Mercure Hotel Erfurt Altstadt 4 stars

Name: Mercure Hotel Erfurt Altstadt
Address: ERFURT, 99084, GERMANY
Telephone: (+49)361/59490
Rating: 4.5

Customer review rating 4.5/5 6,567 reviews

ALLSAFE approved hotel

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+ 19 Services

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Mercure Hotel Erfurt Altstadt

Hotel for travellers looking for local and authentic experiences

We have intensified hygiene and prevention measures to ensure your safety. The ALLSAFE label stands for our new, enhanced cleanliness standards and ensures that they are adhered to in our hotel.

Mr Stefan GOETZ, Hotel Manager

Erfurt "is in the best location. There must be a city here," the reformer Martin Luther once said. With this quotation, my team and I invite you to see the capital city of Thuringia for yourself. Your sincerely, Stefan Götz - Hotel Manager - MERCURE HOTEL ERFURT ALTSTADT Midscale hotel for business trips or vacations. The Mercure Hotel Erfurt Altstadt is quickly and easily accessible from all directions. The highway junction A71 and A4 is practically located right in the center of Germany.

The event venues Kaisersaal, the Arena or Messe Erfurt offer various possibilities, are in the vicinity or can be reached after a few tram stops. Erfurt - Venue of the Federal Garden Show BUGA 2021.

Erfurt can be reached quickly from all directions in Germany via the ICE junction Erfurt or the A4 / A71 motorways. Blumenstadt is the venue of the Federal Garden Show BUGA in 2021.

Hotel extras

Located in the heart of the historic old town
Cozy guest house with Thuringian specialties in a historic building built in 1451
Fresh waffles and Thuringian specialties for breakfast
The pedestrian area and shopping street starts in front of the hotel
All attractions in the direct vicinity and within walking distance

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet (Paying)
- WIFI in the communal areas
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
Parking
- Private indoor parking (Paying)
- Private enclosed outdoor parking (Paying)
- Bus/coach parking area (Nearby)
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access (Nearby)
- Reduced mobility facilities (Nearby)
- Accessible bathroom (Nearby)
Pets allowedPaying
100% non-smoking hotel
Languages spoken at the hotel
- German
- English
Reception open 24 hours a day
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 10AM (Paying) Need access to your room from 10am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays in our Mercure hotels.
- LATE CHECK-OUT UP TO 6PM (Paying) Want to keep your room until 6pm on the day of departure? Book this exclusive advantage now and make the most of your business or leisure stays in our Mercure hotels.
Laundry
- Dry cleaning / Ironing (Paying) Paying
- Shoe shine machine
Hairdressing salon (Nearby)Paying

BreakfastPaying
1 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 06:00-21:00
- Opening hours : Week-end 07:00-21:00
Snack & beverage machinePaying

8 meeting room(s)
Self service business centre
Copy/print service available

Due to current legal regulations, our hotel can only be booked by non-tourist guests until further notice. You must therefore confirm in writing prior to arrival that your trip is not based on a tourism-related event. Please also note the exceptions in certain federal states. We would like to point out that in the public areas of the hotel you must always wear a mouth and nose protector. Many thanks for your understanding.

Hotel location

Mercure Hotel Erfurt Altstadt

Meienbergstr. 26-27
99084
erfurt
germany

Tel: +4936159490

Fax: (+49)361/5949100

Contact email :

Check-in from 15h00

Check out up to 12h00

By plane
ERFURT AIRPORT At 7km / 4.35 miles
By plane
FLUGHAFEN LEIPZIG At 140km / 87 miles
By train
HAUPTBAHNHOF At 0.5km / 0.31 miles

GPS :50.978365, 11.034533

Our accommodation(s)

Experience contemporary comfort in a historic atmosphere. At the 4-star Mercure Hotel Erfurt Altstadt, you have the choice between Standard, Superior and comfortable Privilege Rooms. Privilege Rooms overlook the peaceful Courtyard. For the disabled we have a reduced mobility single room. All 141 rooms have free wif-fi. One child under 12 is free of charge in the parents' room. Your pet is welcome (EUR 10/night).

