Hotel Mercure Czestochowa Centrum 3 stars

Customer review rating (ALL Rating) 4.5/5 860 reviews

Hotel Mercure Czestochowa Centrum - Image 1
Hotel Mercure Czestochowa Centrum - Image 2
Hotel Mercure Czestochowa Centrum - Image 3
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Description

ALLSAFE approved hotel

Hotel extras

  • Hotel in the center of the city

  • 547 yards (500 m) from Jasna Góra Monastery

  • Suites, studios and family rooms

  • The hotel restaurant offers a unique range of meals and wines

  • Close to the sights of the Polish Jurassic Highland

Our accommodation(s)

Hotel location

Hotel Mercure Czestochowa Centrum

2 Ks J Popieluszki St
42-200 CZESTOCHOWA
Poland

GPS:50.813606, 19.10414

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURACJA

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  860 reviews

TripAdvisor Rating  3.5/5  433 reviews

nice location, convenient place

Customer review rating 4.5/5

Lorenzo Business - Confirmed reviews ALL

Location is great, easy to reach and close to all turistical points of the city. Also for work is a convenient place as is very easy to reach. Rooms are fair. Breakfast is medium compared to other Mercure / Ibis hotels.

Dear Lorenzo, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed our convenient location and found our hotel easily accessible for both tourism and business purposes. We appreciate your candid feedback regarding the rooms and breakfast offerings. We strive to provide a comfortable stay and a delightful dining experience, so your comments are very important to us. Please rest assured that we will review our breakfast service to see how it can be improved and better aligned with the Mercure / Ibis standards you've come to expect. We hope to have the pleasure of welcoming you back soon, where we will make every effort to surpass your expectations. Best Regards, Klaudia Kała Guest Relation Manager

Good stay

Customer review rating 3.5/5

Emilio R. Business - Confirmed reviews ALL

Fitness room unsufficient

Dear Emilio R., We very much appreciate your comments regarding your stay at the Hotel Mercure Czestochowa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Klaudia Kała Guest Relation Manager

It was just ok

Customer review rating 3.0/5

M W. Couples - Confirmed reviews ALL

We stayed in hotel just for one night . 3 stars it's perfect for this hotel.Room was clean but old .Old furniture no air condition .It was wee bit cold .It was not safety lock in windows.The hotel it's old and needs some work to be done . I was disappointed with the hotel standard.

Dear Guest, Thank you for taking the time to tell us about your experience at the Hotel Mercure Czestochowa Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Klaudia Kała Guest Relation Manager

Terrible

Customer review rating 0.5/5

R. Business - Confirmed reviews ALL

totally unsatisfied, indecent room, shower cubicle for children, and on top of that dirty, old structure. I asked for breakfast in the room, they brought it to me without cutlery! I will definitely not return, there are better facilities nearby, you have lost excellent customers. Goodbye.

Dear Guest, Thank you for taking the time to tell us about your experience at the Hotel Mercure Czestochowa Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anna Jach-Koterba, General Manager

Top notch hotel

Customer review rating 4.5/5

Agnes Families - Confirmed reviews ALL

Perfectly located within walking distance of Jasna Gora (the shrine of Black Madonna), as well as multiple restaurants and cafes. There is a really good restaurant inside the hotel as well. Rooms are super clean & well equipped.

Dear Agnes, We very much appreciate your comments regarding your stay at the Hotel Mercure Czestochowa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Klaudia Kała Guest Relation Manager

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Other web-users rate our hotel

  • 256 reviews 9.4/10 Location
  • 285 reviews 7.6/10 Room
  • 351 reviews 9.5/10 Service
  • 11 reviews 7.4/10 WiFi
  • 232 reviews 9.3/10 Food
  • 189 reviews 9.4/10 Breakfast
  • 97 reviews 8.6/10 Cleanliness

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