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Mercure Hotel Erfurt Altstadt 4 stars

Customer review rating 4.5/5 6,604 reviews

ALLSAFE approved hotel

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Mercure Hotel Erfurt Altstadt
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+ 19 Services

Hotel extras

  • Located in the heart of the historic old town

  • Cozy guest house with Thuringian specialties in a historic building built in 1451

  • Fresh waffles and Thuringian specialties for breakfast

  • The pedestrian area and shopping street starts in front of the hotel

  • All attractions in the direct vicinity and within walking distance

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Hairdressing salon (nearby)Paying
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
  • Snack & beverage machinePaying
Business services
  • 8 Meeting room(s)
  • Self service business centre
  • Copy/print service availablePaying

Hotel location

Mercure Hotel Erfurt Altstadt

Meienbergstr. 26-27
99084 erfurt
germany

Tel: +4936159490

Fax: (+49)361/5949100

Check-in from 15h00

Check out up to 12h00

  • By plane

    ERFURT AIRPORT At 7km / 4.35 miles

  • By plane

    FLUGHAFEN LEIPZIG At 140km / 87 miles

  • By train

    HAUPTBAHNHOF At 0.5km / 0.31 miles

GPS :50.978365, 11.034533

Our accommodation(s)

Experience contemporary comfort in a historic atmosphere. At the 4-star Mercure Hotel Erfurt Altstadt, you have the choice between Standard, Superior and comfortable Privilege Rooms. Privilege Rooms overlook the peaceful Courtyard. For the disabled we have a reduced mobility single room. All 141 rooms have free wif-fi. One child under 12 is free of charge in the parents' room. Your pet is welcome (EUR 10/night).

Standard Room overlooking the street with twinbeds

  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room in a quiet location with twin beds

  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Views: Courtyard View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Privilege Room in a quiet location with doublebed

  • Max. number of persons: 3
  • Area: From 25 / 269 sq ft
  • Views: Courtyard View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Standard Room overlooking the street with single bed

  • Max. number of persons: 1
  • Area: From 20 / 215 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room in a quiet location with single bed

  • Max. number of persons: 1
  • Area: From 20 / 215 sq ft
  • Views: Courtyard View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)
Rooms

Our restaurants and bars

ZUM REBSTOCK

Type of cuisine: Regional

Our restaurant "Zum Rebstock" is closed to a la carte guests until further notice.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Non contractual photo

The contemporary hotel bar with space for 25 people is an inviting place to relax and chat with other hotel guests. Make the most of this opportunity to while away comfortable hours in a sociable atmosphere.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 198

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Mercure Hotel Erfurt Altstadt

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

6,604 reviews

tripadvisor

TripAdvisor Rating 4.0/5

700 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good stay

Customer review rating 4.0/5

Martin Business - 25/03/2021 Confirmed reviews ALL

Comfortable room, good bed. It is strange that in times of Corona restrictions a group of 10-15 people have a party in the hotel bar and no one from the hotel staff deems it necessary to enforce the measures that apply to everyone.

Dear Mr. S., thank you for the good review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We will again advise our staff to implement the corona rules at any time. Thank you for your reference. Sincerely, Kathy Heinze Guest relation

Good stay in the old town

Customer review rating 4.5/5

Bf Families - 02/11/2020 Confirmed reviews ALL

very central located in the old town quiet place to stay

Dear Benjamin F., We very much appreciate your comments regarding your stay at the Mercure Hotel Erfurt Altstadt. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandra Stüppardt Direktion Mercure Hotel Erfurt Altstadt

Well located.

Customer review rating 4.5/5

Diwas Business - 11/10/2020 Confirmed reviews ALL

I liked it overall here in Mercure Erfurt. What i extremely good found was the friendly staff in reception and nice rooms. Thank you for good stay.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stefan Götz Manager

Good location and nice stay

Customer review rating 4.5/5

S..a. Couples - 22/09/2020 Confirmed reviews ALL

Quiet and nice Privilege room. Difficult to get a parking place in the garage or in the yard. No pre- reservation possible. BUT the reception personnel was very helpful and friendly . They arranged a parking place in the yard

Dear Mr. A., thank you for the good review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

Nice location and comfortable night

Customer review rating 5.0/5

Matthew Families - 25/08/2020 Confirmed reviews ALL

Easy, fast and friendly service at reception. Comfortable sleep despite the tropical weather. Erfurt‘s picturesque Altstadt is right outside.

Dear Matthew L., We very much appreciate your comments regarding your stay at the Mercure Hotel Erfurt Altstadt. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefan Götz Manager
Customer review rating 2.0/5

Tor Couples - 27/07/2020 Confirmed reviews ALL

no Platinum service. Understandable if no upgrade (in almost empty hotel) is possible. no complementary welcome drink and no late check out sign inside missing making it difficult to find way out in this maze.

