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Mercure Fortaleza Meireles Hotel 4 stars

Customer review rating 4.1/5 3,654 reviews
Mercure Fortaleza Meireles Hotel
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Hotel extras

  • Easy access to the business district and tourist attractions.

  • Free covered car park.

  • Free WIFI throughout the hotel.

  • Hotel located 109 yards (100 m) from the beach.

  • Sauna and fitness center to unwind after a hectic day.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Sauna
  • Jogging track (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 2 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Fortaleza Meireles Hotel

Rua Joaquim Nabuco 166
Meirelles
60125120
fortaleza
brazil

Tel: +558534863000

Fax: (+55)85/34863003

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    PINTO MARTINS At 12km / 7.46 miles

  • By car

    BR 116 At 12km / 7.46 miles

GPS :-3.726928, -38.498821

Our accommodations

Superior Non-Smoking Room with 1 queen-size bed.

  • Max. number of persons: 3
  • Area: From 27m²
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Superior Non-Smoking Room with 1 queen-size bed and 1 single bed

  • Max. number of persons: 3
  • Area: From 76m²
  • Views: On Beach *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

Standard Non-Smoking Room with twin beds

  • Max. number of persons: 3
  • Area: From 40m²
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

Standard Non-Smoking Room with queen-size bed

  • Max. number of persons: 3
  • Area: From 40m²
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

Family Room with 2 bedrooms

  • Max. number of persons: 5
  • Area: From 62m²
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Our restaurants and bars

DONNA DULCE

Type of cuisine: Regional

POOL SNACK BAR

Photo non contractuelle / Strictly non binding

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 71 m²

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 15 people

Find out more

Our guest reviews for
Mercure Fortaleza Meireles Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

3,654 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,001 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Terrible experience

Customer review rating 4.1/5

Erick S. Business - 13/01/2020 Confirmed reviews ALL

First, front desk did not consider my reservation that was for a superior, not standard apartment. He gave me a standard, even being a Le Club Gold Member. Then, did not advise that breakfast changed its place, from ground floor to mezzanine. The breakfast was one of the worst I had in the last 30 years! Few options, poor and cheap products, only one type of milk (at room temperature), no honey, bad breads, and with rude attendants. The strong air conditioning is closely driven to users at the beginning of the "line"causing some discomfort. I spent two nights, and during my last morning, I had to tell front desk that one out of two elevators was out of service. Nobody noticed it, and the young girl I spoke insisted to say that its was just stopped at the garage, and it was not. In summary, a really bad experience. Unfortunately, it was not the first time I had it, but I insisted to check if something is now better... No, it isn't.

Prezado senhor Erick, Agradecemos por responder a nossa pesquisa e assim compartilhar suas impressões a respeito do Hotel Mercure Fortaleza Meireles. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo fato queira aceitar as nossas sinceras desculpas. Gostaríamos que sua experiência tivesse sido melhor. Feedback como este nos dá a oportunidade de melhorar a qualidade dos nossos serviços. Agradecemos suas observações e informamos que tomaremos as providências para as questões que nos referiu. Se o senhor nos der a chance de reconquistar sua confiança, posso garantir que daremos nosso melhor para que sua próxima estada seja tão boa quanto a de muitos hóspedes que apreciam nosso hotel. Cordialmente, Gerlane Pereira Supervisora de Recepção Mercure Fortaleza Meirele

Very satisfied

Customer review rating 4.1/5

Thiara A. Families - 03/01/2020 Confirmed reviews ALL

The room was very clean and spacious. The breakfast is amazing. In the New Years eve night, we received a champagne and a card as a gift which was very nice from the hotel.

