Novotel Florianópolis Hotel 4 stars

the Hotel staff were very good and went out of their way to help us in all aspects of our longer than anticipated stay.

It was a pleasant stay. Service at the pool could be better. Staff at the restaurant managing room service shoul be more service oriented.

One night stay to meet friends. Loved the central location and nearby restsurants.

I checked in late at night, tired from a long journey. I was readily helped at the front desk and the check- in process was very quick. My room was ready, nice and spotless. The bed was comfortable, there was no noise from outside except for people along the hallways. The bathroom was nice, with a good shower. Breakfast was good, with fruits, juice, coffee and pastries available. The staff was very polite. Check out took only a few seconds.

The hotel is well located for a business trip. I arrived on Sunday and there was a bit of miscommunication around the room service, the opening hours of the restaurant. I guess it could have been a language problem. Apart from that, the staff was nice and the stay comfortable.

The hotel is in no way a 4-star, and the reviews are way overrated. Some of the staff were helpful but the amenities are mediocre. The reason for the 1 star is because the mattresses have no protective covers and are stained. You basically sleep on one flat sheet that comes off all night. Secondly,I was given a room that smelled bad and was missing a security latch on the door.

The hotel has an excellent location in downtown Florianapolis.

good breakfast and accomodations.

excelent in general( team , view, confort and localisation)

Working trip but staff was super friendly as usual from the reception to the restaurant. This is one of the best hotels I usually stay. Definitely recommend and definitely is an option when visiting Flripa when on vacations!

Thats be better as in past year

The standards at the Novotel are not great. Online check-in was pointless, the restaurant was closed 'because of a problem' which no one could explain, the bed sheets were ripped....overall not good

besides the great location, not too many good thing for the price charged. - First shower and we had to call maintenance to fix the shower head. There was more water splashing the bath roof than coming through the shower. - Telephone not functional and no instruction in the room on how to contact any hotel service. - although the walls in the room were very wide, there was no mirror visible. You would have to open the closet door to find one. - I am pretty sure the bedroom floor was not cleaned during the 5 days (4 nights) we stayed in the hotel because I could not walk without flip flops due to dust and sand in the bedroom. Not to mention a very small piece os leave that stayed just next to the entrance door all 5 days (4 nights) we stayed at the hotel. - Breakfast: cheese bread, bacon and sausages served cold!!!!! Did not even adventure trying the scrambled eggs... boring cakes that tasted as if made from the same bater. The mini breads looked good but they did not tasted fresh. But, the reception team was extremely friendly And helpful, making up for the Negative points.

Positive points: 1 - Comfortable bed 2 - Very good shower 3 - Very good internet 4 - The pool on the top of the building is great Negative points: 1 - We arrived just a few minutes before 2pm (official check-in time) but we had to await almost ONE HOUR for our room. The excuse was "the hotel is full". However, two other couples before us, who were also waiting for their room, have gotten theirs 40 minutes before we have. This means either they needed 40 minutes to clean the room they gave us or they simply forgot to give us the room on time. In any case, it was very bad management by the hotel and in my opinion not acceptable for the price we paid (especially when you are tired and just want to get to the room). 2 - We booked with ocean view but got a room on the third floor with view to the electricity cables from the street with the ocean behind that. In my opinion, the third floor should be labeled as "partial ocean view", that would be fair for all guests who are excited about the ocean view (as I was when I booked). 3 - The caipirinha in the hotel bar was unfortunately very bad. We had it with the coupon for a free drink we got from the hotel as a compensation for our one hour waiting for the room. Unfortunately, this didn't pay off. 4 - The rooms are not very sound proof. You can hear a lot from the other rooms.

My overall experience was very good, specially because of the attention to detail of the team. The only regard is the breakfast, since I had made previous observations due to the fact I am celiac (gluten intolerant) I expected something a little more accommodating to my needs, some of the employees from the kitchen were somewhat rude.