Novotel Bern Expo 4 stars

Customer review rating (ALL Rating) 4.6/5 1,336 reviews

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Am Guisanplatz 2, 3014 BERN, Switzerland

Description

Hotel extras

  • Modern, renovated rooms

  • Six air-conditioned, adaptable meeting rooms with free WiFi

  • Near BERNEXPO, Wankdorf Stadium (Football) & PostfFnance Arena (Ice-Hockey)

  • Kitchen (Restaurant GourmetBar)

  • Proximity to the city center and free public transport with Bern Ticket

Our accommodation(s)

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Hotel location

Novotel Bern Expo

Am Guisanplatz 2
3014 BERN
Switzerland

GPS:46.9587487, 7.4639379

Telephone
Fax +41 31 339 09 10

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMETBAR BY NOVOTEL

Our GourmetBar team serves local and international cuisine prepared in a simple and authentic manner using local products. Savor the new bar experience - we look forward to taking you with us on our culinary adventure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,336 reviews

Customer review rating 3.5/5

Ahmed M. Couples - Confirmed reviews ALL

Old furniture

Dear Mr. M., Thank you for taking the time to share your feedback following your stay at Novotel Bern Expo. We are pleased that you had an overall good experience and appreciated the friendliness of our team. However, we regret that the furniture and the condition of your room did not fully meet your expectations. We have also taken note of your ratings regarding cleanliness, value for money and ease of access. Your feedback is valuable to us and will be shared with the relevant departments as we continue to improve our facilities and services. As an ALL Classic member, we sincerely thank you for your loyalty and hope to have the opportunity to welcome you back for a more satisfying stay in the future. Kind regards, Your Novotel Bern Expo Team

Customer review rating 4.5/5

Nilanjan D. Couples - Confirmed reviews ALL

The overall experience was great. The hotel is located near a team stop and just minutes away from the central station. The staff was very courteous and helpful. The breakfast spread had a wide variety of choices. Definitely a recommend place to stay.

Greetings Mr. D. Thank you for your wonderful review and for sharing your experience with us. We are delighted to hear that you enjoyed our convenient location, spacious and comfortable rooms, and the variety offered at breakfast. It is especially pleasing to know that our team made you feel welcomed and well cared for. We truly appreciate your kind recommendation and look forward to welcoming you back for another enjoyable stay. Kind regards Alexandre Nolla Front Office Associate Novotel Bern Expo

Customer review rating 5.0/5

Margaret C. Families - Confirmed reviews ALL

The location is clean and have AC. It is conveniently located in front of a rail stop, where you can easily hope on and arrive in town center within 15 minutes. The bed is comfortable, quiet, and the room is clean.

Dear Mrs. Margaret, Thank you so much for your wonderful 100/100 review! We’re delighted to hear that you enjoyed the cleanliness, comfortable bed, and quiet atmosphere of the room. We’re also glad that our convenient location and easy access to public transportation made it easy for you to reach the city center. It was a pleasure having you stay with us, and we truly appreciate your kind words. We hope to have the pleasure of welcoming you back again soon! Warm regards, Alexandre Nolla Front Office Associate Novotel Bern Expo

Customer review rating 1.5/5

Kelly J. Couples - Confirmed reviews ALL

This “hospitality” experience was abysmal, even for Swiss standards which are pretty low to begin with. The junior suite we paid for was said to be ready at 14:00 but it took another 90 minutes before we could access the room around 15:30. We were offered free access to the minibar as compensation for the delay but minibar selection was laughable, consisting of 4 warm beverages and a single Ragusa bar. The employees kept mentioning the hotel was “4 stars” yet the quality of the building was dingy and in disrepair. One of the sinks in the suite drained frustratingly slowly and the carpet had sand or some kind of dirt that got on our feet. The mattress was decently comfortable, which was the only positive about the suite. I have honestly spent nights in cheap Holiday Inns that were cleaner and more pleasant than this Novotel location. IF I ever choose to stay with an AllAccor property in Bern again, I will choose the IBIS budget option; at least my expectations will be low and I won’t be deeply disappointed by broken promises of “luxury”.

Dear Ms. J., Thank you for taking the time to share your feedback with us in such a thoughtful manner. We regret that you had to wait to check into your room. We understand your frustration. However, we are relieved to hear that our staff did their best to make your wait more bearable during what was indeed a particularly difficult time. We have also taken note of your other points of dissatisfaction. We view them as suggestions for improvement and will use them to ensure that, should you visit us again, we can present our hotel in the best possible light. Best Regards Jean-Philippe Henquel Front Office Manager

Customer review rating 4.5/5

Stephen M. Business - Confirmed reviews ALL

Overall very happy and free public transport. Was upgraded as well

Dear Mr. M., Thank you for your kind feedback. We are delighted to hear that you had an enjoyable stay and appreciated our staff and services. It is always our aim to provide a comfortable experience for our guests. Best regards, Novotel Bern Expo

Other web-users rate our hotel

  • 670 reviews 8.4/10 Location
  • 787 reviews 7.5/10 Room
  • 823 reviews 9/10 Service
  • 9 reviews 9/10 WiFi
  • 364 reviews 8/10 Breakfast
  • 312 reviews 7.8/10 Cleanliness
  • 115 reviews 6.4/10 Amenities

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