Mercure Hotel Erfurt Altstadt 4 stars

Customer review rating 4.5/5 6,552 reviews

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Mercure Hotel Erfurt Altstadt
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Hotel extras

  • Located in the heart of the historic old town

  • Cozy guest house with Thuringian specialties in a historic building built in 1451

  • Fresh waffles and Thuringian specialties for breakfast

  • The pedestrian area and shopping street starts in front of the hotel

  • All attractions in the direct vicinity and within walking distance

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Hairdressing salon (Nearby)Paying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machinePaying
Business services
  • 8 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Mercure Hotel Erfurt Altstadt

Meienbergstr. 26-27
99084
erfurt
germany

Tel: +4936159490

Fax: (+49)361/5949100

Check-in from 15h00

Check out up to 12h00

  • By plane

    ERFURT AIRPORT At 7km / 4.35 miles

  • By plane

    FLUGHAFEN LEIPZIG At 140km / 87 miles

  • By train

    HAUPTBAHNHOF At 0.5km / 0.31 miles

GPS :50.978365, 11.034533

Our accommodation(s)

Experience contemporary comfort in a historic atmosphere. At the 4-star Mercure Hotel Erfurt Altstadt, you have the choice between Standard, Superior and comfortable Privilege Rooms. Privilege Rooms overlook the peaceful Courtyard. For the disabled we have a reduced mobility single room. All 141 rooms have free wif-fi. One child under 12 is free of charge in the parents' room. Your pet is welcome (EUR 10/night).

Standard Room overlooking the street with twinbeds

  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Room in a quiet location with twin beds

  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Views: Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Mini bar with free soft drinks(...)

Privilege Room in a quiet location with doublebed

  • Max. number of persons: 3
  • Area: From 25 / 269 sq ft
  • Views: Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Mini bar with free soft drinks(...)

Standard Room overlooking the street with single bed

  • Max. number of persons: 1
  • Area: From 20 / 215 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Room in a quiet location with single bed

  • Max. number of persons: 1
  • Area: From 20 / 215 sq ft
  • Views: Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Mini bar with free soft drinks(...)
Rooms

Our restaurants and bars

ZUM REBSTOCK

Type of cuisine: Regional

Our restaurant "Zum Rebstock" is closed to a la carte guests until further notice.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Non contractual photo

The contemporary hotel bar with space for 25 people is an inviting place to relax and chat with other hotel guests. Make the most of this opportunity to while away comfortable hours in a sociable atmosphere.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 198

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Mercure Hotel Erfurt Altstadt

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

6,552 reviews

tripadvisor

TripAdvisor Rating 4.0/5

696 reviews

Good stay in the old town

Customer review rating 4.5/5

Bf Families - 02/11/2020 Confirmed reviews ALL

very central located in the old town quiet place to stay

Dear Benjamin F., We very much appreciate your comments regarding your stay at the Mercure Hotel Erfurt Altstadt. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandra Stüppardt Direktion Mercure Hotel Erfurt Altstadt

Well located.

Customer review rating 4.5/5

Diwas Business - 11/10/2020 Confirmed reviews ALL

I liked it overall here in Mercure Erfurt. What i extremely good found was the friendly staff in reception and nice rooms. Thank you for good stay.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stefan Götz Manager

Good location and nice stay

Customer review rating 4.5/5

S..a. Couples - 22/09/2020 Confirmed reviews ALL

Quiet and nice Privilege room. Difficult to get a parking place in the garage or in the yard. No pre- reservation possible. BUT the reception personnel was very helpful and friendly . They arranged a parking place in the yard

Dear Mr. A., thank you for the good review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

Nice location and comfortable night

Customer review rating 4.5/5

Matthew Families - 25/08/2020 Confirmed reviews ALL

Easy, fast and friendly service at reception. Comfortable sleep despite the tropical weather. Erfurt‘s picturesque Altstadt is right outside.

Dear Matthew L., We very much appreciate your comments regarding your stay at the Mercure Hotel Erfurt Altstadt. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefan Götz Manager
Customer review rating 4.5/5

Tor Couples - 27/07/2020 Confirmed reviews ALL

no Platinum service. Understandable if no upgrade (in almost empty hotel) is possible. no complementary welcome drink and no late check out sign inside missing making it difficult to find way out in this maze.

Dear Mr. S., thank you for taking the time to tell us about your experience at the Mercure Hotel Erfurt Altstadt. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kathy Heinze Guest relation

Great location

Customer review rating 4.5/5

Lmg Solo - 20/07/2020 Confirmed reviews ALL

The hotel is superbly located in the old town (with its own parking) and walking distance to all major attractions in town.

