Mercure Florianópolis 4 stars

Customer review rating (ALL Rating) 4.2/5 2,898 reviews

Mercure Florianópolis - Image 1
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Description

Hotel extras

  • Relax in a Florianópolis hotel with heated pool and gym

  • The events hall can accommodate up to 900 people

  • We are a pet friendly hotel

  • Children up to 12 years of age stay free of charge

  • 24 minutes by car to Hercilio Luz International Airport

Our accommodation(s)

Hotel location

Mercure Florianópolis

R. Admar Gonzaga 600, Itacorubi
88034000 FLORIANOPOLIS
Brazil

GPS:-27.57834, -48.50969

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GARAPUVU CAFÉ

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,898 reviews

TripAdvisor Rating  3.9/5  1,446 reviews

Customer review rating 2.5/5

Marcia D. O. Families - Confirmed reviews ALL

Muito ruim.

Customer review rating 1.0/5

Julieta H. S. Families - Confirmed reviews ALL

We arrived at Mercure Itacorubi Florianopolis around 10:30pm from Sao Paulo. My room was completely outdated. Heating was not working at all. Room was very cold. Our fridge didn’t have any beverages or water (EMPTY). I asked my 13 years old child (who doesn’t Speak Portuguese well) to go downstairs and ask the receptionist to get water as my mother had to take her medicine. First, they told my kid that we had drinks available in the fridge. I told him the fridge is empty. My kid went back to the front desk and this time they told my kid to walk to the gas station to buy water if he wanted. REALLY??? Making a 13 years old kid walk on the street at 11:30pm by himself in Brazil????? This is how a MERCURE HOTEL treat clients???? This is COMPLETELY UNACCEPTABLE.

Customer review rating 3.5/5

Heweson R. D. S. Business - Confirmed reviews ALL

Com relação ao serviço de quarto OK, a comida Perfeita como Sempre. Atendimento Geral: Bom.

Customer review rating 2.5/5

Sandro W. Business - Confirmed reviews ALL

Gostaria de deixar um feedback referente à minha hospedagem. O quarto estava muito bem organizado e limpo, o que é um ponto bastante positivo. No entanto, tive alguns problemas durante minha estadia: Fiquei duas noites sem água quente no chuveiro. Informei a recepção sobre o problema, mas até o momento não obtive nenhum retorno. A maçaneta de regulagem do chuveiro também apresentou problema, caindo sempre que eu tentava ajustar a temperatura da água. A grade do sistema de exaustão do banheiro está visivelmente suja e precisa de limpeza. Espero que essas observações possam contribuir para a melhoria da experiência dos próximos hóspedes.

Customer review rating 3.5/5

Audrei A. Business - Confirmed reviews ALL

Boa estadia, apesar de um banheiro com certa problemática no vaso

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Other web-users rate our hotel

  • 423 reviews 8.3/10 Location
  • 1,127 reviews 5.2/10 Room
  • 1,062 reviews 7.7/10 Service
  • 48 reviews 2.6/10 WiFi
  • 552 reviews 5.2/10 Cleanliness
  • 535 reviews 7.6/10 Breakfast
  • 208 reviews 3.4/10 Value
  • 50 reviews 2.7/10 Wellness Area

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