel Florianopolis, Magic Island. We were pleased to receive your congratulations. We'll be sure to share your comments with the entire team. Your satisfaction is the best reward for our employees who work daily to provide you with impeccable service. If you would like to share your experience with other customers, feel free to leave your comment on our page at www.tripadvisor.com. We are sure other customers will appreciate your comments. Follow direct link: https://www.tripadvisor.com/Hotel_Review-g303576-d630970-Reviews-Novotel_Florianopolis-Florianopolis_State_of_Santa_Catarina.html Looking forward to welcoming you again, please accept our best regards. I take the opportunity to wish you a successful new year and achievements for you and your family! Uldenir Merlin General Director

Comfortable

Customer review rating 4.3/5

Felipe V. Couples - 16/03/2020 Confirmed reviews ALL

It was a pleasant stay. Service at the pool could be better. Staff at the restaurant managing room service shoul be more service oriented.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Uldenir Merlin General Manager

Perfect location.

Customer review rating 4.3/5

Bill A. Couples - 15/03/2020 Confirmed reviews ALL

One night stay to meet friends. Loved the central location and nearby restsurants.

Dear Mr. Bill Thank you for evaluating us following your stay at the Novotel Florianopolis, Magic Island. We were pleased to receive your congratulations. We'll be sure to share your comments with the entire team. Your satisfaction is the best reward for our employees who work daily to provide you with impeccable service. If you would like to share your experience with other customers, feel free to leave your comment on our page at www.tripadvisor.com. We are sure other customers will appreciate your comments. Follow direct link: https://www.tripadvisor.com/Hotel_Review-g303576-d630970-Reviews-Novotel_Florianopolis-Florianopolis_State_of_Santa_Catarina.html Looking forward to welcoming you again, please accept our best regards. I take the opportunity to wish you a successful new year and achievements for you and your family! Uldenir Merlin General Director

Great stay

Customer review rating 4.3/5

Anonymous Business - 14/03/2020 Confirmed reviews ALL

I checked in late at night, tired from a long journey. I was readily helped at the front desk and the check- in process was very quick. My room was ready, nice and spotless. The bed was comfortable, there was no noise from outside except for people along the hallways. The bathroom was nice, with a good shower. Breakfast was good, with fruits, juice, coffee and pastries available. The staff was very polite. Check out took only a few seconds.

Dear Maria Carolina Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Vanessa Munari Supervisora de Recepção Novotel Florianópolis

Well located, good stay but a bit of confusion around eating options in the hotel

Customer review rating 4.3/5

Vba Business - 11/03/2020 Confirmed reviews ALL

The hotel is well located for a business trip. I arrived on Sunday and there was a bit of miscommunication around the room service, the opening hours of the restaurant. I guess it could have been a language problem. Apart from that, the staff was nice and the stay comfortable.

Thank you for the rating of our hotel! We are glad you enjoyed your stay at Novotel Florianópolis. The points placed will be worked towards continuous improvement. We look forward to your return!

Overrated...

Customer review rating 4.3/5

Alex H. Solo - 27/02/2020 Confirmed reviews ALL

The hotel is in no way a 4-star, and the reviews are way overrated. Some of the staff were helpful but the amenities are mediocre. The reason for the 1 star is because the mattresses have no protective covers and are stained. You basically sleep on one flat sheet that comes off all night. Secondly,I was given a room that smelled bad and was missing a security latch on the door.

Obrigado pela avaliação do nosso hotel!Estamos contentes que tenha apreciado sua estadia no Novotel Florianópolis. Os pontos colocados serão trabalhados para a busca da melhora contínua. Esperamos em breve o seu retorno!

Well located

Customer review rating 4.3/5

Paulette Z. Couples - 24/02/2020 Confirmed reviews ALL

The hotel has an excellent location in downtown Florianapolis.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Uldenir Merlin General Manager

good stay

Customer review rating 4.3/5

Cris Business - 17/02/2020 Confirmed reviews ALL

good breakfast and accomodations.

Dear Cris Thank you for evaluating us following your stay at the Novotel Florianopolis, Magic Island. We were pleased to receive your congratulations. We'll be sure to share your comments with the entire team. Your satisfaction is the best reward for our employees who work daily to provide you with impeccable service. If you would like to share your experience with other customers, feel free to leave your comment on our page at www.tripadvisor.com. We are sure other customers will appreciate your comments. Follow direct link: https://www.tripadvisor.com/Hotel_Review-g303576-d630970-Reviews-Novotel_Florianopolis-Florianopolis_State_of_Santa_Catarina.html Looking forward to welcoming you again, please accept our best regards. I take the opportunity to wish you a successful new year and achievements for you and your family! Uldenir Merlin General Director

excelent

Customer review rating 4.3/5

Neuza M. C. S. Couples - 10/02/2020 Confirmed reviews ALL

excelent in general( team , view, confort and localisation)

Dear Neuza Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Vanessa Munari Supervisora de Recepção Novotel Florianópolis

Great Stay!