Prezada senhora Thiara, Agradecemos os seus comentários no seguimento da sua estada no Mercure Fortaleza Meireles Hotel. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Na expectativa de a acolher de novo, queira aceitar os nossos melhores cumprimentos. Cordialmente, Gerlane Pereira Mercure Fortaleza Meireles

Extreme noise level in my bedroom

Customer review rating 4.1/5

Anonymous Families - 30/12/2019 Confirmed reviews ALL

Small room for breakfast, noisy and crowded Elevators cannot hold rush hours Extreme noise from the main road inside the room

Prezado senhor Fernando, Agradecemos por responder a pesquisa e assim compartilhar suas impressões a respeito do Hotel Mercure Fortaleza Meireles. Gostaríamos que sua experiência tivesse sido melhor, pedimos sinceras desculpas pelos problemas mencionados. Após a reforma do restaurante do andar térreo, o café da manhã passará definitivamente para este andar. Garantindo um espaço mais amplo e agradável para nossos clientes, pedimos desculpas pelo inconveniente. Sabemos que o incidente afetou sua estada, devido a isto, temos o prazer de lhe oferecer 2.000 cortesia no nosso cartão de fidelidade Le Club/ALL. Por gentileza, me confirme se posso enviar os pontos para o seu cartão. Esperamos que nos dê a oportunidade de reconquistar sua confiança, por ocasião de uma futura hospedagem. Aproveito a oportunidade para desejar um feliz ano novo! Atenciosamente, Gerlane Pereira Mercure Fortolaeza Meireles

Need urgently maintenance

Customer review rating 4.1/5

Christian I. Business - 11/12/2019 Confirmed reviews ALL

There is a retrofit at lobby, but rooms need urgently maintenance. Will not return.

Dear Christian I., Thank you for taking the time to tell us about your experience at the Mercure Fortaleza Meireles Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gerlane Pereira Mercure Fortaleza Meireles

Not a pleasant stay at all

Customer review rating 4.1/5

Wilson Business - 10/12/2019 Confirmed reviews ALL

Room maintenance is poor (overall maintenance of the hotel is lacking). Housekeeping great. Front desk great. Breakfast was AWFUL. Really, really bad. I could spend hours pointing the issues. Renovations during stay were really disturbing. Lots of dust, noise, etc. You guys should not be running the hotel with renovations happening in public areas. There was dust at breakfast room!!!

Dear Wilson Scrassolo M., Thank you for taking the time to tell us about your experience at the Mercure Fortaleza Meireles Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gerlane Pereira Mercure Fortaleza Meireles

Good

Customer review rating 4.1/5

Lucian Business - 04/12/2019 Confirmed reviews ALL

Very good staying, good staff.

Prezado senhor Lucian, Agradecemos sua avaliação a respeito de sua estada no Mercure Fortaleza Meireles. Foi com prazer que recebemos as suas respostas positivas. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar sempre um serviço de qualidade. Esperamos lhe receber em breve em nosso hotel e que sua próxima estada seja tão agradável quanto a anterior. Cordialmente, Gerlane Pereira Supervisora de Recepção Mercure Fortaleza Meireles

Good Stay

Customer review rating 4.1/5

Flavio B. Business - 14/11/2019 Confirmed reviews ALL

I was just there for one night. Of course it was perfectly understandable that the hotel is going through some renovations, but I found a cockroach on one of the bathrooms. As it was late at night and I had a very long flight, I simply killed it and used the other bathroom.

Prezado senhor Flávio, Agradecemos por nos contar sobre sua experiência. Nós do Mercure procuramos fornecer um serviço de alto nível a cada um de nossos clientes, por isso seu feedback é muito importante para nós. Esteja certo de que tomaremos medidas apropriadas para lidar com o problema e prevenir futuras ocorrências, pedimos sinceras desculpas por isso. Agradecemos novamente por nos informar sobre sua experiência. Esperamos lhe receber em breve em nosso hotel e que sua próxima estada seja mais agradável que a anterior. Sinceramente, Gerlane Pereira Supervisora de Recepção Mercure Fortaleza Meireles

Not what I expected....

Customer review rating 4.1/5

Guillermo P. Business - 11/11/2019 Confirmed reviews ALL

I've stayed in other Mercure hotels and I was quite dissapointed with this one.

