Sofitel Sydney Wentworth 5 stars

Customer review rating (ALL Rating) 4.1/5 6,212 reviews

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Sofitel Sydney Wentworth, 61 101 Phillip Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • Prime location in Sydney's CBD, near shopping, dining, and iconic attractions

  • Fully refurbished in 2024, offering a fresh take on classic 5-star luxury

  • Four distinct dining venues with local flavours and French-inspired cuisine

  • Heritage-listed hotel blending timeless elegance with modern sophistication

  • Iconic pillarless Wentworth Ballroom for unforgettable events and weddings

Our accommodation(s)

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Hotel location

Sofitel Sydney Wentworth

Sofitel Sydney Wentworth, 61 101 Phillip Street
2000 SYDNEY
Australia

GPS:-33.865166, 151.211548

Telephone
Fax +61 2 9228 9133

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  6,212 reviews

TripAdvisor Rating  3.8/5  86 reviews

Customer review rating 3.0/5

Pei Y. G. L. Business - Confirmed reviews ALL

For a 5-star hotel, I was surprised that I had to check in & program my own key card. My consumables in the room were not topped up & the bath mat wasn't replaced on my last day. It was difficult to get help at nights as the lobby staff strength was down to 2 persons.

Bonjour G., Thank you for sharing your feedback. We sincerely apologise that your stay did not meet the high standards you expect from a 5-star hotel. We are sorry for the inconveniences with the self check-in, room consumables, and bath mat, as well as the limited night-time staff support. Please be assured that your comments have been shared with the relevant teams to address these issues and improve our service. We hope to have the opportunity to restore your confidence in a future stay. Sincerely, Tetiana Manych Front Office Supervisor

Customer review rating 1.0/5

Emilie J. L. C. Couples - Confirmed reviews ALL

I’ve stayed a numerous Sofitel hotels around the world and have never been disappointed in the service until this stay. My partner and I travelled to Sydney to celebrate our recent engagement I booked the hotel under my Accor membership and called to add my fiancée to the booking so he could check in early as I was arriving late due to work. The staff I phoned although confirming his name misspelled it and despite my fiancée providing evidence of our relationship they made him wait 2 hours before I arrived to check in. The rooms are small and noisy and very dated despite the refurbishment. We asked for an ice bucket and waited close to an hour only to be advised they had run out. The service was very disappointing for a 5 star hotel. The only positive of the trip was the concierge staff, they went above and beyond and were extremely friendly whenever you arrived, departed or needed assistance. 10/10 for the concierge staff.

Customer review rating 5.0/5

Eileen S. Business - Confirmed reviews ALL

Stayed at my 4th Accor hotel this year and the Sofitel Wentworth was by far the best. Outstanding service, first offer of an upgrade and what a luxurious treat that was.

Bonjour Ms. S., Thank you for your kind words regarding your recent stay at Sofitel Sydney Wentworth. We are delighted to hear that you found our service outstanding and enjoyed the upgrade. Your feedback means a lot to us and motivates our team to continue providing exceptional experiences. Best regards, Chaerim Kim Front Office Supervisor

Customer review rating 4.5/5

Sandra V. Couples - Confirmed reviews ALL

I loved the breakfasts, the clean room, and the location. I had difficulty finding space to open the luggage. And the toilet took 3 attempts to fully flush despite the large amount of water.

Bonjour Ms. V., Thank you for sharing your feedback. We are pleased to hear that you enjoyed our breakfasts, the cleanliness of your room, and our central location. We appreciate you bringing the room layout and flushing issue to our attention. We are sorry for the inconvenience, and we will share your comments with our Maintenance and Housekeeping teams to ensure these concerns are addressed. We are glad your overall experience was a positive one, and we hope to welcome you back again soon. Sincerely, Tetiana Manych Front Office Supervisor

Customer review rating 5.0/5

Tanya H. Business - Confirmed reviews ALL

2 night stay as part of board meeting also held in the hotel. all went smoothly

Bonjour Ms. H., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tetiana Manych Front Office Supervisor

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Other web-users rate our hotel

  • 1,419 reviews 9.4/10 Location
  • 2,849 reviews 6.2/10 Room
  • 3,117 reviews 7.8/10 Service
  • 26 reviews 6.6/10 WiFi
  • 1,265 reviews 4.8/10 Comfort
  • 1,073 reviews 5.4/10 Amenities
  • 625 reviews 7.2/10 Breakfast
  • 558 reviews 6.2/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.