Mercure Hotel Erfurt Altstadt

Mercure Hotel Erfurt Altstadt 4 stars

Customer review rating (ALL Rating) 4.6/5 1,653 reviews

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Hotel extras

  • An ALLSAFE certified hotel - located in the heart of the historic old town

  • Cozy guest house with Thuringian specialties in a historic building built in 1451

  • Fresh waffles and Thuringian specialties for breakfast

  • The pedestrian area and shopping street starts in front of the hotel

  • All attractions in the direct vicinity and within walking distance

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Hotel Erfurt Altstadt

Meienbergstr. 26-27
99084 ERFURT
Germany

GPS:50.978365, 11.034533

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

ZUM REBSTOCK

Our restaurant "Zum Rebstock" is closed until further notice.

Our accommodation(s)

Experience contemporary comfort in a historic atmosphere. At the 4-star Mercure Hotel Erfurt Altstadt, you have the choice between Standard, Superior and comfortable Privilege Rooms. Privilege Rooms overlook the peaceful Courtyard. For the disabled we have a reduced mobility single room. All 141 rooms have free wif-fi. One child under 12 is free of charge in the parents' room. Your pet is welcome (EUR 10/night).

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,653 reviews

TripAdvisor Rating  4.0/5  727 reviews

Convenient location

Customer review rating 3.5/5

Jeb Business - Confirmed reviews ALL

The hotel is conveniently located in the centre a short walk from all the sights. The room was large, bathroom tiny but with a good shower. No heating/cooling system in the room at all. Very stuffy and airless as a consequence. Pillows were totally inadequate. This is a deceptively large hotel, stretching down many corridors with multiple lifts (quite confusing at first). Breakfast was extremely crowded and busy with not enough seating for all the guests. Food offer was adequate. Breakfast staff and barman were all excellent. Reception staff were cold and not very forthcoming.

Dear Jeri B., Thank you for taking the time to tell us about your experience at the Mercure Hotel Erfurt Altstadt. I am sorry that your experience did not meet all your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We also thank for the comments regarding Breakfast. We will share this with the team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stefan Götz Manager

Well located and nice stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Quiet environment ensure good quality sleep. Complimentary Minibar is a surprise for me. Very nice staff and great stay experience. Sure will re-visit if there is a chance.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stefan Götz Manager

Customer review rating 5.0/5

David A. Solo - Confirmed reviews ALL

As in I wrote in Google reviews. Below, I am not sure how I booked.

Dear David A., We very much appreciate your comments regarding your stay at the Mercure Hotel Erfurt Altstadt. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefan Götz Manager

Charming

TripAdvisor rating 4.0/5

Gelim Couples - TripAdvisor review

We stayed in this hotel on two separate nights bookending a trip to Frankfurt. This hotel is not - in our experience - typical of the Mercure brand. Far too often Mercure's are in good locations but somewhat rundown, tired and in need of attention. This is quite the opposite. It appears to have been wholly refurbished in the last five years, it is looked after. The hotel is conveniently situated near to both the old town and the main, new shopping area, both being no more than five minutes walk away. It is a ten to fifteen minute walk from the railway station or (for us) a €10 taxi ride. There is paid for car parking if required. This is a deceptively large hotel, the short frontage belies the fact that it has 141 rooms. The hotel stretches back from its frontage - we felt it was long and not very wide. It is spread over four floors and possibly an attic. We were on the fourth floor for our first visit and on the first floor for the second. Entry into the hotel from the street leads to a small reception area with ottoman seating. Screened from reception is a small bar and another soft seating area. The bar had elusive opening times - but seemed not to operate before 18:00 hours. Service was good. There is a restaurant that is not the breakfast room but that was not open during our stay with no sign of opening on the horizon. All public areas were clean, tidy and well maintained, albeit with a Alpine overtone! Access to the upper floors is via dedicated lifts or stairs depending upon the location of the room, with some rooms there is quite a walk to the lift. There is a small garden and paved area with seating. We saw no specific provision for disabled access but believe that the hotel is easy enough to negotiate. There is a separate breakfast room which works very well albeit it is not large. It is at the furthest end of the hotel from reception and bypasses some of the meeting rooms. Whilst these rooms were used during our stays we experienced no difficulties. We took breakfast early and the restaurant was never full or cramped. Breakfast is generous but prettty standard continental fare. Our first room (413) was a standard room and disappointing although it was clean and well cared for. Our second room however (136) was an upgrade and provided exceptional space and comfort for a reasonable price. Had we been able to satisfactorily understand the room descriptions and attributes on the website a room such as 136 would have been our preference. It had a large and comfortable double bed, a small seating area with table, a separate desk along with the usual accessories of a safe, TV, wifi etc. We didn't try the TV but everything else worked. There is no aircon but there is very effective radiator heating. We can imagine that opening the windows for some rooms would produce a great deal of street noise, but both our rooms were towards the rear of the hotel and quiet. There was no noise from the corridor or between rooms. Both rooms had walk in showers with decent toiletries and linen. The hotel does accept groups, mainly German and not, as far as we could see, established tour companies. This leads to some crowding in the reception area and in the bar. The absence of a restaurant is of little consequence - there are plenty of eating places for all tastes nearby. All in all a very nice hotel, in a very good location, with friendly staff and well worth staying in for a couple of days to explore Erfurt.

Good Hotel

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Hard to find, but worth it

Dear Jamed T., We very much appreciate your comments regarding your stay at the Mercure Hotel Erfurt Altstadt. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefan Götz Manager

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Other web-users rate our hotel

  • 911 reviews 8.5/10 Location
  • 861 reviews 7.2/10 Room
  • 918 reviews 9.3/10 Service
  • 16 reviews 8.3/10 WiFi
  • 712 reviews 8.8/10 Breakfast
  • 498 reviews 5/10 Comfort
  • 300 reviews 8.7/10 Cleanliness
  • 225 reviews 3.7/10 Value

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