Novotel Paris Centre Eiffel Tower 4 stars

Customer review rating (ALL Rating) 4.0/5 2,810 reviews

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Novotel Paris Centre Eiffel Tower - Image 1
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61 quai de Grenelle, 75015 Paris, France

Description

Hotel extras

  • Right in the downtown area, 10 minutes' walk from the Eiffel Tower

  • Private, secure paid parking

  • Heated indoor pool: free access and booking required; fitness area + saunas

  • Family rooms, WiFi available

  • 30 meeting rooms, 3,000 m² (32,292 sq. ft.) of flexible space

Our accommodation(s)

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Hotel location

Novotel Paris Centre Eiffel Tower

61 quai de Grenelle
75015 Paris
France

GPS:48.849778, 2.282836

Telephone
Fax +33 1 40 58 24 44

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  2,810 reviews

TripAdvisor Rating  3.5/5  6,320 reviews

Old

Customer review rating 3.0/5

Customer O. A. Families - Confirmed reviews ALL

We had early check in. Old room was given to us. Spacious but not typical o. a 4 star hotel. Not a power point in the bathroom. Not enough power points in the room. Dust in every corner. Old carpet. Toilet got blocked. We were given a better room with view. Curtains in the middle o. the room fell on me as soon as I touched them. Much better room. Breakfast was OK, but little variety from one day to the other. Other A. hotels in the world offer better.

Dear Alessandra V., Thank you for sharing your feedback. We sincerely apologize that your initial room did not meet your expectations in terms o. comfort and amenities. We regret the issues you experienced, including the lack o. power points, cleanliness concerns, and the condition o. the room. Please rest assured that we take these matters seriously and will address them with our housekeeping and maintenance teams to ensure that such issues are resolved promptly. We are, however, pleased to hear that the upgraded room with a view was more to your liking. We appreciate your constructive comments about the breakfast variety, and we will work to improve this offering. We value your feedback as it helps us to continuously improve the quality o. our services, and we hope to have the opportunity to provide you with a much more pleasant experience during your next stay. Best regards, Anaëlle Minfir Guest Relation Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris H3… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Well located but old

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Location an d staff is good. Room was one of the worst I’ve seen long time across European hotels in that price range! 30 year old standard, chabby, loose half broken tap and black mould in the bathroom is disgusting.

Dear Emanuel L., Thank you for sharing your comments. We are pleased to hear that you appreciated our location and the friendliness of our staff. However, we are truly sorry to learn that your room did not meet your expectations. The condition of the bathroom, including the issues you mentioned, is certainly not up to the standards we strive to maintain. Please accept our sincerest apologies for the discomfort you experienced. Your feedback is valuable, and we will address these concerns with our maintenance team immediately to ensure that the necessary improvements are made. We hope to have the opportunity to provide you with a much more comfortable stay on your next visit. Best regards, Anaëlle Minfir Guest Relation Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris H3… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

I have requested the invoice via email twice, but I have not received any response.

Customer review rating 0.5/5

P. M. Business - Confirmed reviews ALL

I paid the city tax for 3 rooms for 3 nights on-site. I would appreciate it if you could send the invoice to pm… Thank you.

Dear P. M., Thank you for reaching out to us. We apologize for the delay in responding to your previous emails. We have just sent the three requested city tax invoices to your email address at pm… Please check your inbox, and let us know if there is anything else we can assist you with. We appreciate your understanding and hope to welcome you back in the future under better circumstances. Best regards, Marie Bourguignon Guest Relation Manager Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris H3… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Well located Lovely clean room

Customer review rating 5.0/5

Karen C. Families - Confirmed reviews ALL

Really helpful staff ,fabulous breakfast

Dear Karen C., Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed our convenient location, the cleanliness of your room, and our fabulous breakfast. It’s also fantastic to know that our team could make your stay even more enjoyable. We look forward to welcoming you back on your next visit to Paris! Sincerely, Anaëlle Minfir Guest Relation Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris H3… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Disappointing Services!

TripAdvisor rating 1.0/5

amitgrover2000 Families - TripAdvisor review

One of the worst hotels we have ever come across. The day we got the room, the room was not prepared. No bell boy / trolly to take our luggage upto the room. Room was at 31 st floor but lift goes until 30th floor. If you want to take the service you need to pay a tip asked by the employees directly. No slippers, no basic provisions like water, milk etc for coffee. Waited for 1 hour to get the slippers. We were told that the slippers will be provided if they have enough quantity. Called to re-fill toiletries as had very less or empty. No body turned up. Later we were informed that we have to go and refill water at the reception. Overall very inconvenient stay. Writing this review when we are still at the hotel. One can understand the inconvenience levels. Donot know if management really hears. Really disappointing!

Dear Amit Grover, Thank you for taking the time to share your experience. We are truly sorry to hear about the challenges you faced during your stay. This is certainly not the level of service we aim to provide, and we regret the inconvenience caused. Your feedback regarding the room preparation, luggage assistance, and the availability of basic amenities such as slippers, water, and toiletries is very concerning. Please rest assured that we take these issues seriously and will address them with our team immediately to prevent such occurrences in the future. We sincerely apologize for the delays and the lack of clarity regarding our services, as well as the disappointment you experienced. If you are still staying with us, we encourage you to reach out to the Guest Relation Desk in front of the reception, who will be more than happy to assist you and ensure the remainder of your stay is as comfortable as possible. Your comments are invaluable for helping us improve, and we truly hope you will give us an opportunity to make amends and provide you with a much better experience in the future. Anaëlle Minfir - Guest Relation

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Other web-users rate our hotel

  • 2,455 reviews 9.5/10 Location
  • 3,080 reviews 5.4/10 Room
  • 2,586 reviews 7.3/10 Service
  • 43 reviews 5.3/10 WiFi
  • 1,284 reviews 4.7/10 Comfort
  • 1,135 reviews 6/10 Breakfast
  • 1,044 reviews 5.2/10 Cleanliness
  • 646 reviews 5.9/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.