Mercure Hotel Mannheim am Rathaus 3 stars

Customer review rating (ALL Rating) 4.5/5 2,204 reviews

Mercure Hotel Mannheim am Rathaus - Image 1
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Description

Hotel extras

  • ALL-Safe certified hotel in Mannheim

  • Hotel underground parking available (fee applies)

  • Inviting terrace in the middle of a lavender garden

  • Very good transport connections to Congress Center and SAP Arena

  • The city of Mannheim charges a lodging tax of 4.5% of the net room rate

Our accommodation(s)

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Room 1

Hotel location

Mercure Hotel Mannheim am Rathaus

F7, 5-13, Baden-Wuerttemberg
68159 MANNHEIM
Germany

GPS:49.490849, 8.461704

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

RELAX - FOOD, DRINKS & YOU

Follow live sports with tasty dishes like tapas & street food in our RELAX hotel bar. Discover our large selection of refreshing cocktails or treat yourself to a glass of our Grand vin Mercure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,204 reviews

Customer review rating 4.0/5

David K. Families - Confirmed reviews ALL

Dear Guest, Thank you very much for taking the time to share your feedback following your stay at the Mercure Hotel Mannheim am Rathaus. We are delighted to hear that you enjoyed our convenient location and that our team made such a positive impression with their friendliness and helpfulness. Your kind words are greatly appreciated and will be shared with our staff. Thank you as well for your positive ratings across the different areas of your stay. We are pleased that you and your family had an enjoyable experience with us. We look forward to welcoming you back to the Mercure Hotel Mannheim am Rathaus in the near future. Kind regards, Your Mercure Hotel Mannheim am Rathaus

Customer review rating 4.0/5

Michael B. Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback following your recent stay at the Mercure Hotel Mannheim am Rathaus. We are pleased to hear that you appreciated our convenient location, our breakfast, the service provided by our team, and the recognition of your Gold ALL membership benefits. At the same time, we sincerely apologize for the shortcomings you experienced regarding the cleanliness of your room. The marks you noticed on the towels were unfortunately discolorations caused during the industrial laundry process and not a result of the towels being unwashed. Nevertheless, towels with visible stains should never be placed in a guest room. We regret that our housekeeping team overlooked this on several occasions and will address your feedback internally to ensure greater attention during room preparation in the future. We also apologize for the dirty floor and the slow WiFi connection. Your comments have been shared with the relevant departments, as providing a clean room and a reliable internet connection are essential to a comfortable stay. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with the high standard of service you rightfully expect. Kind regards, Your Mercure Hotel Mannheim am Rathaus

Customer review rating 5.0/5

Atheer A. Solo - Confirmed reviews ALL

Dear Guest, Thank you very much for taking the time to share your wonderful feedback and for awarding us the highest overall rating. We are delighted to hear that you had a perfect stay and especially appreciated the cleanliness, the air-conditioned room, and the quiet surroundings that allowed you to enjoy a restful night's sleep. It is also a pleasure to know that you were satisfied with our team and your overall experience. Your kind words are a great motivation for all of us. We look forward to welcoming you back to the Mercure Hotel Mannheim am Rathaus very soon. Kind regards, Your Mercure Hotel Mannheim am Rathaus

Customer review rating 5.0/5

Corinna P. Business - Confirmed reviews ALL

Dear Guest, thank you very much for your outstanding review. We are delighted that you enjoyed your stay with us and appreciated our central location, the peaceful outdoor area and the comfort of your room. It is especially wonderful to hear that the quiet and efficient air conditioning made your stay even more enjoyable. We look forward to welcoming you back to the Mercure Hotel Mannheim am Rathaus soon. Your Mercure Hotel Mannheim am Rathaus

Customer review rating 0.5/5

Ralf M. Couples - Confirmed reviews ALL

Other web-users rate our hotel

  • 580 reviews 9/10 Location
  • 856 reviews 7.4/10 Room
  • 824 reviews 9/10 Service
  • 18 reviews 6.3/10 WiFi
  • 455 reviews 7.6/10 Cleanliness
  • 431 reviews 8.6/10 Breakfast
  • 173 reviews 4.8/10 Value
  • 122 reviews 5.6/10 Food

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