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Mercure Florianópolis 4 stars

Customer review rating (ALL Rating) 4.3/5 11,592 reviews

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Mercure Florianópolis
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+ 18 Services

Hotel extras

  • Prime location, near the main beaches, shopping centers, universities and government buildings

  • The events hall can accommodate up to 900 people

  • Bar and restaurant serving international cuisine.

  • Web corner and free WIFI throughout the hotel.

  • Covered heated pool.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Florianópolis

R. Admar Gonzaga 600
Itacorubi
.
88034000 florianopolis
brazil

Tel: +554832311700

Check-in from 14h00

Check out up to 12h00

  • TRANSOL:  330 TERMINAL DO CENTRO

  • By plane

    Hercilio Luz At 15km / 9.32 miles

GPS:-27.578308, -48.509514

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

GARAPUVU CAFÉ Non contractual photo

Our accommodation(s)

Oh, the pleasure of feeling at home when away from home! The hotel is comprised of 175 apartments, divided into four categories: Standard, Superior, Executive, and Deluxe Suite. equipped with Internet, WIFI, cable TV, minibar, microwave, shaving mirror, hairdryer, central air conditioning and 24-hour room service. We have apartments for those with reduced mobility and for non-smokers.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 177 m²

  • Maximum capacity: 240 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Mercure Florianópolis

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

11,592 reviews

TripAdvisor Rating 4.0/5

1,392 reviews

Good stay

Customer review rating 3.5/5

Rafael P. Business - 16/12/2021 Confirmed reviews ALL

The hotel was good, but the air conditioning on my room was not working

Good stay

Customer review rating 4.0/5

Bruno S. Couples - 06/12/2021 Confirmed reviews ALL

Overall, it was a good stay. The hotel is well located, employees are very nice and attentive. Have stayed on one of the renewed rooms, but some details leaves a bad impression. The safe at the room does not have a door, there was no hair dryer and some minor things were requiring a fix, such as the shower glass door. Room service was also a disappointment, not replacing the bath items, not emptying all trash cans and not cleaning very well. I do think that the problem is that there was not staff enough to cover all the hotel. TV was also a problem, with small number of channels, and bad image quality, related to the signal and not the TV itself. Even being a gold member, I just got the welcome drink for myself and not for my wife. No welcome amenity was left in the room, as usual for gold members. The restaurant is a good point, with a very diverse menu, high quality options and good service, in room and at the restaurant. The breakfast also was very nice and good.

Prezado Sr. Bruno S., Agradecemos muito pelo tempo dedicado na realização da pesquisa referente a sua hospedagem no Mercure Florianópolis. Iremos compartilhar com a nossa equipe e assim buscarmos evoluirmos nos pontos citados e que não atenderam a sua total satisfação, conforme buscamos intensamente aos nossos Hóspedes. Temos certeza de que este feedback servirá como incentivo no nosso objetivo de aprimorar continuamente a qualidade de nossos serviços. Obrigado mais uma vez por compartilhar a sua experiência e esperamos recebê-lo novamente no Mercure Florianópolis, na certeza de uma melhor estada. Atenciosamente, Equipe Mercure Florianópolis | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Good stay

Customer review rating 4.0/5

Alberto A. Business - 26/11/2021 Confirmed reviews ALL

Good breakfast!

Prezado Sr. Alberto A., Agradecemos muito pelo tempo dedicado, seus comentários e resultado da sua pesquisa referente a sua hospedagem no Mercure Florianópolis. Iremos compartilhar com a nossa equipe. Temos certeza de que este feedback servirá como incentivo no nosso objetivo de aprimorar continuamente a qualidade de nossos serviços. Obrigado mais uma vez por compartilhar a sua experiência e esperamos recebê-lo novamente no Mercure Florianópolis. Atenciosamente, Equipe Mercure Florianópolis | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Incredible staff and location.

Customer review rating 5.0/5

Nayara L. Families - 23/11/2021 Confirmed reviews ALL

Surely it was one of the best places to stay, near everything, the location helps you to know the entire island by car in few minutes.

