Mercure Benidorm 4 stars

Customer review rating (ALL Rating) 4.6/5 2,971 reviews

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Mercure Benidorm - Image 1
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AVENIDA DE PANAMA 5, 3502 BENIDORM, Spain

Description

Hotel extras

  • Next to Poniente Beach and Balcón del Mediterráneo

  • Pool with chill-out area and pool bar

  • Malaspina Restaurant: groundbreaking dining experience

  • 5 minutes walk to the beach

  • Spacious Mediterranean gardens and gymnasium

Our accommodation(s)

Hotel location

Mercure Benidorm

AVENIDA DE PANAMA 5
3502 BENIDORM
Spain

GPS:38.539803, -0.136522

Telephone
Fax +34 965 85 28 50

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

MALASPINA

Malaspina is a hug to the Mediterranean roots through the best product on the market made with respect and dynamism that will make your 5 senses vibrate. A journey through the most exquisite flavors and smells is waiting for you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,971 reviews

TripAdvisor Rating  4.5/5  602 reviews

Certificate of excellence 2025

Hotel nice, food not to my liking

TripAdvisor rating 4.0/5

enjoytheexperience1 TripAdvisor review

The hotel is situated down a quieter side street but within easy walking distance of Poinente beach and the old town shops and restaurants. The hotel looks attractive from the outside and the ground floor houses the buffet restaurant, a la carte restaurant and multiple seating areas. The staff are welcoming, friendly and helpful. One side of the hotel are standard rooms, the other side has the privilege rooms. There are 9 floors so I'd recommend requesting one at a level you are comfortable with. The standard rooms have the morning sunshine which then gets blocked by the hotel opposite. The privilege rooms have the afternoon sun until it sets. The lower the floor you are on could mean you have shade from the multiple trees around the pool area. The standard rooms are comfortable with aircon, sliding door to the balcony, and an effective ceiling fan. We slept with the door open and the fan on which was a comfortable temperature but we went in winter. The shower and toilet have separate doors but the sink area is separated by a partition wall with a double sided mirror. The storage area is open with shelves below the hanging rail and above the fridge. This meant we had to keep bending down low for some shelves and couldn't see what was on the higher shelves, there are no drawers. There are two narrow shelves beside the bed which hold very little. The safe is a handy addition at no extra cost. Housekeeping clean daily but with limited time there's no attention to detail. My hair was caught in the shower grate each time I washed it, this was not cleared all week. I spilt some tea on the sink area, this was not cleaned up either. The bed is sprayed with a strong smelling freshener which can be overpowering if you prefer unscented bedding. The buffet breakfast had generous selections, the cooked items usually included streaky bacon, sausages, scrambled eggs, fried eggs etc. I tried a cheese omelette freshly cooked, it was revolting. It was like a plastic wrap, the eggs were not fluffy and the cheese wasn't melted. I saw others leave their omelette. Evening meals were very good for salads, fish and cold meats. I don't like fish and struggled to find something to eat apart from salad and potatoes. Pork was often available but it was too chewy or fatty for my liking. The chicken skewers were so tough they were not enjoyable. The photos of the beautiful plates of food are from the a la carte restaurant so don't think you'll be getting the same in the buffet dining area. Overall our stay was comfortable and pleasant but I'd not choose to stay again based on the food choices, I've had far more extensive and better cooked options in other 4 star Benidorm hotels.

Customer review rating 4.5/5

Janet R. B. Couples - Confirmed reviews ALL

From the minute I arrived Iit felt cosy and welcoming. All the staff were so nice, especially the Restaurant guys and gal's they made .y birthday extra special.

Customer review rating 4.0/5

Neil D. W. Families - Confirmed reviews ALL

Excellent 5 night stay, beautifully clean. Amazing breakfast will definitely be back.

Customer review rating 5.0/5

Paul D. G. Couples - Confirmed reviews ALL

The hotel is great, friendly staff, really clean, great location and the breakfast is of a high standard along with lots of choice

Customer review rating 4.5/5

Vanessa J. S. Couples - Confirmed reviews ALL

Had a lovely 4 night stay, what we loved about hotel: location (short walk to beach & old town), room had comfortable bed, great products in room, lovely seating area in room & large balcony, dining & bar area where well maintained, lovely Christmas decorations, great breakfast. Whilst we really loved the pool area, it’s like a subtropical oasis, it’s somewhat disappointing that in the winter sun, there is very little sun that gets through to the pool area which would have been nice to have couple of outdoor drinks in sunshine

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Other web-users rate our hotel

  • 1,336 reviews 9.1/10 Location
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  • 11 reviews 6.8/10 WiFi
  • 1,140 reviews 8.8/10 Breakfast
  • 1,094 reviews 8/10 Amenities
  • 1,009 reviews 7.8/10 Comfort
  • 898 reviews 9.2/10 Vibe

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Internal rules of procedure

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.