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Mercure Hotel Erfurt Altstadt 4 stars

Customer review rating 4.5/5 7,185 reviews

ALLSAFE approved hotel

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Mercure Hotel Erfurt Altstadt
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+ 23 Services

Hotel extras

  • Located in the heart of the historic old town

  • Cozy guest house with Thuringian specialties in a historic building built in 1451

  • Fresh waffles and Thuringian specialties for breakfast

  • The pedestrian area and shopping street starts in front of the hotel

  • All attractions in the direct vicinity and within walking distance

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Hotel Erfurt Altstadt

Meienbergstr. 26-27
99084 erfurt
germany

Tel: +4936159490

Fax: (+49)361/5949100

Check-in from 15h00

Check out up to 12h00

  • By plane

    ERFURT AIRPORT At 7km / 4.35 miles

  • By plane

    FLUGHAFEN LEIPZIG At 140km / 87 miles

  • By train

    HAUPTBAHNHOF At 0.5km / 0.31 miles

GPS :50.978365, 11.034533

Hotel services

ZUM REBSTOCK

Our restaurant "Zum Rebstock" is closed to a la carte guests until further notice.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Snack and beverage machine
    • Snack and beverage machine Additional charge
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 8 Meeting rooms
  • Business Center
    • Self service business center
    • Business center is wheelchair accessible
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 141 rooms
    • One room for people with reduced mobility
    • No family room
    • 5 connecting rooms
    • 141 non-smoking rooms
    • 4 floors
  • Languages spoken at the hotel
    • German
    • English
  • Lounge
    • Waiting area or lounge
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line Additional charge
    • WiFi in the communal areas
    • High Speed WiFi Additional charge
    • WiFi at the hotel
    • High Speed internet Additional charge
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Elevator to all floor
  • Check In & Check-out facilities
    • Late Checkout
  • Luggage storage
    • Luggage storage
  • Desk equipment available
    • Shoe shine machine
    • Umbrellas
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Hotel, cannot be reserved Additional charge
    • On site
    • 70 parking spaces
    • Private
    • Parking opened 24/7
  • Q indoor car park, Anger 1 Additional charge
    • Near the property
    • 750 parking spaces
    • Public

Our accommodation(s)

Experience contemporary comfort in a historic atmosphere. At the 4-star Mercure Hotel Erfurt Altstadt, you have the choice between Standard, Superior and comfortable Privilege Rooms. Privilege Rooms overlook the peaceful Courtyard. For the disabled we have a reduced mobility single room. All 141 rooms have free wif-fi. One child under 12 is free of charge in the parents' room. Your pet is welcome (EUR 10/night).

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 198

  • Maximum capacity: 160 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Mercure Hotel Erfurt Altstadt

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

7,185 reviews

TripAdvisor Rating 4.0/5

714 reviews

Okay, but...

Customer review rating 3.0/5

Eed Solo - 06/10/2021 Confirmed reviews ALL

Check-in was annoying in that while I waited in line, as indicated by the floor markings, Frau Hebemann was happy to take a group of 3 who slipped in the door and served then from the side while I stood there waiting. Eventually the intern Leon came to assist me as much as he could (High praise for Leon!!). It was even more annoying being a Diamond member. What Frau Hebemann needed to do was ask the three people to go in and line up where it was indicated "Eingang" instead of serving them from the exposed area that was for leaving reception. As well, the lack of a coffee machine in the room (excuse was COVID, but this is the only Accor hotel I have encountered with removal of coffee machines) was an annoyance. I will say that free coffee was provided if you went to the breakfast room (and took it back up yourself). My previous e-mails with preferences were totally disregarded, but super agent Leon very ably arranged for these (thanks!) Otherwise things were good for the stay. Highest praise for the evening agent (on Monday, Sept. 27) who took the trouble to get a fan for my room out of storage (there is no AC in the rooms and it was a muggy night); her service was definately diamond! Thanks. Otherwise all well and good. Hopefully more careful attention at check-in can be given to both the indicated line-up procedures, but regardless, serving guests in order!

Dear Eric D., Thank you for taking the time to tell us about your experience at the Mercure Hotel Erfurt Altstadt. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kathy Heinze Guest relation

GOOD STAY in centre of ERFURT

Customer review rating 4.0/5

Ghartinger Couples - 07/08/2021 Confirmed reviews ALL

It was a nice stay in my MErcusre Hotel as a longterm customer. Room was fine and quiet. All the service was well appreciated!

Dear Mr. H., thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

Good location

Customer review rating 3.5/5

Anonymous Solo - 28/07/2021 Confirmed reviews ALL

Good location. A shame that the hotel (or at least my room) lacks a central ventilation system that would have worked as an air conditioner. Cooling the room by opening windows facing a single direction is a slow process.

Dear Andreas A., We very much appreciate your comments regarding your stay at the Mercure Hotel Erfurt Altstadt. I would like to apologize the lack of air condition and the inconvenience you had. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefan Götz Manager

Good stay

Customer review rating 4.0/5

Martin Business - 25/03/2021 Confirmed reviews ALL

Comfortable room, good bed. It is strange that in times of Corona restrictions a group of 10-15 people have a party in the hotel bar and no one from the hotel staff deems it necessary to enforce the measures that apply to everyone.