Standard Room overlooking the street with twinbeds

Max. number of persons: 2
Area: From 21 m² / 226 sq ft
Views: City View *

* Subject to availability

Wireless internet in your room
Bathroom products

Superior Room in a quiet location with twin beds

Max. number of persons: 2
Area: From 21 m² / 226 sq ft
Views: Courtyard View *

* Subject to availability

Wireless internet in your room
Bathroom products

Privilege Room in a quiet location with doublebed

Max. number of persons: 3
Area: From 25 m² / 269 sq ft
Views: Courtyard View *

* Subject to availability

Wireless internet in your room
Bathroom products

Standard Room overlooking the street with single bed

Max. number of persons: 1
Area: From 20 m² / 215 sq ft
Views: City View *

* Subject to availability

Wireless internet in your room
Bathroom products

Superior Room in a quiet location with single bed

Max. number of persons: 1
Area: From 20 m² / 215 sq ft
Views: Courtyard View *

* Subject to availability

Wireless internet in your room
Bathroom products

Rooms

Our restaurants and bars

ZUM REBSTOCK

Type of cuisine: Regional

Our restaurant "Zum Rebstock" is closed to a la carte guests until further notice.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
~~Sun~~

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
~~Sun~~

LOBBY BAR

The contemporary hotel bar with space for 25 people is an inviting place to relax and chat with other hotel guests. Make the most of this opportunity to while away comfortable hours in a sociable atmosphere.

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 8
Maximum size: 198 m²
Maximum capacity: 180 people
Maximum banquet capacity: 100 people

Find out more

Good stay in the old town

Bf Families - 02/11/2020 Confirmed reviews ALL

very central located in the old town quiet place to stay

Dear Benjamin F., We very much appreciate your comments regarding your stay at the Mercure Hotel Erfurt Altstadt. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandra Stüppardt Direktion Mercure Hotel Erfurt Altstadt

Well located.

Diwas Business - 11/10/2020 Confirmed reviews ALL

I liked it overall here in Mercure Erfurt. What i extremely good found was the friendly staff in reception and nice rooms. Thank you for good stay.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stefan Götz Manager

Good location and nice stay

S..a. Couples - 22/09/2020 Confirmed reviews ALL

Quiet and nice Privilege room. Difficult to get a parking place in the garage or in the yard. No pre- reservation possible. BUT the reception personnel was very helpful and friendly . They arranged a parking place in the yard

Dear Mr. A., thank you for the good review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

Nice location and comfortable night

Matthew Families - 25/08/2020 Confirmed reviews ALL

Easy, fast and friendly service at reception. Comfortable sleep despite the tropical weather. Erfurt‘s picturesque Altstadt is right outside.

Dear Matthew L., We very much appreciate your comments regarding your stay at the Mercure Hotel Erfurt Altstadt. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefan Götz Manager

Tor Couples - 27/07/2020 Confirmed reviews ALL

no Platinum service. Understandable if no upgrade (in almost empty hotel) is possible. no complementary welcome drink and no late check out sign inside missing making it difficult to find way out in this maze.

Dear Mr. S., thank you for taking the time to tell us about your experience at the Mercure Hotel Erfurt Altstadt. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kathy Heinze Guest relation

Great location

Lmg Solo - 20/07/2020 Confirmed reviews ALL

The hotel is superbly located in the old town (with its own parking) and walking distance to all major attractions in town.

Dear Mr. G., thank you for the great review of our hotel! You have not received an upgrade because you already reserved a privileged room. This is the highest room category. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

Felt very welcome.

Tobias K. Families - 14/03/2020 Confirmed reviews ALL

Nice room, very competent and devoted staff.

