ibis Erfurt Altstadt

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ibis Erfurt Altstadt 2 stars

Customer review rating (ALL Rating) 4.2/5 874 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • An ALLSAFE certified hotel

  • air-conditioned rooms

  • 100% non-smoking

  • Fresh waffles for breakfast

  • 24h bar

Hotel location

ibis Erfurt Altstadt

NAV: Marstallstraße, Barfuesserstrasse 9
99084 ERFURT
Germany

  • By plane

    ERFURT At 8km / 4 miles

  • By car

    ERFURT OST At 10km / 6 miles

  • By car

    ERFURT WEST At 8km / 4 miles

  • By train

    HAUPTBAHNHOF At 0km / 0 miles

GPS:50.975433, 11.030552

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

BAR Non contractual photo

Our bar is open 24/7 and offers the perfect place to meet with other guests or unwind. We look forward to serving you a cool beer, a fine wine or a delicious specialty coffee of your choice.

Our accommodation(s)

Experience a feeling of wellbeing day and night: Our innovative Sweet Bed by ibis beds have been totally redesigned, down to the last detail, to give you a wonderfully restful night's sleep. All 105 rooms are air-conditioned and equipped with free WIFI.

Our guest reviews

Our guest reviews for
ibis Erfurt Altstadt

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  874 reviews

TripAdvisor Rating  4.0/5  283 reviews

Good hotel the center of Erfurt

TripAdvisor rating 4.0/5

francois_ledermann Business - TripAdvisor review

Large room, good breakfast, central position, easily to park the car, but no charging station. Unfortunately, reception often overcrowded with sometimes pleasant staff sometimes less helpful. On the whole a good address.

Near the city centre

Customer review rating 4.0/5

Bo K. Couples - Confirmed reviews ALL

A bit confusing. You had to wear a mask but lots of people didn't and without conseqence. The breakfast was quite interesting because you could wait 5-10 min. before you could get to the coffee-machine because of to many people or lack of machines. On others Ibis hotels we had a better breakfast. It's like there are different standards from this hotel to the other we have stayed at. At checkout, we did pay "all" at checkin, it suddenly showed up, that we haven't paid for the breakfast, all was ordered from home at the website, and it took 20-30 min. to clear that up, and we had to pay yet another time. We thought that we just had to return the key and leave. But at least a hotel with no noise.

Beste Lage

Customer review rating 3.5/5

Maxi Couples - Confirmed reviews ALL

Perfect location for a visit in this beautiful town! The Hotel and rooms are in a good size. The service personal is friendly. Breakfast is absolutely okay. But only one person! for the reception service and the Lobby Bar together isn't enough. A little coffee machine ore water cooker for tea and coffee in the room's would be a great adventage!!!! This hotel has a lot of potential for more stars. Investment in more personal and a bit of modern technical tools in the room would be absolutely rewarding.

What we expected

Customer review rating 3.5/5

Scott Couples - Confirmed reviews ALL

Everything was fine...clean room, good location, efficient staff. The in room wifi did not work. We had to go to the lobby to access wifi. This would not be a problem for most people who will have data plans. We don't because our devices are on North American data and not accessible without expensive roaming charges.

Dear Scott, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely Ibis Team

Gut.

Customer review rating 3.5/5

Potsdam Friends - Confirmed reviews ALL

Gut.

super

Customer review rating 4.0/5

N. Business - Confirmed reviews ALL

super gut

Lieber Herr N., Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Katja Lippoldt

Always in Ibis, never so bad

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

I am an Accor member since more than 4 years, at least 5 to 6 times per year in Hotels of Accor group (Ibis, ibis budget, Novotel, Mercure.... Etc). The quality which I have seen is always acceptable to sometimes impressing. This was my first time in Ibis Erfurt Altstadt, I was shocked from the start from the reception, about how unfriendly the staff was, how unclean was the room (the bed of my chlidren had insects), and how poorly equipped (only one small rubbish box and put in the bathroom, many lamps in the room are not functioning). I would not recommend the hotel for any one.

Dear Mr. E., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Katja Lippoldt

well located is a good formula

Customer review rating 4.0/5

S. 2. Couples - Confirmed reviews ALL

I know ibis erfurt since nearly 20 years. its ok (i am not trained in speaking active english, in german it would be easier

Dear Ralf, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Michele Freyboth-Taube

Perfect location

Customer review rating 3.5/5

Nicole Couples - Confirmed reviews ALL

The hotel is located in the old town of Erfurt. The shopping street, restaurants and some lovely sights were all within walking distance. The underground carpark costs 15 Euro per night. The room was small but ok. The Wi-Fi was working fine. The beds were a little bit too soft on the head side. I suggest to ask for extra pillows. A hairdryer was in the bathroom. I would definitely stay at this hotel again.