Dear Guillermo P. M., Thank you for taking the time to tell us about your experience at the Mercure Fortaleza Meireles. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gerlane Pereira Mercure Fortaleza Meireles

An hotel to avoid at all cost

Customer review rating 4.1/5

John Couples - 01/11/2019 Confirmed reviews ALL

Unrespectfull reception that gave us a room in front of elevator while we asked one away from it, an unrequested wake up call at 6 am in the morning, a non functioning flush intoilette (you have to flush your poo away with the shower ) , and a billing of gum we didnt consume while checkout

Dear Jean Claude B., Thank you for taking the time to tell us about your experience at the Mercure Fortaleza Meireles Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Fortaleza Meireles Gerlane Pereira

Excelente

Customer review rating 4.1/5

Igor A. G. Solo - 24/10/2019 Confirmed reviews ALL

Excelente hotel.

Prezado senhor Igor. Agradecemos sua avaliação no seguimento da sua estada no Mercure Fortaleza Meireles. Foi com prazer que recebemos sua avaliação. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Cordialmente, Gerlane Pereira Mercure Fortaleza Meireles

Did not receipt

Customer review rating 4.1/5

Anonymous Business - 18/10/2019 Confirmed reviews ALL

Stay was ok (there was a non functioning elevator issue only). But I've asked for my receipt twice (locally a week ago and followed up by phone and still did not got it.

Mr. Romulo N., Thank you for taking the time to tell us about your experience at the Mercure Fortaleza Meireles Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Be sure that we service our lifts weekly with a specialist company so that there is no problem of not working and preventing future occurrences. Your receipt, we send to your email rn… We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Deuziane Silva Mercure Fortaleza Meireles

An old Mercure at Fortaleza

TripAdvisor rating 4.0/5

5511103 Business - 01/10/2019 TripAdvisor review

This Mercure Fortaleza Meireles Hotel needs a renovation asap. Overall, the rooms, furniture, installations, bed, air-co, breakfast are all an embarrassment for Accor. Everything needs a shape-up. No value for money at all.

Dear guest, Thank you for taking the time to tell us about your experience at the Mercure Fortaleza Meireles Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gerlane Pereira Mercure Fortaleza Meireles

It was a great experience. I had a dedicated attetion in my staying.

Customer review rating 4.1/5

Robson L. D. S. Business - 23/09/2019 Confirmed reviews ALL

It was a great experience. I had a dedicated attention in my staying. The room was very cleaned and the breakfast was excellent.

Prezado senhor Robson, Agradecemos sua avaliação a respeito de sua estada no Mercure Fortaleza Meireles. Ficamos muito felizes em receber suas respostas positivas. Seus comentários serão compartilhados com a nossa equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar sempre um serviço de qualidade. Esperamos lhe receber em breve em nosso hotel e que sua próxima estada seja tão agradável quanto a anterior. Cordialmente, Gerlane Pereira Supervisora de Recepção Mercure Fortaleza Meireles

Nice

Customer review rating 4.1/5

Edilson P. Couples - 18/09/2019 Confirmed reviews ALL

Excellent localization.

Prezado senhor Edilson, Agradecemos sua avaliação a respeito de sua estada no Mercure Fortaleza Meireles. Foi com prazer que recebemos as suas respostas positivas. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar sempre um serviço de qualidade. Esperamos lhe receber em breve em nosso hotel e que sua próxima estada seja tão agradável quanto a anterior. Cordialmente, Gerlane Pereira Supervisora de Recepção Mercure Fortaleza Meireles

Fine

Customer review rating 4.1/5

Guest Business - 17/09/2019 Confirmed reviews ALL

Room was fine. Breakfast was good. Entire hotel is run down. Staff was pleasant.

