Hotel Mercure Czestochowa Centrum 3 stars

Customer review rating (ALL Rating) 4.6/5 862 reviews

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Hotel Mercure Czestochowa Centrum - Image 1
Hotel Mercure Czestochowa Centrum - Image 2
Hotel Mercure Czestochowa Centrum - Image 3
Hotel Mercure Czestochowa Centrum - Image 4
2 Ks J Popieluszki St, Czestochowa, 42200, 42-200 CZESTOCHOWA, Poland

Description

Hotel extras

  • Hotel in the center of the city

  • 547 yards (500 m) from Jasna Góra Monastery

  • Suites, studios and family rooms

  • The hotel restaurant offers a unique range of meals and wines

  • Close to the sights of the Polish Jurassic Highland

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room with 1 double bed for one or two people

Photo out of - Standard Room with 1 double bed for one or two people

Standard room with 1 large bed for people with mobility disabilities.

Max. number of persons
2
Area
From 12 m² / 129 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink top 27”-34” above floor
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Bathroom hook no higher than 48” above floor provided
  • Towel bar or rack no higher than 48” above floor provided
  • Handheld shower
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 12 m² / 129 sq ft
  • Bedding 1 x Double bed(s)
  • Accessible room
See availabilities

Choose comfort and warm décor. In the room 2 single beds for 1-2 adults, air con, satellite TV, phone, tea and coffee facilities, hair dryer. There is a view of the Jasna Góra Park or the city panorama.

  • Views:

    City View or Park view

Max. number of persons
2
Area
From 15 m² / 161 sq ft

Bedding

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 21'/53 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Room with 1 double bed for 1 or 2 people. Bathroom with shower and full toiletries. Tea set, coffee maker. Free WIFI.

  • Views:

    Panorama view

Max. number of persons
2
Area
From 15 m² / 161 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 21'/53 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Room with king size bed for 1-2 people, individually controlled air conditioning, satellite TV, phone, tea and coffee facilities, hairdryer. There is a view of the Jasna Góra Park or the city panorama.

  • Views:

    City View or Park view

Max. number of persons
2
Area
From 15 m² / 161 sq ft

Bedding

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 21'/53 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Room with king size bed and sofa for 2-3 adults or 2 adults and 1 child, individually controlled air conditioning, satellite TV, phone, tea and coffee facilities, hairdryer. View of the city skyline.

  • Views:

    City View

Max. number of persons
3
Area
From 15 m² / 161 sq ft

Bedding

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 21'/53 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Room with 1 double bed for 1 or 2 people. Bathroom with shower and full toiletries. Tea set, coffee maker. Free WIFI.

  • Views:

    City View or Park view

Max. number of persons
2
Area
From 15 m² / 161 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 20'/51 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Two-room STUDIO with 1 king-size bed and sofa in living room for 1-2 or 3 adults (2 adults and 2 child), air conditioning, satellite TV, 2 separate bathrooms. From the room a view of the city skyline.

  • Views:

    City View or Park view

Max. number of persons
4
Area
From 23 m² / 247 sq ft

Bedding

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Apartment

Superior Apartment with 1 Bedroom

Photo out of - Superior Apartment with 1 Bedroom

Two-bedroom apartment with king size bed and sofa for 1-2 or 3 adults (or 2 adults and 2 kids), air con, satellite TV, coffee maker, bathing room with separate toilet. View of the Jasna Góra Park.

  • Views:

    Garden View

Max. number of persons
4
Area
From 33 m² / 355 sq ft

Bedding

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Hotel Mercure Czestochowa Centrum

2 Ks J Popieluszki St, Czestochowa, 42200
42-200 CZESTOCHOWA
Poland

GPS:50.813606, 19.10414

Telephone
Fax +48 34 360 32 00

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • KTW Additional charge
  • WAW Additional charge
  • PYRZOWICE KATOWICE Additional charge
  • OKECIE WARSZAWA Additional charge
  • KRK Additional charge
  • BALICE - KRAKOW Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 101 rooms
  • 2 rooms for people with reduced mobility
  • 6 family rooms
  • 101 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

