Mercure Lisboa Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 1,035 reviews

Mercure Lisboa Hotel - Image 1
Mercure Lisboa Hotel - Image 2
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Mercure Lisboa Hotel - Image 4
AV JOSE MALHOA 23, 1099-051 LISBON, Portugal

Description

Hotel extras

  • GreenKey and Breeam In-Use Certified 2025

  • Panoramic swimming pool open the entire year.

  • Close to public transportation and near the Sete Rios Train Station.

  • Near to Lisbon Zoo, the Gulbenkian Foundation, and El Corte Inglés.

  • 5 meeting rooms

Our accommodation(s)

Hotel location

Mercure Lisboa Hotel

AV JOSE MALHOA 23
1099-051 LISBON
Portugal

GPS:38.737657, -9.165859

Telephone
+351 21 720 8000

Calls to a national
fixed network

Fax +351 21 720 8089

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MERCURE LISBOA - RESTAURANT

Enjoy a relaxed and welcoming atmosphere with a menu inspired by traditional Portuguese cuisine and local products. Open from 18:30 to 22:30, with a snacks menu available from 12:00 to 22:30.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,035 reviews

TripAdvisor Rating  4.0/5  1,768 reviews

Customer review rating 2.5/5

Tobias H. A. B. Business - Confirmed reviews ALL

Everything was ok, but I was not overwhelmed because there were issues. The check-in took ten minutes, I was assured my credit card would be charged for the stay (actually it was not). The shower did not work - in the morning when I had to leave, a big problem for me. I brought that to the attention of the person at the desk and it turned out that my room had not been paid.

Dear Tobias H. A. B., Thank you for sharing your experience with us. We regret to hear that your stay did not meet your expectations due to the check-in process and the issues with your shower. We understand the importance of a functional shower, particularly in the morning, and we apologize for the inconvenience this caused. Regarding the payment, we strive for transparency in our billing process, and we appreciate your feedback on this matter. Your comments will be reviewed to enhance our services in the future. Best regards, Mercure Lisboa Hotel

Customer review rating 4.5/5

Will D. J. Business - Confirmed reviews ALL

Decent four star hotel. The front desk staff is not always overtly friendly, but professional. The staff at the bar is friendly. Because of my Accor All status, I was upgraded to a privileged room (511) with a free minibar included, which was a nice gesture. The room was big enough with a comfortable bed and a fridge plus safe provided. And the shower was good. You can skip the daily clean and get some extra loyalty point added to your account when you do this. There is some outside noise, because the hotel is close to a flightpath in and out of Lisbon Airport, but nothing significant. The room insulation is good. A five minute walk to the Sete Rios station and the blue metro line taking you downtown in ten to fifteen minutes. Alternatively you van walk in forty-five to fifty minutes to the main sights in Lisbon, but be aware. To the centre is mainly down hill, back to the hotel is mainly up hill. For the €60 to €70 a night, yes it was low season, paid for this hotel, this stay was a good price-quality ratio. For this price (or even a little higher), I would book this hotel again.

Dear Will D. J., Thank you for your thoughtful review of your recent stay at Mercure Lisboa Hotel. We are pleased to hear that you found your room comfortable and enjoyed the amenities provided, including the free minibar due to your Accor All status. It is gratifying to know that our bar staff made a positive impression on you. We appreciate your feedback regarding the front desk team's demeanor and will take it into consideration as we continually strive to improve our service. Your observation about the outside noise near the flightpath is noted, and we are glad that it did not significantly affect your experience. We are also pleased to hear that you found our location convenient for exploring Lisbon. Thank you for sharing your insights regarding the value of your stay. We look forward to welcoming you back for another enjoyable visit in the future. Best regards, Mercure Lisboa Hotel

Customer review rating 3.0/5

Navneet D. Couples - Confirmed reviews ALL

Room was noisy. It has some sound coming from water piping.

Dear Navneet D., Thank you for sharing your feedback regarding your recent stay. We apologize for the noise you experienced from the water piping in your room. Your comfort is important to us, and we appreciate your comments as they help us improve our services. Sincerely, Mercure Lisboa Hotel

Decent hotel at a decent price

TripAdvisor rating 4.0/5

willdejager TripAdvisor review

Decent four star hotel. The front desk staff is not always overtly friendly, but professional. The staff at the bar is friendly. Because of my Accor All status, I was upgraded to a privileged room (511) with a free minibar included, which was a nice gesture. The room was big enough with a comfortable bed and a fridge plus safe provided. And the shower was good. You can skip the daily clean and get some extra loyalty point added to your account when you do this. There is some outside noise, because the hotel is close to a flightpath in and out of Lisbon Airport, but nothing significant. The room insulation is good. A five minute walk to the Sete Rios station and the blue metro line taking you downtown in ten to fifteen minutes. Alternatively you van walk in forty-five to fifty minutes to the main sights in Lisbon, but be aware. To the centre is mainly down hill, back to the hotel is mainly up hill. For the €60 to €70 a night, yes it was low season, paid for this hotel, this stay was a good price-quality ratio. For this price (or even a little higher), I would book this hotel again.

Dear Will, Thank you for taking the time to share your feedback regarding your recent stay at Mercure Lisboa Hotel. We appreciate your positive remarks about our accommodation and the value you found during your visit. I am pleased to hear that your upgraded room met your expectations and that you enjoyed the comfortable bed and amenities provided. It is also gratifying to know that you found our bar staff welcoming. Your observation regarding the front desk staff is duly noted, and we will continue to emphasize the importance of approachable service in our training. We are glad that you appreciated the option to skip daily cleaning to earn loyalty points, as we aim to enhance our guests' experience through our Accor All program. Your comments about the noise from the nearby flight path will be taken into consideration for future improvements. Thank you for highlighting the convenient location of our hotel as well. We look forward to welcoming you back in the future. Best regards, Mercure Lisboa Hotel

Customer review rating 4.0/5

William S. Business - Confirmed reviews ALL

The room needs to be refurbished. No place to plug laptop or phone. Flood panels are loose and bathroom is outdated. The wear and tear are visible on all the furniture.

Dear Mr. William S., Thank you for sharing your feedback regarding your stay at Mercure Lisboa. We are sorry to hear that some aspects of the room did not meet your expectations. Your comments about the need for refurbishment, availability of power outlets, and the condition of the furniture and bathroom are very valuable to us. Please be assured that we are working on improvements to enhance comfort and functionality for our guests. We hope to have the opportunity to welcome you back and provide you with a more pleasant experience. Regards, Paulo Castro

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Other web-users rate our hotel

  • 416 reviews 8.5/10 Location
  • 613 reviews 6.3/10 Room
  • 635 reviews 8.6/10 Service
  • 18 reviews 5.9/10 WiFi
  • 305 reviews 7.3/10 Breakfast
  • 238 reviews 6.4/10 Cleanliness
  • 194 reviews 7.1/10 Pool
  • 166 reviews 4.2/10 Vibe

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Portuguese book of claims

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.