Hotel Mercure Wien Westbahnhof 4 stars

Customer review rating (ALL Rating) 4.2/5 1,237 reviews

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Hotel Mercure Wien Westbahnhof - Image 1
Hotel Mercure Wien Westbahnhof - Image 2
Hotel Mercure Wien Westbahnhof - Image 3
Hotel Mercure Wien Westbahnhof - Image 4
Felberstrasse 4, 1150 VIENNA, Austria

Description

Hotel extras

  • Central location & ideal public transport connections in Vienna

  • Rich and varied breakfast buffet

  • Westside restaurant featuring a modern, international cuisine

  • 6 conference rooms with personalized event planning

  • On-site parking garage with 52 parking spaces

Our accommodation(s)

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Hotel location

Hotel Mercure Wien Westbahnhof

Felberstrasse 4
1150 VIENNA
Austria

GPS:48.198155, 16.337507

Telephone
Fax +43 1 98111930

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WESTSIDE

At Westside, urban living meets modern industrial style. The perfect blend of traditional Austrian cuisine and international classics ensures a dining experience that caters to every taste.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,237 reviews

TripAdvisor Rating  3.7/5  1,481 reviews

Customer review rating 5.0/5

Sebastian S. Solo - Confirmed reviews ALL

i usually book it for my dad when he comes to visit, well located next to Vienna Western trainstation

Dear Sebastian S., Thank you so much for staying with us again. It is always our pleasure to have your father as our guest. We are very pleased that he enjoyed our services and his overall stay with us one more time. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. We would like to thank you for the stellar review, the highest marks in nearly all categories, and the positive remarks on the staff. We hope to see your father soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 2.0/5

Valentina F. Couples - Confirmed reviews ALL

The hotel is old and needs renovation. The manager on the reception was not helpful when we asked about upgrade as a Gold member and when we asked to help with the refrigerator. We only liked the breakfast and the staff at the bar

Dear Valentina F., Thank you very much for your visit. We regret that your experience with our hotel and our service did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore, we hope that you will give us the opportunity to better serve you in the near future, and your next visit will be more pleasant as the previous one. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 0.5/5

Vinod R. Business - Confirmed reviews ALL

I'm sad this hotel was booked by our corporate travel agent. Though I have shared my feedback with them to reconsider to exclude this hotel. Extremely Dissatisfied - first of all, room wasn't ready until 4 PM, I arrived at 2:55 pm and was waiting for more than an hour. Despite that, I had to followup with them about room status. Reception didn't bother to update me. Also, no information available with reception about my silver membership benefits. Whats the use of being silver member if the hotel staff doesn't know privileges. Also, my confirmation had complimentary breakfast mentioned on it, though I was denied about complimentary breakfast, they asked for 25 euros. And room was with old furniture,foul smell in the room, noisy bed and low quality mattress, etc. Such kind of substandard quality is not expected from ALL group.

Dear Vinod R., We sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. It sure looks like there were some major flaws within the reservations department including the check-in procedures. Sorry to also learn that our service was less than satisfactory. We appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On behalf of the entire team, we would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Mercure Hotel Wien Westbahnhof. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 4.0/5

Mark C. Families - Confirmed reviews ALL

Came to stay three knights for the Christmas Markets. Was better than expected. Parking was a little tight, the toliet had a visible crack in it but worked and the carpet was a little old but was very close to public transport and food.

Dear Mark C., Thank you for your visit, the positive feedback, and also for your critique and suggestions on improvement. We take your input very seriously and we have already discussed it with the managers and colleagues in charge. Please accept our apologies for the inconveniences you had to deal with. We sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 3.5/5

Melina C. Friends - Confirmed reviews ALL

Good location

Dear Melina C., Thank you very much for your visit. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy, we would like to say a sincere “thank you” again. We hope to welcome you as our guest soon again. Yours sincerely, The team of the Mercure Hotel Wien Westbahnhof

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Other web-users rate our hotel

  • 1,803 reviews 9.5/10 Location
  • 1,876 reviews 5.1/10 Room
  • 1,410 reviews 7.9/10 Service
  • 41 reviews 8.5/10 WiFi
  • 881 reviews 4.4/10 Comfort
  • 707 reviews 7.6/10 Cleanliness
  • 560 reviews 3.1/10 Vibe
  • 508 reviews 7.4/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.