Novotel London Greenwich 4 stars

Customer review rating (ALL Rating) 4.4/5 1,270 reviews

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173-185 Greenwich High Road, SE108JA LONDON, United Kingdom

Description

Hotel extras

  • Next to Greenwich train station and DLR

  • Family rooms with extra sofa beds

  • On-site secure parking

  • Fully-equipped gym and sauna

  • Pet-friendly rooms

Our accommodation(s)

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Hotel location

Novotel London Greenwich

173-185 Greenwich High Road
SE108JA LONDON
United Kingdom

GPS:51.477798, -0.013504

Telephone
Fax +44 20 8312 6810

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MEAN TIME bar & kitchen

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,270 reviews

Customer review rating 4.0/5

Walsh J. Business - Confirmed reviews ALL

Lovely area, well situated. Hotel was really nice generally , lovely bar area open 24 hours which was a bonus, breakfast area lovely. Room a little dated, shower requires upgrade

Dear Guest, Thank you for taking the time to share your feedback following your recent business stay with us. We are delighted to hear that you enjoyed our well-situated location, as well as the overall atmosphere of the hotel. It is wonderful to know that you appreciated our 24-hour bar, breakfast area, and the high standards of cleanliness and service provided by our team. Your positive comments truly mean a lot to us. At the same time, we appreciate your constructive feedback regarding the room and shower facilities. Please be assured that your comments have been noted and shared with the relevant team, as we continuously work to improve and enhance our guest experience. Thank you so much for your kind feedback—we’re really glad you enjoyed your stay with us. If you haven’t already posted it, you’re very welcome to share your experience on Google using the link below. It means a lot to our team and helps other guests discover us: https://g.page/r/CTvejjEueu2aEBM/review We truly appreciate your support and hope to welcome you back again soon. Warm regards, Tania Front Office Team Member Novotel London Greenwich

Customer review rating 4.0/5

Lisa M. Couples - Confirmed reviews ALL

Great location!! I didn't feel the room was as clean as it should have been and the previous guest's trash was left in our room, so that was disappointing. The receptionist was helpful as we were 1st time visitors to Greenwich. The room was comfortable. The sink was cool. It was nice to have soap & shampoo. The view was nice. It was great being close to the train station, multiple food locations, The Cutty Sark, and a beautiful sunset over the water. It was great having a gym and the price was good.

Dear Guest, Thank you for taking the time to share your detailed feedback following your recent stay with us. We are pleased to hear that you enjoyed our convenient location, with easy access to Greenwich’s attractions, transport links, and the beautiful surroundings. It is also wonderful to know that you found your room comfortable, appreciated the amenities, and experienced helpful service from our reception team during your first visit to the area. However, we are truly sorry to learn about the cleanliness issues you encountered in your room. Please accept our sincere apologies for the oversight, particularly regarding the leftover trash and the condition of the bathroom wall. This is certainly not reflective of our usual standards, and your comments have been shared with our housekeeping team to ensure this is addressed immediately and does not happen again. We greatly appreciate your balanced feedback, as it helps us improve both our service and guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a much more seamless and fully satisfactory stay. Warm regards, Tania Front Office Team Member Novotel London Greenwich

Customer review rating 0.5/5

Tahir N. Solo - Confirmed reviews ALL

Will Never book again

Dear Tahir, Thank you for sharing your feedback. We sincerely apologize that your recent stay did not meet your expectations, particularly regarding housekeeping, facilities, and communication. Your experience clearly fell short of the high standards we aim to provide, and we are very concerned about the issues you highlighted. We are taking your comments seriously and will review our housekeeping processes, facility maintenance, and communication channels to ensure this does not happen again. Your loyalty as an ALL Accor Silver member is valued, and we deeply regret that your experience made you feel that our hotel was not worth the price. We would welcome the opportunity to discuss this further and hopefully restore your confidence in us. Please contact our management team directly at [hotel contact email/phone]. Sincerely, Tania Front Office Team Member Novotel London Greenwich

Customer review rating 4.0/5

Ali D. Families - Confirmed reviews ALL

Lovely welcome. Lovely decor. Right by train station. Nice room. Tv was huge. Beds fine. They have BOTH shower and bath. Lovely. One issue, we have children under two. We bought milk each night for them, the milk was turning in the night coz the room was so hot and the fridge didn’t really work. We made no issue of this as we found a large fan onsite. I’m sure they would have helped with the fridge if we’d said. Besides this

Dear Guest, Thank you for sharing such a detailed review of your stay with us. We’re delighted to hear that you enjoyed the warm welcome, lovely décor, spacious room with both shower and bath, and our convenient location by the train station. It’s wonderful to know that the beds, TV, and overall room experience met your expectations. We also appreciate your feedback regarding the fridge and room temperature. We apologize for any inconvenience caused and are glad you were able to make use of the fan. Please know that our team would have been happy to assist with keeping milk or other items cool, and we’ll take your comments into account to improve the comfort of our rooms for families with young children. Thank you for your kind remarks about our team and service. We truly value your loyalty as an ALL Accor member and look forward to welcoming you and your family back for an even more comfortable stay in the future. Warm regards, Tania Front Office Team Member Novotel London Greenwich

Customer review rating 4.5/5

Sarah M. Business - Confirmed reviews ALL

It was a comfortable stay which was helped by the great customer service provided by Camilla who was on reception when I checked in around 8.30 pm on 25th March. When I got to my room I found out it was an interconnecting room which I was not happy with as I could open the door on my side and as a woman travelling alone it felt unsafe. I went back down to reception and explained my concerns to Camilla who listened carefully and managed to find me another room despite the hotel being nearly fully booked. I was thankful for the care and attention she showed to me.

Dear Sarah, Thank you for taking the time to share your experience with us. We’re delighted to hear that you had a comfortable stay and that Camilla provided you with such attentive and caring service during your check-in. We will be sure to pass along your kind words to her—she’ll be thrilled to know she made such a positive impact on your visit. We also sincerely appreciate you bringing your concerns about the interconnecting room to our attention. Your comfort and sense of security are extremely important to us, and we’re glad Camilla was able to quickly resolve the situation and find you a more suitable room, even during a busy period. Thank you again for your feedback. We hope to welcome you back again soon for another enjoyable and worry-free stay. Kind regards, Novotel London Greenwich Front Office Team Member Marcel

Other web-users rate our hotel

  • 1,412 reviews 9.2/10 Location
  • 1,635 reviews 5.5/10 Room
  • 1,289 reviews 8.2/10 Service
  • 27 reviews 8.1/10 WiFi
  • 720 reviews 8.1/10 Breakfast
  • 694 reviews 5.1/10 Cleanliness
  • 6 reviews 10/10 Sustainability

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