ibis Elche Hotel 2 stars

I booked this Ibis 2 months ago. I was not told then that there was major renovation works being carried out. No restrurant or any drink of any description.

No food available (again) Only one bathtowel between 2 of us. Are you actually informing clients that this hotel is under reform and services are limited. We've been caught out twice now at this hotel.

We stay at this hotel on a regular basis because it's convenient for Alicante Airport especially for an early-morning flight or arriving at the airport late at night. The hotel is good value for money and the staff, especially Jesus, are always welcoming and attentive. The newly-refurbished rooms are bright and fresh and the bed is comfortable. Conveniently located for Mercadona, local cafes and late-night pub.

Well organised but building work going on

Hi, it would have been good to know that the bar and restaurant are closed for refurbishment

We have stayed here often and this is the first time we really have a complaint. We paid about €44 for one night but there was no bar or kitchen although this was and still is on the internet. Water for a shower was tepid the next morning.

We have stayed many times at this excellent hotel. A very good garage for your car. Easy access to the motorway, but quite far from the city centre. Also a good breakfast, although this time they were rebuilding the entire lobby. One of the best Ibis.

no notification of refurbishment was given when booking - the reception was a building site & no b'fast was included which was disappointing but overall our stay was a good one

I was disgusted with the hotel on this occasion. There was building works going on and Hotel was full of dust. The restaurant was not open and could not even obtain a cup of coffee in the morning. I feel I should have been warned about the work going on before I checked so that I could have changed hotels.

Undergoing refurbishment, no breakfast available.

Whilst website stated there were to be some renovations carried out and breakfast would not be available, we were disappointed on arrival that there was no restaurant or bar facilities at all. The entrance and reception area was difficult to negotiate with suitcases, due to the floors being covered in cardboard, dust and sticky plastic residues. At our wake up call at 6 a.m. there was no power to our room (and others in the same corridor). Packing for home in the dark is not easy! Night duty member of staff was eventually able to get power to us, just as we left the room (and hotel). To still be letting rooms when so much work is being undertaken is rather greedy by Ibis.

It is always a pleasure to stay at this hotel which we use on a regular basis to travel to and from Alicante Airport which is a short journey of 15 minutes. The recently-refurbished rooms are pleasantly decorated and comfortable with good Wifi. The hotel is clean and the staff are cheerful and obliging. Jesus ensures that our requirements are met and always welcomes us with a friendly greeting.

Overall experience was okay .... We did not enjoy much the hotel facilities due to other plans therefore, we just wanted a place to rest however, I understand you are doing some refurbishing which is good for the hotel I guess .... but rooms could have been allocated better, to take in consideration. We were on 2nd floor and noise from constructors could be heard from early morning disturbing our sleep .... Overall reception staff and housekeeping were helpful and professional enough for a 3*** hotel.

Limpio, agradable, comodo

Frosty Reception. If Chris is a member of the Smile team I’d hate to meet the Scowl team