Mercure Fortaleza Meireles 4 stars

The hotel does not meet the standards for a Mercue hotel. Ibis could be, but not a mercure. All the building was below par, but the bathrooms were really not suitable for an hotel. Also, the staff were extremly incompetent. They could not understand they shouldnt put guests next to a room in renovation, and if they do, they cannot comence construction works at 8:00 in the morning. Warned the reception first time this happened, and in the next day, same thing happened.

Positive: great staff, large rooms, good location, ok breakfast Negative: this hotel needs a general overhaul. It is more 2 or 3 stars than 4. My first room (2104) was horrible - mold, water infiltration, etc. I was changed to a somewhat better room but such rooms should never even be given to guests. I was also disappointed that my Gold benefits were not respected - no room upgrade, no room with a view and the "welcome drink" options were bad (normally, it includes wine and a mixed drink, like a caipirinha - not here). At least I did get a late check out.

It's a good stay but the problem is my Aircon is not working in my room, luckily you have 2 Aircon that's why I sleep outside the bedroom. I understand it's very hard for you to speak English but the thing is please put a guy who can speak English in front desk. In food not so satisfied.

Comfortable to stay...

This was my first experience at Mercure. In this particular hotel, my room seemed to be more like an apartment and I could've bought groceries and lived there for a while considering the kitchen was pretty well equipped. I like my bedroom it had a decent view and a balcony to dry my wet clothes which were useful. Both the bedroom and living room had a TV which I found useful. As an Accor member, I was given a welcome drink voucher which was nice. I paid extra for the breakfast but it wasn't that great and I don't think it was worth it. The location was perfect for my needs and I felt safe in the area.