Mercure Hotel Erfurt Altstadt 4 stars
Customer review rating (ALL Rating) 4.5/5 1,456 reviews
ALLSAFE approved hotel
An ALLSAFE certified hotel - located in the heart of the historic old town
Cozy guest house with Thuringian specialties in a historic building built in 1451
Fresh waffles and Thuringian specialties for breakfast
The pedestrian area and shopping street starts in front of the hotel
All attractions in the direct vicinity and within walking distance
Meienbergstr. 26-27
99084 ERFURT
Germany
ERFURT AIRPORT At 7km / 4 miles
FLUGHAFEN LEIPZIG At 140km / 87 miles
HAUPTBAHNHOF At 0km / 0 miles
GPS:50.978365, 11.034533
Check-in from - Check out up to
Our restaurant "Zum Rebstock" is closed until further notice.
Our hotel bar is closed until further notice. With 25 seats it invites you to relax and have good conversations with hotel guests. Take advantage of this opportunity for cozy hours in social atmosphere.
Our rich breakfast buffet awaits you on weekdays from 6:30 am and from 7:00 am on weekends. In fine weather, you can have breakfast on the terrace. Breakfast is also served in the room for extra charge.
Experience contemporary comfort in a historic atmosphere. At the 4-star Mercure Hotel Erfurt Altstadt, you have the choice between Standard, Superior and comfortable Privilege Rooms. Privilege Rooms overlook the peaceful Courtyard. For the disabled we have a reduced mobility single room. All 141 rooms have free wif-fi. One child under 12 is free of charge in the parents' room. Your pet is welcome (EUR 10/night).
100% genuine reviews from our guests
Find out moreCustomer review rating 4.0/5
Alba M. Business - Confirmed reviews ALL
while in Erfurt, i almost always stay at the mercure. Great position and very kind team.
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stefan Götz Manager
Customer review rating 4.0/5
Alba M. Business - Confirmed reviews ALL
the Team is very friendly and kind. Good service and good quality of food at breakfast. Great that there are safes in the room now !!! Excellent idea. Great also that the coffee is now back again in the room like pre-covid. Just the tv has some channels not working any more since a while but i have been told that the problem will be solved "soon" a few months ago. Let's see :) Else, everything is really enjoyable. Especially the Team at reception and at breakfast. Keep these precious people !! they are part of your success :) Alba
Dear Alba M., we very much appreciate your comments regarding your stay at the Mercure Hotel Erfurt Altstadt. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kathy Heinze Guest relation
Customer review rating 4.0/5
Ak Solo - Confirmed reviews ALL
The room was large, but not top modern in style. Even with closed windows you are able to hear the street noise very clear. The location was great. Friendly and helpful staff
Dear Mrs. F., thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation
Customer review rating 4.0/5
Anonymous Business - Confirmed reviews ALL
Alles gut
Sehr geehrter Herr G., vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen Kathy Heinze Guest relation
Customer review rating 2.0/5
Gabriel C. Business - Confirmed reviews ALL
The heating has not worked for two nights in a row and the bathroom sink has been clogged for two nights. I would like to be compensated for this inconvenience.
Sehr geehrter Herr C., wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Mercure Hotel Erfurt Altstadt die Zeit genommen haben, uns zu schreiben, und bedauern sehr, dass nicht alle erbrachten Serviceleistungen Ihren Erwartungen entsprochen haben. Für die entstandenen Unannehmlichkeiten bitten wir Sie vielmals um Entschuldigung. Wir hatten bereits miteinander telefoniert und den Sachverhalt klären können. Danke, wenn Sie zukünftig die rote Karte entfernen, damit wir den gewünschten Service ausführen können. Ich hoffe, dass nach unserem Telefonat Abhilfe geschaffen werden konnte. Haben Sie nochmals vielen Dank für Ihre Anmerkungen. Wir hoffen, Ihr Vertrauen bei einer Ihrer nächsten Übernachtungen wiederzugewinnen, und würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Stefan Götz Direktor
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