Mercure Florianópolis 4 stars

Customer review rating (ALL Rating) 4.0/5 2,162 reviews

Mercure Florianópolis - Image 1
Mercure Florianópolis - Image 2
Mercure Florianópolis - Image 3
Mercure Florianópolis - Image 4

Description

ALLSAFE approved hotel

Hotel extras

  • Relax in a Florianópolis hotel with heated pool and gym

  • The events hall can accommodate up to 900 people

  • We are a pet friendly hotel

  • Children up to 12 years of age stay free of charge

  • 24 minutes by car to Hercilio Luz International Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

Mercure Florianópolis

R. Admar Gonzaga 600, Itacorubi
88034000 FLORIANOPOLIS
Brazil

GPS:-27.578308, -48.509514

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

GARAPUVU CAFÉ

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  2,162 reviews

TripAdvisor Rating  4.0/5  1,426 reviews

"Boa estadia

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

expectatica atendida

Prezado Sr. Flavio H., Agradecemos muito pelo tempo dedicado, seus comentários e resultado da sua pesquisa referente a sua hospedagem no Mercure Florianópolis. Iremos compartilhar com a nossa equipe. Temos certeza de que este feedback servirá como incentivo no nosso objetivo de aprimorar continuamente a qualidade de nossos serviços. Obrigado mais uma vez por compartilhar a sua experiência e esperamos recebê-lo novamente no Mercure Florianópolis. Atenciosamente, Equipe Mercure Florianópolis | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Good cost benefit

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Good cost benefit

Prezado Sr. Jonas P., Agradecemos muito pelo tempo dedicado na realização da pesquisa referente a sua hospedagem no Mercure Florianópolis. Compartilhamos o resultado da sua pesquisa com a nossa equipe para assim buscarmos evoluirmos nos pontos citados e que não atenderam a sua total satisfação, conforme buscamos intensamente aos nossos Hóspedes. Temos certeza de que este feedback servirá como incentivo no nosso objetivo de aprimorar continuamente a qualidade de nossos serviços. Obrigado mais uma vez por compartilhar a sua experiência e esperamos recebê-lo novamente no Mercure Florianópolis, na certeza de uma melhor estada. Atenciosamente, Equipe Mercure Florianópolis | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Worderfull

Customer review rating 5.0/5

Alessander S. Business - Confirmed reviews ALL

Worderfull experience !

Dear Alessander S. Theophilo, We very much appreciate your comments regarding your stay at the Mercure Florianópolis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Florianópolis | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Very poor in every sense

Customer review rating 0.5/5

Gary Families - Confirmed reviews ALL

As a gold member of Accor, zero mention of it at check-in, even had to ask for welcome drink voucher… First room had very bad smoke smell in it, so had to change, second room smell was just old and damp. Bed sheets do not fit fully so sat on mattress only, very basic. Bathroom dark, door on the inside smashed and broken. No upgrade even entertained, I asked as gold, no was the firm answer back. This really is not a mercure as we know it, please avoid, we changed to Novotel next day, so much better, they know how to treat loyal Accor members.

Dear SEBASTIAN WILLIAN D., Thank you for taking the time to tell us about your experience at the Mercure Florianópolis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Florianópolis | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Business hotel with unexpectedly poor service

Customer review rating 1.5/5

Jose D. J. Business - Confirmed reviews ALL

I arrived at midnight on my first night and was put on a room with a defective air conditioner and was moved to another room after quite some time, losing part of my night because of poor maintenance. O the second night, I decided to request food to the room service (which closes at 11PM). Although it was 10:55PM the person that picked up the phone said that the kitchen was closing and that they could do something quick, like an omelete. I asked why they couldn't serve a dish from the menu and she said that they were already preparing to leave. I was attended by some polite staff, but these two events shouldn't happen on a Mercure Hotel.

Prezado Sr. José Dantas J., Agradecemos muito pelo tempo dedicado na realização da pesquisa referente a sua hospedagem no Mercure Florianópolis. Compartilhamos os seus comentários com a nossa equipe para assim buscarmos evoluirmos nos pontos citados e que não atenderam a sua total satisfação, conforme buscamos intensamente aos nossos Hóspedes. Temos certeza de que este feedback servirá como incentivo no nosso objetivo de aprimorar continuamente a qualidade de nossos serviços. Obrigado mais uma vez por compartilhar a sua experiência e esperamos recebê-lo novamente no Mercure Florianópolis, na certeza de uma melhor estada. Venha conosco! Associe-se e desfrute de todas comodidades e vantagens que só os membros do Accor Live Limitless podem viver e aproveitar! https://all.accor.com/loyalty-program/reasonstojoin/index.pt-br.shtml Atenciosamente, Equipe Mercure Florianópolis | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

In partnership with TripAdvisor

Other web-users rate our hotel

  • 350 reviews 8.2/10 Location
  • 991 reviews 4.9/10 Room
  • 824 reviews 6/10 Service
  • 61 reviews 2/10 WiFi
  • 427 reviews 7.5/10 Breakfast
  • 378 reviews 4.8/10 Cleanliness
  • 245 reviews 2.8/10 Vibe
  • 225 reviews 3.9/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Florianopolis