Novotel London Excel 4 stars

Customer review rating (ALL Rating) 4.3/5 1,581 reviews

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7 Western Gateway, Royal Victoria Dock, E16 1AA LONDON, United Kingdom

Description

Hotel extras

  • Minutes' walk to ExCel Exhibition Centre, the O2 Arena, and Canary Wharf

  • 2 DLR stations and 1 Elizabeth line nearby

  • 5 minutes' drive to London City Airport

  • Green Key certified

  • Views of the Docklands, O2 Arena, and Canary Wharf

Our accommodation(s)

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Room 1

Hotel location

Novotel London Excel

7 Western Gateway, Royal Victoria Dock
E16 1AA LONDON
United Kingdom

GPS:51.507933906029066, 0.0232424366007321

Telephone
Fax +44 20 7540 9710

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

UPPER DECK RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,581 reviews

TripAdvisor Rating  4.2/5  3,534 reviews

Certificate of excellence 2025

Amazing

TripAdvisor rating 5.0/5

690carolinem TripAdvisor review

Dear 690Carolinem, What a joy to read your review — thank you so much for sharing it with us! We’re delighted to hear that after a roller coaster few weeks, your London trip was just what you needed. Knowing it was your son’s birthday made it even more special for us to celebrate with you, and we’re thrilled you felt we went above and beyond. 🎉 Our team will be over the moon to know their efforts made such a difference to your stay. And yes, the Rituals products are a favourite of many guests — we agree, they smell amazing! We truly hope your son had a birthday to remember, and we can’t wait to welcome you and your family back for more memorable moments (and perhaps another round of our breakfast buffet). With warm regards, Aurelija Revuckaite Guest Experience Manager Novotel & ibis London ExCeL

Customer review rating 5.0/5

Anne O. Families - Confirmed reviews ALL

We were so chuffed to make your stay pleasant, at Novotel our guests are the most important thing ever and when we hear compliments it makes us have butterflies! We know that our future guests would also appreciate the kind words and tips and would appreciate if you could also share some comments on the global travel review site ‘’trip advisor’’. Here is the link; https://www.tripadvisor.co.uk/Hotel_Review-g186338-d291617-Reviews-Novotel_London_Excel-London_England.html Thanks again so much and hope you would come back and visit us soon! Best, Aurelija Revuckaite Guest Experience Manager Novotel & Ibis London ExCeL

Good pizza

TripAdvisor rating 5.0/5

celinebastings TripAdvisor review

Dear Celinebastings, Thank you for your wonderful review! We’re so pleased you enjoyed your stay – and even more delighted that Eben’s late-night pizza magic made such an impression. 🍕✨ Not all heroes wear capes… some wear chef whites! We’re glad you found the rooms comfortable and the atmosphere lovely. Your recommendation means a lot to us, and we hope to welcome you back soon – perhaps this time with pizza at a more traditional hour! Best, Aurelija Revuckaite Guest Experience Manager Novotel & ibis London ExCeL

Customer review rating 4.0/5

Louvetsmith R. Business - Confirmed reviews ALL

Dear R., Thank you for your continued loyalty and for taking the time to share your feedback. I’m glad to hear you enjoyed our location and found our team friendly. I apologise that the sheets were not up to standard during this stay and for the inconvenience caused by the mattress toppers. I’ll be sharing your comments with our housekeeping and rooms teams so we can improve these aspects for your next visit. We look forward to welcoming you back soon and ensuring your stay is even more comfortable. Best regards, Aurelija Revuckaite Guest Experience Manager Novotel & ibis London ExCeL

Catherine front of desk

TripAdvisor rating 5.0/5

Kelly B TripAdvisor review

Dear K3907PYkellyb, Thank you so much for your kind words! We’re thrilled to hear that Catherine made such a positive impression during your stay – she truly is a star on our team and will be delighted to know she made your visit extra special. ✨ It’s wonderful to hear you’d definitely stay with us again – we look forward to welcoming you back whenever your travels bring you to ExCeL! Best, Aurelija Revuckaite Guest Experience Manager Novotel & ibis London ExCeL

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,386 reviews 9.2/10 Location
  • 1,962 reviews 6.6/10 Room
  • 1,677 reviews 7.7/10 Service
  • 37 reviews 6.7/10 WiFi
  • 953 reviews 5.8/10 Comfort
  • 894 reviews 6/10 Cleanliness
  • 691 reviews 7.3/10 Breakfast
  • 418 reviews 6.2/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.