Prezada Sra. Nayara L., Agradecemos muito pelo tempo dedicado e resultado da sua pesquisa referente a sua hospedagem no Mercure Florianópolis. Iremos compartilhar com a nossa equipe. Temos certeza de que este feedback servirá como incentivo no nosso objetivo de aprimorar continuamente a qualidade de nossos serviços. Obrigado mais uma vez por compartilhar a sua experiência e esperamos recebê-lo novamente no Mercure Florianópolis. Atenciosamente,

Good stay

Customer review rating 5.0/5

Paula Families - 23/11/2021 Confirmed reviews ALL

Everything was great

Prezado Sr. Ivocir L., Agradecemos muito pelo resultado da sua pesquisa referente a sua hospedagem no Mercure Florianópolis. Iremos compartilhar com a nossa equipe. Tenho certeza de que este feedback servirá como incentivo no nosso objetivo de aprimorar continuamente a qualidade de nossos serviços. Obrigado mais uma vez por compartilhar a sua experiência e esperamos recebê-lo novamente no Mercure Florianópolis. Atenciosamente, Equipe Mercure Florianópolis

Hotel is awesome

Customer review rating 4.5/5

Jo K. Families - 16/11/2021 Confirmed reviews ALL

Hotel is awesome.

Dear Mr. Jo K., We Kindly thank you for your comment following your stay at Mercure Florianópolis. We will not fail to share it with our entire team. Your satisfaction is the best reward for our employees who work daily to provide impeccable service. In anticipation of receiving you again, please accept our best regards. Best Regards, Mercure Florianópolis Team | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Great stay

Customer review rating 5.0/5

Phyllis F. L. Business - 20/09/2021 Confirmed reviews ALL

All the staff at the reception desk and at the Garapavu Cafe were helpful and attentive to our needs.

Dear Phyllis Francene L., We very much appreciate your comments regarding your stay at the Mercure Florianópolis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Florianópolis Convention Team | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

No room service, poor condition and noisy

Customer review rating 1.5/5

Guilherme H. Business - 18/09/2021 Confirmed reviews ALL

The “no cleaning” policy is a joke. The room was in a very poor condition. Shower dropping, box didn’t close and it happened a noisy party until 1am. A big joke.

Wonderful Staff!

Customer review rating 4.5/5

Christine U. Friends - 18/09/2021 Confirmed reviews ALL

The rooms were clean and comfortable and the staff was more than helpful. Not speaking the native language can be difficult sometimes but it was not here. The breakfast included was also quite wonderful

Dear Christine E., We very much appreciate your comments regarding your stay at the Mercure Florianópolis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Florianópolis Team. | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Comfortable

Customer review rating 5.0/5

Flavia M. Business - 15/09/2021 Confirmed reviews ALL

.

Dear Flavia D., good morning We very much appreciate your comments regarding your stay at the Mercure Florianópolis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Florianópolis Team | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

My stay

TripAdvisor rating 5.0/5

smithstuartj 12/03/2020 TripAdvisor review

Only problem was that there were 2 of us staying in the room but only 1 cup and only 1 coffee sachet. Otherwise service and facilities excellent. Great stay, will use you again soon. Happy with everything.

Dear Smith Stuart Jr. Many thanks for your positive review! We are delighted to hear that you had a great experience at Mercure. Florianópolis Convention. We will be attentive to your notes on the replacement and the quantity of items in your room, to improve this service provided We look forward to having the privilege of welcoming you back to our hotel soon! Kind regards Mercure Florianopolis Convention Team.

Very Good

TripAdvisor rating 4.0/5

paulokamikihara Friends getaway - 18/03/2019 TripAdvisor review

The acomodation, local and cleaness were excelent. It was the first time we stayed at this hotel in Florianopolis. The weather was sunny. Need to be improve is the reception (check in and check out), be more kinldy and efficient.

Dear Paulo, Many thanks for your positive review! We are delighted to hear that you had a great experience at Mercure Florianópolis Convention. We look forward to having the privilege of welcoming you back to our hotel soon! Kind regards! Mercure Florianópolis Convention

Good hotel por bussines travel

TripAdvisor rating 3.0/5

edgardom251 Couples - 16/11/2017 TripAdvisor review

Well located, everything is ok. Ideal for business trip. I would not book it if it was for vacations looking for sun and beach. The best thing for a'qui who stays is to rent a car. Maybe - for many people - in the middle of summer you need air conditioning that you do not have.