Dear Nicole A., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Katja Lippoldt

Quiete stay

Customer review rating 4.5/5

Rita Couples - Confirmed reviews ALL

Well located, quiete hotel. Nice breakfast. Friendy staff.

Dear Rita F., We very much appreciate your comments regarding your stay at the ibis Erfurt Altstadt. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katja Lippoldt

If every Ibis was like this, there'd be no complaints!

TripAdvisor rating 5.0/5

n37077 TripAdvisor review

This Ibis is in a fabulous location in the heart of Erfurt, a few minutes walk in any direction from the city centre attractions, including the bars/restaurants shopping centre, and the river. Reception and rooms are typical Ibis in decor and furnishing: if you have familiarity with the brand you won't be surprised. The chap working reception/bar was very cheery and went above and beyond helping with a phone call to a German speaking company. Didn't use the restaurant/breakfast. It was quite expensive for an Ibis at about £90, however everywhere in erfurt seemed expensive.

Perfect price/performance ratio in the very heart of Erfurt

TripAdvisor rating 4.0/5

G1978UVbc Business - TripAdvisor review

Friendly, competent, professional and uncomplicated personnel. Clean and comfortable rooms. Near to EVERYTHING Parking available all around Quiet Perfect breakfast with very fresh products and healthy choices

Dear guest, Thank you very much for the good rating you gave our hotel. We are pleased that you enjoyed your stay with us and hope to welcome you again soon! Yours sincerely, Katja Lippoldt

Good stay in a new hotel

TripAdvisor rating 5.0/5

sp_tripfan Couples - TripAdvisor review

We liked this hotel because it appeared relatively new and clean, nicely arranged. No cigarette smell (like in happens in Ibis hotels in France), comfortable bed. Bathroom was a little small though. Good offer for breakfast (again much better than in Ibis hotels in France). We used a public parking in front of hotel because on Sunday it was free of charge (if I'm not mistaken, the hotel parking costs 12EUR/night). I recommend this hotel for a stay in Erfurt downtown.

Ibis Charge Policy Stinks

TripAdvisor rating 1.0/5

GermanyGary Families - TripAdvisor review

I had paid Ibis for a one night's stay when I made a booking in January 2017. The booking was for June 18. The day before arrival Ibis sent me an email inviting me to check in online. I did this, entering a lot of personal info, including my credit card number that was supposed to help with incidentals. Well, Inis (Accor) immediately charged my card 60 euros. They should not do that! I did not have any incidental charges other than a 3 euro city tax on the room. Think I will get 57 euros refunded? Desk clerk did not know. She just kept telling me I could pay the 3 euros. Aargh!

Dear, Thank you for taking the time to evaluate our house. We are sorry that you did not have any better experiences with our online check in. When you check in online, all the data required for a check in are requested. So they only have to sign on the spot. Since they not only checked in online but also the fast check out chosen. In this case, an amount is automatically reserved for your credit card for special services so that you do not have to pay for the checkout. You can check in and out next time normally. best regards Stefanie Seebauer

Very good hotel

TripAdvisor rating 4.0/5

alaaelding2017 Business - TripAdvisor review

The hotel is clean rooms are little bit small but still comfortable. The staff were very helpful. The location is marvelous, it is only walking distance from the down town. I did not try the kitchen. The air condition was not working and I have to open the windows at night.

Good hotel in a great location

TripAdvisor rating 5.0/5

Alan412 Friends getaway - TripAdvisor review

This was my first visit to Erfurt and chose the Ibis as it is located in the central old town. I was enchanted by this delightful city and the people were friendly and courteous everywhere. The Ibis was to the usual high standard and parking is available underground.

Dear Alan, thanks for the good review, you gave our hotel. We are delighted that you enjoyed in our stay and hope to soon welcome you with us again! Best regards, Katja Lippoldt

Disabled visitors beware!

TripAdvisor rating 3.0/5

Hobby57 Couples - TripAdvisor review

We booked a Disabled room for my wife and I. We were show to a room with a single bed and another on the floor which slid out from underneath. I can't understand how this room was thought by Ibis to be suitable. With the lower bed pulled out there was no room to get around it and there is no way a disabled person could get in and out of either bed! The bathroom seemed to have the usual disabled facilities but we didn't stay in that room. The alternative we were offered was a "normal" double room or a large one (I think it was a disabled one) for Euro20 extra. Needless to say we chose the normal room and managed to cope for the night. The room we were initially shown was a SINGLE room for disabled people, Ibis, NOT a double!! Other than that the hotel was well placed and other facilities were fine. For that reason I have marked it as a 3. TBH I was a little disappointed as other German Ibis hotels have been fine.

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