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Mercure Fortaleza Meireles Hotel 4 stars

Customer review rating 4.1/5 4,106 reviews

ALLSAFE approved hotel

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Room 1

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Children's age

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Mercure Fortaleza Meireles Hotel
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+ 11 Services

Hotel extras

  • Comfortable apartments with kitchen

  • Event room for up to 100 people

  • Relax in a hotel in Fortaleza with pool, sauna and gym

  • 21-minutes drive to the Maritime Passenger Terminal

  • Fortaleza hotel near Pinto Martins Intl Airport, 30 minutes by car.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Sauna
  • Jogging track (nearby)
Catering
  • Breakfast Paying
  • 1 Bar(s)
Business services
  • 3 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Fortaleza Meireles Hotel

Rua Joaquim Nabuco 166
Meirelles
60125120 fortaleza
brazil

Tel: +5585998470334

Fax: (+55)85/34863003

Check-in from 12h00

Check out up to 12h00

  • By plane

    PINTO MARTINS At 12km / 7.46 miles

  • By car

    BR 116 At 12km / 7.46 miles

GPS :-3.726928, -38.498821

Our accommodation(s)

Superior Non-Smoking Room with 1 queen-size bed.

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Our restaurants and bars

POOL SNACK BAR

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 71

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 15 people

Find out more

Our guest reviews for
Mercure Fortaleza Meireles Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

4,106 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,046 reviews

Good location

Customer review rating 4.5/5

John K. F. Business - 15/05/2021 Confirmed reviews ALL

Nice rooms

Wonderful stay

Customer review rating 5.0/5

Bob E. Solo - 22/02/2021 Confirmed reviews ALL

The whole team made me welcome . I really appreciated the room and the welcoming gifts. Really provided a nice touch . Staff were very helpful and breakfast was excellent . It was a wonderful stay .

very Well situated in a posh area of Fortaleza, walking distance from Miereles Beach

TripAdvisor rating 4.0/5

481didierp 12/02/2021 TripAdvisor review

A walking distance from Miereles beach, in a posh area full of bar, restaurant, shops & shopping centre it is also just next door to travel tourism agency, two exchange services, banks and a car rental agency (Localiza). Situation is simply perfect. Try the italian restaurant in the same block, 50 meters on your right when exiting the hotel: Pizza Vignoli. The service itself at the hotel was a little bit below expectation - could be because of Covid (?) - swimming was pool closed without any clear explanation - maintenance (?)

Dear Mr. Pivin, We very much appreciate your review about our hotel, we hope to welcome you again. According to Governor decree, all hotel and condominium swimming pools need to be closed to stop the spread of Coronavírus in the state of Ceará until the end of the month, and may be extended at the end of the term. We are very sorry that you couldn't enjoy our swimming pool, I'm sure we'll have other opportunities to have you here with us! Once more I apologize for the inconvenience, and appreciate your feedback. Sincerely, Geisiane Rodrigues Front Desk Coordinator

Good location

Customer review rating 3.5/5

Anonymous Business - 06/02/2021 Confirmed reviews ALL

Hotel are on nice location good food just that staff are little bit more have knowlege of english language.

Nice place to stay in Fortaleza

Customer review rating 4.0/5

Mauricio B. Business - 15/12/2020 Confirmed reviews ALL

This hotel is part of my family and business trip at least 5 times.

good located

Customer review rating 2.5/5

Rodrigo Couples - 08/12/2020 Confirmed reviews ALL

room 2003, too noise air condiotioners, very old models, and no pressure on shower.

Boa estadia. Boa estrutura.

Customer review rating 4.5/5

Rafael S. Business - 22/10/2020 Confirmed reviews ALL

Experiencia positiva do check-in ao check-out. Staff competente e recepitivo.

Good Stay, Very Well located.

Customer review rating 4.0/5

Pedro V. Business - 30/09/2020 Confirmed reviews ALL

im resident of fortaleza city. I was there in mercure hotel as per company request for 7 days of quarantine before go to work. Excelent food, excelent service, clean rooms. Also location is very good. Air conditioners need to be replaced, but after 1 day they were working perfectly. I have only one complain about the receptionist Antonio, because of quarantine i could not go out from my room, i received few supplies and he did not call my room to tell the supplies were there nor sent anybody to my room to deliver the supplies even after i called two times to request and of course i explained my situation. i only got the supplies on the other day in the morning when the other receptionist arrived.

