Dear Gwladys G., Thank you for your kind words regarding our location and the efforts made by our team. We apologize for the inconvenience caused by the elevator issue and appreciate your understanding. Your feedback is invaluable as we strive to enhance our guests' experiences. Cordialement Manuel - 1er de réception.

Dear Mr. G., Thank you for your feedback. I appreciate your comments regarding our helpful staff. I acknowledge your concerns about the shower room's size and understand how it may have impacted your experience. Your insights are valuable to us as we strive to improve our services. Cordialement Manuel - 1er de réception.

Hello Gary, Thank you for your feedback and please accept our sincere apologies for the confusion upon your late arrival. Regarding the power, please note that in our rooms, electricity is activated by inserting your room card into the key card holder near the entrance — our team should have explained this clearly at check-in to avoid any inconvenience. Regarding the beds, as per Ibis Budget policy, bedding is provided but guests are expected to make up the bunk beds themselves — once again, our team should have communicated this more clearly upon arrival. We hope to welcome you back under better conditions. Kevin – Administrative & Quality Officer

Dear Marie, Thank you for sharing your feedback regarding your recent stay. I regret that you experienced delays at reception and found the room size unsatisfactory. Your comments are valuable as we continuously strive to enhance our guest experience. Sincerely, Kevin - Administrative & Quality Manager

Dear Gustavo, Thank you for your positive feedback regarding your stay at ibis budget Orly Chevilly Tram 7. We are delighted to hear that you found our location convenient and your experience comfortable. We strive to create a home-like atmosphere for all our guests. Best regards, Kevin - Administrative & Quality Manager

Cher Lewis, Nous regrettons sincèrement les désagréments rencontrés lors de votre séjour et le manque de communication concernant le remboursement promis. Nous apprécions votre retour et nous nous engageons à examiner votre situation. Cordialement, ibis budget Orly Chevilly Tram 7

Hello Myles, Thank you for your understanding and kind words towards our team! We have taken note of your feedback regarding the wait time at reception and will work on improving the flow during busy periods. We hope to welcome you back soon! Kevin – Administrative & Quality Officer

Dear Brenda R., Thank you for sharing your experience with us. I sincerely apologize for the inconvenience you faced regarding the unexpected charge to your credit card. We strive to maintain transparency with our guests, and it is unfortunate to hear that you received an additional cleaning fee due to a smoking indication in your room. We take such matters seriously, as maintaining a smoke-free environment is part of our hotel policy. I understand how frustrating it must have been to resolve this issue, and I appreciate your patience in dealing with our customer service team. Your feedback is invaluable in helping us ensure clarity in communication and improve our processes. While I cannot change your experience, please know that your concerns will be taken into account as we continually seek to enhance our guest services. Thank you once again for your feedback. We hope for the opportunity to welcome you back in the future under better circumstances. Best regards, ibis budget Orly Chevilly Tram 7

Bonjour Vuvu L., Merci beaucoup pour votre retour positif ! Nous sommes ravis que votre séjour ait été agréable. C'est toujours un plaisir de savoir que nos efforts pour offrir un service de qualité sont appréciés. Cordialement Abdony - Resp Hébergement

Bonjour Maila M., Merci beaucoup pour votre retour positif ! On est ravi d'apprendre que vous avez trouvé notre hôtel propre et que notre équipe a su vous accueillir chaleureusement. C'est toujours un plaisir de recevoir des commentaires comme le vôtre. Cordialement Abdony - Resp Hébergement

Hello A., Thank you very much for your kind feedback. We’re delighted to hear that you enjoyed your stay, appreciated the location, and found the room clean and comfortable. It’s also great to know that our team made a positive impression with their professionalism and courtesy. We look forward to welcoming you again, even for a longer stay next time! Kevin – Administrative & Quality Officer

Hello Mohamed, Thank you for your feedback. We are sorry for the noise you experienced in room 216 near the elevator. We have forwarded your comment to our technical team so they can check and resolve the issue as soon as possible. Please also note that a full renovation is underway in the hotel to improve the comfort and modernity of our rooms. We hope to have the pleasure of welcoming you again under better conditions. Kevin – Administrative & Quality Officer

Bonjour Brahim, Merci beaucoup pour votre fidélité et votre retour positif sur la rénovation de notre hôtel. Nous sommes ravis que la chambre rénovée et la climatisation aient contribué à rendre votre séjour plus agréable. Nous prenons note de votre remarque concernant le départ et allons veiller à ce que chaque client se sente bien accompagné du début à la fin de son séjour. Au plaisir de vous accueillir à nouveau très bientôt ! Kevin – Chargé administratif & qualité

Bonjour Youssef, Merci d’avoir partagé votre expérience. Nous sommes désolés pour la gêne causée par la panne de l’ascenseur. Nos techniciens ont fait le maximum pour réparer rapidement. Nous espérons que malgré cela, vous avez passé un bon séjour et serons ravis de vous accueillir à nouveau. Kevin – Chargé administratif & qualité