ibis Elche 3 stars

Customer review rating (ALL Rating) 4.4/5 813 reviews

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ibis Elche - Image 1
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calle Barchell 5, 03203 ELCHE, Spain

Description

Hotel extras

  • A modern three-star hotel, fully equipped to make you feel right at home.

  • Easy parking garage near highway access, airport, and AVE station.

  • Near Sports Complex (Esperanza Lag Pavilion) & M. Martínez Valero Stadium.

  • A few miles from the beaches of Arenales del Sol, Altet and El Carabassi.

  • Direct hotel-airport-hotel bus. Distance: 7.5 miles from Alicante Airport

Our accommodation(s)

Hotel location

ibis Elche

calle Barchell 5
03203 ELCHE
Spain

GPS:38.271625, -0.670582

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

IBIS ELCHE

Enjoy our snack menu 24 hours at Ibis Elche restaurant

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  813 reviews

Customer review rating 5.0/5

Primrose P. Couples - Confirmed reviews ALL

Very clean, friendly and helpful staff

Estimado P. Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, Equipo de recepcion

Customer review rating 0.5/5

Hui W. Families - Confirmed reviews ALL

I had a very disappointing experience staying at ibis. One of the three beds in our room did not even have a duvet cover. I called the front desk for help, but the staff said they could not understand me. I then went downstairs to the reception in person, where the staff were very rude and simply told me there was no cover available. And told me to wait until tomorrow. This made me seriously question the hotel’s hygiene standards, does this mean the duvets at ibis are not changed for every guest? In addition, the staff were speaking in Spanish about the situation in front of us, which made us feel uncomfortable and disrespected. When I asked to speak to the manager, the receptionist directly refused. Overall, the service was extremely unprofessional and unfriendly. This was one of the worst hotel experiences I have had.

Dear Hui, Thank you for taking the time to share your experience with us. I am truly sorry to read about the various issues you encountered during your stay, and I would like to sincerely apologise on behalf of the entire team. Regarding the duvet, please allow me to clarify the situation. As we are currently experiencing temperatures above 30°C, our standard room setup consists of clean, properly prepared sheets to ensure guest comfort in warm conditions. A duvet is always placed in the wardrobe should guests require additional bedding. Nevertheless, the absence of a proper duvet cover when needed is not acceptable, and I fully understand your concern. Please rest assured that all bedding, including duvets and covers, is thoroughly cleaned and changed in accordance with ibis hygiene standards for each guest. I am equally concerned by your comments regarding the service you received at the front desk. I would like to emphasise that our team is consistently trained to be welcoming, attentive, and professional, with a good level of English to assist our international guests. However, as in any hotel around the world, when two team members need to communicate quickly to find a solution, they may do so in their native language. This is not intended as a sign of disrespect, but rather as a way to ensure efficient internal communication. That being said, we fully understand that this situation may have made you feel uncomfortable, and for that, I sincerely apologise. Please be assured that it is never our intention to make any guest feel excluded or disrespected, and your feedback will help us reinforce best practices in guest communication. Regarding your request to speak with a manager, we fully understand that guests may wish to escalate situations to seek an immediate resolution. However, please allow me to clarify that our reception team is trained to handle and resolve such situations appropriately and professionally. In this particular case, the manager was not present at the hotel due to a scheduled day off, which is why your request could not be fulfilled in person. This should not be interpreted as a refusal to assist you, but rather as a matter of availability. That said, we are always open to receiving guest feedback directly, and guests are welcome to contact management via email at any time to express their concerns and receive a follow-up. Please be assured that your feedback has been shared with the relevant teams, and corrective actions will be implemented, including additional training to prevent such situations from recurring. Nonetheless, we will also review in detail the entire procedure followed during your complaint, including how the situation was handled, in order to identify and correct any actions that may not have been carried out appropriately. Yours sincerely, Deputy Manager ibis Elche

Customer review rating 4.5/5

Frederic P. Couples - Confirmed reviews ALL

Super

Madame/Monsieur P., Nous vous remercions pour vos commentaires suite à votre séjour à ibis Elche. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs

Customer review rating 5.0/5

James G. Friends - Confirmed reviews ALL

Very friendly polite and clean

Dear James, We very much appreciate your comments regarding your stay at the ibis Elche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely.

Customer review rating 4.5/5

Tarja K. Friends - Confirmed reviews ALL

Like new, clean, very comfy beds, bar, restaurant, friendly crew....

Dear Tarja, Thank you very much for sharing your wonderful review and for your excellent rating. We are delighted to know that you enjoyed our convenient location, the comfort of our facilities, and the cleanliness of the hotel. It is especially rewarding to hear that you found the beds very comfortable and appreciated our bar, restaurant, and the friendliness of our team. We are also pleased that the free street parking was a positive aspect of your stay. Your kind comments truly motivate us to continue providing the best possible experience for our guests. We look forward to welcoming you again in the near future. Kind regards.

Other web-users rate our hotel

  • 357 reviews 8.4/10 Location
  • 547 reviews 6/10 Room
  • 461 reviews 9.2/10 Service
  • 6 reviews 8.1/10 WiFi
  • 223 reviews 7.8/10 Cleanliness
  • 193 reviews 7.4/10 Breakfast

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