Novotel Hildesheim 4 stars

Customer review rating (ALL Rating) 4.2/5 822 reviews

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Bahnhofsallee 38, 31134 HILDESHEIM, Germany

Description

Hotel extras

  • An ALLSAFE-certified hotel

  • Located in the heart of the city, 5 minutes to the historic center

  • 120 comfortable rooms and 8 meeting facilities

  • 24/7 self-service in our lobby: Kukime Shop with cool drinks and snacks

  • Free WIFI

Our accommodation(s)

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Hotel location

Novotel Hildesheim

Bahnhofsallee 38
31134 HILDESHEIM
Germany

GPS:52.155709, 9.95596

Telephone
Fax +49 5121 1717700

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT SUELTINO

In our restaurant Sueltino you can enjoy our rich breakfast buffet in the morning. For lunch and dinner, the restaurant is open exclusively to work meeting groups and companies by prior notice.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  822 reviews

TripAdvisor Rating  3.9/5  493 reviews

Customer review rating 1.5/5

Hernando K. Business - Confirmed reviews ALL

This is my fifth time maybe as a visitor, hereby my feedback: - I had room 110, there was a door in the hallway if you close it it shuts down so hard that you can hear it in the room, it woke me up several times at night and in the morning. -Showers do not work (extreme hot and extreme cold in matter of seconds), this is a problem already for years. You tell that it is because there are many people showering on the same time but then something about it and solve that. really BAD shower experience -room was TOO warm, heating was put on 4, windows had to be opened while I was on ground floor, I did not like that with my laptop etc. My colleagues also complained about this with each other during breakfast. please do not make the rooms so hot, try and walk into the rooms and check if you would put it so warm yourself or not.

Dear Hernando K., Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced during your visit. It is disappointing to learn that the noise from the hallway door affected your sleep quality. We understand how important a restful night is for our guests. Your comments regarding the temperature control in your room and the inconsistent water temperature in the shower have been duly noted. We strive to provide a comfortable environment, and it is concerning to hear that the heating did not meet your expectations. We will review these issues internally as we continuously seek to enhance our guests' experiences. We value your loyalty as a returning guest and appreciate your feedback as it helps us improve our services. We hope to welcome you back in the future for a more pleasant stay. Best regards, Novotel Hildesheim

Customer review rating 3.5/5

Brain C. Friends - Confirmed reviews ALL

Fourth year in a row staying at the hotel for the PDC Darts event. Staff friendly and courteous as ever, booking, check-in/check-out fast and painless. However, personnel shortage spoiled the stay somewhat. One person at a full bar when two were necessary. At breakfast, various containers required re-filling, which took an age and then the food (baked beans) was lukewarm. On the plus side, the strawberry jam pot was also empty and took some time to be re-filled, but the very friendly server brought it to my table.

Geachte heer C., Hartelijk dank voor uw feedback over uw recente verblijf bij Novotel Hildesheim. Het is fijn om te horen dat u ons personeel als vriendelijk en behulpzaam heeft ervaren, en dat het inchecken en uitchecken soepel verliep. Wij betreuren echter dat de bezetting tijdens uw verblijf niet voldeed aan uw verwachtingen, wat heeft geleid tot vertragingen bij de bar en het ontbijt. Wij erkennen dat tijdige bijvullingen van de voedselcontainers cruciaal zijn voor een aangename ervaring. Uw opmerkingen over de temperatuur van het eten en de beschikbaarheid van de jam zijn genoteerd en zullen intern besproken worden om toekomstige verbeteringen te overwegen. Wij hopen u in de toekomst opnieuw te verwelkomen. Met vriendelijke groet, Novotel Hildesheim

Customer review rating 3.0/5

Lotte T. Couples - Confirmed reviews ALL

Great accommodation with great breakfast. Polite staff. The dinner in the restaurant was not good. Having to eat in a corner of the lobby was very unsatisfactory (especially when the bar was full of loud people). A fun gimmick having a small bag to place on the door handle to be filled with goodies in exchange of not having the room cleaned🥳

Geachte Lotte T., Hartelijk dank voor uw feedback. Het doet ons plezier te horen dat u onze accommodatie en het ontbijt waardeerde, evenals de vriendelijkheid van ons personeel. Wij betreuren het dat uw dinerervaring niet aan uw verwachtingen voldeed en dat de ambiance in de lobby niet optimaal was. Wij nemen uw opmerkingen serieus en zullen deze intern bespreken. Wij zijn blij dat u het idee van de tas voor goodies kon waarderen. Met vriendelijke groet, Novotel Hildesheim

Customer review rating 2.0/5

Armin S. Business - Confirmed reviews ALL

I had to wait at least 2 - 3 min, even though the person saw me, but he was talking to a colleague. The service in the restaurant, next to the bar (for dinner, around. 19h) was a disaster. I left the hotel after waiting aprox. 10min, were a female colleague passed my table 3 times, without even asking if I want something to drink. Out of 7 or 8 tables, in 3 tables were sitting individually 3 persons (incl. myself), which means, that it was impossible to "not see me". I had to walk to a restaurant outside to get my dinner . . .

Geachte Armin S., Dank u voor uw feedback over uw recente verblijf bij Novotel Hildesheim. Het spijt ons te horen dat uw ervaring met de service in ons restaurant niet aan uw verwachtingen voldeed. Wij streven ernaar om onze gasten een uitstekende service te bieden, en het is teleurstellend om te horen dat u zich niet op de juiste manier geholpen voelde. Uw opmerkingen over de wachttijd en het gebrek aan aandacht van het personeel zijn waardevol voor ons. Wij zullen deze punten intern bespreken om ervoor te zorgen dat ons team beter kan inspelen op de behoeften van onze gasten in de toekomst. Wij waarderen uw begrip en geduld in deze kwestie. Met vriendelijke groet, Novotel Hildesheim

Customer review rating 0.5/5

Jai H. C. Business - Confirmed reviews ALL

booked room charge was 87 euro, but they have system problem, then charged 113 euro i asked to return the difference once system is back, but front desk asked me to send e-mail this is terrible

Geachte heer C., Het spijt ons te horen dat u problemen heeft ervaren met ons reserveringssysteem en de daaropvolgende kosten. Wij waarderen uw feedback en zullen dit intern bespreken om onze processen te verbeteren. Wij danken u voor uw begrip en geduld. Met vriendelijke groet, Novotel Hildesheim

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Other web-users rate our hotel

  • 451 reviews 8.9/10 Location
  • 652 reviews 5.6/10 Room
  • 500 reviews 7.4/10 Service
  • 23 reviews 6.9/10 WiFi
  • 342 reviews 7.2/10 Breakfast
  • 311 reviews 6.2/10 Comfort
  • 237 reviews 5.4/10 Vibe
  • 185 reviews 6.4/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.