  • German
  • English
  • Italian
  • Polish

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Restaurant

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Children Additional charge

Business

3 Meeting rooms

Well-being

Massage room

  • On site

Fitness room

  • On site

Sports and leisure

Table tennis

  • On site

Basketball court

  • Nearby

Volleyball

  • Nearby

Gym

  • On site

Bodybuilding equipment/Gym

  • Nearby

Table tennis

  • Nearby

Tennis

  • Nearby

Gym

  • Nearby

Horseback riding

  • Nearby

Squash court

  • Nearby

Athletics stadium

  • Nearby

Bowling

  • Nearby

Bike rack facilities

  • On site

Football

  • Nearby

Bike rack facilities

  • Nearby

Bodybuilding equipment/Gym

  • On site
  • On site
  • Outdoor parking
  • Private
  • 20 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 0.02 m / 6.56 ft

  • Parking pricing: 8.11 € 35 PLN Per day
  • Parking for a week

Services & equipment

  • Electric car recharging units 22 kVA

Vehicles

  • Motorcycle places
  • Bus parking

Security

  • Well-lit parking
  • Video surveillance in parking
  • Controled access parking

RESTAURACJA

Photo out of - RESTAURACJA

Cooking style
International
Capacity
200
Accessibility
Accessible service
2 Ks J Popieluszki St, Czestochowa, 42200, 42-200 Czestochowa, Poland
Telephone +48 34 360 33 32
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Takeaway Meals

Payment

  • Cash
  • Credit card

Credit cards

  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Gluten-free menu
  • Salt-free menu
  • Vegetarian menu

Start the day with a delicious buffet breakfast served in our restaurant from 6.30 am. Come and discover a wide selection of local delights. Or, if you prefer, have a continental breakfast sent up to your room.

Holding your wedding at the Mercure Czestochowa Centrum hotel will ensure that you have an unforgettable day. We offer a top quality service and excellent food and drink. The price includes a luxury apartment for the newlyweds!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  862 reviews

Customer review rating 3.5/5

Judith E. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback following your stay with us. We appreciate your comments regarding the overall hotel experience, the ambiance in the common areas, the in-room coffee machine, and the breakfast offering. Guest feedback is extremely valuable as it helps us identify areas where we can improve both our facilities and services. We are sorry to learn that certain aspects of your stay did not fully meet your expectations. Your observations concerning the hallway atmosphere, the usability of the coffee machine, and the breakfast presentation have been noted and shared with the relevant teams for review. Thank you once again for your constructive comments. We hope to have the opportunity to welcome you again in the future and provide an enhanced experience. Regards, Anna Jach-Koterba General Manager

Customer review rating 5.0/5

Adam Z. Families - Confirmed reviews ALL

Dear Guest, Thank you for your wonderful feedback! We are delighted to hear that you found our team very friendly. Your kind words are a great motivation for us. We look forward to welcoming you back to Mercure Częstochowa Centrum soon! 😊 Kind regards, Anna Jach-Koterba, General Manager with Mercure Częstochowa Centrum Team

Customer review rating 5.0/5

Wojciech O. Business - Confirmed reviews ALL

Customer review rating 4.5/5

Agata K. Solo - Confirmed reviews ALL

Customer review rating 5.0/5

Ewa S. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback following your stay with us. We appreciate your comments regarding the overall hotel experience, the ambiance in the common areas, the in-room coffee machine, and the breakfast offering. Guest feedback is extremely valuable as it helps us identify areas where we can improve both our facilities and services. We are sorry to learn that certain aspects of your stay did not fully meet your expectations. Your observations concerning the hallway atmosphere, the usability of the coffee machine, and the breakfast presentation have been noted and shared with the relevant teams for review. Thank you once again for your constructive comments. We hope to have the opportunity to welcome you again in the future and provide an enhanced experience. Regards, Anna Jach-Koterba General Manager

Customer review rating 5.0/5

Adam Z. Families - Confirmed reviews ALL

Very friendly personnel.

Dear Guest, Thank you for your wonderful feedback! We are delighted to hear that you found our team very friendly. Your kind words are a great motivation for us. We look forward to welcoming you back to Mercure Częstochowa Centrum soon! 😊 Kind regards, Anna Jach-Koterba, General Manager with Mercure Częstochowa Centrum Team

Customer review rating 5.0/5

Wojciech O. Business - Confirmed reviews ALL

Super

Customer review rating 4.5/5

Agata K. Solo - Confirmed reviews ALL

A very convenient hotel, although quite expensive

Customer review rating 5.0/5

Ewa S. Families - Confirmed reviews ALL

Very good this my second visit

Customer review rating 5.0/5

Paulina J. Families - Confirmed reviews ALL

Great location and service. Loved the late checkout time at 12pm.

