Novotel London Greenwich 4 stars

Customer review rating (ALL Rating) 4.2/5 1,769 reviews

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173-185 Greenwich High Road, SE108JA LONDON, United Kingdom

Description

Hotel extras

  • Next to Greenwich train station and DLR

  • Family rooms with extra sofa beds

  • On-site secure parking

  • Fully-equipped gym and sauna

  • Pet-friendly rooms

Our accommodation(s)

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Hotel location

Novotel London Greenwich

173-185 Greenwich High Road
SE108JA LONDON
United Kingdom

GPS:51.477798, -0.013504

Telephone
Fax +44 20 8312 6810

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR & RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,769 reviews

TripAdvisor Rating  4.0/5  2,772 reviews

Certificate of excellence 2024

Lovely experience

TripAdvisor rating 5.0/5

Ewa P TripAdvisor review

Everything about the hotel was lovely. Fantastic service, everyone was very helpful. Special thanks to Ms Nitria for a very nice welcome and care about our experience in London. Delicious breakfasts and coffee. The room was clean and cosy. It was possible to feel like home from the very first moment. The hotel is very well situated ( next to the Station where you can enter a DLR train to London ). It is a few minutes walk from Greenwich must see points- Cutty Sark and Royal National Observatory. I will recommend this hotel to everyone going to London.

Average hotel in perfect location

Customer review rating 3.5/5

Leo C. Families - Confirmed reviews ALL

The hotel was good overall, but the first thing that bothered me was the lack of power point around the room. I use a Cpap machine and I always had power points in the rooms next to my bed in every single hotel I stayed. There was none around the bed in this room. The reception manager was kind enough to get me an extension cable, thankfully. The hotel must have enough funds in their budget to get an electrician and install some power points in the rooms. It shouldn't be so difficult. The other thing was, the bacon. It was very thick and far from being crispy. So, the breakfast was not that good. The third thing was, the bar staff were not able to add my coffees on my room account. They said I should have paid some deposit to the reception before that. I never saw anything like that. I still don't know what they meant by that.

Could be a better stay but kudos to one employee (Peter) who made my stay amazing!

Customer review rating 3.5/5

Celine N. Couples - Confirmed reviews ALL

I was disappointed with my stay at the beginning as I had made a request to be on the same floor than my other guests in my special request. Not only this was not executed, but half of my lights were not working. I booked my room for a special occasion (my wedding) and one employee called Peter has noticed it. He felt so sorry about the inconvenience caused and made sure I had an amazing stay. He made sure that the staff would come and repair it the morning after, offered me a voucher for 2 free breakfasts and brought me extra bottles glass of water, some slippers and asked the staff to prepare our room the day after with treats (gin tonic drinks, rose petals on the bed and snacks). I appreciate the gesture as it showed how much kindness he had and I wish Novotel was showing more of this love towards other customers and their rooms. Otherwise, to stay neutral, the room was large enough, well located next to the Greenwich train station and walking distance to the dynamic city centre of Greenwich. I wish water was provided in all rooms (regardless of being executive or not) as it sounds common sense to me to provide such basic need to guests. I had the breakfast which was very diverse and quite delicious. I would suggest to improve the maintenance of the buffet by checking that cutleries (teaspoon) were provided regularly at the coffee station. Overall, would recommend but please make sure to maintain well your amenities.

Dear Celine P., We very much appreciate your comments regarding your stay at the Novotel London Greenwich. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bani yadav Front Office Team Leader Novotel London Greenwich

Ideal Location

Customer review rating 5.0/5

Allan Families - Confirmed reviews ALL

Clean and friendly hotel ideal location for us.

Good property but should focus on basic amenities like microwave

Customer review rating 3.0/5

Chintan Families - Confirmed reviews ALL

Stay was good, location is good, but we had tough time as there is no microwave in hotel kitchen for guest. In this day and age, not having common microwave which budget hotel like ibis also has, is very disappointing.

Dear Chintan B., Thank you for taking the time to tell us about your experience at the Novotel London Greenwich. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bani yadav Front Office Team Leader Novotel London Greenwich

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Other web-users rate our hotel

  • 1,462 reviews 9.3/10 Location
  • 1,877 reviews 5.4/10 Room
  • 1,441 reviews 8.1/10 Service
  • 35 reviews 6.2/10 WiFi
  • 861 reviews 4.8/10 Cleanliness
  • 812 reviews 8.4/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.