super gut

I am an Accor member since more than 4 years, at least 5 to 6 times per year in Hotels of Accor group (Ibis, ibis budget, Novotel, Mercure.... Etc). The quality which I have seen is always acceptable to sometimes impressing. This was my first time in Ibis Erfurt Altstadt, I was shocked from the start from the reception, about how unfriendly the staff was, how unclean was the room (the bed of my chlidren had insects), and how poorly equipped (only one small rubbish box and put in the bathroom, many lamps in the room are not functioning). I would not recommend the hotel for any one.

I know ibis erfurt since nearly 20 years. its ok (i am not trained in speaking active english, in german it would be easier

The hotel is located in the old town of Erfurt. The shopping street, restaurants and some lovely sights were all within walking distance. The underground carpark costs 15 Euro per night. The room was small but ok. The Wi-Fi was working fine. The beds were a little bit too soft on the head side. I suggest to ask for extra pillows. A hairdryer was in the bathroom. I would definitely stay at this hotel again.

Well located, quiete hotel. Nice breakfast. Friendy staff.

This Ibis is in a fabulous location in the heart of Erfurt, a few minutes walk in any direction from the city centre attractions, including the bars/restaurants shopping centre, and the river. Reception and rooms are typical Ibis in decor and furnishing: if you have familiarity with the brand you won't be surprised. The chap working reception/bar was very cheery and went above and beyond helping with a phone call to a German speaking company. Didn't use the restaurant/breakfast. It was quite expensive for an Ibis at about £90, however everywhere in erfurt seemed expensive.

Friendly, competent, professional and uncomplicated personnel. Clean and comfortable rooms. Near to EVERYTHING Parking available all around Quiet Perfect breakfast with very fresh products and healthy choices

We liked this hotel because it appeared relatively new and clean, nicely arranged. No cigarette smell (like in happens in Ibis hotels in France), comfortable bed. Bathroom was a little small though. Good offer for breakfast (again much better than in Ibis hotels in France). We used a public parking in front of hotel because on Sunday it was free of charge (if I'm not mistaken, the hotel parking costs 12EUR/night). I recommend this hotel for a stay in Erfurt downtown.

I had paid Ibis for a one night's stay when I made a booking in January 2017. The booking was for June 18. The day before arrival Ibis sent me an email inviting me to check in online. I did this, entering a lot of personal info, including my credit card number that was supposed to help with incidentals. Well, Inis (Accor) immediately charged my card 60 euros. They should not do that! I did not have any incidental charges other than a 3 euro city tax on the room. Think I will get 57 euros refunded? Desk clerk did not know. She just kept telling me I could pay the 3 euros. Aargh!

The hotel is clean rooms are little bit small but still comfortable. The staff were very helpful. The location is marvelous, it is only walking distance from the down town. I did not try the kitchen. The air condition was not working and I have to open the windows at night.

This was my first visit to Erfurt and chose the Ibis as it is located in the central old town. I was enchanted by this delightful city and the people were friendly and courteous everywhere. The Ibis was to the usual high standard and parking is available underground.

We booked a Disabled room for my wife and I. We were show to a room with a single bed and another on the floor which slid out from underneath. I can't understand how this room was thought by Ibis to be suitable. With the lower bed pulled out there was no room to get around it and there is no way a disabled person could get in and out of either bed! The bathroom seemed to have the usual disabled facilities but we didn't stay in that room. The alternative we were offered was a "normal" double room or a large one (I think it was a disabled one) for Euro20 extra. Needless to say we chose the normal room and managed to cope for the night. The room we were initially shown was a SINGLE room for disabled people, Ibis, NOT a double!! Other than that the hotel was well placed and other facilities were fine. For that reason I have marked it as a 3. TBH I was a little disappointed as other German Ibis hotels have been fine.