Novotel Bern Expo 4 stars

Customer review rating (ALL Rating) 4.6/5 1,330 reviews

Best price
guarantee
Novotel Bern Expo - Image 1
Novotel Bern Expo - Image 2
Novotel Bern Expo - Image 3
Novotel Bern Expo - Image 4
Am Guisanplatz 2, 3014 BERN, Switzerland

Description

Hotel extras

  • Modern, renovated rooms

  • Six air-conditioned, adaptable meeting rooms with free WiFi

  • Near BERNEXPO, Wankdorf Stadium (Football) & PostfFnance Arena (Ice-Hockey)

  • Kitchen (Restaurant GourmetBar)

  • Proximity to the city center and free public transport with Bern Ticket

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Bern Expo

Am Guisanplatz 2
3014 BERN
Switzerland

GPS:46.9587487, 7.4639379

Telephone
Fax +41 31 339 09 10

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMETBAR BY NOVOTEL

Our GourmetBar team serves local and international cuisine prepared in a simple and authentic manner using local products. Savor the new bar experience - we look forward to taking you with us on our culinary adventure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,330 reviews

Customer review rating 4.5/5

Christina M. Friends - Confirmed reviews ALL

Food in the restaurant (evening) was very good. The service in the restaurant in the evening was not great. The breakfast buffet & service in the morning was great.

Sehr geehrte Frau M. Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt im Novotel Bern Expo zu bewerten und Ihre Eindrücke mit uns zu teilen. Es freut uns sehr zu hören, dass Sie mit Ihrem Aufenthalt insgesamt zufrieden waren und insbesondere den Service an der Rezeption, die Sauberkeit der Zimmer sowie unser Frühstücksbuffet so positiv hervorheben. Ihr freundliches Feedback geben wir sehr gerne an unser Rezeptionsteam weiter. Gleichzeitig danken wir Ihnen auch für Ihre ehrliche Rückmeldung zum Service im Restaurant am Abend sowie zur WLAN-Verbindung. Ihr Hinweis ist für uns sehr wertvoll, da er uns hilft, unsere Abläufe und Angebote weiter zu verbessern. Wir werden dies selbstverständlich intern mit den entsprechenden Teams besprechen. Wir würden uns sehr freuen, Sie bei einem nächsten Aufenthalt wieder bei uns im Novotel Bern Expo begrüssen zu dürfen. Freundliche Grüsse Ihr Novotel Bern Expo Team

Customer review rating 4.5/5

Sophie D. B. Families - Confirmed reviews ALL

Excellent quality to value

Chère Madame d. B., Nous vous remercions sincèrement d’avoir pris le temps d. partager vos impressions suite à votre séjour au Novotel Bern Expo. Nous sommes ravis d’apprendre que vous considérez notre hôtel comme votre « endroit parfait pour séjourner à Berne ». Nous sommes particulièrement heureux d. savoir que vous avez apprécié l’accueil chaleureux et professionnel d. notre équipe, la rapidité du check-in ainsi que l’excellent rapport qualité-prix. Vos aimables compliments concernant notre équipe nous touchent beaucoup et nous ne manquerons pas d. les partager avec l’ensemble d. nos collègues. Nous sommes également ravis que vous ayez remarqué et apprécié nos efforts en matière d. durabilité. Nous espérons avoir le plaisir d. vous accueillir à nouveau, vous et votre famille, lors d. votre prochaine visite à Berne. Cordialement, Votre équipe du Novotel Bern Expo

Customer review rating 4.5/5

Tianli H. Families - Confirmed reviews ALL

Hotel is located at Bern Expo, very close to Tramway station, transport very convenient, and the room is very comfortable, very nice experience. The parking underground is spacious.