Terrible experience

Customer review rating 1.5/5

Erick S. Business - 13/01/2020 Confirmed reviews ALL

First, front desk did not consider my reservation that was for a superior, not standard apartment. He gave me a standard, even being a Le Club Gold Member. Then, did not advise that breakfast changed its place, from ground floor to mezzanine. The breakfast was one of the worst I had in the last 30 years! Few options, poor and cheap products, only one type of milk (at room temperature), no honey, bad breads, and with rude attendants. The strong air conditioning is closely driven to users at the beginning of the "line"causing some discomfort. I spent two nights, and during my last morning, I had to tell front desk that one out of two elevators was out of service. Nobody noticed it, and the young girl I spoke insisted to say that its was just stopped at the garage, and it was not. In summary, a really bad experience. Unfortunately, it was not the first time I had it, but I insisted to check if something is now better... No, it isn't.

Prezado senhor Erick, Agradecemos por responder a nossa pesquisa e assim compartilhar suas impressões a respeito do Hotel Mercure Fortaleza Meireles. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo fato queira aceitar as nossas sinceras desculpas. Gostaríamos que sua experiência tivesse sido melhor. Feedback como este nos dá a oportunidade de melhorar a qualidade dos nossos serviços. Agradecemos suas observações e informamos que tomaremos as providências para as questões que nos referiu. Se o senhor nos der a chance de reconquistar sua confiança, posso garantir que daremos nosso melhor para que sua próxima estada seja tão boa quanto a de muitos hóspedes que apreciam nosso hotel. Cordialmente, Gerlane Pereira Supervisora de Recepção Mercure Fortaleza Meirele

Very satisfied

Customer review rating 4.5/5

Thiara A. Families - 03/01/2020 Confirmed reviews ALL

The room was very clean and spacious. The breakfast is amazing. In the New Years eve night, we received a champagne and a card as a gift which was very nice from the hotel.

Prezada senhora Thiara, Agradecemos os seus comentários no seguimento da sua estada no Mercure Fortaleza Meireles Hotel. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Na expectativa de a acolher de novo, queira aceitar os nossos melhores cumprimentos. Cordialmente, Gerlane Pereira Mercure Fortaleza Meireles

Extreme noise level in my bedroom

Customer review rating 0.5/5

Anonymous Families - 30/12/2019 Confirmed reviews ALL

Small room for breakfast, noisy and crowded Elevators cannot hold rush hours Extreme noise from the main road inside the room

Prezado senhor Fernando, Agradecemos por responder a pesquisa e assim compartilhar suas impressões a respeito do Hotel Mercure Fortaleza Meireles. Gostaríamos que sua experiência tivesse sido melhor, pedimos sinceras desculpas pelos problemas mencionados. Após a reforma do restaurante do andar térreo, o café da manhã passará definitivamente para este andar. Garantindo um espaço mais amplo e agradável para nossos clientes, pedimos desculpas pelo inconveniente. Sabemos que o incidente afetou sua estada, devido a isto, temos o prazer de lhe oferecer 2.000 cortesia no nosso cartão de fidelidade Le Club/ALL. Por gentileza, me confirme se posso enviar os pontos para o seu cartão. Esperamos que nos dê a oportunidade de reconquistar sua confiança, por ocasião de uma futura hospedagem. Aproveito a oportunidade para desejar um feliz ano novo! Atenciosamente, Gerlane Pereira Mercure Fortolaeza Meireles

Need urgently maintenance

Customer review rating 0.5/5

Christian I. Business - 11/12/2019 Confirmed reviews ALL

There is a retrofit at lobby, but rooms need urgently maintenance. Will not return.

Dear Christian I., Thank you for taking the time to tell us about your experience at the Mercure Fortaleza Meireles Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gerlane Pereira Mercure Fortaleza Meireles

Not a pleasant stay at all

Customer review rating 2.0/5

Wilson Business - 10/12/2019 Confirmed reviews ALL

Room maintenance is poor (overall maintenance of the hotel is lacking). Housekeeping great. Front desk great. Breakfast was AWFUL. Really, really bad. I could spend hours pointing the issues. Renovations during stay were really disturbing. Lots of dust, noise, etc. You guys should not be running the hotel with renovations happening in public areas. There was dust at breakfast room!!!