Customer review rating 1.0/5

Dominik S. Business - Confirmed reviews ALL

Upon arriving at the hotel, I was the first and only person in line, yet I waited approximately 15 minutes to check in, the receptionist was on a phone call. The check-in process itself was then standard. After entering my room, I discovered the temperature inside was 29–30°C. That day, the outside temperature was around 38°C, and I had just spent 5 hours driving. These conditions were completely unsuitable for rest. I immediately went back down to the reception to report the issue. Once again, the receptionist was not there - he was at the bar, serving ice to another guest. When he returned, I asked why the air conditioning was not working. I was told there was a "general breakdown" across the hotel and that no room had functioning AC. Interestingly, the reception area itself was pleasantly cool, the air conditioning there worked perfectly fine. I pointed out that nobody had informed me about the breakdown beforehand. No phone call, no email - zero communication. I had driven for hours, expecting to rest before another working day, only to find tropical conditions in a room I was paying a considerable amount for. I asked how the hotel expected guests to rest and be fit for work the next day under these circumstances. The receptionist simply said he "could not do anything." Only after several firm interventions on my part did he suggest calling a second hotel within the same chain to check if they had rooms with working air conditioning. After making the call, he confirmed rooms were available - and quoted me a price. Without any discount whatsoever, including no Accor loyalty discount, even though my original reservation had been made using that exact discount (so he surely had visibility of it in the system). Moreover, I could book the same room cheaper myself through the app without any extra effort. The situation was, to put it mildly, absurd. Finally, I requested a refund for the original booking. I will give two points instead of one here - something was eventually done, and the problem was resolved to some extent. However, I strongly believe that had I not been so assertive and persistent, nothing would have changed. No one proactively offered a solution. To add context: it was already 22:30 when I had to pack up and drive to another property. After an entire day on the road, instead of rest, I was faced with yet another journey - exactly what I neither needed nor expected. To sum up, failing to proactively inform a guest about an AC breakdown when the hotel knows rooms are at tropical temperatures is a lack of basic professionalism. Failing to offer alternatives without the guest having to push forcefully is a lack of customer focus. And the entire experience - from waiting to check in, through a single-staffed reception, to being forced to change hotels late at night - amounts to sheer frustration. It is an unserious approach to a guest who is paying for a service and has every right to expect a minimum of comfort and honest communication.

Dear Sir, Thank you for taking the time to share your detailed feedback regarding your recent experience at Mercure Częstochowa Centrum. First and foremost, please accept my sincere apologies for the inconvenience, frustration, and disappointment you experienced during your arrival. We fully understand that, after several hours of driving and during exceptionally high outdoor temperatures, you expected a comfortable room where you could rest before the next working day. Unfortunately, due to a technical failure affecting the hotel's air conditioning system, we were unable to provide the level of comfort you rightfully expected. I would also like to apologize for the waiting time at reception, both during check-in and when you returned to report the issue. Regardless of the circumstances and the workload at that time, we understand how this may have added to your frustration. You are absolutely correct that clear communication is essential, especially in situations that significantly impact guest comfort. We regret that the information about the air-conditioning failure did not reach you prior to your arrival and that the alternative solution was not proposed immediately. Your comments highlight areas where we must improve our communication and responsiveness. While our team ultimately arranged for you to continue your stay at our sister hotel ibis Częstochowa, where functioning air conditioning was available, we acknowledge that having to relocate late in the evening after a long journey was far from the experience you should have received. We appreciate that you recognized that a solution was eventually found; however, we fully understand your disappointment that it was not offered more proactively from the outset. Please allow me to clarify that once the technical failure occurred, our teams were instructed to inform arriving guests about the situation and provide compensation for the inconvenience. Regrettably, in your case, these measures did not meet your expectations, and for that I sincerely apologize. I am pleased that the refund of your Mercure reservation was processed and that you were ultimately able to spend the night in suitable conditions. Nevertheless, this does not change the fact that the overall experience fell short of the standards we strive to deliver. Your feedback has been shared with the relevant department managers and will be used to further review our communication procedures and guest service actions in exceptional situations such as technical failures. As a gesture of goodwill and in recognition of the inconvenience you experienced, I would like to offer you 2,000 ALL – Accor Live Limitless Reward points, which will be credited to your loyalty account. While we understand that this gesture cannot fully compensate for the frustration and disruption to your evening, we hope it demonstrates our sincere regret and our commitment to restoring your confidence in our hotels. We genuinely value your loyalty as an Accor guest and hope that you will give us another opportunity to provide you with the level of service and comfort that you should always expect from our brand. Thank you once again for your honest comments. While I regret the circumstances that led to this experience, I appreciate the opportunity to learn from your feedback and improve our service. Yours sincerely, Anna Jach-Koterba General Manager Mercure Częstochowa Centrum & ibis Częstochowa

Customer review rating 3.0/5

Roman M. C. Families - Confirmed reviews ALL

Hotel is very old. The room smelled like old, the AC was blowing warm air. The bathroom was very old too, shower head was half broken. The room was clean though.