Dear Mr. K., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

Welcome back

Uw Business - 28/02/2020 Confirmed reviews ALL

Always a pleasure to come back to Erfurt Mercure and stay

Dear Mr. H., thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

Great hotel

Peter Business - 20/02/2020 Confirmed reviews ALL

Stayed at this hotel so many times and it never disappoints. Friendly staff, great breakfast.

Dear Mr. S., thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

comfortable, friendly staff, great facilities, good food.

Anonymous Business - 11/02/2020 Confirmed reviews ALL

exceeding expectations

Dear Mr. v., thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

excellent customer service

Anita Couples - 06/02/2020 Confirmed reviews ALL

lovely room, very quiet, mattress a little worn-out but still okay. lovely staff.

Dear Mrs. H., thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

Dirty and old

Anonymous Business - 11/01/2020 Confirmed reviews ALL

Room was dusty. Door to bathroom was damaged and extremely loud. Lightning in the room so super bad.

Dear Mr. v., thank you for taking the time to tell us about your experience at the Mercure Hotel Erfurt Altstadt. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kathy Heinze Guest relation

Great location

Franz Solo - 26/12/2019 Confirmed reviews ALL

Great location, modern and clean room. Good for short stay while visiting Erfurt.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. For the upcoming New Year we want to wish you all the best. Sincerely, Stefan Götz Manager

Comfortable

Tomas O. Business - 02/12/2019 Confirmed reviews ALL

Hotel staff friendly and accommodating; breakfast/restaurant staff helpful. Rooms warm and cozy; had good sleep every day. Clean rooms and grounds. Our group had a pleseant stay!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stefan Götz Manager

Fantastic location, hotel and staff

Maurizio M. Friends - 19/10/2019 Confirmed reviews ALL

It was a short stay but everything was more than i expected

Dear Mr. M., thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

P. Solo - 17/09/2019 Confirmed reviews ALL

The location is great, near to many attractions. The room is clean and breakfast is awesome.

Dear Mr. P., thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

Jack Friends - 11/09/2019 Confirmed reviews ALL

We really enjoyed staying at the hotel. It was comfortable and in a good location.

Dear Jack Sheppard, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stefan Götz Manager

A beautiful city and a good hotel

Birte N. Couples - 03/08/2019 Confirmed reviews ALL

No aircondition, very hot at night !! Very bad bed clothes, very heavy, both the duvet and the pillow. For a hotel of this standard it is not worthy. The bread in the morning quite dry. I got a broken teeth, when I the last morning bite in one of the breads. I have visited my dentist, and the cost can be about 2000 Eu. What will you say to that ??

Dear Lunau Birte N., thank you for taking the time to tell us about your experience at the Mercure Hotel Erfurt Altstadt. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our hotel manager will get in touch with you regarding your information. He is not at the hotel at the moment. We will forward your request to him as soon as he is back. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kathy Heinze Guest relation

Addequate, but overprices and not equipped to a level that may be expected

Mb Business - 31/07/2019 Confirmed reviews ALL

No air conditioning during one of the hottest days of the year. Only a loud and inadequate fan. Breakfast at €17 is overpriced, but you can't even get a cappuccino. Parking at €17 is also steep. Not coming back here.

Dear Maarten B., thank you for taking the time to tell us about your experience at the Mercure Hotel Erfurt Altstadt. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns. Sincerely, Kathy Heinze Guest relation

Not recommendable

Ralph E. H. Families - 06/07/2019 Confirmed reviews ALL

No air-conditioning in this category is unacceptable. We understand that this is new construction in the framework of an old building, however if the result is a poor design with all the shortcomings and none of the charm of the historic building it just doesn't cut it. Confusing elevator situation, fire door bonanza, loud night-time street noise and activity from nearby kebab joints, terrible beds with one(!) tiny pillow per person?! Never again, ever

Dear Mr. H., thank you for taking the time to tell us about your experience at the Mercure Hotel Erfurt Altstadt. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kathy Heinze Guest relation

Our most recent 20 reviews

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