Novotel Bristol Centre 4 stars

Customer review rating (ALL Rating) 4.3/5 1,399 reviews

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Novotel Bristol Centre - Image 1
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Novotel Bristol Centre - Image 4
Victoria Street, BS1 6HY BRISTOL, United Kingdom

Description

Hotel extras

  • Large on site Car Park with Electric Car Charging Points (chargeable)

  • Play area with video games and table top football for the kids

  • Hotel Gym with Steam room and Sauna

  • Seven flexible, meeting rooms for your event

  • Close to Bristol Temple Meads Train Station

Our accommodation(s)

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Hotel location

Novotel Bristol Centre

Victoria Street
BS1 6HY BRISTOL
United Kingdom

GPS:51.450786, -2.586452

Telephone
Fax +44 117 925 5040

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR & RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,399 reviews

TripAdvisor Rating  4.0/5  1,921 reviews

Really needs to improve!

TripAdvisor rating 2.0/5

az_1982uk TripAdvisor review

Really disappointing stay at this Novotel. It's one of the reasons we won't stay loyal to the Accor brand because the lack of consistency across their hotels are huge. Breakfast- do not waste your money. It is basic with not a lot of variety, which on the first day didn't matter too much, it had what we needed. On days 2 and 3, they ran out of food. One day my husband was told he couldn't have eggs his way because 'the chef is too busy',they had no hot chocolate, no pastries- which came out after 30 mins, ran out of fruit. I complained with a 'we'll look into it"- never happened because same thing the next day, no baguette, no yoghurt, fruit ran out, no pancakes, waffles. The staff are rude and dismissive- 'we didn't realise it was going to be this busy- we have run out' like that's an acceptable response. I asked for 2 days Breakfast payment back , who knows if I'll get it because the communication is shocking there & no one actually listens to you. Rooms- they were fine, dated and basic but comfortable but the issue is with cleanliness. The first day they tidied but didn't clean. The toilet was left dirty and the sink and surfaces. Next day cleaner comes to the room, tell her we're leaving to go out in 30 mins, explain to reception, no point. We come back with an unwell child at 3:30pm and room not cleaned. Speak to reception doesn't apologise but gives me waffle about 'departures and those rooms being cleaned' my husband ended up speaking directly to cleaner to get it done,had to wait in the bar for it to be cleaned. Food- We have stayed in Accor hotels during the Xmas period and understand that sometimes they have a limited menu but to be told they're not doing a kids menu and to pick from the adult one, umm no, my 10 year old won't finish an adult meal, had to ask them what they suggest to be told they can do a couple of things, same miserable bloke from breakfast. My boys ended up eating chips. Bar- there were 2 members of staff in the bar that were great. Helpful, friendly and efficient. The nicest , largest and comfiest table was apparently 'the office', always had a member of staff with a laptop on it. Usually just one member at a time. Staff- worst part. There were a few lovely members of staff but mostly they were unhelpful, unapproachable, dismissive & unfriendly. We loved our stay in Bristol and the only thing that let it down was the hotel. I don't recommend it unless there are big changes.

Excellent condition

Customer review rating 4.5/5

Ashley I. Business - Confirmed reviews ALL

Room well appointed, clean and comfortable.

Dear Mr I., We very much appreciate your comments regarding your stay at the Novotel Bristol Centre. It is always a pleasure to receive positive feedback and I am happy to hear that you had a good stay with us. We also appreciate your suggestions for improvement that you have given. I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we are sure that your next visit will be as pleasant as the previous one. Sincerely, Jonathan Meeson General Manager

Always find pleasant and comfortable but a little updating needed

TripAdvisor rating 4.0/5

cmwUk TripAdvisor review

I have been staying here every year for 10 years. The rooms are spacious with small fridge, tea and coffee making and bath if you ask for it. I have found the staff very pleasant and helpful. This year, however, I feel it’s beginning to look slightly shabby – in particular, the carpets need replacing. Otherwise I would have given it five stars.

Watch out for the hidden parking chage

Customer review rating 3.0/5

John H. Families - Confirmed reviews ALL

The hotel was lovely. Great location. The room fee is on the website. The price for breakfast is on the website. Parking is available, but nowhere does it say it'll be £15 per day! The mince pies on arrival were nice

Dear Mr H., We very much appreciate your comments regarding your stay at the Novotel Bristol Centre. It is always a pleasure to receive positive feedback and I am happy to hear that you had a good stay with us. We do appreciate your comments regarding the parking. The charges are displayed on our website under hotel services and parking, but would not be on the confirmations sent and are not as clearly seen as the price of the room or breakfast. I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we are sure that your next visit will be as pleasant as the previous one. Sincerely, Jonathan Meeson General Manager

Good location

Customer review rating 1.5/5

Ashleigh Families - Confirmed reviews ALL

Very nice hotel situated conveniently for Bristol city centre, but breakfast was disappointing, very little selection and what was available wasn't fresh

Dear Mr R., Thank you for taking the time to tell us about your experience at the Novotel Bristol Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies regarding breakfast standards. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jonathan Meeson General Manager

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Other web-users rate our hotel

  • 854 reviews 9.1/10 Location
  • 1,238 reviews 6.9/10 Room
  • 975 reviews 8.4/10 Service
  • 20 reviews 6.2/10 WiFi
  • 500 reviews 5.9/10 Cleanliness
  • 455 reviews 8.3/10 Breakfast
  • 241 reviews 5.5/10 Value
  • 237 reviews 5.7/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.