Mercure Benidorm

Customer review rating (ALL Rating) 4.6/5 1,857 reviews

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Description

Hotel extras

  • Next to Poniente Beach and Balcón del Mediterráneo

  • Pool with chill-out area and pool bar

  • Malaspina Restaurant: groundbreaking dining experience

  • 5 minutes walk to the beach

  • Spacious Mediterranean gardens and gymnasium

Our accommodation(s)

Hotel location

Mercure Benidorm

3502 BENIDORM
Spain

GPS:38.539803, -0.136522

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

MALASPINA

Malaspina is a hug to the Mediterranean roots through the best product on the market made with respect and dynamism that will make your 5 senses vibrate. A journey through the most exquisite flavors and smells is waiting for you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,857 reviews

TripAdvisor Rating  4.5/5  257 reviews

Certificate of excellence 2023

Well located

Customer review rating 5.0/5

Elizabeth E. Couples - Confirmed reviews ALL

Had a wonderful time staff were lovely when chair In dinning room broke under me and i fell on floor they were so apologetic

Dear Elizabeth E., We very much appreciate your comments regarding your stay at the Mercure Benidorm. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

No heated pool

TripAdvisor rating 4.0/5

kimcZ494IV TripAdvisor review

Just returned from a few nights here. Hotel is clean and staff are very helpful. Breakfast was good with pastries being lovely and fresh. Location is good not far from beach in a quiet area. 2 things that let it down and one of them was the reason that I booked this particular hotel. First the pool - it advertises as being heated - it’s not it’s absolutely freezing. Was told that the heating would be put on from March and I really don’t understand why as it’s advertised as being heated but yet in February it clearly wasn’t. Such a shame when the weather is good all you want to do is take a dip in the pool. Second no iron at hotel only a hand held steamer. Had to pay for a laundry service.

Hidden Gem Of A Place !!!

TripAdvisor rating 5.0/5

waddy50uk Couples - TripAdvisor review

Fantastic and well appointed hotel. All the staff a very friendly. A special mention to the cleaners who worked tirelessly and kept rooms and restrooms pristine. The bar staff also get a mention as always smiling and helpful in all their duties. Overall a pleasure to visit.

Dear Waddy50uk, Thank you very much for this very positive review and for such a good rating. We are glad to read that you have enjoyed the new concept of Mercure Bendiorm, its style, design and relaxing atmosphere. We will transfer your comment on to our team, who will surely receive it with great joy. Our team works every day to guarantee an unforgettable stay for our guests and we are glad we achieved it. We hope to see you again soon. Regards

What I expected

TripAdvisor rating 4.0/5

sophiehZ4483IW Couples - TripAdvisor review

It isn’t your 5* all inclusive resort but nice if you are visiting Benidorm for a couple of days. Made the mistake of staying a week without booking all inclusive but even if you did it isn’t your typical all inclusive Very nice looking hotel and you walk in and don’t feel like you’re in Benidorm. Very clean and smells lovely where ever you go! The pool area is nice but if you want to lie in the sun the sun-beds are very limited due to the trees however the trees and gardens is one of the reasons as to why the hotels is so nice as the surrounding scenery is not great at-all No entertainment but didn’t expect that going. The staff don’t really speak to you but again it isn’t that sort of hotel with staff interaction Rooms are small to be honest. We didn’t even unpack for the week and there is nowhere to put your cases. The beds are extremely comfy which is what you want on holiday. Air con is good and the shower is very nice. Bathroom situation didn’t bother me. However rooms far too small if you are staying here for a week. Very clean again though and they make your beds everyday Made my own mistake booking Benidorm for a week as it wasn’t great however seemed to be a decent hotel in comparison to other offerings. Would potentially look to stay in a Mercure again for a city break.

Dear Sophie, Thank you for sharing your impressions with us. We are glad that Mercure Benidorm finally met your expectations. As you say, our concept tries to be special and differentiate itself from the rest. We offer our clients relaxing experiences enjoying a quiet environment with a design that has been carefully designed in detail. We hope to welcome you again.

Dog Owners take note!

TripAdvisor rating 5.0/5

marion l TripAdvisor review

You’ll not find a better, more dog friendly hotel anywhere on the Costa Brava! Dog rooms are on third floor with easy clean floors, balcony over looking pool and garden area. Dogs can be left in room while in hotel or taken with you when eating…you get a table not actually in the dinning room but in the restaurant area nearby. Also dogs can accompany you to the outside swimming pool but can’t be on the front row next to the actual pool….beware cats do roam here. There is a non paved area near a little park a few minutes away to the right of the street entrance for those dogs who like ours want to do their jobs in rougher terrain ( a rarity within the built up hotel areas of Benidorm). Dogs aside, the staff are super…friendly, efficient and with excellent customer care. Would recommend the hotel parking which is almost opposite the entrance in an underground car park…..best pull up by this obvious car park entrance, go across to hotel to get regd logged and key to operate the pedestrian way out gates.( Main car gate opens via no plate recognition). The food if buffet style …plentiful, varied and very appealing. Drink prices are reasonable for a hotel…5 euros for medium glass Rose, 3.50 for bottle of bier. Found breakfast and dinner inclusive price most reasonable…no need to hunt around for restaurant at night. Easy walk down to the coastal promenade, Old quarter and Benidorm centre. Wouldn’t go anywhere else in Benidorm now…with or without a dog!

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Other web-users rate our hotel

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