Novotel Hildesheim 4 stars

Customer review rating (ALL Rating) 4.3/5 716 reviews

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Novotel Hildesheim - Image 1
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Bahnhofsallee 38, 31134 HILDESHEIM, Germany

Description

Hotel extras

  • An ALLSAFE-certified hotel

  • Located in the heart of the city, 5 minutes to the historic center

  • 120 comfortable rooms and 8 meeting facilities

  • 24/7 self-service in our lobby: Kukime Shop with cool drinks and snacks

  • Free WIFI

Our accommodation(s)

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Hotel location

Novotel Hildesheim

Bahnhofsallee 38
31134 HILDESHEIM
Germany

GPS:52.155709, 9.95596

Telephone
Fax +49 5121 1717700

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT SUELTINO

In our restaurant Sueltino you can enjoy our rich breakfast buffet in the morning. For lunch and dinner, the restaurant is open exclusively to work meeting groups and companies by prior notice.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  716 reviews

TripAdvisor Rating  4.0/5  483 reviews

Not as expected.

TripAdvisor rating 2.0/5

Dreamer722539 TripAdvisor review

Not as expected. Clogged drain in the shower. Clogged drain in the sink. Waited too long for the dinner. Sausages and scrambled eggs, but no bacon for breakfast. The breads for the breakfast were hard as a brick and definitely not made that morning. The cleaning staff knocked on our door before nine in the morning and asked us if we were ready to leave, and if not, when we had planned to do so. Many things that were all unnecessary and disappointing.

Dear Dreamer, Thank you for taking the time to tell us about your experience at the Novotel Hildesheim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patrick Courteaux General Manager

Top Choice in Hildesheim

TripAdvisor rating 4.0/5

Leo1907-13 Families - TripAdvisor review

I used to frequently stay in Accor hotels but have stopped some 2-3 years ago and are now staying almost only at Hilton and Mariott. For this hotel though, I make an exception. The historic building was built roughly 1000 years ago and leads to this hotel being special. Location is good as it’s walking distance to the train station and downtown Hildesheim. Parking is reasonably priced, breakfast has good quality and the family rooms are very spacious. Staff is friendly and helpful. Stayed now for the 4th time and would always book again when visiting Hildesheim. The rooms and furniture are a little dated were not spotless clean during our last stay. Furthermore, it was difficult to properly heat the room as it was very cold outside. But those comments don’t change the overall positive experiences I have made over the years.

Dear Leo, We very much appreciate your comments regarding your stay at the Novotel Hildesheim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Courteaux General Manager

good stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

extremely satisfied at Novotel

Dear Elmar Johannes M., We very much appreciate your comments regarding your stay at the Novotel Hildesheim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Courteaux General Manager

Perfect overnight

Customer review rating 5.0/5

Jornh Couples - Confirmed reviews ALL

Super friendly and serviceminded staff. Ideal location for our sleepover on our way home.

Dear Joern H., We very much appreciate your comments regarding your stay at the Novotel Hildesheim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Courteaux General Manager

Fine but need better maintenance

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

It was fine, location is good and breakfast too, but the drain of the shower smelled really bad. I only realized until I had already unpacked and did not want to switch rooms, cause it would mean packing again after a pretty long day. I went to the reception desk asking if someone could come and pour some bleach on the drain to remove the bad smell... they said that was not possible until the next day. I find it hard to understand NOBODY was able to offer a solution but changing rooms, pouring bleach should be something that can be done 24/7 in such a huge hotel. I let the water run for 5 minutes and the smell slightly reduced, but remained. The worst part is, that the next day, when they cleaned the room, they did not solve the issue and the smell was there again in the evening when I came back. Annoying.

Dear Susana E., Thank you for taking the time to tell us about your experience at the Novotel Hildesheim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patrick Courteaux General Manager

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Other web-users rate our hotel

  • 468 reviews 8.9/10 Location
  • 613 reviews 5.9/10 Room
  • 504 reviews 8.4/10 Service
  • 21 reviews 7.3/10 WiFi
  • 356 reviews 7.4/10 Breakfast
  • 211 reviews 6.2/10 Vibe
  • 177 reviews 6.1/10 Cleanliness
  • 153 reviews 4.4/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.