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Mercure Florianopolis Convention Hotel 4 stars

TripAdvisor rating 4.0/5 1,333 reviews
Mercure Florianopolis Convention Hotel
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Hotel extras

  • Prime location, near the main beaches, shopping centers, universities and government buildings

  • Events center room with capacity for up to 800people at once.

  • Bar and restaurant serving international cuisine.

  • Web corner and free WIFI throughout the hotel.

  • Covered heated pool.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundromat
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Sauna
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Conventions hotel

Hotel location

Mercure Florianopolis Convention Hotel

R. Admar Gonzaga 600
Itacorubi
.
88034000
florianopolis
brazil

Tel: +554832311700

Fax: (+55)48/32311717

Contact email

Check-in from 12h00

Check out up to 12h00

  • TRANSOL :   330 TERMINAL DO CENTRO

  • By plane

    Hercilio Luz At 15km / 9.32 miles

GPS :-27.578308, -48.509514

Our accommodations

equipped with Internet, WIFI, cable TV, minibar, microwave, shaving mirror, hairdryer, central air conditioning and 24-hour room service. We have apartments for those with reduced mobility and for non-smokers.

Deluxe Suite with King Size bed

  • Max. number of persons: 2
  • Area: From 29m²
  • Coffee/tea making facilities
  • Satellite/cable colour TV

  • Max. number of persons: 3
  • Area: From 21m²

  • Max. number of persons: 3
  • Area: From 21m²

Standard Apartment with double bed

  • Max. number of persons: 3
  • Area: From 21m²
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

Standard apartment with twin beds

  • Max. number of persons: 3
  • Area: From 21m²
  • Satellite/cable colour TV

Upper apartment, 1 double bed (Queen), 1 sofa bed for child under age of 9

  • Max. number of persons: 3
  • Area: From 25m²
  • Satellite/cable colour TV

Our restaurants and bars

BELLA LUNA RESTAURANTE

Type of cuisine: International

Contemporary menu, with hints of international, national and local cuisine, pleasing even the most discerning palates. A gastronomic experience at lunch or dinner. Unique spaces, comprehensive structure and knowledgeable professionals.

Lunch

06:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BELLA LUNA BAR

Photo non contractuelle / Strictly non binding

A relaxed atmosphere, serving drinks and aperitifs.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 198 m²

  • Maximum capacity: 240 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Mercure Florianopolis Convention Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

9,851 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,333 reviews

Great service, clean rooms, well located hotel, nice food at the restaurant

Customer review rating 4.3/5

Amaia Business - 30/11/2019 Confirmed reviews ALL

Great service, clean rooms, well located hotel, nice food at the restaurant

I didn´t have any problem.

Customer review rating 4.3/5

Anonymous Business - 26/11/2019 Confirmed reviews ALL

Despite of the time to front desk team find my booking (from Tour house), everything was ok.

Ok

Customer review rating 4.3/5

Guilherme Business - 14/11/2019 Confirmed reviews ALL

The stay was quite ok, but I requested many times and to many people (booking, check in and check out) to not use the stay for the le club, because I was already checked in on another Accor (Novotel Itajaí), but it was useless. They registered and caused me a lot of problems to get my points in the Novotel (30 days stay), had to split in two stays and I didn't get as much points as I expected.

Dear Mr. Guilherme B., good morning Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Convention Hotel. I am sorry that your experience did not meet your expectations At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Florianópolis Convention Team | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Excelente!!!

Customer review rating 4.3/5

Eduardo B. Couples - 05/11/2019 Confirmed reviews ALL

Foi simplesmente gratificante hospedar no mercure. Equipe nota 10...

Customer review rating 4.3/5

Anonymous Business - 18/10/2019 Confirmed reviews ALL

the room was recently reformed, wich is nice, but the hotel is still on reconstruction and the dust and noise is annoying. It could have some place that you can work/stay meanwhile. Other thing: in my room, there was a leak of water from the shower going through the floor, so it started to smell bad. Besides that, I put the "No disturb" sign and one of the guys rang the bell to ask me anything about the minibar, not respecting the sign.

The hotel room need an urgent renovation

Customer review rating 4.3/5

Humberto A. Business - 17/10/2019 Confirmed reviews ALL

The room need an urgent renovation

Clean, fast checkout and check-in

Customer review rating 4.3/5

John D. Business - 02/10/2019 Confirmed reviews ALL

Very nice. I only slept and left, but the team was very polite.

Nice place nice stay

Customer review rating 4.3/5

Francesco Business - 09/09/2019 Confirmed reviews ALL

Nice hotel, nice room, the restaurant was good with huge meal

Dear Francesco S., good afternoon We very much appreciate your comments regarding your stay at the Mercure Florianopolis Convention Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Florianópolis Convention Team | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

bad WIFI

Customer review rating 4.3/5

Jon T. C. Business - 03/09/2019 Confirmed reviews ALL

As always, I enjoy staying at Mercure Convention Center. But this week's trip was difficult because your WIFI did not work well, and nightly I had to be working in my room.

