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Mercure Florianopolis Convention Hotel 4 stars

Customer review rating 4.3/5 10,715 reviews

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Mercure Florianopolis Convention Hotel
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+ 18 Services

Hotel extras

  • Prime location, near the main beaches, shopping centers, universities and government buildings

  • Events center room with capacity for up to 800people at once.

  • Bar and restaurant serving international cuisine.

  • Web corner and free WIFI throughout the hotel.

  • Covered heated pool.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Sauna
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • Room service
Business services
  • 6 Meeting room(s)
  • Conventions hotel
Information message

Hotel location

Mercure Florianopolis Convention Hotel

R. Admar Gonzaga 600
Itacorubi
.
88034000 florianopolis
brazil

Tel: +554832311700

Check-in from 14h00

Check out up to 12h00

  • TRANSOL :  330 TERMINAL DO CENTRO

  • By plane

    Hercilio Luz At 15km / 9.32 miles

GPS :-27.578308, -48.509514

Our accommodation(s)

equipped with Internet, WIFI, cable TV, minibar, microwave, shaving mirror, hairdryer, central air conditioning and 24-hour room service. We have apartments for those with reduced mobility and for non-smokers.

Deluxe Suite with King Size bed

  • Max. number of persons: 2
  • Area: From 29 m² / 312 sq ft
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Executive apartment with two single beds, upper floor, modern design.

  • Max. number of persons: 3
  • Area: From 21 m² / 226 sq ft
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Executive apartment with a queen size bed, upper floor, modern design.

  • Max. number of persons: 3
  • Area: From 21 m² / 226 sq ft

Room Office - Apartment without bed adapted as an officeNon contractual photo

  • Max. number of persons: 2
  • Area: From 21 m² / 226 sq ft
Rooms

Our restaurants and bars

BELLA LUNA RESTAURANTE

Type of cuisine: International

Contemporary menu, with hints of international, national and local cuisine, pleasing even the most discerning palates. A gastronomic experience at lunch or dinner. Unique spaces, comprehensive structure and knowledgeable professionals.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 177 m²

  • Maximum capacity: 240 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Mercure Florianopolis Convention Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

10,715 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,371 reviews

Boa Estadia

Customer review rating 5.0/5

Marcilene A. Families - 12/04/2021 Confirmed reviews ALL

Atendeu a expectativa

dentro do esperado

Customer review rating 4.0/5

Jefferson I. D. S. Business - 13/03/2021 Confirmed reviews ALL

Acredito que tudo dentro do esperado.

Prezada Sra. Joana A., bom dia Somos extremamente gratos por sua avaliação. Seus registros favoráveis nos alegram e motivam a continuar superando-nos a cada dia, visando fazer sempre o melhor para seu conforto. Na expectativa de lhe acolher novamente, queira aceitar os nossos melhores cumprimentos. Cordialmente, Equipe Mercure Florianópolis Convention | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

room has nice view

Customer review rating 4.0/5

Itai Solo - 28/02/2021 Confirmed reviews ALL

Was good

Dear itai h., good afternoon We very much appreciate your comments regarding your stay at the Mercure Florianopolis Convention Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Florianópolis Convention Team | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Great service

Customer review rating 3.5/5

Anonymous Couples - 15/01/2021 Confirmed reviews ALL

The service is great, location as well, tho I could use my points to book my stay

Dear Bruno Z., good morning We very much appreciate your comments regarding your stay at the Mercure Florianópolis Convention Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Florianópolis Convention Team | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

cleanliness issues

Customer review rating 2.0/5

Igor Solo - 10/01/2021 Confirmed reviews ALL

the hotel is dated, and there are cleanliness issues with the room.

Dear Igor E., good morning Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Convention Hotel. We are very sad that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We can assure you that improving with our apartment cleaning time We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Florianópolis Convention Team | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

It wasn't a good experience at all! Very disappointed!

