Mercure Hotel Trier Porta Nigra 4 stars

Customer review rating (ALL Rating) 4.4/5 1,891 reviews

Mercure Hotel Trier Porta Nigra - Image 1
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Description

Hotel extras

  • Terrace opposite the famous Porta Nigra

  • Superior and Privilege Rooms with a view of Porta Nigra

  • Car park and parking garage at the hotel, tariff price for hotel guests.

  • Old town right by the hotel, within walking distance

  • Inviting meeting facilities with natural light and professional equipment

Our accommodation(s)

Hotel location

Mercure Hotel Trier Porta Nigra

Porta-Nigra-Platz 1
54292 TRIER
Germany

GPS:49.760239, 6.644096

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,891 reviews

Customer review rating 2.0/5

Bullock T. Couples - Confirmed reviews ALL

On arrival, the receptionist was not so friendly and welcoming but that is ok, everyone has bad days. The room was ok, the view was amazing but the bathroom was disgusting, toilet seat stained, floor is black in spots and there is black mold scattered all in the shower.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mercure Hotel Trier Team

Customer review rating 4.0/5

Robert R. Solo - Confirmed reviews ALL

I booked through American Express and was unclear whether I received any of the benefits from that association—in fact it appears that the hotel does not acknowledge AMEX as a partner.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Porta Nigra Team

Customer review rating 3.0/5

Andrew M. Couples - Confirmed reviews ALL

Good location close to town centre, with nice view of the Roman gate. Quite dated throughout, average breakfast, no fridge, the safe didn’t work. Helpful staff gave me good parking space.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Porta Nigra Team

Customer review rating 0.5/5

Denise V. S. Families - Confirmed reviews ALL

Most unfriendly and rude welcome Dirty room with toe nails and hair of someone else. Broken light that going off in the evening. When shared feedback upon check out I got answered with "ah you were the one asking for an upgrade?", not thank you for the feedback or apologies for the inconvenience.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mercure Hotel Trier Team

Customer review rating 2.5/5

Fiona R. Couples - Confirmed reviews ALL

The room was very dark and very dated. The bathroom felt dirty it was so dated. Shower not the best.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mercure Hotel Trier Team

Other web-users rate our hotel

  • 1,243 reviews 9.4/10 Location
  • 1,456 reviews 6.9/10 Room
  • 927 reviews 8.3/10 Service
  • 24 reviews 8.6/10 WiFi
  • 772 reviews 8/10 Breakfast
  • 428 reviews 2.5/10 Vibe
  • 398 reviews 6.7/10 Cleanliness
  • 290 reviews 3.5/10 Value

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