Hotel Mercure Wien Westbahnhof 4 stars

Customer review rating (ALL Rating) 4.2/5 1,207 reviews

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Hotel Mercure Wien Westbahnhof - Image 1
Hotel Mercure Wien Westbahnhof - Image 2
Hotel Mercure Wien Westbahnhof - Image 3
Hotel Mercure Wien Westbahnhof - Image 4
Felberstrasse 4, 1150 VIENNA, Austria

Description

Hotel extras

  • Central location & ideal public transport connections in Vienna

  • Rich and varied breakfast buffet

  • Westside restaurant featuring a modern, international cuisine

  • 6 conference rooms with personalized event planning

  • On-site parking garage with 52 parking spaces

Our accommodation(s)

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Hotel location

Hotel Mercure Wien Westbahnhof

Felberstrasse 4
1150 VIENNA
Austria

GPS:48.198155, 16.337507

Telephone
Fax +43 1 98111930

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WESTSIDE

At Westside, urban living meets modern industrial style. The perfect blend of traditional Austrian cuisine and international classics ensures a dining experience that caters to every taste.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,207 reviews

TripAdvisor Rating  3.5/5  1,447 reviews

Ok if you have all day to wait to check in at reception

TripAdvisor rating 2.0/5

Lisa M TripAdvisor review

The staff at reception were very slow and not very helpful at all. There was a two hour wait to check in and only 8 people in line. They left guests just standing at desk and disappearing for half a hour with no explanation and also if you had booked just for one night they sent you to another hotel, why when you have already paid. They had over booked themselves, computer was very slow. Both key cards deactivated and we were forced to go back in the lift to reception and have this rectified. No kettle which we found disappointing as this should be a basic requirement for a 4* hotel. No English speaking channels on tv. Shower temperature fluctuates with minimal adjustments. Also I had oversley had my hair brush in the bathroom when I came to do my hair at night I found two very long black hairs in my brush I have blonde short hair so not mine so where did that come from yuck is not in it

Not a 4 * hotel. Actually a shambles, but a good location.

TripAdvisor rating 1.0/5

Jono C TripAdvisor review

Currently staying here at the Hotel Mercure Wien Westbahnhof, and there have been a few issues that I have overlooked, but the latest has forced me to make this review. The location is actually decent, but good Lord this hotel is a shambles. The hotel is very tired once out of the lobby, and very outdated, so could do with a complete overhaul; which won't happen by the looks of things. The hotel is kept clean. Now for the issues. This is not a 4* hotel. I'm here with work and the booking is all through them. I was given a 'basic' room which is stated to come without any safe, fridge, AC or even a kettle. Fair enough, you get what you pay for and you can upgrade to a "premium" room for these otherwise known as basics in an actual 4* hotel. But with them forewarning they can manage to defend this. What can't be defended is the malfunctioning key cards. The keys, even kept away from phones, deactivate EVERY SINGLE DAY. And after getting back to the hotel this evening we had to endure a 30 minute queue to get to the desk; a long wait to get into your own room due to the hotel being constantly understaffed. We were then greeted by a shrug at our query about the key card, with the very poor mannered receptionist stating 'We've told you before that they deactivate every day as there is a problem with the door lock system.' This doesn't really seem a great solution to an obvious major issue with a simple hotel requirement, or in any way a reasonable way of dealing with a constant issue for a customer. The customer service tonight was vile. Other things to note- generally, the staff are rude. The hotel issues a free drink with check-in to be used during your stay. The barman working most nights states he works for the bar and not the hotel, was extremely rude. Seems to want to do any other little job than serve a customer waiting. They also haven't stocked any draught beers or rose wine for the duration of my stay thus far (7 nights). The temperature outside is currently 0° yet the room is very warm and I have turned the radiator off and have to open the window. Maybe a ploy to make you upgrade for the AC? It's noisy outside, but it's a city location so that is what it is, but unfortunately for me a lot of smoking is done beneath my window so the smell drifts in a lot. Again, I'm just giving all the details of my stay. The water for the shower fluctuates temperature whilst taking a 5 minute shower so constant slight adjustments are required as the water will go from freezing cold to boiling hot with a millimetre move. I don't watch TV but it's to note out of the 10 channels there are none that aren't German language. Only book if your budget can't get you anywhere else.

Great location, comfortable hotel

TripAdvisor rating 4.0/5

Creekguest TripAdvisor review

This hotel is in a great location for accessing public transport to all the main attractions. The room was clean and comfortable. The bed was comfortable. The bathroom was clean but the one downside was that the shower was leaky, causing water to collect on the floor. Staff seemed friendly and helpful. They kindly checked us in even though we were early. I would be happy to stay in this hotel again.

Dear Creekguest, On behalf of the entire team, we would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We really hope to be able to welcome you again as our guest. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Clean comfortable and good value

TripAdvisor rating 5.0/5

Fihance TripAdvisor review

After reading some of the reviews I was a bit nervous but it was great. Comfortable, quiet, warm. Lovely staff. Clean and good value. Fab location. Close to public transport and supermarkets close by for room snacks. Only slight niggle was lack of english anguage tv channels to collapse in front of at the end of the day. Would recommend

Dear Fihance, It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. We would like to thank you for the top rating and the great remarks on the staff We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, The team of the Mercure Hotel Wien Westbahnhof

Nice Hotel for Short Stay

TripAdvisor rating 4.0/5

tenchu2uk Couples - TripAdvisor review

Booked as part of a 4 day stay in Vienna. Hotel is located within a stones throw of Westbahnof tram station and a shopping centre (with a Lidl and Ikea........lol) Location made it very easy to get to Christmas markets and sightseeing area using the tram links. The hotel was clean and tidy although could be seen by some as a little tired in its appearance but our room had everything we needed for our stay. We did stay in what they class as a Superior room which has kettle/tea/coffee/fridge but believe the basic rooms do not so book a Superior room. The staff are extremely pleasant and helpful. For us, the young lady on the front desk during our stay was fantastic. Nothing was to much for her and her assistance in the information she gave about getting around and places to visit was invaluable, making travelling around much easier. The only reason I marked it down is that those using this hotel need to be aware that the restaurant and bar in the hotel are separate, so you can not charge meals/drinks to your room.

Dear tenchu2uk, On behalf of the entire team, we would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We really hope to be able to welcome you again as our guest. Best regards, The team of the Mercure Hotel Wien Westbahnhof

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Other web-users rate our hotel

  • 1,724 reviews 9.5/10 Location
  • 1,798 reviews 5.3/10 Room
  • 1,335 reviews 8/10 Service
  • 49 reviews 8.4/10 WiFi
  • 845 reviews 4.3/10 Comfort
  • 653 reviews 7.5/10 Cleanliness
  • 643 reviews 7.9/10 Breakfast
  • 526 reviews 3.4/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.