Novotel Wellington 4 stars

Customer review rating (ALL Rating) 4.4/5 1,944 reviews

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133 The Terrace, 6011 WELLINGTON, New Zealand

Description

Hotel extras

  • Direct access to business and shopping districts

  • Minutes to the waterfront, Te Papa Museum and Takina Convention & Exhibition center

  • Novotel big breakfast and contemporary local cuisine served at Caucus Restaurant and Bar

  • Rooms with a King Bed or interconnecting twin double beds with views of the harbor city

  • Connect Wi-Fi to multiple devices , and charge your electric vehicle during your stay.

Our accommodation(s)

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Hotel location

Novotel Wellington

133 The Terrace
6011 WELLINGTON
New Zealand

GPS:-41.28376, 174.774502

Telephone
Fax +64 4 918 1901

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

CAUCUS RESTAURANT

Caucus Restaurant and Bar offers a buffet breakfast (6:30 AM to 10:00 AM on weekdays, 7:00 AM to 11:00 AM on weekends), all-day dining (10:00 AM to 10:00 PM), à la carte dinner (5:30 PM to 10:00 PM), and 24-hour room service.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,944 reviews

Customer review rating 2.0/5

Liz G. Business - Confirmed reviews ALL

Comfortable stay. But will ask for a room not located near lifts in future as they were noisy through the night

Dear Liz G., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found the check-in and check-out process convenient, as well as your room comfortable. However, we regret to learn that your experience was impacted by noise from the lifts. In future visits, please do not hesitate to request a room away from the lifts for a quieter stay. We appreciate your understanding and hope to welcome you back soon. Thai Le Front Office Manager Novotel Wellington

Customer review rating 2.0/5

Evelyn P. Families - Confirmed reviews ALL

Arrived just before 5pm - room was not ready because we were family and booked two rooms . Was told to all wait or get changed to go out in that room as not sure when the other room will be ready . Was given two drink vouchers for the inconvenience. Next day had breakfast . Staff were not refilling the food when running out . Had to ask for more eggs, bacon , mushrooms etc . Understaffed. Used complimentary voucher to get coffee with breakfast. Coffee did not arrive . Service at front desk was not good . As a Accor member I felt this is bad publicity as Accor has a reputation to be of good quality and service

Dear Evelyn P., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Wellington. I would like to extend my sincere apologies for the challenges you faced during your visit. It is our goal to provide all guests with a seamless and enjoyable experience, and I regret that we fell short in this instance. I understand that upon your arrival, the readiness of your rooms was a source of inconvenience, especially for a family traveling together. While we strive to ensure that all accommodations are prepared promptly, there are occasions when unexpected delays may occur. I appreciate your patience in this matter and thank you for accepting the drink vouchers as a gesture of goodwill. Your experience during breakfast is also a concern. We aim to maintain a high standard of service, and it is disappointing to hear that the food stations were not adequately replenished. I recognize how important it is for our guests to have access to fresh and plentiful options. Furthermore, I apologize for the delay in your coffee order. Our staff is trained to provide attentive service, and it appears we did not meet those expectations during your visit. We take your comments seriously and will use them to inform our staff training and service protocols. Thank you once again for your insights, and I hope you will consider giving us another opportunity to provide you with the quality experience that Novotel is known for. Best regards, Thai Le Front Office Manager Novotel Wellington

Customer review rating 4.5/5

Natalie H. Couples - Confirmed reviews ALL

Centrally located and attentive staff. Room was lovely and comfortable bed.

Dear Natalie H., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our convenient location, attentive staff, and comfortable accommodations. It is our priority to provide a pleasant experience for all our guests, and your feedback serves as a wonderful affirmation of our efforts. Best regards, Thai Le Front Office Manager Novotel Wellington

Customer review rating 4.5/5

Christine S. Couples - Confirmed reviews ALL

Short stay, location was perfectly central. Walking distance to many things. Cosy clean room but still enough space. The bed was great, always important to us. The restaurant was nice and reasonably priced. All staff were very professional and courteous. We were able to store out luggage for a while after check out as we were not leaving the city until later in the day. This was very much appreciated.

Dear Christine S., Thank you for your kind words regarding your recent stay at Novotel Wellington. We are thrilled to hear that you found the bed comfortable and appreciated the central location of our hotel. It is always our aim to provide a welcoming environment where guests can easily explore the city. We are pleased to learn that you enjoyed the cleanliness and coziness of your room, as well as the dining experience at our restaurant. Our team is dedicated to delivering a professional and courteous service, and your recognition of their efforts is greatly appreciated. We understand the importance of convenience, and we are glad that the luggage storage service met your needs after check-out, allowing you to make the most of your time in Wellington. Thank you once again for your positive feedback. We look forward to welcoming you back for another comfortable stay in the future. Thai Le Front Office Manager Novotel Wellington

Customer review rating 2.0/5

Ian F. Business - Confirmed reviews ALL

Important business trip and meetings. In room wifi didn’t work. Mentioned this to front desk and would have expected an another room. Can’t have this happening again

Dear Ian F., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Wellington. I sincerely apologize for the inconvenience you experienced with the in-room Wi-Fi during your business trip. I understand how important a reliable internet connection is, particularly when travelling for work, and I regret that we were unable to meet your expectations on this occasion. During your stay, we were undertaking a network infrastructure upgrade aimed at improving the overall connectivity experience for our guests. Unfortunately, this resulted in some unexpected disruptions and intermittent connectivity issues in certain areas of the hotel. While our team worked to address these issues as quickly as possible, I appreciate that the impact on your stay was frustrating, especially given the importance of staying connected for business purposes. Thank you for bringing this matter to our attention. Your feedback is invaluable and helps us identify opportunities to improve both our systems and our response to guest concerns. We are committed to ensuring a more seamless experience for all our guests moving forward. We hope to have the opportunity to welcome you back and provide you with the high standard of service that we strive to deliver. Kind regards, Thai Le Front Office Manager Novotel Wellington

Other web-users rate our hotel

  • 865 reviews 9/10 Location
  • 1,143 reviews 7.6/10 Room
  • 1,114 reviews 8.9/10 Service
  • 19 reviews 4.5/10 WiFi
  • 458 reviews 7.9/10 Cleanliness
  • 312 reviews 8.4/10 Breakfast
  • 234 reviews 5.1/10 Amenities
  • 201 reviews 6.2/10 Value

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