Mercure Hotel Erfurt Altstadt

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Mercure Hotel Erfurt Altstadt 4 stars

Customer review rating (ALL Rating) 4.5/5 1,456 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • An ALLSAFE certified hotel - located in the heart of the historic old town

  • Cozy guest house with Thuringian specialties in a historic building built in 1451

  • Fresh waffles and Thuringian specialties for breakfast

  • The pedestrian area and shopping street starts in front of the hotel

  • All attractions in the direct vicinity and within walking distance

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Hotel Erfurt Altstadt

Meienbergstr. 26-27
99084 ERFURT
Germany

  • By plane

    ERFURT AIRPORT At 7km / 4 miles

  • By plane

    FLUGHAFEN LEIPZIG At 140km / 87 miles

  • By train

    HAUPTBAHNHOF At 0km / 0 miles

GPS:50.978365, 11.034533

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

ZUM REBSTOCK

Our restaurant "Zum Rebstock" is closed until further notice.

Our accommodation(s)

Experience contemporary comfort in a historic atmosphere. At the 4-star Mercure Hotel Erfurt Altstadt, you have the choice between Standard, Superior and comfortable Privilege Rooms. Privilege Rooms overlook the peaceful Courtyard. For the disabled we have a reduced mobility single room. All 141 rooms have free wif-fi. One child under 12 is free of charge in the parents' room. Your pet is welcome (EUR 10/night).

Our guest reviews

Our guest reviews for
Mercure Hotel Erfurt Altstadt

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,456 reviews

TripAdvisor Rating  4.0/5  719 reviews

great Team , very kind and professional

Customer review rating 4.0/5

Alba M. Business - Confirmed reviews ALL

while in Erfurt, i almost always stay at the mercure. Great position and very kind team.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stefan Götz Manager

Customer review rating 4.0/5

Alba M. Business - Confirmed reviews ALL

the Team is very friendly and kind. Good service and good quality of food at breakfast. Great that there are safes in the room now !!! Excellent idea. Great also that the coffee is now back again in the room like pre-covid. Just the tv has some channels not working any more since a while but i have been told that the problem will be solved "soon" a few months ago. Let's see :) Else, everything is really enjoyable. Especially the Team at reception and at breakfast. Keep these precious people !! they are part of your success :) Alba

Dear Alba M., we very much appreciate your comments regarding your stay at the Mercure Hotel Erfurt Altstadt. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kathy Heinze Guest relation

Perfect located, noisy street

Customer review rating 4.0/5

Ak Solo - Confirmed reviews ALL

The room was large, but not top modern in style. Even with closed windows you are able to hear the street noise very clear. The location was great. Friendly and helpful staff

Dear Mrs. F., thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

Gutes Hotel

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Alles gut

Sehr geehrter Herr G., vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen Kathy Heinze Guest relation

Stay from March 3 to March 5

Customer review rating 2.0/5

Gabriel C. Business - Confirmed reviews ALL

The heating has not worked for two nights in a row and the bathroom sink has been clogged for two nights. I would like to be compensated for this inconvenience.

Sehr geehrter Herr C., wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Mercure Hotel Erfurt Altstadt die Zeit genommen haben, uns zu schreiben, und bedauern sehr, dass nicht alle erbrachten Serviceleistungen Ihren Erwartungen entsprochen haben. Für die entstandenen Unannehmlichkeiten bitten wir Sie vielmals um Entschuldigung. Wir hatten bereits miteinander telefoniert und den Sachverhalt klären können. Danke, wenn Sie zukünftig die rote Karte entfernen, damit wir den gewünschten Service ausführen können. Ich hoffe, dass nach unserem Telefonat Abhilfe geschaffen werden konnte. Haben Sie nochmals vielen Dank für Ihre Anmerkungen. Wir hoffen, Ihr Vertrauen bei einer Ihrer nächsten Übernachtungen wiederzugewinnen, und würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Stefan Götz Direktor

Good stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Nice reception - good rooms an d very good located

Dear Mr. S., thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

Recommended for a weekend

Customer review rating 4.0/5

Andreas Couples - Confirmed reviews ALL

We traveled by train and it was only a short walk from main station to the hotel, no taxi or bus needed. Hotel services were very good, as expected. The friendly staff always answered all questions and made our stay a beautiful experience.

Dear Mr. S., thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

Okay, but...

