Hotel Mercure Czestochowa Centrum 3 stars

I did not feel the same hospitality that I have in years past. I have stayed at your hotel for over 16 years. I didn't enjoy it as much this time. I like the restaurant staff the most. Kuba, Tomasz, were wonderful!

I am a regular customer at your hotel and also recommend it to groups I deal with from time to time. The staff in the reception and dining room are very courteous and provide service to my satisfaction. If there is anything disappointing it is the state of the rooms which are slightly outdated compared to other hotels I stay in. On my recommendation the seminar we held in Czestochowa, stayed all week at your hotel with abput 35 rooms (two years ago, in February 2018, the seminar was held at another hotel). The room reservation was made directly at the hotel by my representative

Food over priced .Needs bar.Drink to your table is not a bat

Good service, accommodations and location

Poor upgrade made to a bigger room but nothing more. I'd preferred the normal one.

Great, no problems. Got an upgrade without asking.

Good hotel, in the downtown of the City. Problem only was with the parking, very expensive and difficult to get out. Opening gate did not work well. Breakfast was expensive too, in my view in very low season (November, hotel was almost empty) it should be lower price. Thank you.

Specious room, clean and comfortable Excellent breakfast buffet (Polish variety dishes) Friendly service in restaurant and front desk

my experience was not perfect, i would say average low. the rooms have some odor, that i was allergic for.

My wife and I have been going for so many years to the Mercure Hotel Czestochowa (even from 1975-6 when it was called the Patria Hotel and I first stayed there for my work accommodation) and just keeps getting better and better every time. We have the most lovely welcome from everyone, especially Sonia and Victoria who's cheerful friendliness and helpfulness is simply a delight, and really does give you that "feel good factor". My wife and I have stayed in so many hotels at home and abroad over the years and the quality of food, cleanliness, furnishings, general appearance, value for money and much more here are all highly satisfactory. Also, an added appeal for us is the Hotel Mercure is situated in a prime location of Czestochowa especially to the renowned and famous Jasna Gora Monastery (an attraction frequented by visitors and tourist from all over the world)… so fascinating to us.

Good hotel with sauna. Rooms are large, clean and include coffee/tea maker and complimentary water bottles in the room. It was easy to check in and out. Location is good and only walking distance of main attractions

When I am staying in Czestochowa, I usually do it in Mercury Czestochowa Centrum and I am always satisfied. But this time the hotel was fully booked because of a big meeting in Jasna Gora. I made my check in at 10 p.m. together with some other guests and there was only one receptionist at the receptiorn desk and she had a badge “I am learning”. She did very well, but there was a considerable waiting time. The room, bed and bathroom was nice. Breakfast was delicious. Again there was a long queue to check out and there was only one person to check out all the guests. This time only 3 stars for long waiting time twice.

Comfortable and spacious bedroom with small living room attached, tastefully decorated, with view of the Monastery and surrounding area.Tea/coffee making facilities, modern bathroom with separate toilet, ample cupboard space. Good buffet breakfast, well replenished. The downside was the lack of heating, both in the bedroom and restaurant as the temperature regulator did not seem to work at a time when temperature had dropped down unexpectedly.

The hotel was pretty eaverage. Rooms and hotel in general were pretty dated. Lacked any pleasant facilities like a bar. Restaurant was basic. Menu was pretty basic also. Rooms in need of an update as was the hotel.

The rooms are very old , on the floor uncomfortable to walk without shoes - very dirty. The rooms look very modest. As a Platinum card holder , I did not have any signs.Air conditioning in room did not work at all.