Hotel Mercure Warszawa Grand 4 stars

Customer review rating (ALL Rating) 4.6/5 2,437 reviews

Hotel Mercure Warszawa Grand - Image 1
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Description

Hotel extras

  • Located in the center, near the Palace of Culture, PGE National Stadium and the old town

  • Good public transport links: tram/metro - 5 min, train station - 15 min

  • The Green Key certificate confirms the ecological procedures to care about the planet

  • Modern and functional lobby and billiard room created for your comfort

  • Outdoor and underground hotel parking for guests

Our accommodation(s)

Single Bed

Classic room with a 140 cm wide bed

  • 2 pers. max
  • 21 / 226 sq ft
  • Bedding 1 x Single bed(s)

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Hotel location

Hotel Mercure Warszawa Grand

28 Krucza Street
00-522 WARSAW
Poland

GPS:52.227288, 21.018394

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINESTONE

A real culinary revelation, the Winestone restaurant delights with its wide choice of wines from around the world and outstanding dishes served on les planches stone boards. Take a culinary journey and explore our tasty cuisine at an attractive price.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,437 reviews

Customer review rating 5.0/5

Andreas B. Families - Confirmed reviews ALL

We have been coming to Mercure Grand for 15 years and will come back for sure. The rooms are comfortable and well-equipped, the staff is welcoming and helpful, the breakfast buffet is delicious and the location is central but at the same time quiet.

Customer review rating 0.5/5

Mumtaz K. Business - Confirmed reviews ALL

I checked in for 3 nights . one first day of arrival I met an accident and checked out at night. I asked staff at reception to cancel 2 days as Im leaving now . They didn not do any thing to help. I ended up paying for whole 3 days

Dear Mumtaz k., Thank you for taking the time to share your opinion regarding your stay with us. We are truly sorry to learn about the accident you experienced during your visit. We sincerely hope that you are recovering well, and we wish you a swift and full recovery. We also regret that your interaction with our reception team at check-out did not provide you with the level of assistance and understanding that you reasonably expected in such circumstances. This is not aligned with the standards of care and support we strive to offer our guests, particularly in situations that are unexpected and distressing. We fully understand your frustration regarding the billing of the unused nights. Please accept our sincere apologies for the inconvenience this has caused you. We would like to confirm that we will refund the cost of the two unused nights from your reservation. We appreciate you bringing this matter to our attention, as it highlights an area where we must improve our responsiveness and decision-making in exceptional situations. Your feedback will be reviewed carefully with our front office team to ensure better handling of similar cases in the future. Should you require any further assistance regarding the refund or your stay, please do not hesitate to contact us directly at pa… We remain at your disposal. Kind regards, Patrycja Rogulska Guest Satisfaction Specialist

Customer review rating 4.0/5

Graham E. Business - Confirmed reviews ALL

No complaints, easy check in and check out, good room, comfortable bed, convenient location

Dear Graham E., Thank you for your opinion and for highlighting the smooth check-in and check-out process as well as the comfort of your room and bed; we are pleased to know that our convenient location contributed positively to your stay and that everything met your expectations, and we hope to have the pleasure of welcoming you again in the future. Kind regards, MWG Team

Customer review rating 5.0/5

Andrew K. Solo - Confirmed reviews ALL

The facilities, quality and staff of the Hotel Mercure in Warsaw are excellent. The hotel offer beautiful rooms and common areas, wonderful dining options and a friendly, attentive staff. I enjoyed my stay here very much.

Dear Andrew K., Thank you for your opinion regarding your stay with us. We are very pleased to learn that you appreciated our facilities, the quality of service, the comfort of the rooms and common areas, as well as the dining options and the attentiveness of our staff, and we are glad that you enjoyed your stay so much. We hope to have the pleasure of welcoming you again in the future. Kind regards, MWG Team

Customer review rating 5.0/5

Adam C. Business - Confirmed reviews ALL

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Panie Adamie, dziękujemy za poświęcenie czasu na podzielenie się z nami Pańską opinią. Jest nam niezmiernie miło słyszeć, że pobyt należał do udanych. Mamy nadzieję gościć Pana ponownie w niedalekiej przyszłości. Pozdrawiamy serdecznie, Zespół MWG

Other web-users rate our hotel

  • 1,069 reviews 9.3/10 Location
  • 1,296 reviews 7.7/10 Room
  • 1,261 reviews 9.2/10 Service
  • 26 reviews 8.5/10 WiFi
  • 837 reviews 9.1/10 Breakfast
  • 452 reviews 8.7/10 Cleanliness
  • 47 reviews 8.7/10 Bar

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