Mercure Benidorm

Customer review rating (ALL Rating) 4.7/5 377 reviews

Hotel extras

  • Next to Poniente Beach and Balcón del Mediterráneo

  • Pool with chill-out area and pool bar

  • Malaspina Restaurant: groundbreaking dining experience

  • 10 minutes walk to the beach

  • Spacious Mediterranean gardens and gymnasium

Hotel location

Mercure Benidorm

3502 BENIDORM
Spain

GPS:38.539803, -0.136522

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

MALASPINA

Malaspina is a hug to the Mediterranean roots through the best product on the market made with respect and dynamism that will make your 5 senses vibrate. A journey through the most exquisite flavors and smells is waiting for you.

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  377 reviews

Lovely hotel unfortunate event in disabled room

Customer review rating 0.5/5

Hayley Couples - Confirmed reviews ALL

We were awake with alarm going off in disabled room , we had to move rooms at 4am. We was compensated with a free stay in a deluxe room which was much appreciated

Dear Hayley Louise M., Thank you for taking the time to tell us about your experience at the Mercure Benidorm. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

well located, nice ambiance, but some improvements needed

Customer review rating 3.0/5

Mr B. W. Couples - Confirmed reviews ALL

room and bed very comfortable but for cost lack of tea / coffee choices and quantity let the room down. did not book breakfast with room preferring the choice on the day however very shocked to be told breakfast would be €25 per person!!!! when if pre booked was less than €5??!!! this cost is an absolute deal breaker especially having stayed and an AllAccor member! wrong time of year to be trying the pool etc. but the gardens and pool looked very clean and well kept. as it should be given i beleive the hotel has only just opened. check in staff very helpful as some in our party did not have passports. also assisted with luggage put in luggage room on day of departure.

Dear Brian George W., Thank you for taking the time to tell us about your experience at the Mercure Benidorm. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

very comfortable atmosphere

Customer review rating 4.0/5

Jochen Families - Confirmed reviews ALL

staff was very friendly and helpful

Dear Hans Joachim A., We very much appreciate your comments regarding your stay at the Mercure Benidorm. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location excellent staff

Customer review rating 4.0/5

Michael G. Couples - Confirmed reviews ALL

Two day break, good location and excellent attentive staff, we really enjoyed the experience

Dear Michael G., We very much appreciate your comments regarding your stay at the Mercure Benidorm. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent location

Customer review rating 4.5/5

F. Friends - Confirmed reviews ALL

Can’t fault hotel good location for cyclocross in park Up street

Dear Antony David F., We very much appreciate your comments regarding your stay at the Mercure Benidorm. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Other web-users rate our hotel

  • 262 reviews 7.4/10 Location
  • 394 reviews 7.7/10 Room
  • 551 reviews 9.2/10 Service
  • 8 reviews 8.2/10 WiFi
  • 292 reviews 9.6/10 Vibe
  • 284 reviews 8.8/10 Amenities
  • 244 reviews 9.1/10 Breakfast
  • 232 reviews 6.8/10 Comfort

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