Mercure Hotel Erfurt Altstadt 4 stars

Customer review rating 4.6/5 6,236 reviews

Mercure Hotel Erfurt Altstadt
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Hotel extras

  • Located in the heart of the historic old town

  • Cozy guest house in a historic building with Thuringian specialties

  • Pedestrian and shopping zone right outside the hotel

  • All of the city's attractions are nearby and within walking distance.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Hairdressing salon (Nearby)Paying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machinePaying
Business services
  • 8 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Mercure Hotel Erfurt Altstadt

Meienbergstr. 26-27
99084
erfurt
germany

Tel: +4936159490

Fax: (+49)361/5949100

Check-in from 15h00

Check out up to 12h00

  • By plane

    ERFURT AIRPORT At 7km / 4.35 miles

  • By plane

    FLUGHAFEN LEIPZIG At 140km / 87 miles

  • By train

    HAUPTBAHNHOF At 0.5km / 0.31 miles

GPS :50.978365, 11.034533

Our accommodations

Experience contemporary comfort in a historic atmosphere. At the 4-star Mercure Hotel Erfurt Altstadt, you have the choice between Standard, Superior and comfortable Privilege Rooms. Privilege Rooms overlook the peaceful Courtyard. For the disabled we have a reduced mobility single room. All 141 rooms have free wif-fi. One child under 12 is free of charge in the parents' room. Your pet is welcome (EUR 10/night).

Standard Room overlooking the street with twinbeds

  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Room in a quiet location with twin beds

  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Mini bar with free soft drinks(...)

Privilege Room in a quiet location with doublebed

  • Max. number of persons: 3
  • Area: From 25 / 269 sq ft
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Mini bar with free soft drinks(...)

Standard Room overlooking the street with single bed

  • Max. number of persons: 1
  • Area: From 20 / 215 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Room in a quiet location with single bed

  • Max. number of persons: 1
  • Area: From 20 / 215 sq ft
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Mini bar with free soft drinks(...)
Rooms

Our restaurants and bars

ZUM REBSTOCK

Type of cuisine: Regional

Our restaurant "Zum Rebstock" is closed to a la carte guests until further notice.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Non contractual photo

The contemporary hotel bar with space for 25 people is an inviting place to relax and chat with other hotel guests. Make the most of this opportunity to while away comfortable hours in a sociable atmosphere.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 198

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Mercure Hotel Erfurt Altstadt

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

6,236 reviews

tripadvisor

TripAdvisor Rating 4.0/5

684 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2020
Customer review rating 4.6/5

Tor Couples - 27/07/2020 Confirmed reviews ALL

no Platinum service. Understandable if no upgrade (in almost empty hotel) is possible. no complementary welcome drink and no late check out sign inside missing making it difficult to find way out in this maze.

Dear Mr. S., thank you for taking the time to tell us about your experience at the Mercure Hotel Erfurt Altstadt. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kathy Heinze Guest relation

Great location

Customer review rating 4.6/5

Lmg Solo - 20/07/2020 Confirmed reviews ALL

The hotel is superbly located in the old town (with its own parking) and walking distance to all major attractions in town.

Dear Mr. G., thank you for the great review of our hotel! You have not received an upgrade because you already reserved a privileged room. This is the highest room category. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

Felt very welcome.

Customer review rating 4.6/5

Tobias K. Families - 14/03/2020 Confirmed reviews ALL

Nice room, very competent and devoted staff.

Dear Mr. K., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

Welcome back

Customer review rating 4.6/5

Uw Business - 28/02/2020 Confirmed reviews ALL

Always a pleasure to come back to Erfurt Mercure and stay

Dear Mr. H., thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

Great hotel

Customer review rating 4.6/5

Peter Business - 20/02/2020 Confirmed reviews ALL

Stayed at this hotel so many times and it never disappoints. Friendly staff, great breakfast.

Dear Mr. S., thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

comfortable, friendly staff, great facilities, good food.

Customer review rating 4.6/5

Anonymous Business - 11/02/2020 Confirmed reviews ALL

exceeding expectations

Dear Mr. v., thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

excellent customer service

Customer review rating 4.6/5

Anita Couples - 06/02/2020 Confirmed reviews ALL

lovely room, very quiet, mattress a little worn-out but still okay. lovely staff.

Dear Mrs. H., thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

Dirty and old

Customer review rating 4.6/5

Anonymous Business - 11/01/2020 Confirmed reviews ALL

Room was dusty. Door to bathroom was damaged and extremely loud. Lightning in the room so super bad.

