Novotel Jakarta Mangga Dua Square 4 stars

Customer review rating (ALL Rating) 4.5/5 814 reviews

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Novotel Jakarta Mangga Dua Square - Image 1
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Jalan Gunung Sahari Raya No 1, 14420 JAKARTA, Indonesia

Description

Hotel extras

  • Infinity olympic size swimming pool

  • Massages facilities and fitness centre

  • 3 Ballrooms for up to 1,000 people

  • 10-minutes drive to JIExpo Kemayoran, Ancol Dreamland , and Jakarta International Stadium

  • 30-minutes drive to Soekarno-Hatta Airport and near harbour to explore the tropical atmosphere

Our accommodation(s)

Hotel location

Novotel Jakarta Mangga Dua Square

Jalan Gunung Sahari Raya No 1
14420 JAKARTA
Indonesia

GPS:-6.138245, 106.831673

Telephone
Fax +62 21 62312900

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FOOD EXCHANGE

Food Exchange is a cheerful spot with food from all over the world being exchanged in once place, for your ultimate convenience. Take a break from your day to recharge yourself to the indulgent palatable dining menu. Available both buffet and À la carte.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  814 reviews

Customer review rating 5.0/5

Benny P. S. Friends - Confirmed reviews ALL

This is my second stay at the hotel. The hotel is great, and the room is spacious and clean. Special thanks to Haikal for assisting me with the room upgrade and for the mirror drawing in the room—it was very cute. There were a few minor issues during this stay. The television was faulty, showing a shadowed display and no channels, but the engineering team promptly replaced it. Their response was very fast and highly appreciated. There was also an issue with the toilet bowl, where the water kept running, but once again the engineering team handled it quickly and efficiently. Thank you to the entire Front Office, housekeeping, and engineering teams for taking such good care of my room. I will definitely come back to stay here again. Check-in was assisted by Stefany, and check-out was handled by Hilton.

Dear Mr. Benny P. S., Thank you very much for taking the time to share your wonderful feedback regarding your recent stay at Novotel Jakarta Mangga Dua Square. We are truly delighted to hear that you had another pleasant experience with us and that you enjoyed our spacious and clean rooms. Your kind words about Haikal will certainly be shared with him he will be very happy to know that his efforts, including the special room touches, made your stay more memorable. At the same time, we sincerely appreciate your understanding regarding the minor issues you encountered. It is reassuring to know that our engineering team was able to respond promptly and resolve them to your satisfaction. Your recognition of our Front Office, housekeeping, and engineering teams means a great deal to us. We will also pass along your appreciation to Stefany and Hilton for ensuring a smooth arrival and departure experience. We are honored by your continued trust and your willingness to recommend us. It will be our pleasure to welcome you back again for another enjoyable stay. Warm regards, Guest Experience Teams Novotel Jakarta Mangga Dua Square

Customer review rating 5.0/5

Adri R. S. Families - Confirmed reviews ALL

Novotel Mangga Dua, always be our favorite Hotel for short escape There's a wonderful person, Ibu Ratih, she's always go far and beyond to make sure our stay, be a wonderful stay And her team staff, Mr Haikal, help us with the reservation, fast and smooth Our executive deluxe room is well prepared, clean and comfortable Breakfast at the restaurant serves various menu, main course, dessert, coffee all is good Thank you team

Dear Mr. Adri R. S., Thank you very much for your wonderful and heartfelt review! We are delighted to hear that Novotel Jakarta Mangga Dua Square continues to be your favorite choice for a short escape with your family. Your kind words about Ibu Ratih and Mas Haikal have been shared with them, and it truly fills us with pride and motivation to keep providing exceptional service. We are also pleased to know that you enjoyed your Executive Deluxe Room, the cleanliness, and our breakfast offerings. Feedback like yours means the world to us and the entire team. We look forward to welcoming you and your family back, ensuring your next stay is just as enjoyable and memorable. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Customer review rating 4.5/5

Tjokro A. W. Families - Confirmed reviews ALL

We book 2 rooms, and had a beatifull experiences at Hotel

Dear Bapak Tjokro A. W., Thank you for taking the time to share your wonderful review. We are delighted to hear that you and your family had a beautiful experience during your stay at Novotel Jakarta Mangga Dua Square. It is heartening to know that you found our reception team, especially Dinda, helpful, and that the breakfast, cleanliness, and overall service met your expectations. Your recognition of our strategic location and attentive team motivates us to continue providing exceptional service for all our guests. We truly value your loyalty as an ALL Platinum member, and we look forward to welcoming you and your family again for another memorable stay. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Customer review rating 4.0/5

Hendro M. Families - Confirmed reviews ALL

The swimming pool and gym is one of good facilities to enjoy

Dear Mr. Hendro, Thank you for taking the time to share your experience at Novotel Jakarta Mangga Dua Square. We are pleased to hear that you and your family enjoyed our facilities, including the swimming pool and gym, and were satisfied with the cleanliness of your room and the service provided by our front desk team. We have also noted your feedback regarding the Wi-Fi speed and will take it into consideration for future improvements. Your feedback is very valuable to us, and we look forward to welcoming you and your family back for an even more comfortable and enjoyable stay. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Customer review rating 1.5/5

Lucky S. Families - Confirmed reviews ALL

they dont give me amenities welcome untill i check out, and i complaint to them.. they did’nt say sorry to us.. i just need they say sorry is enough..

Dear Mr. Lucky S., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Jakarta Mangga Dua Square. Please accept our sincerest apologies for the shortcomings you experienced, particularly regarding the absence of your welcome amenity and the lack of appropriate response from our team upon your concern. This is certainly not reflective of the service standards we uphold, especially for our valued Platinum member. We deeply regret that we did not provide the level of attentiveness and courtesy expected, including a proper and timely apology during your stay. Kindly rest assured that your feedback has been escalated to the relevant departments for immediate review and corrective measures, with a focus on strengthening service delivery, guest recognition, and communication. We truly value your loyalty to Accor and sincerely hope to have the opportunity to restore your confidence in us during a future visit. Thank you once again for bringing this matter to our attention. Yours sincerely, Guest Experience Team Novotel Jakarta Mangga Dua Square

Other web-users rate our hotel

  • 404 reviews 8.5/10 Location
  • 1,261 reviews 8.5/10 Room
  • 1,481 reviews 9.2/10 Service
  • 12 reviews 7.1/10 WiFi
  • 732 reviews 8.7/10 Cleanliness
  • 347 reviews 8.9/10 Breakfast
  • 141 reviews 9.7/10 Pool

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