Dear Wilson Scrassolo M., Thank you for taking the time to tell us about your experience at the Mercure Fortaleza Meireles Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gerlane Pereira Mercure Fortaleza Meireles

Good

Customer review rating 4.0/5

Lucian Business - 04/12/2019 Confirmed reviews ALL

Very good staying, good staff.

Prezado senhor Lucian, Agradecemos sua avaliação a respeito de sua estada no Mercure Fortaleza Meireles. Foi com prazer que recebemos as suas respostas positivas. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar sempre um serviço de qualidade. Esperamos lhe receber em breve em nosso hotel e que sua próxima estada seja tão agradável quanto a anterior. Cordialmente, Gerlane Pereira Supervisora de Recepção Mercure Fortaleza Meireles

An old Mercure at Fortaleza

TripAdvisor rating 1.0/5

5511103 Business - 01/10/2019 TripAdvisor review

This Mercure Fortaleza Meireles Hotel needs a renovation asap. Overall, the rooms, furniture, installations, bed, air-co, breakfast are all an embarrassment for Accor. Everything needs a shape-up. No value for money at all.

Dear guest, Thank you for taking the time to tell us about your experience at the Mercure Fortaleza Meireles Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gerlane Pereira Mercure Fortaleza Meireles

Nice stay at Mercure Fortaleza.

TripAdvisor rating 5.0/5

Marcelo_Ricardo_CE Family - 20/07/2019 TripAdvisor review

I love the hotel, tehe acommodations are great, crew and services are very good. Love the breakfat. I travel with my family and it`s the perfect place in Fortaleza for a 3 kids family. Good pool, gym and sauna.

Dear Sir Marcelo, We very much appreciate your comments regarding your stay at the Mercure Fortaleza Meireles Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gerlane Pereira Mercure Fortaleza Meireles

I don t recommend these hotel

TripAdvisor rating 2.0/5

arturdacunha Business - 11/06/2019 TripAdvisor review

The location of the hotel is not good, either for those traveling on holidays or for business travelers. The staff was very attentive and gracious from check in to check out. The welcome drink is very poor for those who have an Accor silver card compared to other Mercure hotels. The internet was bad because the signal disappeared every moment. The room poorly maintained. Breakfast with few options. Lots of noise on the street, even with the windows closed if you can hear them.

Dear Artur, Thank you for taking the time to tell us about your experience at the Mercure Fortaleza Meireles Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gerlane Pereira Mercure Fortaleza Meireles

...at home!

TripAdvisor rating 5.0/5

jnelderc Solo travel - 26/03/2019 TripAdvisor review

I had not been staying at the Mercure for some time and the reception was better than I had expected, despite the fact that I had downloaded my status to Classic, I was greeted as if it were still Gold. I was very happy to be back at the Mercure Fortaleza Meireles Hotel.

Dear Jnelderc We very much appreciate your comments regarding your stay at the Mercure Fortaleza Meireles Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gerlane Odorico Mercure Forlaeza Meireles

Extremely unhappy

TripAdvisor rating 1.0/5

dorivalpinotti Business - 30/09/2018 TripAdvisor review

My company in Switzerland pre-paid the room, but they did not accept and made me pay again saying they "will cancel the debit in the card in 45 days", this is an absurd! We always choose Mercure on our trips, but no longer.

Dear Mr, Thank you for taking the time to tell us about your experience at the Mercure Fortaleza Meireles Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Helenilde Sousa Gerente Geral Mercure Fortaleza Meireles

Great Hotel

TripAdvisor rating 5.0/5

Rachel L Family - 07/03/2018 TripAdvisor review

Great location, clean room, Staff friendly. breakfast is great, they have someone making TAPIOCA for you. tapioca is a typical food from Ceara. I ways stay at mercure fortaleza-ce, I absolutely recommend this place.

Dear Rachel, We very much appreciate your comments regarding your stay at the Mercure Fortaleza Meireles Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helenilde Sousa Gerente Geral Mercure Fortaleza Meireles

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