Dear Mr. S., thank you for taking the time to tell us about your experience at the Mercure Hotel Erfurt Altstadt. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kathy Heinze Guest relation

Great location

Customer review rating 4.0/5

Lmg Solo - 20/07/2020 Confirmed reviews ALL

The hotel is superbly located in the old town (with its own parking) and walking distance to all major attractions in town.

Dear Mr. G., thank you for the great review of our hotel! You have not received an upgrade because you already reserved a privileged room. This is the highest room category. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

Felt very welcome.

Customer review rating 4.0/5

Tobias K. Families - 14/03/2020 Confirmed reviews ALL

Nice room, very competent and devoted staff.

Dear Mr. K., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

Welcome back

Customer review rating 4.5/5

Uw Business - 28/02/2020 Confirmed reviews ALL

Always a pleasure to come back to Erfurt Mercure and stay

Dear Mr. H., thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

Great hotel

Customer review rating 4.5/5

Peter Business - 20/02/2020 Confirmed reviews ALL

Stayed at this hotel so many times and it never disappoints. Friendly staff, great breakfast.

Dear Mr. S., thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

comfortable, friendly staff, great facilities, good food.

Customer review rating 5.0/5

Anonymous Business - 11/02/2020 Confirmed reviews ALL

exceeding expectations

Dear Mr. v., thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

excellent customer service

Customer review rating 4.5/5

Anita Couples - 06/02/2020 Confirmed reviews ALL

lovely room, very quiet, mattress a little worn-out but still okay. lovely staff.

Dear Mrs. H., thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

good position in centre of town in a pretty city

TripAdvisor rating 3.0/5

I1632RRdavidb Couples - 25/05/2019 TripAdvisor review

It is situated in the middle of town in a pedestrian area. This makes parking difficult . They have a little parking but it cannot be booked and there are no instructions as t whether you can park outside and drop your luggage if no parking is available. You must have a green pollution rego sticker to enter the area. There is however a park house near by which we used.\ Rooms are OK but pillows are terrible with no stuffing. Breakfast was good, staff nice but we choose to eat elsewhere for dinner. Good hotel to visit a pretty city

Business trip for two nights

TripAdvisor rating 5.0/5

MaireFI Business - 28/10/2018 TripAdvisor review

The hotel was tidy and quiet, and the room had a comfy bed - perfect for business trip! The staff was friendly and helped me with printing the train ticket. The breakfast was just superb, with coffee served to the table.

Great hotel in good location

TripAdvisor rating 5.0/5

johnbR8140CG Couples - 24/09/2017 TripAdvisor review

We spent 3 nights at this great hotel in a prime location in Erfurt. The superior room was very comfortable and spacious, the breakfast excellent and the underground car park a bonus. The front desk staff were extremely helpful and knowledgeable. This all made for a very memorable visit. We would definitely stay here again.

Great Hotel in the Heart of Erfurt

TripAdvisor rating 5.0/5

fabian813 Couples - 16/03/2017 TripAdvisor review

The Hotel is very central located, just behind the hotel is the old city center. The Hotel itself is well renovated and has great facilities. The Staff was very friendly and the minibar was free of charge.

Perfect Hotel for Discovering Erfurt

TripAdvisor rating 4.0/5

YanXunLong Business - 28/03/2016 TripAdvisor review

Conveniently located hotel for discovering the old part of Erfurt. The staff is very friendly and is making an effort to assist you. Little problems get taken care of almost instantaneously. The bar and restaurant offer sufficient choices of food and beverages at a fair price. The rooms are spacious, but you need to be aware of two twin beds put together being called king size. This is in my eyes the only issue for visitors expecting queen or king size beds. The Mercure does have some queen size beds with a single mattress. The sleep quality is good. Moving on to the bathroom. Modern design, but some with bathtub instead of a standalone shower. But fittings are of high quality and the water pressure is strong enough.

Overnight

TripAdvisor rating 4.0/5

raphael20152015 Couples - 18/11/2015 TripAdvisor review

Be aware of the taxes upon checkout as they are surprising. The hotel was good and he breakfast more than adequate. The location of the hotel is lovely and we found a great restaurant around the corner with terrific staff- lovely meal!

Lieber Gast, wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Erfurt Altstadt. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Die Hotelleitung

Erfurt Mercure

TripAdvisor rating 4.0/5

mraimond Business - 22/09/2013 TripAdvisor review

Great place to stay in the city. Walk downtown easily. Friendly staff. Only parking can sometimes be very full and tight to drive in. Rooms are clean and quiet and the beds are of good comfortable quality.

Mercure Erfurt

TripAdvisor rating 4.0/5

BertMol_Belgium Couples - 07/04/2013 TripAdvisor review

We enjoyed our Easter weekend in the Mercure hotel. Very well located in the city center with access to the historic monuments and shopping district. Nice attention from the staff on Easter Day. Hotel was light and clean with good parking facility.

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