Mercure Fortaleza Meireles

Mercure Fortaleza Meireles 4 stars

Customer review rating (ALL Rating) 4.0/5 1,044 reviews

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Description

Hotel extras

  • Comfortable apartments with kitchen

  • Event room for up to 100 people

  • Relax in a hotel in Fortaleza with pool, sauna and gym

  • 21-minutes drive to the Maritime Passenger Terminal

  • Fortaleza hotel near Pinto Martins Intl Airport, 30 minutes by car.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Fortaleza Meireles

Rua Joaquim Nabuco 166, Meirelles
60125120 FORTALEZA
Brazil

Telephone +55 85 3486-3000

Fax +55 85 3486-3000
  • By plane

    PINTO MARTINS At 12km / 7.46 miles

  • By car

    BR 116 At 12km / 7.46 miles

GPS:-3.726928, -38.498821

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

POOL SNACK BAR Non contractual photo

Our accommodation(s)

Superior Non-Smoking Room with 1 queen-size bed.

  • Max. number of persons: 3
  • Area: From 27 m² / 290 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,044 reviews

TripAdvisor Rating  4.0/5  1,096 reviews

Hotel needs a revamp

Customer review rating 1.5/5

Eduardo M. Business - Confirmed reviews ALL

The lobby was nice and neat, and the employees were all courteous. However the room was old and full of problems: the sink was clogged, the bathroom door was not working properly, and one towel was in rags. The wifi was very slow and unstable. The walls outside the room were dirty. Overall, not a place I would return.

Dear Mr. M., Thank you for taking the time to tell us about your experience at the Mercure Fortaleza Meireles. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.we are already beginning a renovation in some rooms, halls and external wall do offer a better experience to our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jacion Souza Gerente Geral Mercure Fortaleza Meireles

Old and bad maintenance

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

Looks like hotel was built in 1970 and never reformed. Worst hotel experience of my life.

Dear Mr. M., Thank you for taking the time to tell us about your experience at the Mercure Fortaleza Meireles. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. we have began a renovation in our rooms and some corridors to offer a better experience to our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jacion Souza Gerente Geral Mercure Fortaleza Meireles

The hotel is old. Maintenance is very poor. Staff is very helpful.

Customer review rating 2.0/5

Nicolas S. Business - Confirmed reviews ALL

I am a frequent user of Accor hotels. Mercure Fortaleza is below your Mercure standards.

Dear Mr. S., Thank you for taking the time to tell us about your experience at the Mercure Fortaleza Meireles. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. we are begining a renovation in our rooms to offer a better experience to our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jacion S. General Manager Mercure Fortaleza Meireles

Good service

Customer review rating 4.5/5

Pedro Couples - Confirmed reviews ALL

Good service and great room.

Dear Mr. H., We very much appreciate your comments regarding your stay at the Mercure Fortaleza Meireles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jacion Souza Gerente Geral Mercure Fortaleza Meireles

Bad maintenance

Customer review rating 2.0/5

Luciano M. Business - Confirmed reviews ALL

Not clean.

Dear Mr. M., Thank you for taking the time to tell us about your experience at the Mercure Fortaleza Meireles. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem of cleaning and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jacion Souza Gerente Geral Mercure Fortaleza Meireles

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