Hotel Mercure Czestochowa Centrum 3 stars

Customer review rating (ALL Rating) 4.6/5 846 reviews

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Hotel Mercure Czestochowa Centrum - Image 1
Hotel Mercure Czestochowa Centrum - Image 2
Hotel Mercure Czestochowa Centrum - Image 3
Hotel Mercure Czestochowa Centrum - Image 4
2 Ks J Popieluszki St, Czestochowa, 42200, 42-200 CZESTOCHOWA, Poland

Description

Hotel extras

  • Hotel in the center of the city

  • 547 yards (500 m) from Jasna Góra Monastery

  • Suites, studios and family rooms

  • The hotel restaurant offers a unique range of meals and wines

  • Close to the sights of the Polish Jurassic Highland

Our accommodation(s)

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Room 1

Hotel location

Hotel Mercure Czestochowa Centrum

2 Ks J Popieluszki St, Czestochowa, 42200
42-200 CZESTOCHOWA
Poland

GPS:50.813606, 19.10414

Telephone
Fax +48 34 360 32 00

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURACJA

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  846 reviews

Customer review rating 1.0/5

Dominik S. Business - Confirmed reviews ALL

Dear Sir, Thank you for taking the time to share your detailed feedback regarding your recent experience at Mercure Częstochowa Centrum. First and foremost, please accept my sincere apologies for the inconvenience, frustration, and disappointment you experienced during your arrival. We fully understand that, after several hours of driving and during exceptionally high outdoor temperatures, you expected a comfortable room where you could rest before the next working day. Unfortunately, due to a technical failure affecting the hotel's air conditioning system, we were unable to provide the level of comfort you rightfully expected. I would also like to apologize for the waiting time at reception, both during check-in and when you returned to report the issue. Regardless of the circumstances and the workload at that time, we understand how this may have added to your frustration. You are absolutely correct that clear communication is essential, especially in situations that significantly impact guest comfort. We regret that the information about the air-conditioning failure did not reach you prior to your arrival and that the alternative solution was not proposed immediately. Your comments highlight areas where we must improve our communication and responsiveness. While our team ultimately arranged for you to continue your stay at our sister hotel ibis Częstochowa, where functioning air conditioning was available, we acknowledge that having to relocate late in the evening after a long journey was far from the experience you should have received. We appreciate that you recognized that a solution was eventually found; however, we fully understand your disappointment that it was not offered more proactively from the outset. Please allow me to clarify that once the technical failure occurred, our teams were instructed to inform arriving guests about the situation and provide compensation for the inconvenience. Regrettably, in your case, these measures did not meet your expectations, and for that I sincerely apologize. I am pleased that the refund of your Mercure reservation was processed and that you were ultimately able to spend the night in suitable conditions. Nevertheless, this does not change the fact that the overall experience fell short of the standards we strive to deliver. Your feedback has been shared with the relevant department managers and will be used to further review our communication procedures and guest service actions in exceptional situations such as technical failures. As a gesture of goodwill and in recognition of the inconvenience you experienced, I would like to offer you 2,000 ALL – Accor Live Limitless Reward points, which will be credited to your loyalty account. While we understand that this gesture cannot fully compensate for the frustration and disruption to your evening, we hope it demonstrates our sincere regret and our commitment to restoring your confidence in our hotels. We genuinely value your loyalty as an Accor guest and hope that you will give us another opportunity to provide you with the level of service and comfort that you should always expect from our brand. Thank you once again for your honest comments. While I regret the circumstances that led to this experience, I appreciate the opportunity to learn from your feedback and improve our service. Yours sincerely, Anna Jach-Koterba General Manager Mercure Częstochowa Centrum & ibis Częstochowa

Customer review rating 3.0/5

Roman M. C. Families - Confirmed reviews ALL

Customer review rating 4.0/5

Anna W. Friends - Confirmed reviews ALL

Customer review rating 4.5/5

Christine A. Families - Confirmed reviews ALL

Customer review rating 5.0/5

Magdalena S. Families - Confirmed reviews ALL

Other web-users rate our hotel

  • 258 reviews 9.1/10 Location
  • 293 reviews 7.1/10 Room
  • 304 reviews 9.1/10 Service
  • 9 reviews 5/10 WiFi
  • 174 reviews 9.1/10 Breakfast
  • 78 reviews 8.6/10 Cleanliness
  • 44 reviews 5.7/10 Value

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