Dear Nathan Nozomi H., We very much appreciate your comments regarding your stay at the Mercure Fortaleza Meireles Hotel. It is always a pleasure to receive positive feedback and thank you for register of the thing to need reform. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gerlane Pereira Mercure Fortaleza Meireles
Customer review rating 4.1/5

Francisco T. Business - 12/09/2019 Confirmed reviews ALL

everyone was focus on better performance and very kind with me

Prezado senhor Francisco T., Agradecemos sua avaliação a respeito de sua estada no Mercure Fortaleza Meireles. Foi com prazer que recebemos as suas respostas positivas. Vamos compartilhar seu comentário com nossa equipe, certamente eles ficarão muito felizes. Esperamos lhe receber em breve em nosso hotel e que sua próxima estada seja tão agradável quanto a anterior. Cordialmente, Gerlane Pereira Supervisora de Recepção Mercure Fortaleza Meireles

Fortaleza 3 days at Mercure

Customer review rating 4.1/5

Mauricio B. Business - 01/09/2019 Confirmed reviews ALL

I was hosted at Mercure Meirelles several times with my family but this time I was alone and had time to enjoy other hotel areas. The rooms should be renewed. The bath showers is not good enough. The fitness room is terrible with damaged equipments and the running machines are not working properly. The automatic coffee machine was broken and you don’t have cappuccino or machiatto options, only regular coffee. There is no Nespresso machine available at room or even at cafeteria for guests at morning. I was in France on July and had the opportunity to stay at 3 Mercure Hotels in the following cities, Paris , Chamonix and Lyon, so I was able to compare all. The Mercure Meirelles needs a immediate upgrade to be at same level of those hotels.

Prezado senhor Mauricio, Primeiramente, gostaria de agradedecer sua confiança e o tempo dedicado para compartilhar seu feedback conosco. Gostaría que sua experiência tivesse sido melhor. Feedback como este nos dar a oportunidade de aprender e melhorar a qualidade de nossos serviços. Lamentamos os incidentes e reforçamos que trabalhamos muito para fornecer uma experiência excepcional para nossos hóspedes, mas é evidente que neste caso não obtivemos sucesso. Asseguramos que iremos sanar as falhas mencionadas. Se nos der a chance de reconquistar sua confiança, posso garantir que daremos nosso melhor para que sua próxima estada seja tão boa quanto a de muitos hóspedes que apreciam nosso hotel. Por favor, queira aceitar os nossos melhores cumprimentos. Atenciosamente, Gerlane Pereira Mercure Fortaleza Meireles

Good Location

Customer review rating 4.1/5

Buster F. Couples - 25/07/2019 Confirmed reviews ALL

I picked up Mercure because of the location, however the rooms need some renovation. I would like to appraise the breakfast which was awesome.

Prezado senhor Buster, Agradeço muito pelos comentários sobre sua hospedagem no Mercure Fortaleza Meireles. Ficamos felizes por ter apreciado nosso café da manhã. Tenho certeza de que este feedback servirá como incentivo no nosso objetivo de aprimorar continuamente a qualidade de nossos serviços. Obrigada mais uma vez por compartilhar a sua experiência e esperomos revê-lo em breve em nosso hotel. Atenciosamente, Gerlane Pereira Mercure Fortaleza Meireles

Nice stay at Mercure Fortaleza.

TripAdvisor rating 4.0/5

Marcelo_Ricardo_CE Family - 20/07/2019 TripAdvisor review

I love the hotel, tehe acommodations are great, crew and services are very good. Love the breakfat. I travel with my family and it`s the perfect place in Fortaleza for a 3 kids family. Good pool, gym and sauna.

Dear Sir Marcelo, We very much appreciate your comments regarding your stay at the Mercure Fortaleza Meireles Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gerlane Pereira Mercure Fortaleza Meireles

Excellent service and response from staff.

Customer review rating 4.1/5

Ivan Families - 16/07/2019 Confirmed reviews ALL

A real delight. From checking in, to requesting services and checking out, everything was addressed quickly and correctly. Another plus is that the hotel is at a real good location. I would book again.

Prezado senhor Ivan, Agradecemos sua avaliação a respeito de sua estada no Mercure Fortaleza Meireles. Foi com prazer que recebemos as suas respostas positivas. Seus comentários serão compartilhados com a nossa equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar sempre um serviço de qualidade. Esperamos lhe receber em breve em nosso hotel e que sua próxima estada seja tão agradável quanto a anterior. Cordialmente, Gerlane Pereira Supervisora de Recepção Mercure Fortaleza Meireles
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