Dear Mr. Edgar, Thank you for choosing to stay at the Mercure Florianópolis Convention and we are pleased to know that you were satisfied with your overall experience. We are also glad to know that you will be returning to stay with us during your next visit to Floripa. Kind Regards, Mercure Florianópolis Convention Team

Holiday's trip

TripAdvisor rating 4.0/5

Adriane P Couples - 21/06/2017 TripAdvisor review

Value for money! Good breakfast and hated swimming pool! There is a good gym to work out. in the hotel . There is a safe box in the room. There are gas station with drugstore and food nearby the hotel.

Dear Guest, Many thanks for your positive review! We are delighted to hear that you had a great experience at Mercure Florianópolis Convention. We look forward to having the privilege of welcoming you back to our hotel soon! Kind regards Mercure Florianópolis Convention Team

Good place to stay

TripAdvisor rating 5.0/5

Leana C Friends getaway - 12/05/2017 TripAdvisor review

I had a great time at Mercure Florianopolis Convention. Staff were very kind and helped me with my earlier check in and my wifi problem. They even searched for a new room where I could work without any problem with wifi. It was very good and I have nothing to complain about it.

Dear Leana Thank you for choosing to stay at the Mercure Florianópolis Convention and we are pleased to know that you were satisfied with your overall experience. We are also glad to know that you will be returning to stay with us during your next visit to Floripa. Kind regards, Mercure Flp Convention Crew

Voyage

TripAdvisor rating 5.0/5

176guilhermes Family - 19/04/2017 TripAdvisor review

It's my second time in the Mercure Itacurubi. I liked all the services from this hotel, the rooms were cleaned when we arrive and got a good reception from hotel staff. The breakfast was diverse and very tasty

Dear Guilherme Thank you for choosing to stay at the Mercure Florianópolis Convention and we are pleased to know that you were satisfied with your overall experience. We are also glad to know that you will be returning to stay with us during your next visit to Floripa. Kind regards, Quality Services

Good !

TripAdvisor rating 3.0/5

ArturCezar Couples - 23/11/2016 TripAdvisor review

Old towels in the room. The value is not compatible with the quality of the clothes in the room. The service (people) was very good. The location is not so good if you need to go to the downtown. The TV is not digital.

Dear Guest Thank you for choosing to stay at the Mercure Florianópolis Convention and we are pleased to know that you were satisfied with your overall experience. We are also glad to know that you will be returning to stay with us during your next visit to Floripa. Kind regards, Quality Services

A nice place to stay in Floripa.

TripAdvisor rating 4.0/5

lcnaval Couples - 16/02/2016 TripAdvisor review

Well located, good services and warmful employees. There is a quite nice and warm swimming pool and a very well equipped gym. The restaurant is a must and the room service is quick and the meals I asked were delicious.

Dear Guest, Thank you for choosing to stay at the Mercure Florianópolis Convention and we are pleased to know that you were satisfied with your overall experience. We are also glad to know that you will be returning to stay with us during your next visit to Floripa. Kind regards, Quality Services

My stay in Floripa

TripAdvisor rating 4.0/5

uilsonm Family - 29/12/2015 TripAdvisor review

It was very a very good stay with my Family in Florianópolis. The hotel is well located, near Lagoa da Conceição, and services were fine. Next time when I go "Floripa", I will stay at Mercure Convention again.

Review Mercure Florianopolis Convention Hotel

TripAdvisor rating 5.0/5

Luiz1965 Couples - 24/09/2015 TripAdvisor review

Mercure Florianopolis Convention Hotel was, overall, a great place to stay. All facilities (including room-related infrastructure) worked well. Gentle and polite Teams provided timely and quality services. Good cost (price) x benefit relation. Areas for improvement: "a la carte" menu options very expensive in general (frigobar and Restaurant); parking charged apart (could be, at least, partly absorbed by Hotel).

Agradecemos muito por compartilhar sua experiência pelo Trip Advisor sobre sua estada no Mercure Florianópolis Convention. São relatos como os que você nos enviou que nos permitem fazer sempre o possível para afinarmos a sintonia com nossos clientes. Esperamos recebê-lo novamente em breve! Sinceramente, Equipe Mercure Florianópolis Convention

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