Nice reception - good rooms an d very good located

We traveled by train and it was only a short walk from main station to the hotel, no taxi or bus needed. Hotel services were very good, as expected. The friendly staff always answered all questions and made our stay a beautiful experience.

Check-in was annoying in that while I waited in line, as indicated by the floor markings, Frau Hebemann was happy to take a group of 3 who slipped in the door and served then from the side while I stood there waiting. Eventually the intern Leon came to assist me as much as he could (High praise for Leon!!). It was even more annoying being a Diamond member. What Frau Hebemann needed to do was ask the three people to go in and line up where it was indicated "Eingang" instead of serving them from the exposed area that was for leaving reception. As well, the lack of a coffee machine in the room (excuse was COVID, but this is the only Accor hotel I have encountered with removal of coffee machines) was an annoyance. I will say that free coffee was provided if you went to the breakfast room (and took it back up yourself). My previous e-mails with preferences were totally disregarded, but super agent Leon very ably arranged for these (thanks!) Otherwise things were good for the stay. Highest praise for the evening agent (on Monday, Sept. 27) who took the trouble to get a fan for my room out of storage (there is no AC in the rooms and it was a muggy night); her service was definately diamond! Thanks. Otherwise all well and good. Hopefully more careful attention at check-in can be given to both the indicated line-up procedures, but regardless, serving guests in order!

It was a nice stay in my MErcusre Hotel as a longterm customer. Room was fine and quiet. All the service was well appreciated!

It is situated in the middle of town in a pedestrian area. This makes parking difficult . They have a little parking but it cannot be booked and there are no instructions as t whether you can park outside and drop your luggage if no parking is available. You must have a green pollution rego sticker to enter the area. There is however a park house near by which we used.\ Rooms are OK but pillows are terrible with no stuffing. Breakfast was good, staff nice but we choose to eat elsewhere for dinner. Good hotel to visit a pretty city

The hotel was tidy and quiet, and the room had a comfy bed - perfect for business trip! The staff was friendly and helped me with printing the train ticket. The breakfast was just superb, with coffee served to the table.

We spent 3 nights at this great hotel in a prime location in Erfurt. The superior room was very comfortable and spacious, the breakfast excellent and the underground car park a bonus. The front desk staff were extremely helpful and knowledgeable. This all made for a very memorable visit. We would definitely stay here again.

The Hotel is very central located, just behind the hotel is the old city center. The Hotel itself is well renovated and has great facilities. The Staff was very friendly and the minibar was free of charge.

Conveniently located hotel for discovering the old part of Erfurt. The staff is very friendly and is making an effort to assist you. Little problems get taken care of almost instantaneously. The bar and restaurant offer sufficient choices of food and beverages at a fair price. The rooms are spacious, but you need to be aware of two twin beds put together being called king size. This is in my eyes the only issue for visitors expecting queen or king size beds. The Mercure does have some queen size beds with a single mattress. The sleep quality is good. Moving on to the bathroom. Modern design, but some with bathtub instead of a standalone shower. But fittings are of high quality and the water pressure is strong enough.

Be aware of the taxes upon checkout as they are surprising. The hotel was good and he breakfast more than adequate. The location of the hotel is lovely and we found a great restaurant around the corner with terrific staff- lovely meal!

Great place to stay in the city. Walk downtown easily. Friendly staff. Only parking can sometimes be very full and tight to drive in. Rooms are clean and quiet and the beds are of good comfortable quality.

We enjoyed our Easter weekend in the Mercure hotel. Very well located in the city center with access to the historic monuments and shopping district. Nice attention from the staff on Easter Day. Hotel was light and clean with good parking facility.