Novotel Florianópolis 4 stars

Customer review rating (ALL Rating) 4.6/5 2,267 reviews

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Description

Hotel extras

  • Two children up to 10 can stay in their parents' room free of charge.

  • Hotel opposite Totem Floripa

  • Hotel in Florianópolis with pool, gym, sauna and the Aya Spa with massage.

  • Four event rooms for lectures and coffee breaks, for up to 70 people.

  • 30-minute drive to the Hercílio Luz International Airport

Our accommodation(s)

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Hotel location

Novotel Florianópolis

Av. Rubens de Arruda Ramos, number 2034, Santa Catarina
88015701 Florianópolis
Brazil

GPS:-27.58621, -48.55044

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

SANTA CUCINA

Welcoming and comfortable restaurant! Breakfast is served every day. For those who want to enjoy its cuisine, we suggest the Executive Lunch, served Monday through Friday. 10% service fee applies.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  2,267 reviews

TripAdvisor Rating  4.0/5  1,606 reviews

Nice and comfortable

Customer review rating 4.5/5

Blanca M. Business - Confirmed reviews ALL

The hotel has a good location. I was surprised since there was not Coffee machine in the room, it could be a good improvement to add it. Also, the breakfast is very basic. In the other hand, I would like the thanks the receptionist who sent me the apologies for the situation I went through. I called the room service on Monday around 10:20 pm and even they confirmed my order, it was not prepared and I didn’t have dinner. When I called after 11:00, they just told me that there were some missing ingredients. They did not bother to reach me and explain the situation before they closed. However, next morning the receptionist was very kind - I want to send a Kuddos. Even that, I have enjoyed my stay, so we have extended the stay for one more night,

Dear Blanca Leonor M. Q., We very much appreciate your comments regarding your stay at the Novotel Florianopolis. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially with Carlos. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tainara Goulart Coordenadora de Hospitalidade Novotel Florianópolis

Customer review rating 4.5/5

Mario C. Families - Confirmed reviews ALL

Very nice, indeed

Dear Mario, We very much appreciate your comments regarding your stay at the Novotel Florianopolis. It is always a pleasure to receive positive feedback. I will share your comments with our team, in special with Miguel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tainara Goulart Coordenadora de Hospitalidade Novotel Florianópolis

Good Location

Customer review rating 3.5/5

H V. Couples - Confirmed reviews ALL

Enjoyed our stay but the light in the cupboard with the safe was on all night because the door didn’t shut properly

Dear Howard Raynor V., We very much appreciate your comments regarding your stay at the Novotel Florianopolis. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tainara Goulart Coordenadora de Hospitalidade Novotel Florianópolis

Great location

Customer review rating 4.0/5

Reza Z. Solo - Confirmed reviews ALL

Basic hotel,good value for money,not a good check in as I couldn't find my credit card I booked initially and staff weren't flexible with any other alternative options and suggested to me to find another hotel if I don't provide my credit card. This is the first time I faced such a demand as all my info was matched and I had 3 other credit cards for security deposit,room was already was paid . Finally I found my card inside my bag but was terrible check in. That ruined entire stay.

Dear Reza z., Thank you for taking the time to tell us about your experience at the Novotel Florianopolis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tainara Goulart Coordenadora de Hospitalidade Novotel Florianópolis

Estancia agradable

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

Fue excelente

Estimado Raul, Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, Tainara Goulart Coordenadora de Hospitalidade Novotel Florianópolis

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Other web-users rate our hotel

  • 646 reviews 9.3/10 Location
  • 922 reviews 8/10 Room
  • 1,022 reviews 8.7/10 Service
  • 29 reviews 7/10 WiFi
  • 607 reviews 7.7/10 Breakfast
  • 360 reviews 8.5/10 Cleanliness
  • 161 reviews 8/10 Vibe
  • 130 reviews 3.4/10 Value

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