Novotel Paris Centre Tour Eiffel 4 stars

Customer review rating (ALL Rating) 4.0/5 3,187 reviews

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Novotel Paris Centre Tour Eiffel - Image 1
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61 quai de Grenelle, 75015 PARIS, France

Description

Hotel extras

  • In the heart of the capital and 10 minutes' walk from the Eiffel Tower

  • Secure on-site car park (payable)

  • Indoor heated pool, free access to the fitness area and sauna

  • Family rooms, free WIFI

  • 30 meeting rooms, 32,292 sq.ft. of modular space

Our accommodation(s)

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Hotel location

Novotel Paris Centre Tour Eiffel

61 quai de Grenelle
75015 PARIS
France

GPS:48.849778, 2.282836

Telephone
Fax +33 1 40 58 24 44

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  3,187 reviews

TripAdvisor Rating  3.6/5  6,426 reviews

Customer review rating 0.5/5

Emily H. U. Friends - Confirmed reviews ALL

Incident 1 – Check-In Experience Upon arrival, we were trying to locate the elevators and had to find them ourselves as no one assisted us. While inquiring where Accor members could check in — and whether early check-in was possible since we arrived around 9 AM — a tall man at the front desk responded rudely. He told us to “come back at 3 PM” and pointed us to the side for luggage storage in an impatient manner. Because we still had questions, we moved to the counter beside him to clarify. When he saw us speaking to another staff member, he became upset and raised his voice at us, which made us feel very uncomfortable and unwelcome. Incident 2 – Room Cleanliness Throughout our stay, the room was not cleaned properly. There were strands of hair all over the bathroom and toilet floor, and no slippers were provided despite the hotel’s usual standards. This affected our comfort during the stay. Incident 3 – Package Collection I had a package delivered from Prada. When I approached the staff to pick it up, the employee assigned became visibly irritated, saying we “made him look for it” even though another staff member eventually pointed it out. However, we did not know where it was — we simply noticed a white paper bag in the storage area and guessed it might be ours. The reaction felt unnecessary and unprofessional. Additional Note: I was very excited to let my friend experience an Accor hotel for the first time, and I even encouraged her to become a member. Unfortunately, she was very disappointed, and I felt embarrassed by the entire experience. It’s a good thing we canceled our upcoming reservations in Vienna.

Dear Ms. U., Thank you for taking the time to share your feedback. I am truly sorry to hear about the series of issues you encountered during your stay. The experience you described at check-in, with the room cleanliness, and regarding your package is completely unacceptable and does not reflect the standards we strive to maintain for our valued ALL members. Please be assured that your comments have been shared with the management and relevant teams. We are taking immediate steps to address the service and housekeeping shortcomings you experienced to ensure this does not happen again. As a Gold member, you deserve the highest level of care, and we regret that this was not reflected in your stay. For your future visits, we encourage you to approach our dedicated ALL Guest Relations team directly — especially for Gold members and above — so that we can personally ensure your comfort and provide prompt assistance. We hope you will allow us another opportunity to restore your confidence and provide the exceptional experience you should expect from an Accor hotel. Warm regards, Marie Dunas-Bourguignon Guest Relation Manager

Customer review rating 1.5/5

John R. C. Business - Confirmed reviews ALL

Bare minimum room amenities. I asked for a laundry bag and reception told me to buy it from their mini grocery shop (same with dental kit)

Dear Mr. C., Thank you for taking the time to share your experience with us. We are sorry to hear that the room amenities did not meet your expectations and that our solution for the laundry bag and dental kit caused frustration. Your feedback is very valuable, and we will share it with our team to ensure we improve our services and provide a more seamless experience for our guests in the future. We hope to have the opportunity to welcome you again and provide a stay that better meets your expectations. Warm regards, Marie Dunas-Bourguignon Guest Relation Manager

Customer review rating 2.5/5

Agata A. Families - Confirmed reviews ALL

No pool…. When I booked the stay this was not communicated and we were very disappointed we could not swim. That was one of the reasons I booked this hotel….. My son was super upset that the pool wasn’t in working condition

Dear Ms. A., Thank you for sharing your feedback regarding your stay with us. We sincerely regret that the pool closure impacted your experience, especially for your son. Please note that the pool was under maintenance during your stay and this information was indicated on all our booking platforms. Nevertheless, we understand that this may not have been clearly visible at the time of your reservation, and we appreciate your suggestion to provide alternatives for guests when facilities are unavailable. We also take note of your comments regarding breakfast and will share them with our team to continue improving our services. We hope to have the opportunity to welcome you again and provide a stay that fully meets your expectations. Kind regards, Marie Dunas-Bourguignon Guest Relation Manager

Customer review rating 4.0/5

Abuaf L. Business - Confirmed reviews ALL

Great location, good and efficient service, could be more pleasant at breakfast, and room cleanliness in 1617 (handicapped room but I am not handicapped) could be better in bathroom.

Dear Mr. Abuaf, Thank you for sharing your feedback regarding your stay at Novotel Paris Centre Tour Eiffel. We are glad to hear that you appreciated our location and the efficiency of our service. We take note of your comments regarding breakfast and the cleanliness of the bathroom in room 1617. Please rest assured that we will share your feedback with our housekeeping team to improve our standards. We hope to have the opportunity to welcome you again and provide an even more comfortable stay. Kind regards, Marie Dunas-Bourguignon Guest Relation Manager

Novotel: Policies Over People

TripAdvisor rating 1.0/5

LetySG TripAdvisor review

This hotel’s management is greedy and completely insensitive. My husband had an emergency surgery a few days ago, we can’t travel anymore, and despite providing official medical documents they refused to cancel my booking. I fully understand that my booking is non‑refundable, but this isn’t just a simple cancellation — it’s a serious health issue. Beware: all they care about is money, not people!

Dear Ms. Cunha, We are truly sorry to hear about the serious situation concerning your husband’s health. Please allow us to express our sincere wishes for his full and speedy recovery. We fully understand how distressing this must be, and we regret the frustration caused by our standard non‑refundable policy. Your case has been escalated to our management team to ensure that exceptional circumstances like yours are handled with the care and sensitivity they deserve. We appreciate your understanding and hope to find a solution that reflects our concern for your situation. Kind regards, Marie Dunas-Bourguignon Guest Relation Manager

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Other web-users rate our hotel

  • 2,679 reviews 9.5/10 Location
  • 3,328 reviews 5.4/10 Room
  • 2,899 reviews 7.4/10 Service
  • 36 reviews 5.1/10 WiFi
  • 1,459 reviews 4.6/10 Comfort
  • 1,191 reviews 6.3/10 Breakfast
  • 1,134 reviews 5.1/10 Cleanliness
  • 718 reviews 6.1/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.