Mercure Hotel Erfurt Altstadt 4 stars

Customer review rating (ALL Rating) 4.6/5 2,049 reviews

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Mercure Hotel Erfurt Altstadt - Image 1
Mercure Hotel Erfurt Altstadt - Image 2
Mercure Hotel Erfurt Altstadt - Image 3
Mercure Hotel Erfurt Altstadt - Image 4
Meienbergstr. 26-27, 99084 ERFURT, Germany

Description

Hotel extras

  • Cozy guest house with Thuringian specialties in a historic building built in 1451

  • Fresh waffles and Thuringian specialties for breakfast

  • The pedestrian area and shopping street starts in front of the hotel

  • All attractions in the direct vicinity and within walking distance

Our accommodation(s)

Hotel location

Mercure Hotel Erfurt Altstadt

Meienbergstr. 26-27
99084 ERFURT
Germany

GPS:50.978365, 11.034533

Telephone
Fax +49 361 5949100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

ZUM REBSTOCK

Visit our cozy restaurant in the historic part of the hotel. Open Thursday to Saturday.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,049 reviews

TripAdvisor Rating  4.0/5  740 reviews

Spent a month there - nice stay but a few things missing

TripAdvisor rating 3.0/5

CAW1971 TripAdvisor review

I spent just over a month at the hotel during the Euros. The location of the Mercure in Erfurt is brilliant, the best in the city. All the staff were outstanding and made us all feel really welcome. This is a good hotel but ideally for a shorter stay. The hotel does not provide a laundry service (our colleagues at other hotels all had this). Unusually for a Mercure, there is no air conditioning and the rooms got incredibly stuffy (the fan heaters were a waste of time). If you get a slightly better room, you get a free minibar which we did not have but there there is a supermarket close by to get bottled water. As for the parking, it is 20 euros a day. We asked for the possiblity of a discount for the 33 days (for 12 of the days we were paying for the hotel rooms but were elsewhere in the country). Three of us from the same company were spending about £8000 on three rooms but the reception, after insisting they spoke to management, said this would not be possibile. I thought this was poor. Nearby, there are car parks for 11 euros a day so we went there instead. House keeping try to enter the room at 8am each morning which is something I have never come across anywhere in the world so you have to have the do not disturb sign up. When I asked for them to come after 10am, they did for a few days and then started coming again at 8am. Breakfast is 23 euros (standard for Mercure but in bigger cities) so we did not eat there. Ultimately, I would still return as it is such a nice place but it could definitely be better.

Dear CAW1971, Thank you for sharing your detailed feedback regarding your recent stay at Mercure Hotel Erfurt Altstadt. We are delighted to hear that you enjoyed the prime location and the excellent service provided by our staff. We appreciate your insights regarding the laundry service, air conditioning, and parking costs. We regret any inconvenience caused by the lack of these amenities and we will take your comments into consideration for future improvements. We understand your concerns about the early housekeeping visits and will address this matter with our team. Regarding the parking fees, we apologize for not meeting your expectations and appreciate your understanding of the situation. We hope that you will consider staying with us again in the future. Warm regards Stefan Götz General Manager

well located, nice team a liitle bit old fashiom

Customer review rating 4.5/5

K. E. Friends - Confirmed reviews ALL

very professional nice team, clean room,

Dear Mr. K. e., thank you for your positive feedback. We appreciate your kind words about our convenient location, professional team, and clean rooms. We will take your comment about the decor into consideration. Looking forward to welcoming you back. Best regards Stefan Götz Direktor / General Manager

Well located; Good stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Tidy and clean setup in the room; well-located; But there's no note saying that you can pick up toothpaste, slippers etc at the reception

Dear guest, thank you for your positive review. We are glad to hear that you enjoyed our tidy rooms and convenient location. We appreciate your feedback regarding the amenities information and will work on improving the communication. Looking forward to welcoming you back. Best regards Stefan Götz Direktor / General Manager

Good stay. Well located.

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Overall all good. The cleanliness of the room was slightly off, the tub wasn’t completely cleared off hair and some dirt. Other than that, good hotel & friendly staff.

Dear Guest, thank you for your feedback. We appreciate your kind words and are glad to hear that you had a good stay with us. We apologize for the oversight in room cleanliness and will address this with our housekeeping team. Looking forward to welcoming you back. Best regards Stefan Götz Direktor / General Manager

Pleasant stay

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Well organised hotel close to the center of Erfurt

Dear Guest, thank you for your positive review! We are delighted to hear that you had a pleasant stay at Mercure Hotel Erfurt Altstadt. Your kind words about our organization and central location are greatly appreciated. We look forward to welcoming you back soon. Best regards Stefan Götz Direktor / General Manager

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Other web-users rate our hotel

  • 984 reviews 8.9/10 Location
  • 971 reviews 8/10 Room
  • 1,058 reviews 9.6/10 Service
  • 14 reviews 8.9/10 WiFi
  • 770 reviews 9.1/10 Breakfast
  • 504 reviews 6.1/10 Comfort
  • 308 reviews 9.3/10 Cleanliness
  • 241 reviews 4.2/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.