Customer review rating 4.3/5

Renato Business - 02/02/2020 Confirmed reviews ALL

Working trip but staff was super friendly as usual from the reception to the restaurant. This is one of the best hotels I usually stay. Definitely recommend and definitely is an option when visiting Flripa when on vacations!

Dear Renato Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Vanessa Munari Supervisora de Recepção Novotel Florianópolis

Badly

Customer review rating 4.3/5

Anonymous Business - 30/01/2020 Confirmed reviews ALL

Thats be better as in past year

Prezado sr Edimilson Recebemos o seu feedback referente a sua experiência no Novotel Florianopolis e sentimos muito que não tenha sido satisfatória quanto ao ano anterior. Em relação a sua avaliação de nossa staff, estaremos tomando as devidas providências, pois nosso objetivo é que nossos hóspedes se sintam acolhidos. Esperamos ter uma próxima oportunidade de ter o senhor conosco em nosso estabelecimento e poder reconquistar sua confiança. Atenciosamente, Vanessa Munari Supervisora de Recepção Novotel Florianópolis

Disappointing

Customer review rating 4.3/5

Adam Couples - 27/01/2020 Confirmed reviews ALL

The standards at the Novotel are not great. Online check-in was pointless, the restaurant was closed 'because of a problem' which no one could explain, the bed sheets were ripped....overall not good

Dear Adam A., Thank you for taking the time to tell us about your experience at the Novotel Florianopolis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vanesa Munari Supervisora de Recepção Novotel Florianópolis

Not so good as expected

Customer review rating 4.3/5

Renato Friends - 26/01/2020 Confirmed reviews ALL

besides the great location, not too many good thing for the price charged. - First shower and we had to call maintenance to fix the shower head. There was more water splashing the bath roof than coming through the shower. - Telephone not functional and no instruction in the room on how to contact any hotel service. - although the walls in the room were very wide, there was no mirror visible. You would have to open the closet door to find one. - I am pretty sure the bedroom floor was not cleaned during the 5 days (4 nights) we stayed in the hotel because I could not walk without flip flops due to dust and sand in the bedroom. Not to mention a very small piece os leave that stayed just next to the entrance door all 5 days (4 nights) we stayed at the hotel. - Breakfast: cheese bread, bacon and sausages served cold!!!!! Did not even adventure trying the scrambled eggs... boring cakes that tasted as if made from the same bater. The mini breads looked good but they did not tasted fresh. But, the reception team was extremely friendly And helpful, making up for the Negative points.

Thank you for the rating of our hotel! We are glad you enjoyed your stay at Novotel Florianópolis. The points placed will be worked towards continuous improvement. We look forward to your return!

Room was not ready at official check-in time

Customer review rating 4.3/5

Filipe Couples - 15/01/2020 Confirmed reviews ALL

Positive points: 1 - Comfortable bed 2 - Very good shower 3 - Very good internet 4 - The pool on the top of the building is great Negative points: 1 - We arrived just a few minutes before 2pm (official check-in time) but we had to await almost ONE HOUR for our room. The excuse was "the hotel is full". However, two other couples before us, who were also waiting for their room, have gotten theirs 40 minutes before we have. This means either they needed 40 minutes to clean the room they gave us or they simply forgot to give us the room on time. In any case, it was very bad management by the hotel and in my opinion not acceptable for the price we paid (especially when you are tired and just want to get to the room). 2 - We booked with ocean view but got a room on the third floor with view to the electricity cables from the street with the ocean behind that. In my opinion, the third floor should be labeled as "partial ocean view", that would be fair for all guests who are excited about the ocean view (as I was when I booked). 3 - The caipirinha in the hotel bar was unfortunately very bad. We had it with the coupon for a free drink we got from the hotel as a compensation for our one hour waiting for the room. Unfortunately, this didn't pay off. 4 - The rooms are not very sound proof. You can hear a lot from the other rooms.

Dear Katharina Christine A., Thank you for taking the time to tell us about your experience at the Novotel Florianopolis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vanessa Munari Supervisora de Recepção Novotel Florianópolis

Very satisfied - excellent hospitality team

Customer review rating 4.3/5

Larissa Friends - 06/01/2020 Confirmed reviews ALL

My overall experience was very good, specially because of the attention to detail of the team. The only regard is the breakfast, since I had made previous observations due to the fact I am celiac (gluten intolerant) I expected something a little more accommodating to my needs, some of the employees from the kitchen were somewhat rude.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Uldenir Merlin General Manager

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