Mercure Hotel Mannheim am Rathaus 3 stars

Customer review rating (ALL Rating) 4.5/5 2,052 reviews

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Description

Hotel extras

  • ALL-Safe certified hotel in Mannheim

  • Hotel underground parking available (fee applies)

  • Inviting terrace in the middle of a lavender garden

  • Very good transport connections to Congress Center and SAP Arena

  • The city of Mannheim charges a lodging tax of 4.5% of the net room rate

Our accommodation(s)

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Hotel location

Mercure Hotel Mannheim am Rathaus

F7, 5-13, Baden-Wuerttemberg
68159 MANNHEIM
Germany

GPS:49.490849, 8.461704

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

RELAX - FOOD, DRINKS & YOU

Follow live sports with tasty dishes like tapas & street food in our RELAX hotel bar. Discover our large selection of refreshing cocktails or treat yourself to a glass of our Grand vin Mercure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,052 reviews

TripAdvisor Rating  4.1/5  986 reviews

Customer review rating 5.0/5

Argyri M. Business - Confirmed reviews ALL

A very pleasant stay. The room was spacious and clean. The staff polite and helpful. The breakfast was good as well. My only comment is that the room was too warm for me even with the heating off.

Dear Guest, thank you very much for your excellent rating and for taking the time to share your experience with us. We are delighted to hear that you enjoyed the spacious and clean room, our helpful team, and the breakfast. Thank you also for your comment regarding the room temperature. Your feedback is very valuable to us and helps us further improve guest comfort. We would be happy to welcome you again on your next visit to Mannheim. Kind regards Your Mercure Hotel Mannheim am Rathaus

Customer review rating 4.5/5

Henk V. E. Business - Confirmed reviews ALL

All went smooth. Check in & out. Good breakfast. Easy parking

Dear Guest, thank you for taking the time to share your experience with us. We are delighted that you had a comfortable stay and that check-in, check-out, breakfast, and parking met your expectations. We are sorry to hear that the date change and cancellation did not work as expected in the app. It is great to know that our reception team could resolve this quickly for you. Your feedback regarding ALL member recognition is noted and will help us further improve our service. We would be very happy to welcome you back on your next visit to Mannheim. Kind regards Your Mercure Hotel Mannheim am Rathaus

Customer review rating 5.0/5

James C. H. Solo - Confirmed reviews ALL

The headline sums it up.

Dear Guest, many thanks for your fantastic review and perfect score. We are very happy to know that you enjoyed your stay and felt comfortable with us. It is wonderful to hear that our team contributed to such a positive experience. We look forward to welcoming you back soon. Kind regards, Your Mercure Hotel Mannheim am Rathaus

Customer review rating 4.5/5

Andre B. Business - Confirmed reviews ALL

Very good experience, friendly staff, rooms are nice as well (though not too big) and the hotel is close to city center, making it good for starting your trips to the office world of Mannheim

Dear Guest, thank you very much for your positive review and for choosing our hotel for your business stay in Mannheim. We are delighted to hear that you appreciated our friendly team, the central location and the overall comfort of your stay. Your feedback regarding the room size and breakfast selection is highly valued and will help us to further improve our services. We hope to welcome you again very soon. Kind regards, Your Mercure Hotel Mannheim am Rathaus

Customer review rating 4.5/5

Fethi T. Solo - Confirmed reviews ALL

I was very satisfied with one aspect, but not satisfied at all with another. The part I was extremely happy with was the reception staff. The ladies at the reception—especially the tall, slim, blonde lady with glasses—were very, very attentive and helpful. However, the part I was dissatisfied with was the hotel room heating. Unfortunately, even when I set the heater to the maximum level, the room was very cold. I felt cold all night and slept shivering. I would recommend the hotel for summer stays, but unfortunately not for winter, as the rooms were quite cold.

Dear Guest, thank you for taking the time to review your stay. We are delighted that our front desk team made such a positive impression and will gladly pass on your praise. At the same time, we apologize for the inconvenience caused by the room temperature. This is not our usual standard, and had we been informed during your stay, we would have gladly checked the heating immediately or offered a room change. We appreciate your feedback and hope to welcome you again. Best regards, Ihr Mercure Hotel Mannheim am Rathaus

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Other web-users rate our hotel

  • 590 reviews 9/10 Location
  • 856 reviews 7.3/10 Room
  • 814 reviews 9/10 Service
  • 16 reviews 2.5/10 WiFi
  • 458 reviews 7.7/10 Cleanliness
  • 440 reviews 8.6/10 Breakfast
  • 179 reviews 4.6/10 Value
  • 10 reviews 0/10 Wellness Area

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