Customer review rating 2.5/5

João G. D. S. Business - 21/12/2020 Confirmed reviews ALL

I have checked-in around 23h to 00h on Thursday, December 18th. When I entered the room assigned to me (#513), I have noticed the safety door lock (hook) was broken. Even though, I decided to move on and prepare myself to take a shower. With a mix of surprise and astonishment, I noticed there was no, not a single one, soap bar. I decided to call the reception desk, and after a reasonable time with no one answering the phone up, I gave up. Since I'm frequent traveler, I always bring within my stuff, extra hygiene products. It was my salvation. That whole situation was unacceptable, considering the hotel name and the basics for this segment service. This post will be also shared on other hotel platforms, because everyone needs to know.

Dear Joao Gabriel S., good morning Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Convention Hotel. I am sorry that your experience did not meet your expectations At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please, we are sure this situation in your stay was an isolated fact, we guarantee that we will continue to invest in the qualification and development of our entire team to improve services and quality. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Mercure Florianópolis Convention Team | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

The hotel is nice.

Customer review rating 4.0/5

Jorge S. Business - 21/12/2020 Confirmed reviews ALL

The hotel is very nice. The breakfast is very good. The room does not have usb beside the bed and the illumination around the table is weak.

Dear Jorge Luiz B., good morning We very much appreciate your comments regarding your stay at the Mercure Florianópolis Convention Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Florianópolis Convention Team | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Well locate, the restaurant is in maintenace

Customer review rating 4.0/5

Marcos G. P. Business - 30/11/2020 Confirmed reviews ALL

the attendance, Giovanna males all difference. she received me very well... suggested places to go into the city ... she always prepared to response you answer. Congratulations per your employee!!

Hello Mr. Marcos P., good morning We appreciate your comments regarding your stay at the Mercure Florianópolis Convention. It is always a pleasure to receive positive impressions. Your comments were shared with Giovanna and other staffs; They encourage us to continue to improve the quality of our services at all times. We hope that your next visit will be as pleasant as the previous one. We follow at your disposal. Regards, Mercure Florianópolis Convention Team | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Well located

Customer review rating 4.5/5

Daniel Business - 28/09/2020 Confirmed reviews ALL

Well located, very clean, covid prepared, great breakfast

Hello Daniel Medeiros M., good morning We very much appreciate your comments regarding your stay at the Mercure Florianópolis Convention Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Florianópolis Convention Team | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Nice room, friendly people, good garage access

Customer review rating 3.5/5

Tobias J. Business - 12/08/2020 Confirmed reviews ALL

The only real "unfortunate" issue was the meal I asked in the room (room service). I specially asked the meat to be "tender/medium rare" and it actually came hard, dry and toasted.

Dear Tobias J., good afternoon Thank you very much for telling us about your experience in our Hotel. We have sent your comments for the restaurant's manager to correct it We take the comments of our guests very seriously, and We hope you have the opportunity, on a future occasion, to visit Florianópolis and stay with us to show that all the points indicated have been improved in our Hotel Thank you for informing us about your experience and we hope to have the pleasure of welcoming you again. Sincerely, Mercure Florianópolis Convention Team | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Excellent

Customer review rating 5.0/5

Steven B. Solo - 27/03/2020 Confirmed reviews ALL

Great room service and restaurant

Dear Mr. Steven B., good morning We very much appreciate your comments regarding your stay at the Mercure Florianópolis Convention Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Florianópolis Convention Team | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Friendly and try really hard to please

Customer review rating 4.0/5

James M. Business - 21/03/2020 Confirmed reviews ALL

We had a good stay. The staff were friendly and tried very hard to accommodate us even though we didn't know the language. The room was clean, the fitness center more than adequate, a nice terrace, and good restaurant in the hotel with others within a close walk.

Dear James Barris M., good afternoon We very much appreciate your comments regarding your stay at the Mercure Florianopolis Convention Hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Florianópolis Convention Team | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Well located

Customer review rating 2.5/5

Anonymous Business - 20/03/2020 Confirmed reviews ALL

Rooms having a really bad condition. To old, Broken doors and really bad AC. Other hotel services were good besides the bad conditions rooms

Dear Mr. Rodolfo S., good morning Thank you for taking the time to tell us about your experience at the Mercure Florianpolis Convention Hotel. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We would like to inform that we have a renovation project in our apartments running, to accompany the modernization and practicality of the reforms already made in the lobby, bar, restaurant, gym and event center. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Florianópolis Convention Team | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

My stay

TripAdvisor rating 5.0/5

smithstuartj 12/03/2020 TripAdvisor review

Only problem was that there were 2 of us staying in the room but only 1 cup and only 1 coffee sachet. Otherwise service and facilities excellent. Great stay, will use you again soon. Happy with everything.

