Mercure Florianópolis 4 stars

Customer review rating (ALL Rating) 4.1/5 2,344 reviews

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Description

Hotel extras

  • Relax in a Florianópolis hotel with heated pool and gym

  • The events hall can accommodate up to 900 people

  • We are a pet friendly hotel

  • Children up to 12 years of age stay free of charge

  • 24 minutes by car to Hercilio Luz International Airport

Our accommodation(s)

Hotel location

Mercure Florianópolis

R. Admar Gonzaga 600, Itacorubi
88034000 FLORIANOPOLIS
Brazil

GPS:-27.57834, -48.50969

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GARAPUVU CAFÉ

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,344 reviews

TripAdvisor Rating  4.0/5  1,437 reviews

A pleasant stay.

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

Very attentive and friendly staff, clean and pleasant rooms; good breakfast. My room had no electric kettle for tea or coffee. Sometimes there was only one elevator operating. Otherwise, all was good.

Dear Andrew George S., We very much appreciate your comments regarding your stay at the Mercure Florianópolis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Florianópolis | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

The stay was ok. But there was a constant noise of flowing water apparentely coming from the pipes over the bathroom ceiling.

Prezado Leandro B., Agradecemos muito pelo tempo dedicado na realização da pesquisa referente a sua hospedagem no Mercure Florianópolis. Compartilhamos os seus comentários com a nossa equipe para assim buscarmos evoluirmos nos pontos citados e que não atenderam a sua total satisfação, conforme buscamos intensamente aos nossos Hóspedes. Temos certeza de que este feedback servirá como incentivo no nosso objetivo de aprimorar continuamente a qualidade de nossos serviços. Obrigado mais uma vez por compartilhar a sua experiência e esperamos recebê-lo novamente no Mercure Florianópolis, na certeza de uma melhor estada. Venha conosco! Associe-se e desfrute de todas comodidades e vantagens que só os membros do Accor Live Limitless podem viver e aproveitar! https://all.accor.com/loyalty-program/reasonstojoin/index.pt-br.shtml Atenciosamente, Equipe Mercure Florianópolis | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Top

Customer review rating 4.5/5

Cristina Business - Confirmed reviews ALL

Show de bola

Prezada Cristina D., Agradecemos muito pelo tempo dedicado, seus comentários e resultado da sua pesquisa referente a sua hospedagem no Mercure Florianópolis. Iremos compartilhar com a nossa equipe. Temos certeza de que este feedback servirá como incentivo no nosso objetivo de aprimorar continuamente a qualidade de nossos serviços. Obrigado mais uma vez por compartilhar a sua experiência e esperamos recebê-la novamente no Mercure Florianópolis. Venha conosco! Associe-se e desfrute de todas comodidades e vantagens que só os membros do Accor Live Limitless podem viver e aproveitar! https://all.accor.com/loyalty-program/reasonstojoin/index.pt-br.shtml Atenciosamente, Equipe Mercure Florianópolis | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Needs lots of improvements.

Customer review rating 1.5/5

Rainer F. Families - Confirmed reviews ALL

It starts with the arrival. There was no valet for parking cars, and there wasn't a bell boy to help with our luggage, so someone from the reception had to help. This was a major disappointment with one child and one infant, especially after approximately 7 hours of driving. The check-in was fairly easy, so no problems there. The room was just ok, nothing special about it. But the equipment had issues. The TV is old, so no access to streaming. The shower was terrible, it reminded us of a waterfall and of course, the bathroom was all wet after taking showers. The only good thing about it was the temperature. The bed was fairly small, and the AC was cold only, so we didn't have the chance to turn on the heater to make the room warmer for our children to sleep. My wife and I have worked in hotels for many years, and in the past 6 months, we stayed in 5 hotels in Florianópolis, and this was by far the worst experience we had. If the hotel wants to compete in one of the best tourist destinations in Brazil, it needs to improve almost everything!

Prezado Rainer F., Agradecemos muito pelo tempo dedicado e seus importantes comentários na realização da pesquisa referente a sua hospedagem no Mercure Florianópolis. Compartilhamos os seus comentários com a nossa equipe para assim buscarmos evoluirmos nos pontos citados e que não atenderam a sua total satisfação, conforme buscamos intensamente aos nossos Hóspedes. Temos certeza de que este feedback servirá como incentivo no nosso objetivo de aprimorar continuamente a qualidade de nossos serviços. Obrigado mais uma vez por compartilhar a sua experiência e esperamos recebê-lo novamente no Mercure Florianópolis, na certeza de uma melhor estada. Venha conosco! Associe-se e desfrute de todas comodidades e vantagens que só os membros do Accor Live Limitless podem viver e aproveitar! https://all.accor.com/loyalty-program/reasonstojoin/index.pt-br.shtml Atenciosamente, Equipe Mercure Florianópolis | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Good stay

Customer review rating 4.0/5

Dan Families - Confirmed reviews ALL

Comfortable beds and the breakfast are delicious.

Prezado Danmer M., Agradecemos muito pelo tempo dedicado, seus comentários e resultado da sua pesquisa referente a sua hospedagem no Mercure Florianópolis. Iremos compartilhar com a nossa equipe. Temos certeza de que este feedback servirá como incentivo no nosso objetivo de aprimorar continuamente a qualidade de nossos serviços. Obrigado mais uma vez por compartilhar a sua experiência e esperamos recebê-lo novamente no Mercure Florianópolis. Atenciosamente, Equipe Mercure Florianópolis | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

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