Dear Mr. G., thank you for the great review of our hotel! You have not received an upgrade because you already reserved a privileged room. This is the highest room category. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

Felt very welcome.

Customer review rating 4.5/5

Tobias K. Families - 14/03/2020 Confirmed reviews ALL

Nice room, very competent and devoted staff.

Dear Mr. K., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

Welcome back

Customer review rating 4.5/5

Uw Business - 28/02/2020 Confirmed reviews ALL

Always a pleasure to come back to Erfurt Mercure and stay

Dear Mr. H., thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

Great hotel

Customer review rating 4.5/5

Peter Business - 20/02/2020 Confirmed reviews ALL

Stayed at this hotel so many times and it never disappoints. Friendly staff, great breakfast.

Dear Mr. S., thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

comfortable, friendly staff, great facilities, good food.

Customer review rating 4.5/5

Anonymous Business - 11/02/2020 Confirmed reviews ALL

exceeding expectations

Dear Mr. v., thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

excellent customer service

Customer review rating 4.5/5

Anita Couples - 06/02/2020 Confirmed reviews ALL

lovely room, very quiet, mattress a little worn-out but still okay. lovely staff.

Dear Mrs. H., thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

Dirty and old

Customer review rating 4.5/5

Anonymous Business - 11/01/2020 Confirmed reviews ALL

Room was dusty. Door to bathroom was damaged and extremely loud. Lightning in the room so super bad.

Dear Mr. v., thank you for taking the time to tell us about your experience at the Mercure Hotel Erfurt Altstadt. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kathy Heinze Guest relation

Great location

Customer review rating 4.5/5

Franz Solo - 26/12/2019 Confirmed reviews ALL

Great location, modern and clean room. Good for short stay while visiting Erfurt.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. For the upcoming New Year we want to wish you all the best. Sincerely, Stefan Götz Manager

Comfortable

Customer review rating 4.5/5

Tomas O. Business - 02/12/2019 Confirmed reviews ALL

Hotel staff friendly and accommodating; breakfast/restaurant staff helpful. Rooms warm and cozy; had good sleep every day. Clean rooms and grounds. Our group had a pleseant stay!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stefan Götz Manager

Fantastic location, hotel and staff

Customer review rating 4.5/5

Maurizio M. Friends - 19/10/2019 Confirmed reviews ALL

It was a short stay but everything was more than i expected

Dear Mr. M., thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation
Customer review rating 4.5/5

P. Solo - 17/09/2019 Confirmed reviews ALL

The location is great, near to many attractions. The room is clean and breakfast is awesome.

Dear Mr. P., thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

Mr

Customer review rating 4.5/5

Jack Friends - 11/09/2019 Confirmed reviews ALL

We really enjoyed staying at the hotel. It was comfortable and in a good location.

Dear Jack Sheppard, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stefan Götz Manager

A beautiful city and a good hotel

Customer review rating 4.5/5

Birte N. Couples - 03/08/2019 Confirmed reviews ALL

No aircondition, very hot at night !! Very bad bed clothes, very heavy, both the duvet and the pillow. For a hotel of this standard it is not worthy. The bread in the morning quite dry. I got a broken teeth, when I the last morning bite in one of the breads. I have visited my dentist, and the cost can be about 2000 Eu. What will you say to that ??

Dear Lunau Birte N., thank you for taking the time to tell us about your experience at the Mercure Hotel Erfurt Altstadt. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our hotel manager will get in touch with you regarding your information. He is not at the hotel at the moment. We will forward your request to him as soon as he is back. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kathy Heinze Guest relation

Addequate, but overprices and not equipped to a level that may be expected

Customer review rating 4.5/5

Mb Business - 31/07/2019 Confirmed reviews ALL

No air conditioning during one of the hottest days of the year. Only a loud and inadequate fan. Breakfast at €17 is overpriced, but you can't even get a cappuccino. Parking at €17 is also steep. Not coming back here.

Dear Maarten B., thank you for taking the time to tell us about your experience at the Mercure Hotel Erfurt Altstadt. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns. Sincerely, Kathy Heinze Guest relation

Not recommendable

Customer review rating 4.5/5

Ralph E. H. Families - 06/07/2019 Confirmed reviews ALL

No air-conditioning in this category is unacceptable. We understand that this is new construction in the framework of an old building, however if the result is a poor design with all the shortcomings and none of the charm of the historic building it just doesn't cut it. Confusing elevator situation, fire door bonanza, loud night-time street noise and activity from nearby kebab joints, terrible beds with one(!) tiny pillow per person?! Never again, ever

Dear Mr. H., thank you for taking the time to tell us about your experience at the Mercure Hotel Erfurt Altstadt. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kathy Heinze Guest relation

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