Customer review rating 3.0/5

Eed Solo - Confirmed reviews ALL

Check-in was annoying in that while I waited in line, as indicated by the floor markings, Frau Hebemann was happy to take a group of 3 who slipped in the door and served then from the side while I stood there waiting. Eventually the intern Leon came to assist me as much as he could (High praise for Leon!!). It was even more annoying being a Diamond member. What Frau Hebemann needed to do was ask the three people to go in and line up where it was indicated "Eingang" instead of serving them from the exposed area that was for leaving reception. As well, the lack of a coffee machine in the room (excuse was COVID, but this is the only Accor hotel I have encountered with removal of coffee machines) was an annoyance. I will say that free coffee was provided if you went to the breakfast room (and took it back up yourself). My previous e-mails with preferences were totally disregarded, but super agent Leon very ably arranged for these (thanks!) Otherwise things were good for the stay. Highest praise for the evening agent (on Monday, Sept. 27) who took the trouble to get a fan for my room out of storage (there is no AC in the rooms and it was a muggy night); her service was definately diamond! Thanks. Otherwise all well and good. Hopefully more careful attention at check-in can be given to both the indicated line-up procedures, but regardless, serving guests in order!

Dear Eric D., Thank you for taking the time to tell us about your experience at the Mercure Hotel Erfurt Altstadt. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kathy Heinze Guest relation

GOOD STAY in centre of ERFURT

Customer review rating 4.0/5

Ghartinger Couples - Confirmed reviews ALL

It was a nice stay in my MErcusre Hotel as a longterm customer. Room was fine and quiet. All the service was well appreciated!

Dear Mr. H., thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

good position in centre of town in a pretty city

TripAdvisor rating 3.0/5

I1632RRdavidb Couples - TripAdvisor review

It is situated in the middle of town in a pedestrian area. This makes parking difficult . They have a little parking but it cannot be booked and there are no instructions as t whether you can park outside and drop your luggage if no parking is available. You must have a green pollution rego sticker to enter the area. There is however a park house near by which we used.\ Rooms are OK but pillows are terrible with no stuffing. Breakfast was good, staff nice but we choose to eat elsewhere for dinner. Good hotel to visit a pretty city

Business trip for two nights

TripAdvisor rating 5.0/5

MaireFI Business - TripAdvisor review

The hotel was tidy and quiet, and the room had a comfy bed - perfect for business trip! The staff was friendly and helped me with printing the train ticket. The breakfast was just superb, with coffee served to the table.

Great hotel in good location

TripAdvisor rating 5.0/5

johnbR8140CG Couples - TripAdvisor review

We spent 3 nights at this great hotel in a prime location in Erfurt. The superior room was very comfortable and spacious, the breakfast excellent and the underground car park a bonus. The front desk staff were extremely helpful and knowledgeable. This all made for a very memorable visit. We would definitely stay here again.

Great Hotel in the Heart of Erfurt

TripAdvisor rating 5.0/5

fabian813 Couples - TripAdvisor review

The Hotel is very central located, just behind the hotel is the old city center. The Hotel itself is well renovated and has great facilities. The Staff was very friendly and the minibar was free of charge.

Perfect Hotel for Discovering Erfurt

TripAdvisor rating 4.0/5

YanXunLong Business - TripAdvisor review

Conveniently located hotel for discovering the old part of Erfurt. The staff is very friendly and is making an effort to assist you. Little problems get taken care of almost instantaneously. The bar and restaurant offer sufficient choices of food and beverages at a fair price. The rooms are spacious, but you need to be aware of two twin beds put together being called king size. This is in my eyes the only issue for visitors expecting queen or king size beds. The Mercure does have some queen size beds with a single mattress. The sleep quality is good. Moving on to the bathroom. Modern design, but some with bathtub instead of a standalone shower. But fittings are of high quality and the water pressure is strong enough.

Overnight

TripAdvisor rating 4.0/5

raphael20152015 Couples - TripAdvisor review

Be aware of the taxes upon checkout as they are surprising. The hotel was good and he breakfast more than adequate. The location of the hotel is lovely and we found a great restaurant around the corner with terrific staff- lovely meal!

Lieber Gast, wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Erfurt Altstadt. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Die Hotelleitung

Erfurt Mercure

TripAdvisor rating 4.0/5

mraimond Business - TripAdvisor review

Great place to stay in the city. Walk downtown easily. Friendly staff. Only parking can sometimes be very full and tight to drive in. Rooms are clean and quiet and the beds are of good comfortable quality.

Mercure Erfurt

TripAdvisor rating 4.0/5

BertMol_Belgium Couples - TripAdvisor review

We enjoyed our Easter weekend in the Mercure hotel. Very well located in the city center with access to the historic monuments and shopping district. Nice attention from the staff on Easter Day. Hotel was light and clean with good parking facility.

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