Dear Smith Stuart Jr. Many thanks for your positive review! We are delighted to hear that you had a great experience at Mercure. Florianópolis Convention. We will be attentive to your notes on the replacement and the quantity of items in your room, to improve this service provided We look forward to having the privilege of welcoming you back to our hotel soon! Kind regards Mercure Florianopolis Convention Team.

Very Good

TripAdvisor rating 4.0/5

paulokamikihara Friends getaway - 18/03/2019 TripAdvisor review

The acomodation, local and cleaness were excelent. It was the first time we stayed at this hotel in Florianopolis. The weather was sunny. Need to be improve is the reception (check in and check out), be more kinldy and efficient.

Dear Paulo, Many thanks for your positive review! We are delighted to hear that you had a great experience at Mercure Florianópolis Convention. We look forward to having the privilege of welcoming you back to our hotel soon! Kind regards! Mercure Florianópolis Convention

Good hotel por bussines travel

TripAdvisor rating 3.0/5

edgardom251 Couples - 16/11/2017 TripAdvisor review

Well located, everything is ok. Ideal for business trip. I would not book it if it was for vacations looking for sun and beach. The best thing for a'qui who stays is to rent a car. Maybe - for many people - in the middle of summer you need air conditioning that you do not have.

Dear Mr. Edgar, Thank you for choosing to stay at the Mercure Florianópolis Convention and we are pleased to know that you were satisfied with your overall experience. We are also glad to know that you will be returning to stay with us during your next visit to Floripa. Kind Regards, Mercure Florianópolis Convention Team

Holiday's trip

TripAdvisor rating 4.0/5

Adriane P Couples - 21/06/2017 TripAdvisor review

Value for money! Good breakfast and hated swimming pool! There is a good gym to work out. in the hotel . There is a safe box in the room. There are gas station with drugstore and food nearby the hotel.

Dear Guest, Many thanks for your positive review! We are delighted to hear that you had a great experience at Mercure Florianópolis Convention. We look forward to having the privilege of welcoming you back to our hotel soon! Kind regards Mercure Florianópolis Convention Team

Good place to stay

TripAdvisor rating 5.0/5

Leana86 Friends getaway - 12/05/2017 TripAdvisor review

I had a great time at Mercure Florianopolis Convention. Staff were very kind and helped me with my earlier check in and my wifi problem. They even searched for a new room where I could work without any problem with wifi. It was very good and I have nothing to complain about it.

Dear Leana Thank you for choosing to stay at the Mercure Florianópolis Convention and we are pleased to know that you were satisfied with your overall experience. We are also glad to know that you will be returning to stay with us during your next visit to Floripa. Kind regards, Mercure Flp Convention Crew

Voyage

TripAdvisor rating 5.0/5

176guilhermes Family - 19/04/2017 TripAdvisor review

It's my second time in the Mercure Itacurubi. I liked all the services from this hotel, the rooms were cleaned when we arrive and got a good reception from hotel staff. The breakfast was diverse and very tasty

Dear Guilherme Thank you for choosing to stay at the Mercure Florianópolis Convention and we are pleased to know that you were satisfied with your overall experience. We are also glad to know that you will be returning to stay with us during your next visit to Floripa. Kind regards, Quality Services

Good !

TripAdvisor rating 3.0/5

ArturCezar Couples - 23/11/2016 TripAdvisor review

Old towels in the room. The value is not compatible with the quality of the clothes in the room. The service (people) was very good. The location is not so good if you need to go to the downtown. The TV is not digital.

Dear Guest Thank you for choosing to stay at the Mercure Florianópolis Convention and we are pleased to know that you were satisfied with your overall experience. We are also glad to know that you will be returning to stay with us during your next visit to Floripa. Kind regards, Quality Services

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