Mercure Fortaleza Meireles 4 stars

Customer review rating (ALL Rating) 3.9/5 1,457 reviews

Hotel extras

  • Comfortable apartments with kitchen

  • Event room for up to 100 people

  • Relax in a hotel in Fortaleza with pool, sauna and gym

  • 21-minutes drive to the Maritime Passenger Terminal

  • Fortaleza hotel near Pinto Martins Intl Airport, 30 minutes by car.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Room

Superior Non-Smoking Room with 1 queen-size bed.

  • 3 persons
  • 27 / 290 sq ft
  • Bedding 1 x Queen size bed(s)

Hotel location

Mercure Fortaleza Meireles

Rua Joaquim Nabuco 166, Meirelles
60125120 FORTALEZA
Brazil

GPS:-3.726928, -38.498821

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

POOL SNACK BAR

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  1,457 reviews

TripAdvisor Rating  4.0/5  1,118 reviews

This hotel is well below the standard that a Mercure should have

Customer review rating 0.5/5

Anonymous Solo - Confirmed reviews ALL

The hotel does not meet the standards for a Mercue hotel. Ibis could be, but not a mercure. All the building was below par, but the bathrooms were really not suitable for an hotel. Also, the staff were extremly incompetent. They could not understand they shouldnt put guests next to a room in renovation, and if they do, they cannot comence construction works at 8:00 in the morning. Warned the reception first time this happened, and in the next day, same thing happened.

Dear Artur Jorge Antunes De O., Thank you for taking the time to tell us about your experience at the Mercure Fortaleza Meireles. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Atenciosamente, Jacion Souza Gerente Geral Mercure Fortaleza Meireles

Not a 4 Star hotel!!!

Customer review rating 1.5/5

Keith M. Solo - Confirmed reviews ALL

Positive: great staff, large rooms, good location, ok breakfast Negative: this hotel needs a general overhaul. It is more 2 or 3 stars than 4. My first room (2104) was horrible - mold, water infiltration, etc. I was changed to a somewhat better room but such rooms should never even be given to guests. I was also disappointed that my Gold benefits were not respected - no room upgrade, no room with a view and the "welcome drink" options were bad (normally, it includes wine and a mixed drink, like a caipirinha - not here). At least I did get a late check out.

Not so bad,

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

It's a good stay but the problem is my Aircon is not working in my room, luckily you have 2 Aircon that's why I sleep outside the bedroom. I understand it's very hard for you to speak English but the thing is please put a guy who can speak English in front desk. In food not so satisfied.

Dear Jethro P., We very much appreciate your comments regarding your stay at the Mercure Fortaleza Meireles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are replace items like air conditioning and tvs equipment to offer a better stay to our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jacion Souza Gerente Geral Mercure Fortaleza Meireles

Nice hotel

Customer review rating 4.0/5

Rommel T. B. Solo - Confirmed reviews ALL

Comfortable to stay...

Dear Rommel T., We very much appreciate your comments regarding your stay at the Mercure Fortaleza Meireles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jacion Souza Gerente Geral Mercure Fortaleza Meireles

This hotel is located in a decent spot if you want to experience the night life...

Customer review rating 4.5/5

David Solo - Confirmed reviews ALL

This was my first experience at Mercure. In this particular hotel, my room seemed to be more like an apartment and I could've bought groceries and lived there for a while considering the kitchen was pretty well equipped. I like my bedroom it had a decent view and a balcony to dry my wet clothes which were useful. Both the bedroom and living room had a TV which I found useful. As an Accor member, I was given a welcome drink voucher which was nice. I paid extra for the breakfast but it wasn't that great and I don't think it was worth it. The location was perfect for my needs and I felt safe in the area.

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Other web-users rate our hotel

  • 296 reviews 9.7/10 Location
  • 657 reviews 4.2/10 Room
  • 594 reviews 7.4/10 Service
  • 23 reviews 3.3/10 WiFi
  • 308 reviews 6.6/10 Breakfast
  • 253 reviews 3.8/10 Cleanliness
  • 252 reviews 1.9/10 Vibe
  • 238 reviews 2.8/10 Amenities

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