Mercure Benidorm

Customer review rating (ALL Rating) 4.7/5 704 reviews

Hotel extras

  • Next to Poniente Beach and Balcón del Mediterráneo

  • Pool with chill-out area and pool bar

  • Malaspina Restaurant: groundbreaking dining experience

  • 5 minutes walk to the beach

  • Spacious Mediterranean gardens and gymnasium

Our accommodation(s)

Hotel location

Mercure Benidorm

3502 BENIDORM
Spain

GPS:38.539803, -0.136522

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

MALASPINA

Malaspina is a hug to the Mediterranean roots through the best product on the market made with respect and dynamism that will make your 5 senses vibrate. A journey through the most exquisite flavors and smells is waiting for you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  704 reviews

TripAdvisor Rating  4.5/5  152 reviews

Certificate of excellence 2023

Pool etiquette needs work but otherwise outstanding

TripAdvisor rating 5.0/5

Cruiser58996904081 Solo travel - TripAdvisor review

I have just stayed for four nights at Mecure Benidorm and it was the best hotel I have stayed at (and I have been quite fortunate that I have been to a few). I came on my first solo holiday and was so pleased with my stay. The hotel is very clean and modern and I love how many plants and trees they have everywhere. I know Benidorm has a party stereotype but as this hotel is based in old town, there wasn’t many of the stereotypical Benidorm lot around as it looks like they stay 10/15 min drive away. I had a standard hotel room and it was lovely. Huge TV, great wifi (I was on the 8th floor so pretty far from reception), comfy bed. All the balconies overlook the pool. The hotel is in a great location, it’s 5 minutes from a beach, there’s a pharmacy opposite and a couple of supermarkets nearby. Those who are picky eaters, Burger King is a couple of minutes walk and McDonald’s and KFC is about 20 mins. As someone who isn’t as adventurous, some of the food for dinner wasn’t my cup of tea but the food options change daily. I found breakfast to be better. But there was lots of options for cold food like bread, salad, cheeses, etc. I noted that a young man called Ali who works there was super friendly. He really made me feel welcomed and I noticed that quite a few people would have proper conversations with him, which is nice to see. Everyone working there was friendly but Ali in particular stood out. The pool is lovely with sun loungers surrounded. I liked that they have strategically put bushes between some to give some privacy. One thing that did annoy me was I put my towel on my sun-lounger and I went to walk literally 100 steps to reception to speak to them and I got told by the pool boy that I couldn’t reserve a lounger, which I understand and completely support, however there was a lot of other people round the pool who would put towels on theirs and the next sun-lounger to reserve the lounger next to them for someone who wasn’t even there. One day three people next to me put towels down and left for two hours but I got told off for leaving my towel on mine for a minute. I just thought that was singling me out and unfair as straight after, others would reserve for their friends and family but I couldn’t do it for myself. That’s the only thing I really didn’t like because I thought it was unfair. Despite this, I would highly recommend Mecure Benidorm and would absolutely come back for another stay.

Oasis of calm

TripAdvisor rating 5.0/5

H009 TripAdvisor review

What a fabulous hotel! All the rooms overlook the pool and the gorgeous natural gardens. By natural I mean that the trees and other vegetation are well established and are consequently home to numerous song birds which serenade you throughout the day. The pool is gorgeous with shallow steps at each end. All around are strategically placed sun beds with lovely soft seating with the garden planting giving a certain amount of privacy. Our room was a privilege room and was very spacious with everything you could need. My only criticism would be that although there is plenty of storage, there is nowhere to hang a dress. But that's but a minor detail. The food is inspirational and the breakfast 'spread' is amazing. The best I have ever seen. There are various other menus available throughout the day and it was noticeable that the locals use the restaurant as a lunch venue. Obviously proves its worth. The location is so good, just a short walk to Poiniente beach and just a little further to the Old Town. A bit of a hike to the strip but possible. If not its only a €8 - €10 for a taxi. There are supermarkets close by and a pharmacy opposite the hotel who speak English, so no problem there. Last but by no means least. The staff are fabulous. All the staff we came in contact with were exceedingly helpful, friendly, courteous and very professional. We did suffer an electricity outage whilst we were there, but the staff went out of their way to make sure that there was still breakfast for everyone. It may not have been quite as much as usual but we still got fed and the staff did there best to make sure we were all OK. Nothing is too much trouble and they always seem so happy. All in all a great oasis of calm in bustling Benidorm, that we will certainly return to.

Dear H009, We are so happy to read this motivated feedback. Rating us with the best score fills us make very happy and proud. It is a pleasure to know that you have enjoyed the experience at Mercure Benidorm and verify that the result of our effort is worth it, just to receive feedback from happy guests like you. This is our reference to verify that they have enjoyed an unforgettable experience at Mercure Benidorm, meeting their expectations. We hope to have you back very soon. All the best, Mayte O - Guest experience, Mercure Benidorm.

Good stay

Customer review rating 4.5/5

Francis H. Couples - Confirmed reviews ALL

1 weeks stay in April, room a little small, food served cold on occasions, hotel and surroundings very good

Dear Francis h., We very much appreciate your comments regarding your stay at the Mercure Benidorm. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice clean property

Customer review rating 5.0/5

J S. Solo - Confirmed reviews ALL

Quick easy check in and check out, clean property with ample towels in room

Dear Jogesh s., We very much appreciate your comments regarding your stay at the Mercure Benidorm. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent hotel

Customer review rating 4.5/5

Trevor C. Couples - Confirmed reviews ALL

We had an amazing stay at the hotel the rooms were great and the staff were fantastic especially the servers around the pool (edu) will definitely go back

Dear Trevor Paul Anthony c., We very much appreciate your comments regarding your stay at the Mercure Benidorm. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

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