Dear Mr. S., thank you for the good review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We will again advise our staff to implement the corona rules at any time. Thank you for your reference. Sincerely, Kathy Heinze Guest relation

Good stay in the old town

Customer review rating 4.5/5

Bf Families - 02/11/2020 Confirmed reviews ALL

very central located in the old town quiet place to stay

Dear Benjamin F., We very much appreciate your comments regarding your stay at the Mercure Hotel Erfurt Altstadt. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandra Stüppardt Direktion Mercure Hotel Erfurt Altstadt

Well located.

Customer review rating 4.5/5

Diwas Business - 11/10/2020 Confirmed reviews ALL

I liked it overall here in Mercure Erfurt. What i extremely good found was the friendly staff in reception and nice rooms. Thank you for good stay.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stefan Götz Manager

Good location and nice stay

Customer review rating 4.5/5

S..a. Couples - 22/09/2020 Confirmed reviews ALL

Quiet and nice Privilege room. Difficult to get a parking place in the garage or in the yard. No pre- reservation possible. BUT the reception personnel was very helpful and friendly . They arranged a parking place in the yard

Dear Mr. A., thank you for the good review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

Nice location and comfortable night

Customer review rating 5.0/5

Matthew Families - 25/08/2020 Confirmed reviews ALL

Easy, fast and friendly service at reception. Comfortable sleep despite the tropical weather. Erfurt‘s picturesque Altstadt is right outside.

Dear Matthew L., We very much appreciate your comments regarding your stay at the Mercure Hotel Erfurt Altstadt. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefan Götz Manager
Customer review rating 2.0/5

Tor Couples - 27/07/2020 Confirmed reviews ALL

no Platinum service. Understandable if no upgrade (in almost empty hotel) is possible. no complementary welcome drink and no late check out sign inside missing making it difficult to find way out in this maze.

Dear Mr. S., thank you for taking the time to tell us about your experience at the Mercure Hotel Erfurt Altstadt. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kathy Heinze Guest relation

Great location

Customer review rating 4.0/5

Lmg Solo - 20/07/2020 Confirmed reviews ALL

The hotel is superbly located in the old town (with its own parking) and walking distance to all major attractions in town.

Dear Mr. G., thank you for the great review of our hotel! You have not received an upgrade because you already reserved a privileged room. This is the highest room category. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

good position in centre of town in a pretty city

TripAdvisor rating 3.0/5

I1632RRdavidb Couples - 25/05/2019 TripAdvisor review

It is situated in the middle of town in a pedestrian area. This makes parking difficult . They have a little parking but it cannot be booked and there are no instructions as t whether you can park outside and drop your luggage if no parking is available. You must have a green pollution rego sticker to enter the area. There is however a park house near by which we used.\ Rooms are OK but pillows are terrible with no stuffing. Breakfast was good, staff nice but we choose to eat elsewhere for dinner. Good hotel to visit a pretty city

Business trip for two nights

TripAdvisor rating 5.0/5

MaireFI Business - 28/10/2018 TripAdvisor review

The hotel was tidy and quiet, and the room had a comfy bed - perfect for business trip! The staff was friendly and helped me with printing the train ticket. The breakfast was just superb, with coffee served to the table.

Great hotel in good location

TripAdvisor rating 5.0/5

johnbR8140CG Couples - 24/09/2017 TripAdvisor review

We spent 3 nights at this great hotel in a prime location in Erfurt. The superior room was very comfortable and spacious, the breakfast excellent and the underground car park a bonus. The front desk staff were extremely helpful and knowledgeable. This all made for a very memorable visit. We would definitely stay here again.

Great Hotel in the Heart of Erfurt

TripAdvisor rating 5.0/5

fabian813 Couples - 16/03/2017 TripAdvisor review

The Hotel is very central located, just behind the hotel is the old city center. The Hotel itself is well renovated and has great facilities. The Staff was very friendly and the minibar was free of charge.

Perfect Hotel for Discovering Erfurt

TripAdvisor rating 4.0/5

YanXunLong Business - 28/03/2016 TripAdvisor review

Conveniently located hotel for discovering the old part of Erfurt. The staff is very friendly and is making an effort to assist you. Little problems get taken care of almost instantaneously. The bar and restaurant offer sufficient choices of food and beverages at a fair price. The rooms are spacious, but you need to be aware of two twin beds put together being called king size. This is in my eyes the only issue for visitors expecting queen or king size beds. The Mercure does have some queen size beds with a single mattress. The sleep quality is good. Moving on to the bathroom. Modern design, but some with bathtub instead of a standalone shower. But fittings are of high quality and the water pressure is strong enough.

Overnight

TripAdvisor rating 4.0/5

raphael20152015 Couples - 18/11/2015 TripAdvisor review

Be aware of the taxes upon checkout as they are surprising. The hotel was good and he breakfast more than adequate. The location of the hotel is lovely and we found a great restaurant around the corner with terrific staff- lovely meal!

Lieber Gast, wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Erfurt Altstadt. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Die Hotelleitung

Erfurt Mercure

TripAdvisor rating 4.0/5

mraimond Business - 22/09/2013 TripAdvisor review

Great place to stay in the city. Walk downtown easily. Friendly staff. Only parking can sometimes be very full and tight to drive in. Rooms are clean and quiet and the beds are of good comfortable quality.

Mercure Erfurt

TripAdvisor rating 4.0/5

BertMol_Belgium Couples - 07/04/2013 TripAdvisor review

We enjoyed our Easter weekend in the Mercure hotel. Very well located in the city center with access to the historic monuments and shopping district. Nice attention from the staff on Easter Day. Hotel was light and clean with good parking facility.

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