Dear Mr. H., Thank you very much for your detailed and positive feedback regarding your stay at Novotel Bern Expo. We are delighted to read that you appreciated our convenient location next to the tramway station and Bern Expo, as well as the comfort of your room. It is wonderful to know that you and your family had a pleasant experience and found our underground parking spacious and convenient. We are especially grateful for your loyalty as an ALL Platinum member and for your excellent ratings regarding booking, arrival, check-in and check-out. Your 10/10 recommendation for both our hotel and the loyalty programme truly means a lot to us. Thank you again for your trust and for choosing to stay with us. We look forward to welcoming you and your family back to Bern in the near future. Kind regards, Novotel Bern Expo Team

Customer review rating 5.0/5

Milagros C. L. Business - Confirmed reviews ALL

Sacha and his manager were super helpful. After a day of long meetings and traveling, we encountered a problem (we made a mistake in our reservation and didn’t realise until the moment we arrived to the hotel) but Sacha was super attentive, friendly and helpful and he found a quick solution for us.

Dear Ms. C. L., Thank you very much for your outstanding 100/100 review and for taking the time to share such detailed feedback about your recent business stay with us at Novotel Bern Expo. We are absolutely delighted to read that Sacha and our Front Office team were able to assist you quickly and efficiently after the reservation issue upon arrival. After a long day of meetings and travel, a smooth and solution-oriented approach is essential — and we are proud that Sacha demonstrated exactly the service mindset we strive for every day. Your kind words about his attentiveness, friendliness, and professionalism will be shared with him and the entire team. Recognition like yours is a great motivation for all of us. We are also very pleased that you enjoyed the booking experience via our website, the cleanliness, accommodation, check-in, and overall service quality. Receiving top scores in almost all categories — and your 10/10 recommendation — truly means a lot to us. Thank you as well for your constructive feedback regarding WiFi speed and ease of access. We take your comments seriously and will review these aspects internally to see where improvements can be made. It was a pleasure welcoming you to Bern, and we hope to have the opportunity to welcome you back very soon. Warm regards, Daniel Bensing Assistant Front Office Manager Am Guisanplatz 2-4 • CH-3014 Bern • Schweiz Tel. +41 31 339 03 06 H5… all.accor.com

Customer review rating 3.5/5

Ashika B. Families - Confirmed reviews ALL

We encountered few issues but was solve quite easily. Very nice hotel and comfortable. Just the staff at the bar have very bad quality service with no manners. Very disrespectful towards customer. That the reason I gave a rating 7 if it wasn't for her I would give 10. The spider web still traumatised my kids and I would expect the room would be functioning well before handing the key to customer. My window wasn't working so had to change room and prior to the window not opening there was a very long and noticeable spider web hanging on top of our bed. The rest was ok until we came to have a drink at the bar. The service was a disgrace I never heard anyone working with customer to talk in this manner. We were shocked. Even we arrived after check-in time quite late our room was not ready 1 out of our 3 rooms.

Dear Mrs. B., Thank you for taking the time to share your experience with us. We truly appreciate your detailed feedback and are glad to hear that, overall, you found our hotel comfortable and that our front desk team made a positive impression. However, we are sincerely sorry for the issues you encountered during your stay. It is unacceptable that one of your rooms was not ready upon arrival, that a spider web affected your experience, and that your window was not functioning properly. Additionally, we are very concerned to hear about the disrespectful behavior you experienced at the bar. Please accept our sincere apologies for these lapses in service and cleanliness. This is not the standard we strive to uphold. Your comments have been shared with our housekeeping and bar teams to ensure immediate improvements are made. Guest comfort and satisfaction are our top priorities, and your feedback will help us prevent such issues in the future. We hope you might consider giving us another opportunity to provide the high-quality experience you expected and deserve. Should you plan to return, please contact me directly so I can personally ensure your stay exceeds expectations. Thank you again for your valuable feedback. Warm regards, Daniel Bensing Assistant Front Office Manager Am Guisanplatz 2-4 • CH-3014 Bern • Schweiz Tel. +41 31 339 03 06 H5… all.accor.com

Other web-users rate our hotel

  • 649 reviews 8.6/10 Location
  • 812 reviews 7.5/10 Room
  • 796 reviews 8.8/10 Service
  • 10 reviews 7.1/10 WiFi
  • 347 reviews 8/10 Breakfast
  • 342 reviews 8/10 Cleanliness
  • 109 reviews 6.3/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Bern