.

Customer review rating 4.3/5

Gilmar M. Business - 26/08/2019 Confirmed reviews ALL

ok.

Desappoint experience at Mercure Florianopolis

Customer review rating 4.3/5

Anonymous Business - 26/08/2019 Confirmed reviews ALL

I've been hosted at Mercure in the last week. As I was in a business travel, I had to use WiFi a lot. I was really suprised that in my first night on the room that I had no estable connections. I wasn't able event to send whatsapp messages using the WiFi connection due signal issues. As I spoke with the reception, they told me that that's the normal behaviour of the WiFi and also that cables were not allowed. So, to solve my problem I had to stay at the Company I was working for a few more hours everyday. I'm a regular traveler, so other thing that really disappointed me in Mercure, was the shower. If I tried to turn the water on first and them tried to get into the shower, the water pressure was so high and the shower pointed to front, that the water would escape from the box and wash all the bathroom. In the other hand, the bed was really confortable and the breakfast was fine.

Dear Ramon Aguiar C., good afternoon Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Convention Hotel. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Florianópolis Convention Team | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Worst internet ever, extremely cold room and poor heater

Customer review rating 4.3/5

Leonardo Business - 18/08/2019 Confirmed reviews ALL

Usually, Mercure is a OK option. However, my last stay was terrible. Worst internet ever, extremely cold room and poor heater. Would never come back.

Dear Mr. Leonardo V., good morning Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Convention Hotel. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Florianópolis Convention Team | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Very dirty

Customer review rating 4.3/5

Adriano M. Couples - 08/08/2019 Confirmed reviews ALL

The locations is perfect , coffee is great, workers are okay but the room was so dirty .. I have some photos to prove it .

Dear Adriano M., Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Convention Hotel. I am sorry that your experience did not meet your expectations; At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Florianópolis Convention GTeam | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Good breakfast, bad internet

Customer review rating 4.3/5

Cláudio Business - 03/08/2019 Confirmed reviews ALL

The Room was good, the breakfast was great. But the internet was awfull.

Too noisy

Customer review rating 4.3/5

Jose V. D. P. J. Business - 26/07/2019 Confirmed reviews ALL

Your hotel is too noisy. I could listen to everything that other guests were talking and I could listen to everything that was happening in the hall. Also, the bed gave me back pain and the food was too expensive. I really didn't like your services. I'm sorry.

Dear Jose Dal Pra J., We appreciate your commentaries which have a great value. We are sorry for any inconvenience we may have caused and we will share with the departments so that we can improve in our service. We hope to have a new opportunity to offer our best service that all our guests deserve. Best regards Att, Equipe Mercure Florianópolis Convention | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Staff was incredibly friendly. Breakfast was pretty nice! Great experience.

Customer review rating 4.3/5

Danilo I. Couples - 26/06/2019 Confirmed reviews ALL

We stayed for two days so that we can race the Floripa Half marathon! Breakfast was served at 4:45 am on the race day and this was fantastic. We just missed a bit of attention to room cleaning. The room hasn’t been cleaned during our stay.

Dear Danilo I. S., good afternoon We very much appreciate your comments regarding your stay at the Mercure Florianopolis Convention Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We thank you for your notes about cleaning, an item that we will improve in the next stay Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Florianópolis Convention Team | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Excelente

Customer review rating 4.3/5

Eduardo Couples - 24/06/2019 Confirmed reviews ALL

Excelente estadia.

Prezado Paulo Eduardo M., bom dia. Agradecemos pela sua avaliação, estaremos atentos aos itens apontados, para que desta maneira possamos melhorar os nossos serviços. Esperamos ter o prazer de recebê-lo novamente em sua próxima visita a Floripa. Sinceramente, Equipe Mercure Florianópolis Convention. | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Very nice

Customer review rating 4.3/5

J Business - 25/05/2019 Confirmed reviews ALL

It was nice, only had a problem because values given to me were confusing. Despite asking many times, I received the value of one night as being for two nights. Didn’t insist more because at reception they said I was mistaken, even when I showed the email that proved the value passed on to me was different of what was being charged.

Dear Julia Carolina Esteves De F., good afternoon We very much appreciate your comments regarding your stay at the Mercure Florianopolis Convention Hotel. It is always a pleasure to receive eedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Florianópolis Convention Team | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Mrs

Customer review rating 4.3/5

Katherine B. Couples - 07/05/2019 Confirmed reviews ALL

Great

Dear Katherine , good morning We very much appreciate your comments regarding your stay at the Mercure Florianopolis Convention Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Florianópolis Convention Team | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |
Customer review rating 4.3/5

Carol Business - 29/03/2019 Confirmed reviews ALL

Average hotel. Mattress was not very comfortable. Breakfast buffet did not offer much variety.

Dear Carol L. P., good afternoon, Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Convention Hotel. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Florianópolis Convention Team | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |
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