Customer review rating 4.0/5

Anna W. Friends - Confirmed reviews ALL

I stayed for one night, the hotel is located very close to the monastery. The cleanliness is great and the staff was friendly.

Customer review rating 4.5/5

Christine A. Families - Confirmed reviews ALL

We have stayed at this hotel multiple times and it has always been wonderful

Customer review rating 5.0/5

Magdalena S. Families - Confirmed reviews ALL

Super

Customer review rating 5.0/5

Piotr H. Business - Confirmed reviews ALL

ok

Customer review rating 5.0/5

Marek S. Families - Confirmed reviews ALL

Ok

Customer review rating 3.0/5

Kabilan S. Business - Confirmed reviews ALL

The matress were not comfortable and toilet was little cramped.

Dear Guest, thank you for taking the time to share your feedback about your stay in Mercure Częstochowa Centrum. Every opinion is important for whole Team. Hope to see you again. Sincerely, Agnieszka Pala, hotel deputy manager

Customer review rating 4.5/5

John M. Solo - Confirmed reviews ALL

Rooms were good and showers worked great. Good choice for breakfast and staff friendly .

Customer review rating 4.0/5

Elina P. Couples - Confirmed reviews ALL

Lovely stay, definitely targeted at business travellers so young couple felt a bit out of place but the staff was lovely as well as the room and views. Easy check in and out. Only critic was towards room wasnt cleaned the best. Smelled something when checking in and later at night realised the bin wasnt changed / nearly full and there was banana peels etc from previous guest.

Dear Guest, thank you for taking the time to share your feedback after stay in Mercure Częstochowa Centrum. We do all our best to make your stay pleasant, this time something went wrong. Please accept our apologize. I am glad that this bin situation did not affect whole your stay and it remains good memories. Please remember that our Team is 24/7 at your disposal. Hope to see you again soon. Best regards Agnieszka Pala

Customer review rating 5.0/5

Urszula G. Families - Confirmed reviews ALL

Excellent experience. Comfortable room, very clean, and professional staff. Check-in was easy and the atmosphere was welcoming.

Szanowna Pani, bardzo dziękujemy za wspaniałą recenzję hotelu Mercure Częstochowa Centrum. Cieszymy się, że Pani pobyt należał do udanych i spełniliśmy wszelkie oczekiwania. Mamy nadzieję, że będziemy mieli przyjemność gościć Panią ponownie. Pozdrawiam w imieniu całego Zespołu. Agnieszka Pala, zastępca dyrektora hotelu

Customer review rating 5.0/5

Beata P. Couples - Confirmed reviews ALL

Ok

Szanowna Pani, to dla nas ogromna przyjemność dostawać tak wspaniałe oceny. Cieszymy się, że pobyt w Mercure Częstochowa Centrum był udany. W imieniu całego Zespołu zapraszay do kolejnej wizyty. Pozdrawiam serdecznie Agnieszka Pala, zastępca dyrektor hpotleu

Customer review rating 3.5/5

Lubow W. Couples - Confirmed reviews ALL

Great location, very attentive staff. Amenities lacking, like in-room water and a stocked fridge. Dirty stained carpets in the hall.

Dear Guest, Thank you for taking the time to share your feedback. Unlimited water dispensers are located in the corridor. We have passed on your comments regarding the carpets to the floor service. We hope to welcome you back to our hotel very soon! Sincerely, Katarzyna Biernacka, Guests Relations Specialist

Customer review rating 4.5/5

Andrew W. Couples - Confirmed reviews ALL

Amazing stay at Mercure, staff were fantastic on the whole. Hotel though a little dated was very comfortable and served us well on our trip. Can’t fault it.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Katarzyna Biernacka, Guest Relations Specialist

Other web-users rate our hotel

  • 257 reviews 9.2/10 Location
  • 302 reviews 7.1/10 Room
  • 305 reviews 9.1/10 Service
  • 8 reviews 5.5/10 WiFi
  • 171 reviews 8.8/10 Breakfast
  • 79 reviews 8.2/10 Cleanliness
  • 49 reviews 5.6/10 Value

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