ibis Heilbronn City 2.5 stars

Customer review rating (ALL Rating) 4.5/5 579 reviews

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Description

Hotel extras

  • Pets are welcome

  • 24/7 free WIFI

  • Free, secured bicycle storage

  • Easy access by public transport. 300 meters away from the train station

  • Parking garage with 2.05 m height restriction for E12.00 per night

Our accommodation(s)

Hotel location

ibis Heilbronn City

Bahnhofstrasse 5
74072 HEILBRONN
Germany

GPS:49.14254, 9.213899

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Cozy bar for small snacks and cool drinks

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  579 reviews

Customer review rating 3.5/5

Louis R. Couples - Confirmed reviews ALL

We were promptly checked in which was nice. The room was not very spacious but comfortable enough. We didn't quite like the sheets that came loose after the first night. The curtain was not blocking the light effectively and it was pretty load with the windows tiled open during the night. When we came back to the hotel we weren't greeted and when we checked out with the check out box the staff didn't say anything

Dear Louis R., Thank you for sharing your experience with us. I am pleased to hear that your check-in process was efficient and that the room provided a comfortable stay. However, I regret to learn about the issues you encountered with the bedding and curtain, as well as the lack of interaction from our staff during your arrival and departure. Your feedback is invaluable, and we will consider it in our continuous efforts to enhance our guest experience. Thank you once again for your insights. We hope to have the opportunity to welcome you back in the future. Best regards, ibis Heilbronn City

Customer review rating 5.0/5

Ingrid S. Couples - Confirmed reviews ALL

A well located hotel, garage on -1, clean and comfortable, delicious breakfast and very nice and helpful staff! We come here since some years and it feels a bit like coming home!

Dear Ingrid S., Thank you for your kind words regarding your stay at our hotel. We are delighted to hear that you appreciate our location, cleanliness, and breakfast offerings, as well as the service provided by our staff. We look forward to welcoming you back for many more stays that feel like home. Best regards, ibis Heilbronn City

Customer review rating 4.5/5

Himanshu S. Business - Confirmed reviews ALL

Location is quite good. It has car parking which is very good for us as we travelled from Frankfurt via car.

Dear Himanshu S., Thank you for your positive feedback regarding your stay. We are pleased to hear that you found our location convenient and appreciated our parking facilities. It is always our goal to provide comfort and accessibility to our guests. Best regards, ibis Heilbronn City

Customer review rating 5.0/5

Jean C. Solo - Confirmed reviews ALL

Well located

Customer review rating 1.0/5

Tringa B. Solo - Confirmed reviews ALL

No proper heating, no choices for pillows, no tv or any other connection on tv… apart from friendly staff nothing was properly satisfactory

Vielen Dank, dass Sie sich die Zeit genommen haben, Ihren Eindruck mit uns zu teilen. Es tut mir sehr leid zu hören, dass Ihr Aufenthalt diesmal nicht Ihren Erwartungen entspricht. Besonders schade ist dies, da Sie bereits im November bei uns zu Gast waren. Daher würde ich gerne besser verstehen, was sich aus Ihrer Sicht seit Ihrem letzten Besuch verändert hat, da wir in der Zwischenzeit keine Anpassungen an den Zimmern oder der Ausstattung vorgenommen haben. Auch die Zimmerbeschreibung ist bei jeder Buchung transparent einsehbar, sodass Sie grundsätzlich wissen konnten, was Sie erwartet. Gerne können Sie diesbezüglich auch unser FO Team oder mich, während der Dienstzeiten, persönlich, noch während Ihres Aufenthaltes, kontaktieren. Vielleicht können wir ja bereits jetzt etwas verändern? Es freut mich dennoch sehr, dass Sie unser Team als freundlich erlebt haben – das ist uns ein großes Anliegen. Ich würde mich freuen, wenn Sie uns kurz mitteilen könnten, welche konkreten Punkte sich im Vergleich zu Ihrem Aufenthalt im November verschlechtert haben, damit wir gezielt nachbessern können. Unser Anspruch ist es, jedem Gast einen angenehmen Aufenthalt zu ermöglichen, und Ihr Feedback hilft uns dabei. Vielen Dank nochmals für Ihre Rückmeldung. Annette Koeberlin (GM)

Other web-users rate our hotel

  • 232 reviews 9.5/10 Location
  • 296 reviews 6.7/10 Room
  • 310 reviews 9.3/10 Service
  • 7 reviews 8.3/10 WiFi
  • 158 reviews 8.4/10 Breakfast
  • 112 reviews 8.2/10 Cleanliness

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