Sofitel Brussels Europe 5 stars

Customer review rating (ALL Rating) 4.6/5 1,728 reviews

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Description

Hotel extras

  • 12 suites rénovées

  • Accès direct aux transports en commun.

  • Brasserie belge renommée avec un chef célèbre.

  • Rooftop une vue imprenable sur la place Jourdan.

  • Situé dans le quartier européen.

Our accommodation(s)

Hotel location

Sofitel Brussels Europe

Place Jourdan 1
1040 BRUSSELS
Belgium

GPS:50.837704, 4.381243

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE 1040

With local and seasonal products, the chefs at the 1040 reinvents Belgian specialties. The chic and casual bar serves unique cocktails. Guest also can sample many Belgian beers and European wines.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,728 reviews

Customer review rating 5.0/5

Natasa D. Business - Confirmed reviews ALL

It was a great pleasure to stay again in a hotel where I truly enjoy every moment. The atmosphere, the comfort and the kindness of the staff always make my stay truly enjoyable.

Dear Madame, Thank you very much for sharing such a wonderful review following your recent stay at Sofitel Brussels Europe. It is always a true pleasure to welcome you back, and we are delighted to know that each visit continues to meet your expectations. Your kind words about the atmosphere, comfort, and overall experience mean a great deal to us. We are especially pleased that you enjoyed the comfort of your room and the quality of the bedding, as well as the impeccable cleanliness. Your compliments regarding our reception team have been warmly shared with them; they will be truly encouraged by your recognition of their kindness and professionalism. We sincerely look forward to welcoming you again for another memorable stay. Thank you for your loyalty towards the Sofitel Brussels Europe and the All Accor program, Warm regards, Alexandre MAES-KELLY Front Office Manager Sofitel Brussels Europe

Customer review rating 5.0/5

Lemuel B. Couples - Confirmed reviews ALL

Staff were very friendly and helpful. All of them!

Dear Monsieur, Thank you very much for sharing your feedback following your recent stay at Sofitel Brussels Europe. We are delighted to read that you appreciated the friendliness and helpfulness of our team, as well as our central location and breakfast buffet. Your kind words are a great encouragement for all of us. We also appreciate you bringing to our attention the comfort of your room and the shower temperature. Please accept our apologies for any inconvenience caused. Your comments have been shared with our technical team so that we can look into these points and improve the experience for our guests. We hope to have the pleasure of welcoming you again in the near future for an even more enjoyable stay. Warm regards, Alexandre MAES-KELLY Front Office Manager Sofitel Brussels Europe

Customer review rating 4.0/5

Eleni L. Business - Confirmed reviews ALL

Great staff, good amenities but a bit overpriced for what offered. Especially disappointed with the menu served as room service. I had the salmon which was not good.

Dear Madame, First of all, I would like to thank you for taking the time to share your experience at our property. We are really glad to hear that you enjoyed the service provided by our staff, especially the ladies at the front desk, who are doing their best to make every guest’s stay a unique experience. Moreover, I would like to thank you for your constructive comment concerning the price of the amenities and the quality of the room service and particularly the salmon served. Kindly be informed that your feedback has been shared with the F&B manager and the kitchen in order to increase the quality of the room service and the salmon plate. Thank you for choosing the Sofitel Brussels Europe for your last stop-over in Brussels. We wish you a lovely sunday, Kind regards, Alexandre MAES-KELLY Front Office Manager Sofitel Brussels Europe

Customer review rating 5.0/5

Hanne M. R. Business - Confirmed reviews ALL

Very comfortable beds, friendly staff, quiet rooms, excellent breakfast

Dear Madame, Greetings from Sofitel Brussels Europe. Thank you so much for your wonderful feedback. We’re delighted to hear that you enjoyed the comfort of our beds, the peaceful atmosphere, and our breakfast selection. It’s especially great to know that our tea and our breakfast chef in particular made such a positive impression. Kindly note that your comment will be share with him. Your kind words mean a lot to us, and we truly look forward to welcoming you back for another relaxing stay. Kind regards, Alexandre MAES-KELLY Front Office Manager Sofitel Brussels Europe

Customer review rating 4.5/5

Katarina K. Business - Confirmed reviews ALL

It was lovely, no issues to report.

Dear Madame, Thank you for sharing your experience and for your loyalty towards the Sofitel Brussels Europe. We’re delighted to hear you had a lovely stay overall. We’re sorry to learn about the recurring issues you’ve encountered at reception, particularly with the use of Accor points and the delays during check-out. Your feedback is very valuable, and we will reinforce training to ensure a smoother and more consistent experience for all guests. We also sincerely apologize for the inconvenience caused by incomplete or missing invoices. This is not the standard we aim to provide, and we will address this internally to improve accuracy and reliability. Also, we would like to thank you for the advice shared concerning the housekeeping. Kindly be informed that this comment has been shared with the housekeeping team in order to replace only the towels on the floor. We truly appreciate your continued visits and your constructive feedback, and we hope to provide you with a much more seamless experience on your next stay. Kind regards, Alexandre MAES-KELLY Front Office Manager Sofitel Brussels Europe

Other web-users rate our hotel

  • 332 reviews 9.2/10 Location
  • 647 reviews 8.3/10 Room
  • 888 reviews 9/10 Service
  • 16 reviews 6.2/10 WiFi
  • 335 reviews 8.8/10 Breakfast
  • 165 reviews 7.8/10 Cleanliness
  • 87 reviews 7.8/10 Bar

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