Dear Mr. v., thank you for taking the time to tell us about your experience at the Mercure Hotel Erfurt Altstadt. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kathy Heinze Guest relation

Great location

Customer review rating 4.6/5

Franz Solo - 26/12/2019 Confirmed reviews ALL

Great location, modern and clean room. Good for short stay while visiting Erfurt.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. For the upcoming New Year we want to wish you all the best. Sincerely, Stefan Götz Manager

Comfortable

Customer review rating 4.6/5

Tomas O. Business - 02/12/2019 Confirmed reviews ALL

Hotel staff friendly and accommodating; breakfast/restaurant staff helpful. Rooms warm and cozy; had good sleep every day. Clean rooms and grounds. Our group had a pleseant stay!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stefan Götz Manager

Fantastic location, hotel and staff

Customer review rating 4.6/5

Maurizio M. Friends - 19/10/2019 Confirmed reviews ALL

It was a short stay but everything was more than i expected

Dear Mr. M., thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation
Customer review rating 4.6/5

P. Solo - 17/09/2019 Confirmed reviews ALL

The location is great, near to many attractions. The room is clean and breakfast is awesome.

Dear Mr. P., thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

Mr

Customer review rating 4.6/5

Jack Friends - 11/09/2019 Confirmed reviews ALL

We really enjoyed staying at the hotel. It was comfortable and in a good location.

Dear Jack Sheppard, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stefan Götz Manager

A beautiful city and a good hotel

Customer review rating 4.6/5

Birte N. Couples - 03/08/2019 Confirmed reviews ALL

No aircondition, very hot at night !! Very bad bed clothes, very heavy, both the duvet and the pillow. For a hotel of this standard it is not worthy. The bread in the morning quite dry. I got a broken teeth, when I the last morning bite in one of the breads. I have visited my dentist, and the cost can be about 2000 Eu. What will you say to that ??

Dear Lunau Birte N., thank you for taking the time to tell us about your experience at the Mercure Hotel Erfurt Altstadt. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our hotel manager will get in touch with you regarding your information. He is not at the hotel at the moment. We will forward your request to him as soon as he is back. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kathy Heinze Guest relation

Addequate, but overprices and not equipped to a level that may be expected

Customer review rating 4.6/5

Mb Business - 31/07/2019 Confirmed reviews ALL

No air conditioning during one of the hottest days of the year. Only a loud and inadequate fan. Breakfast at €17 is overpriced, but you can't even get a cappuccino. Parking at €17 is also steep. Not coming back here.

Dear Maarten B., thank you for taking the time to tell us about your experience at the Mercure Hotel Erfurt Altstadt. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns. Sincerely, Kathy Heinze Guest relation

Not recommendable

Customer review rating 4.6/5

Ralph E. H. Families - 06/07/2019 Confirmed reviews ALL

No air-conditioning in this category is unacceptable. We understand that this is new construction in the framework of an old building, however if the result is a poor design with all the shortcomings and none of the charm of the historic building it just doesn't cut it. Confusing elevator situation, fire door bonanza, loud night-time street noise and activity from nearby kebab joints, terrible beds with one(!) tiny pillow per person?! Never again, ever

Dear Mr. H., thank you for taking the time to tell us about your experience at the Mercure Hotel Erfurt Altstadt. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kathy Heinze Guest relation

Very pleasant stay

Customer review rating 4.6/5

Anett Families - 05/06/2019 Confirmed reviews ALL

Very friendly and helpful staff, food looked delicious and very easy access to public transport

Dear Mrs. K., thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

Very enjoyable.

Customer review rating 4.6/5

Tony Couples - 04/06/2019 Confirmed reviews ALL

Very pleasant staff. Clean room with good facilities. Excellent breakfast.

Dear Mr. K., thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

good position in centre of town in a pretty city

TripAdvisor rating 4.0/5

I1632RRdavidb Couples - 25/05/2019 TripAdvisor review

It is situated in the middle of town in a pedestrian area. This makes parking difficult . They have a little parking but it cannot be booked and there are no instructions as t whether you can park outside and drop your luggage if no parking is available. You must have a green pollution rego sticker to enter the area. There is however a park house near by which we used.\ Rooms are OK but pillows are terrible with no stuffing. Breakfast was good, staff nice but we choose to eat elsewhere for dinner. Good hotel to visit a pretty city

well located

Customer review rating 4.6/5

David B. Couples - 23/05/2019 Confirmed reviews ALL

Parking a challenge. Hotel in excellent position and staff helpful. Very interesting town but seemingly devoid of restaurants that we could find open, or Google could find for that matter. Odd.

Dear Mr. B., thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation
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